Great service! Best price on the island! And they took care of keeping my groceries cold while waited for them to finish with my tires! read more

The pricing is great, but follow up service is below even Island standards. Within a week I brought the car back because one of the tires was not holding pressure. I explained to the service mgr what my issue was and he said that the valve was most probably installed incorrectly. I was told that I needed to make an appointment for the next day, so I did and arrived 15 minutes early for my appointment. After waiting an hour my car was taken in, the service team rotated all tires and I was told all should be fine now. 3 days later I had the same problem with the same tire. Commuting between Waimea and Pahoa, it took me 3 more weeks before I could schedule another appointment. After another 4 tire rotation, l was told by a different service manager, that I need 4 new wheels on a 2020 year vehicle with 70000 miles. read more

We had an emergency tire issue with the tires cupping and separating at the belts, when driving 40-50mph. Goodyear told us it was an emergency but was booked a week and half. We took it to cost as the tires were $250+ less and better quality. I get to Costco at 9am, a supervisor who was so pleasant and awesome escorted us to the tire center. The clerk, an older Filipino lady told us they had nothing today. But Saturday when we went to pay, they told us to come tomorrow, first come first serve. She said that is not true. Costco contradicted themselves on everything. We get the car and they left weights on the 2 front tires. It had to be brought back in, tires off, weights off. They denied they heard a noise. Next time I'll pay $250 somewhere else. Really was horrible customer service and bad communication, even getting the key, we went inside, they told us to go outside. Nothing is organized. Nothing makes sense. I was left feeling SPENT, and mentally exhausted! read more

Tires were put on in a timely matter but I spent more time trying to get my car back than they did putting the tires on. The worker at the desk called me out while I was waiting in line and told me to pick up my car outside. I waited for 15+ minutes for my car and even saw them take it out of the shop but no one came. I called the shop from outside and asked where I was supposed to pick up my car and the worker said I could pick it up outside but didn't explain that I had to go into the work area to get my key. He said "No! Do you even have your key yet? You're supposed to grab your key from the tech." I went back in the store to ask for my key back and the worker fought with me about me not going to get a worker from the work area to get my key back. I explained that I didn't know I had to go back there and that the workers were all working on cars when I passed by. He told me "No. There's definitely workers back there. You could have asked anyone" I was tired by that point and just asked for my key back. So he took me back into the shop and grabbed my key. I had to search for my car on my own after that.A misunderstanding turned into an argument from their end. read more

Make an appointment online and wait an hour in line to drop off your key. They need more than one person at the desk or a different process to check in read more

Ordered tires and it came in the following week. Scheduled my appointment online. They did everything quickly. For what they charged me, It couldn't be beat. Only thing I wish they did is alignments. But it went well. read more

I ordered tires for my Mercedes from the shop. I got a call that tires were ready. Upon coming in for my appt, I was notified that one of the tires was put on a separate customers car. They apologized but I spent 2 hours to deal with this and now will have to come back. Pilau read more

Costco Tire Center is still in business, but check in and purchasing has changed. There are no longer wait lines before the store opens. They recently began taking appointments, but I was able to walk in as the second vehicle this morning. If there is a long line at the store entrance, let them know you are there for the Tire Center. They will let you in at the front of the line. The store has a wide variety of tires in stock and offers $150 off when purchasing a set of 4 Michelin tires. We've brought all our vehicles here for tires. The wait can be long if you don't make an appointment or go at opening. read more

Costco Tire Center - Tires Near Me - Kahului, Hawaii

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The stars are falling! This time it was my personal vehicle that needed a new set of shoes as they were nearing 7-years of age and showing signs of age with numerous hairline cracks on the tread. THE PROCESS: There's always a sale on tires at Costco. I jumped online, researched intensely and decided on four Michelins (Primacy MXM4's to be exact, with installation totaling $839.45). The tires arrived in 12 days in which I also received an email and phone call from the shop. Reservations were two days out. EXPERIENCE: Park in the marked tire shop stalls to the left of the garage. Their exterior entry door is no longer used so you have to go into the warehouse and cut through the cash registers to access the tire shop. Tommy assisted me (I've known him for years so of course service was excellent!) I was given an approximate installation time of an hour in which they bested by five minutes. Being that it was nighttime, I couldn't inspect my rims to check for any damage as I keep them in pristine condition, though I did notice they were covered in a Crisco-looking substance. The next day is when my worst fears came true as I went to clean my rims. I thought there might be damage by the machine that installs the tires on the rim but low and behold it was by human carelessness. Two of them have nicks on them from the lug nut gun, with one having additional damage to the lip of the rim by the center cap in which they made an actual crease in it with some tool. From afar they look fine but knowing that the damage is there by the negligence of humans is what makes me mad. You can obviously see that my rims have no "curb rash" on them so treat them accordingly!? OVERALL: They have a free first rotation and lug nut-tightening but you can bet I won't be subjecting my car to any further damage. read more

My rental car low air pressure light was on. I was worried about my road to Hana driving. I went there early morning at 8am, the staff told me they open the air pump at 10am, but he was so kind to turn on the air pump for me to use. Kudos to the best customer service! read more

Yeah, we all know they're cheap and quick...but they can't even change tires properly - one of the simplest things to do on a vehicle - and they refuse to inform you when they've screwed up. This is going to make me seem stupid for continuing to give them my business, but the last 3 tire replacements with them has left me with damaged wheel studs (even broken off in one case) and/or cross-threaded lug nuts each and every time. And I've always had to find out after-the-fact, they've never once informed me of an issue when I pick the vehicle up. The third and last time I'll ever use them was roughly 2 weeks ago, I've attached photos from the day I picked my truck up. Again, no mention of any issues. On the second occasion, I went back and questioned them about the broken wheel stud - the guy just shrugged his shoulders and said "Oh, that must have been an aftermarket wheel stud", and walked away. What a pathetic response...I'm the original owner and know for a fact there's not an aftermarket part whatsoever on the drivetrain. It's completely useless talking to these people... they couldn't care less. For this bunch of incompetent fools, it's all about speed - get 'em in and out - and they know their average customer won't even notice their screw ups. Beware. read more

Costco Tire Center - They stripped the wheel stud and apparently said "screw it" and just threw away the lug nut, hoping I wouldn't notice. - Tires Near Me - Kahului, Hawaii

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Came in to get my TMPS replaced. It's first come first serve so the best time to come would be before Costco actually opens. Dropped my truck off at 9:30 and got out sometime after 12 because I was originally only going to do 1 sensor but, I ended up needing to replace all 4 and also there was an unforeseen issue with my truck not accepting the relearn process. Would have probably gotten out sooner if I asked for 4 sensors from the start and my truck was obedient hahaha. This one of the cheapest places on the island that you can do it though. Spend $250 for 4 sensors when everywhere else I was getting quoted $400+ to replace all the sensors. More money in my wallet lol! I know Costco is always offering a deal when you purchase 4 tires so I would definitely go here if you're looking to get new tires. I also saw online they sell aftermarket rims if that's what you're looking for. Just be wary they don't do alignment for your vehicle though! Overall they offer fast, friendly, and reliable service and I would check here first if you need anything done with your vehicle. read more

Costco Tire Center - Tire center parking - Tires Near Me - Kahului, Hawaii

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Great service and thorough job!! Kudos to Costco Tire Center I ordered my tire online at Costco.com. Received confirmation a week later that they were in. Made an appointment over the phone to get them installed. Waited 1.5 hours to get them put on. Free tire rotations and tire flat repairs for life of my new tires. Went back 2 days later to have them check torque took 5 minutes then went on my merry way It was such a smooth process all the way through. Staff was polite and friendly. Thank you guys! read more

Very quick and efficient. Had my appt at 12:45pm tire change, was out of there by 12:59pm. Appreciate that during this Maui Summer Heat. Professional Service read more

The value of the CostcoTire Center pays for your membership fee many times over. For about $500 I had purchased four brand new tires. This included a rebate special at the time. The tire purchase included LIFETIME wheel and tire rotation. That's about a $60-$100 savings every time I rotate and balance those tires - which they also fill up with nitrogen as a plus. So far, I've rotated them twice, as instructed, so I've "saved" over a $100 so far with this "free" wheel and balance rotation service. After a rotation and balance service, I am advised to come back after 25 miles to have the lug nuts checked and tightened if necessary. Again, that lug check is included. With these rough roads on Maui (Hey, is anyone repairing the roads we use? Or just the roads to the airport and the hotels? Man.), it's important for the life of my car and safety that the wheels are checked and balanced every 6,000 miles. Some time after my purchase, one of my tires had gotten punctured by a screw. The repair cost was $3.00. Wow. Their tire center is open at 7:00am Monday through Saturday, so the times are convenient. A relative of mine was quoted $800 for a brand new set of tires, with balance and rotation additional. My mom pointed out that even if a Costco membership was only paid for, and used only once for that Tire Center, my relative would still save a ton of money. read more

Costco tire center is in Kahului next to Costco. Parking is just next to the big 4 stalled garage. I needed 4 tires for my Tacoma... and I was honestly a little nervous about what it was going to run me. I was pleasantly surprised to hear that Costco was $50 cheaper/per tire than I expected. They don't take appointments so it's first come, first served. He let me know that lunch is a good time: less people and more staff on duty. I dropped my truck off at 10:40 on a Thursday. Check-in was a breeze.He collected my info and told me that they'd call me when it was done: approx 2 hours. Phone rang at 12:30 like clock work. Picked it up and he told me to stop back next week to get the lug-nuts (or something? My hubby will know. I'm a girl. I didn't pay attention 100%..) checked--it's 5 minute process and it's included in the cost of mounting the tires. My truck rides SO nice. I'm super pleased with Costco tire! Def. recommended! read more

Costco Tire Center - New! - Tires Near Me - Kahului, Hawaii

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Fabulous all the way around. Exceptional customer service. Did what they said they would do read more

We were given a 1PM appointment to have 2 tires put on our car, already paid for. It is now 3:10 and the car is still not ready. No place to sit inside, and with a cartful of food which needs to be kept cold, sitting outside for over 2 hours is not an option. No apologies, no explanation. A woman with 2 small children with a noon appointment finally got called at 2:15 that her car was done. read more

Even though Costco's website goes into great detail about the importance of wheel alignment in the life of a new set of tires, the Maui Costco doesn't perform wheel alignments. I guess they only want the profitable part of the business... that's the selling of profitable new tires but they don't really much care about preserving those tires' life span. Planned obsolescence maybe? read more

Called the Tire Center twice, once to inquire pricing for a tire swap, I would be bringing in the tires. Second call was to verify the service I needed, tore swap, and to schedule an appointment. Day of the appointment I get there and they tell me they can't do it because I didn't purchase the tires from Costco. On the phone I explained what the circumstances were and I was not made aware of their policy during the call. They waited till I arrived at the store to tell me they couldn't fulfill their end of the commitment. Zero $!@#* were given by the managers. Unfortunately zero $!@#* will be returned to them in the future by me. read more

Was in & out quickly With New Tires but had to order took about 10 days Good Service always a busy place

Great deals on tires!! The only place to go for tires. Tried other local businesses but either did not receive a returned call, did not carry my tires or prices were too high. Thanks again Costco. read more

Recently we had a flat from a nail that decided to lodge itself into the frickin tire so we were not too thrilled to say the least. Fortunately all we needed was a repair and not a whole new tire. Even better news is that we bought new tires here 3 months ago so the repair was covered under warranty! Just a fair warning with ANY auto repair center, you can expect long wait times up to 2 hours or more which is what I was quoted but the repair was completed in about 1hr 20 minutes. The good thing about being at costco is that they have several aisles of products to look through and kill time. Aaron was the one who helped me out and I think he may have been a supervisor since he had a fancy white shirt while all the other guys had a dark blue shirt. I was really impressed with his professionalism and called right as soon as my car was ready for pick up. I did come on a Sunday and it didn't sound like they took appointments so it was first come first serve and I got there before it opened but as expected with costco there was a line before they even opened! Haha. I love supporting small businesses but based on yelp this seemed like the most trustworthy place. read more

Great service and good people and. Very helpful and I love the coverage on the tires it's very helpful and friendly and they answer any questions you have read more

Yeah! Satisfied everytime I have problem with my tire very helpfull and friendly all the staffs