Two years ago, fall 2023. I went there and the glasses I received were perfect…read more I went again, fall 2025. Left lens was not working for me. I went in to see if they could re-do my left eye. The optometrist told me the reason the left lens wasn't working for me was the fact that I was pushing my glasses up on my nose using my finger on the bridge of the glasses instead of using both hands to grab on each side of my glasses and pushing them up. What did how I adjusted my glasses on my nose have to do with a blurry lens? No answer. Will NEVER go back!

I have worked with both of the doctors here for my eyes and they are both very professional and…read morefriendly. They truly care for their patients and don't force you to pay more than you can afford which I appreciate. I go to get my annual eye exam due to my diabetes. To schedule an appointment with them is very easy too, I was able to do it online quick and easy. My eye exams do not take longer than the amount shown on their scheduling. Plus they will even take you in a bit earlier if they are able to! The receptionist and the other staff members are very professional and friendly too. The space is organized and clean as well. They seem to have quite the gallery of glasses that you can peruse. Overall a great location that accepts Medicaid, which is very helpful.

I have a rare eye disease called Kerrataconus, Dr. Mast helped me understand what I needed and for…read morethe first time in 5 years I was able to see again out of my left eye using a specific contact lens. All thanks to her and staff, 11/10 would recommend!

I have gone to Dr. Mast last several years including my whole family. She is very calm,…read moreknowledgeable, and very family oriented. She spotted something unusual one of my eyes and strongly suggested I should follow it up. The office even called me couple months later if I followed her recommendation. I was having some radical blood pressure issues,just found out breast cancer stage 1, and diagnosed with osteopenia because I followed her recommendation. Without her thorough examination, I probably had to go through a lot worse. My gratitude to Dr. Mast! Thank you!

Dr. Rhee has been my OD for years. Moved away and didn't get the same personal service. Came back…read moreafter 3 years (on vacation) and he remember me and all my eye issues like I was just there yesterday. He took the time to explain my worsening condition and didn't pressure me into any unneeded service.

I've been seeing Dr. Rhee for at least 15 years. I love him! He's professional, yet very kind. He's…read morejust a really nice person. I've recommended him to two friends, and they love him too. He's the best optometrist I've ever met. My biggest worry now is that he's going to retire some day, and no one will ever be able to replace him. Once I did see another eye doctor at Federal Way Costco because Dr. Rhee wasn't available. I don't know her name, but she was awful! I can only recommend Dr. Rhee at the Federal Way Costco, and no one else.

Lens prescription from Optometric Physician, Brent Chin, O.D. was excellent. My vision has vastly…read moreimproved. They also sell lenses and frames. I purchased new lenses but had them mounted in my old frames. No problems. Cost and wait time for manufacturing lenses and mounting were reasonable. Office experience: All personnel were friendly and helpful. Do not expect a fancy venue however. Office is stark and bare-bones. Limited seating and furniture. But the important service I received was pleasing and affordable.

Dr. Lee took all the time needed to answer all my questions. She referred to my past year checkup…read moreas well as my current results. She was kind, informed & prepared for my appointment.

Excellent, prompt customer service!…read more My wife bought her frames there a few years ago. Over the weekend, she dropped her glasses, a lens popped out, and the piece of what looks like fishing line holding it in place had broken. We took them in on a Sunday. They got right to them and got them back the next day. When we went to pick them up, they didn't just hand them to us; they wanted to be sure the fit was correct and everything adjusted as it should be before letting us out the door. Nice people, quick service and an impressive selection of frames. VERY pleased we chose to do business with them!

LensCrafters provided excellent customer service from start to finish. The staff truly listened to…read moremy needs, made me feel valued, and exceeded my expectations. They definitely under-promised and over-delivered--left happy and impressed! RayBan Meta

Dr. Lee himself is a great doctor. And would like to see him again…read more The staff on the other hand is non compliant and very unprofessional of handling daily tasks. For example: unable to schedule due to computer down for whole day and left voicemail and no response. Not what I expected but had experience before.

I have been going to this clinic for 4 years. Initially chose them due to being covered by my…read moreinsurance. The doctor has always been on time, patient, & explains things thoroughly. I haven't had much interaction with the gentleman that takes care of glasses but he s ms kind. The space appointments out well and you are rarely waiting on your appointment past when it is time. The front desk staff seems to different every year but they have always been kind and helpful. I have thought about switching to a chain but I like the personal experience here and not being the next person in line of if I need help.

WARNING - Do not see this Doctor for an eye exam!!! Start to finish the service, care and billing…read morean extremely disappointing experience. The optometrist spent very little time with me and seemed uninterested in anything but finishing the appt asap. He mentioned my macular degeneration but other than pointing it out which I already knew about which is done at any eye appt no treatment was performed other than the upgraded imaging I approved prior to the appt. I fully understood I would be paying for that imaging upgrade but instead the office billed me a medical visit! There was nothing remotely medical about my visit and at no point was it communicated that this visit would be billed as a medical visit instead of vision. I had a vision test to get a new prescription for glasses. The ironic thing is the prescription provided was not accurate, not even close. I reached out for assistance after getting my glasses elsewhere and was told the glasses provided were subpar and they were the issue. Instead, I made another appt with another optometrist to get my prescription redone out of pocket. The prescription was totally different and much more in line with previous. Which I provided to the Dr at the time of the appt and he never even took the time to look at. Now I have a bill for medical care. Un freaking believable. This office scams you on so many levels. The office staff is curt and unhelpful. Overall, this practice lacks basic customer service, professionalism, and attention to patient care. I am paying this bill, but I will also ensure everyone else is warn away.

Rude receptionist. Showed up for my appointment, she said it was cancelled by them and that she…read morecalled and left a message. My vmail was full so I knew that wasn't the case. Perhaps she called once. My voicemail was apparently full. Time to get with the times and get a text service for appt reminders, confirmations. Still does not excuse rudeness. Asked what I do, she did not have a recommendation to get me in sooner. Today called and same bad attitude. I asked to order more contacts, the dailys. $$$. She said my scrip was expired. Its not. I complained to her that they cancelled me and did a poor try at notifying me. She did not handle that well, I let her know that I would not be getting my check-ups or care there, and especially my products from now forward.

This review is four years past due but it was because I wanted to experience and see the progress…read moreof my eyes. Four years ago was a blurry time for me. I legit could not see your face unless you were a few inches near me. Now, I can see pretty far. Back then I had an excuse to not say hello to people ("sorry, I didn't see you there. I literally can't see you"). Now, I can avoid people at a much quicker pace because I can see them from afar. The four star review is specifically towards Dr. Nicholson. He was such a kind, calm, and patient doctor. From the first time he met with me to the last eye appointment I had with him, he was just amazing. He explained all the options for laser eye surgery to include his opinions on each one. I decided to do PRK instead of the normal laser eye surgery. Although the results take longer to show (its not an instant clear, "I can see" result), it's less invasive to the eye. The surgery itself was quick. It was so quick that when Dr. Nicholson went out to notify my husband, my husband assumed something had gone wrong with the surgery. You guys, it took less than 20 minutes to do both eyes! The experience itself is kind of weird. He puts clamps on your eyelids so you don't blink during the process. Keep in mind that he does put a numbing agent on your eyeballs. From my perspective, it looked like he was brushing my eyes. There were a few other things that he did but I remember this specifically because it felt so weird. It didn't hurt though. Also, keep in mind that I also took an over the counter drug to calm my nerves. During my ride home, my eyes were on and off blurry or clear. It was the first time in years I could see a license plate. The healing process was not bad. I asked for a few days off from work. It took almost three months for my eyes to consistently stay clear but it didn't affect my work nor my driving. Throughout that time, I had follow up appointments with Dr. Nicholson to see how I was progressing. My eyes are still pretty good. It has gotten slightly blurry again but it doesn't require any use of glasses or contacts. I can still see faraway signs. The only side affect is, if I am out at night, the lights have this star burst effect on them. It's not a big deal at all. As for the front desk and schedulers, they were terrible and quite frankly, pretty incompetent at scheduling and triaging patients. I have never had to deal with so many issues with scheduling. I had gotten the run around and often times, was given excuse after excuse. Basically, they never admitted they were wrong when it came to scheduling issues. I hope they've improved their process. There were multiple times where I wanted to give up and take my money and my business elsewhere. I have gone back and forth if I should give this business 2 stars but it wouldn't be fair to Dr. Nicholson's professionalism. I definitely trusted Dr. Nicholson from the first and last meeting. With the front line, not so much.

I went to Evergreen Eye Center for my biannual checkup. I was told that I had cataracts, so I had…read moreto go through a visit with the surgeon. I did that, and I was told what the procedure would involve. At that time, I was quoted $400. I am on Medicare, so I called Medicare and asked why I was being charged $400. They told me that I should not be charged extra for a standard lens, because a lens has to be put in regardless. They explained that unless I chose a multifocal lens or another specialized lens, there should not be an additional charge, and Medicare would cover the standard procedure. I was scheduled for cataract surgery on Thursday, June 11. Then, on the Monday before the surgery, Evergreen Eye Center called me and said that I would need a specialized lens and that, in order to do the procedure the way I wanted, it would cost $4,000. I wanted monovision, meaning one eye for distance and one eye for close vision, but I was told the doctor did not want to do it that way unless I paid for the specialized lens option. Evergreen Eye also made me go to the surgical coordinator twice, and I could not understand why there was a need to go back to a coordinator again. The whole process with Evergreen Eye was long, drawn out, confusing, and frustrating. By comparison, the other provider I went to was very quick and straightforward. I called them on Monday, got in on Tuesday, met with the surgeon on Wednesday, had my first eye done the following Tuesday, and my second eye scheduled for the Tuesday after that. As I mentioned, by the end of June, both eyes should be completed and I should be healed up. Based on my experience, I cannot recommend Evergreen Eye Center in Federal Way for anything. I would not have my worst enemy go there. This is an honest review from a patient and customer of Evergreen Eye Center who is very disappointed with how I was treated. The pricing communication was confusing, the last-minute change from $400 to $4,000 was shocking, and the overall process felt unnecessarily difficult. I went elsewhere and received much quicker, clearer, and more reasonable care.

It was irritating that they had a lot of people waiting and nobody acknowledged us or apologized. I…read morehad an appointment at 4:10 PM but they were running behind and had a line of people at the front desk so I didn't get to check in until 4:30 PM. By then, they told me that they're still running behind and rescheduled me for 5:10 PM. I saw the two optometrists just sitting in their rooms so I think it's that they're short on techs. Prior to seeing the docs, I remembered the techs would use two different machines to examine your eyes (and a third if you wanted to pay extra), but they only used one this time which is sus... The exam with the doctor itself went pretty fast. My parents went a few weeks ago and didn't have a good experience either. The optometrist told my Mom that her prescription didn't change so he was going to keep it the same. She told him her vision is more blurry and thinks it needs to be higher, and he just laughed. I've been going here for over a decade but will be finding a new place to get eye care :|

Their service is the worst. My mom made it in 5 minutes past her time to just receive a text while…read moreinside waiting saying her appt was cancelled. The reason? They had a line! And when she was in line her "time was up". The guy didn't even say nothing just sent a text and kept saying oh well reschedule.