Their optical department has no system for ensuring first come-first served. There isn't ropes or a sign stating where a line starts. It's a mob who have to figure out a system and hope everyone is civil, which it wasn't when I was there. The person behind the counter did not care. Good luck with this place! read more

I shop at Costco nearly every week to meal prep for my family and today was the first time I left there feeling rather frustrated. My daughter and I got drinks from the little food court and the gentlemen working in the food area was clearly not in the best of moods. Nearly bit my head off and saw that I was pretty stunned at his reaction yet carried on, no apology for coming across so strong or negative. We all have bad days, I totally understand that but he was a bit harsh. read more

I would like to give a shout out to Lupe. She was very helpful at the register while putting our items back in the cart despite the fact that she had to deal with an extremely unpleasant costumer prior to helping us. This costumer did not like how Lupe placed the items in her cart because they accidentally fell over. This costumer asked to speak with a manager since apparently, she was incapable of using her common sense to just quickly fix the things in her cart instead of making a whole commotion out of it. I hope Lupe's hard work will continue to be noticed and not overlooked due to this incident. read more

People are nice at this Costco too.. what's going on.. everywhere besides some Asians and random rude people at other Costco's.. at least the employees that give out samples are nice at SL Costco. Like this customer's shirt says, "Don't be a little bitc*" Rolleri ;-P your email response to me just sounded like Will's family ordered you to respond while you were busy on "vacation"... or if Will's fam didn't contact you.. your wifey prob encouraged you XD Chief Rolleri, so what I really am trying to get to is that it would have been nice for you at admit you and your officers are colorblind. Also, as a leader of Alameda I would have been more receptive if you apologized for the incidents that had gone down in your city regardless of your involvement or lack of transparency. Still to this day, why is it that not a single person can even admit their wrongdoing and apologize also. It's never too late to apologize, sooner than later. It's pretty sad that I'm more than half your age (closer to your own children's age) and just schooled an entire town while I was enjoying vacation and all the connections and comparisons to my hometown and its racist mentalities. Food for thought, at least y'll know now if you weren't able to connect the dots. You'll never protect me like you protect your kids. I'm grateful I have strong resources from college and ties to my birth city. I hope it's not too late to teach your kids to engage w diversity and appreciate it versus how Will was raised. It's wrong that I knew by age 11, he would never even think to marry me solely based on my heritage. Institutional racism and colorblind racism is prevalent in every community but my specific life story is a true testament to a small little town that really took advantage of white privilege and preference, which didn't favor my odds at all read more

Vacaville Costco is 10x better than the Fairfield location since it sells pizza in their concession. Their pepsi was super flat though but thank God they had 4 different pepsi dispensers on their soda fountain machines. Only one wasn't flat. Came here for the first time with my family yesterday for Thanksgiving Dinner shopping. Loved how they had turkey dinner and ham samples yesterday. Pumpkin pie is cheap, a huge one is only $5.99, rotisserie chicken is $4.99 and 5 lobster tails are about $35. Costco is always such a fun trip. Saturdays are always super packed. I think we'll be making this or usual Costco store. read more

This Costco has more varieties than the one in Fairfield. This coscto sells pizza and has other products than Fairfield. Customer service can be better though. read more

I found out one thing about COSTCO before Valentines Day. They are the best place to get roses delivered. I have been having problems with Teleflora and not being able to pick another Florist other than the one in Dixon. TO ALL YOU WHO SEND ROSES TO YOUR SIGNIFICANT OTHERS ON Valentines Day, Anniversaries, Birthdays, or just because. ORDER THEM ONLINE FROM COSTCO!!! I got 18 red beautiful roses for my wife. The had a great aroma and they lasted for over a week. Only thing is make sure you have a vase at home that is big enough. The one I got with the order was a little too small. And one really great thing is that they were less than a third of what I was willing to spend with Teleflora. read more

It's ok, always crowded no matter what time you go to shop, i prefer Sam's Club, less crowded, the only problem.i have is with those people that checks you card at the door, seems like the pick who can go out where you first come in, example: i walk in showed my card and dropped off an ink cartridge to be filled, i started to walk out the same way i came in, the guy at the door said i need to go around, couple behind me that came in at the same time also dropping off ink cartridges were allowed to walk out the same entrance we both came in, same gay that told me i had to walk around just waved them to go on trough, maybe beacuse i was wearing a Hawaii shirt and he had a bad experience on the island, "who knows". read more

I was at Costco yesterday trying to get my receipt checked but I had to wait a few minutes for a lady named Carolina to get off her phone. She then checked my receipt and proceeded to try to flirt with me. I left the store feeling very uncomfortable seeing that my wife was standing right next to me. Carolina might have been intoxicated that day because she was slurring her words while talking to me. Not sure if I'll come back anytime soon. read more

This is your usual Costco but with zero customer service. I bought something that turned out to be broken. I thought no problem, it's Costco they'll refund me. Except they don't have enough people at their customer service desk. So they line is super long way out the door. I get it, part of the problem are people buying stuff they don't need retuning it later. But that's not me, I just want to get a refund for the broken crap they sold me. So don't sell broken stuff or staff your customer service desk appropriately. read more

Brand new family of 6 moved to Vacaville CA on 8/1/17 from NY. We are a large family which means bulk shopping. In NY we shopped at BJS wholesale similar to Costco. Absolutely love Costco! The meat dept. is a must and beats BJS like crazy!! So glad it's so close to us and I do a huge shop every week. Also love that I fill my gas there weekly as well with a good price!! Thanks Costco!! Mary K read more

I went to this Costco on my way home from the bay. I usually prefer it to Sacramento Costco which is always crowded. I got my few items and got into line. It is Thanksgiving Monday so a little busier than usual but not like Sacramento. An employee walked up next to me but didn't make eye contact. She said "since you can't decide which line you are in I'm putting you in this one. It will be closed after you." She put a sign on my cart. I didn't even know she was talking to me. I was then called to an empty line by a checker. I started to go but the rude girl from the other line started yelling at me to just stay in the line I was in. Her name was Saw-nee. I completed my purchase and left. I was driving home and decided to complain about this rude woman. I called Costco twice and was hung up on twice after asking for a manager. That is why I am writing this. So unprofessional!!! read more

We've been costco members for a very long time now and we've been to too many costco locations already.. I know that membership cards need to be presented at the entrance but for many yrs not all locations ask for it.. It's like how can you purchase without it since Costco is for MEMBERS ONLY.. Today December 27 we walked in at around past 10 am and the guy just asked as by the entrance our card.. I asked him what he was asking at first coz he was murmuring and unfortunately very rude... So i needed to approach him to ask if he needed to see the card and he nodded with rudeness and i told him only this location asks for it.. He shrugged his shoulder with tauntness... So i told him, well how can you purchase without a card then he yelled saying the register will still look for it.. And I said exactly so why waste time picking merchandise we wanna buy if at the register we cant pay for it IF WE ARE NOT members right. Common sense only.. I got furious of how he handled customer service with tauntness so i taunted back saying we still cant purchase without it so asking to see the card at the entrance is nonsense... I believe this location entrance has the most rude employee... He has like beard and by the entrance at this hour between 10-10:30 am Dec27,2018.. The way he shouted was enough to be heard by other customers too.. But just bec we are one of the customers we are NOT gonna allow some horrific treatment like that when you could have said it nicely... My hubby taunted him too and said Bay Area Locations have friendlier entrance door person and then the guy kep quiet... This guy needs to get more training esp you work at the Front Door.. As we left that day after an hour of buying stuff, we didnt see him anymore... I also want to compliment a cash register guy named DAN... He was surely very accommodating and friendly... read more

In March we bought Universal Studio tickets for our family of 5. We were in Hollywood when we found out 3 tickets had been used. It took us a hour to get into the park after being questioned about used tickets. Luckily we had our receipt with us that proved we bought them a week prior to our trip. I brought it to the managers attention witch was a white older woman. The only thing she said was sorry. Not very attentive to my situation and embarrassment those tickets caused my family. Not to mention a waste of 1 hour at the park being questioned. I say this is really poor service. I won't be buying any gift cards or tickets at Costco again. I will make sure to tell everyone I know about the situation with used tickets Costco sells read more

Costco - Ticket to universal - Wholesale Stores Near Me - Vacaville, California

This place Rocks! Where else can you go and get a free lunch? Well I guess its not really lunch but all the samples will fill you up. One of the main reasons I shop at Costco is for their return policy. Bring it back if you are not happy with the product. Another plus is the gas. The prices are always the lowest in town. I always try and do my shopping here durring the weekday at night. Now it may have some great items, but the only thing is you will have toilet paper for almost 6 months and buying mustard requires you to purchase three. read more

Stopped by on a Monday evening after 7. Loved that gas station wasn't busy. Usually costco back home is packed with traffic at any hour. No line at cash registers nor food court read more

Unfortunately one of the worst locations we have visited. Doorman will yell at you in front of other customers. Place has a weird set up and you have to walk through the entire store just to get to the food court. We actually canceled our membership because we don't figure we'd drive further to visit locations and will not return here. There is a reason you can always find parking here, the store is lacking. read more

Weird. No one has reviewed this place yet, or at least this location. You all know what Costco is. Costco has left an indelible mark on our society. Just about everybody I know has something from Costco and IKEA. Well after mooching off my friends membership for a couple of years I got my own. I still don't have a car to pick up all the bulk items they sell but at least now I can flash my own personal card. You know how they check your receipts at the door? They can't possibly keep track of everything you have in your cart. Check this out. I went with a friend. She bought some water and I had the bulk of the items in the cart. The dude looks at my receipt and then says, "Mam, do you have another receipt?" How did he know? It was freaky. A word to the wise. Don't try to steal anything from Costco. read more

The samples today are INCREDIBLE! Brie en brioche, apple chi,ken sausage, artichoke jalapeno dip, minestrone soup, goat cheese and brie! The staff is friendly and helpful and told me that TOMORROW'S samples will be better! read more

Loved costco till the other day .I had purchased some underarm deodorant on a Friday with some other stuff. I discovered I didnt have my deodorant in my truck ..so I was not sure if I left in the shopping cart or they didn't pack it..So i went to let them no what my problem was on a tuesday..I didnt have my recipe so they looked it up on my Costco card .So they told me they have to look at the cameras to see if they forgot to pack it or I left in the cart.they came back to tell me that I had left in the cart in the parking lot and their is nothing they can do for me. Made me feel like I was trying to scam them or something.. they lost a good customer by how this was handled. Never will shop there again. read more

Shrimp ring, ready to eat with sauce is a mess!! And it is over $12 now. The shrimp are weighed and tossed in the container with loose tails and nasty veins partially stripped out. Can't bring that to a party anymore. The person who makes them up told me that she is instructed to do it that way now. Found the same thing at Costco in Antioch. read more

This may be the best Costco in the greater nine county San Francisco Bay Area mainly due to the fact it is never slammed with customers as the ones in say San Francisco, Richmond, and Concord, among others, tend to be. You can see it from the I-80 Freeway, but it's not hard to get to, just exit off the Davis Street off ramp turn left on Davis and then right on Hume and you're there! This place is so spacious, void of customers, which is good because it means plenty of free samples. I swear you can have lunch here and not even pay for it, it's that plentiful! Plenty of unique gift cards are here that you won't find anywhere else in addition to the standard fare like books, toys, clothes, food and electronics. But the best thing about this Costco is the sales tax in the local area, it's only 7.875 percent here whereas it's over 9.00 percent in most other regions of the Bay Area. And on big ticket items like electronics that makes a difference! Whenever I'm in the area, I make sure I come to visit this Costco. read more

Am I really writing a review of Costco? Okay, well, as a DINK I really shouldn't be buying anything in bulk. After all, this is the age of modern restraint, right? Now is the time to be finding newer, tighter holes in the trusty 'ol belt, the time to be clamping down on our expenses (so we can cherish our meager piles of useless American currency,) and for God's sake... think of the poor environment! Definitely an odd time for a new Costco membership right? Well, Mrs. P and I had decided to dedicate our Friday afternoon and most of Saturday to America's oldest-newest past time. We decided to treat ourselves and our friends to a rousing Beer Pong tournament, and by God we needed cheap beer in bulk (and 1400oz of tomato juice [and 12000mg of Ibuprofen.]) A clarification: beer pong is played using ping-pong balls, lateral pyramids created from 12 oz plastic Solo cups, using a playing surface made from tables at least 6 feet in length, by teams of 2 who are attempting to THROW a ball into the opposing teams cups. This game is known by many names (Beirut, Pinod, etc.,) but played the same way by high schoolers, mill workers, college students and aristocrats from coast to coast on this great continent... ALL OUT!!!!! (And not using ping-pong paddles, New Hampshire...) If you either throw or attend a beer pong fiesta, I say that it is almost un-American (thank you, Joe McCarthy) to not pull out all stops, be willing to drink far too much, eat too much, and risk property damage. In this age of calculated risk and constant moderation, binge-esque beer pong tournaments are a beacon of hope hearkening back to our days of indulgance. Go ahead and buy a 30 pack of light beer. That's right, 18 dollars worth of good times and about 49 cents worth of a hang-over, but hey, feeling that good and that young isn't going to be free. I say, in an age of fear and recession, damn the torpedoes! Wear your hat backwards and attempt the untimely demise of your friends' sobriety. Either that or indulge yourself and shop at a wholesaler... because even though you might not need 15 pounds of Land 'O Lakes, America needs you to buy it, right now. read more

wow, this costco is bomb on samples. Of course i went on a sunday at NOON. Tip go at NOON and just walk around and you'll get enough food for lunch with a variety! Everyone is friendly and don't care if you come back for seconds. i even saw a person ask for half a tamale and she gave it to him. the lines were quick and everything was pretty organized. read more

I ordered a Turkey provolone sandwich and when I got home and started eating it. I bite into my sandwich and notice something hard poking the inside of my mouth. It was plastic. I hope that Costco's deli's employees be more careful making these sandwiches because I could of easily swallowed this. read more

Costco - Wholesale Stores Near Me - Vacaville, California

If you are considering the purchase of hearing aids, then I HIGHLY recommend Costco. Deano is an EXCELLENT Hearing Aid Specialist whose customer service is AWESOME. Also, Jan is TERRIFIC and she too has AWESOME customer service. read more

Camryn in the optometry department was a great help to me a couple of days ago. My glasses were too loose and kept sliding down my nose. Camryn came over to help me right away. He was polite and nice and has a great sense of humor. He also suggested little pads that are not as slippery. I had fun talking to him. I bet he's surprised when he sees that I really made a comment for him! Keep up the good work! read more

Costco Vacaville..great place to shop. Not a good place for tires. Attitude sucks and Customer service is very poor. Don't expect your vehicle will be returned the way you left it. My vehicle was spotless when I dropped it off. When i returned, my wheels were scratched and gouged and the rims and tires were splattered and covered with glue. When I pointed out the gouges on the wheels the mechanic said it was probably like that when I arrived. I pointed out that the tires where original so it had to be their equipment that caused the damage. Steering wheel and door handle were greasy. When i asked that they clean up their mess i was told " we dont do that here" You can get much better service and treatment at other tire stores....and the prices are pretty much the same. I will stick to shopping, and advise all to look for tires elsewhere. read more

In general I love Costcos. I approach their retail model realistically as a consumer: I don't expect to have my hand held in making selections, and I expect long lines from the onset. One thing I do expect everywhere I shop is to be treated with sincerity and courtesy. I did not receive that today at the Vacaville Costco. While I shop at this location frequently, I came today only to eat at the food court. The layout of this location is rather convoluted. If your intent is to go food court directly, the exit would make more sense since the food court is just behind it. I waited for the two door receipt checkers to finish with their individual customers so I wouldn't interrupt. Both customers left and I showed my card to the receipt checker and said "I'm just going to the food court" his response was where I have a problem.... (You know how you can just tell when some people are thoroughly delighted to say "no?" Have you ever wondered why these types of people are in the service industry when it is so ill suited to their disposition? That was the case with this man.) With fake sugar he told me to use the entrance and walk around since "that's what they want customers to do for the food court" I replied "I can understand that when it's busy, you wouldn't want your exit to become an entrance, but there's no one here and the food court is right behind you." He shrugged. Just then another customer had approached him to check out so I turned around and got back in my car and left to find lunch elsewhere. I'm sure Costco doesn't care that I didn't buy my lunch here today. But maybe they'll take notice that I won't spend my dollars there for my weekly shopping trips either. I normally love Costco and their employees are typically happy and accommodating, but I'm a little concerned for this Costco to have the last face a customer sees upon exiting their building be someone who doesn't have a genuine desire to be friendly or gracious. read more

I was very pleasantly surprised to find my favorite Superfood in this particular Costco. JUCE in the pharmacy is a fantastic affordable nutrient. You won't find yes beetroot product anywhere else for this price. read more

I love my vacaville Costco grateful it's not like the ones in SF or the South SF Bay Area !! People are so ungrateful and harsh be grateful for what you've got read more

I truly enjoy going to Costco. They have everything I need. Starting with the double wide cart that fits my son & my purse, to the 1.50 delicious hot dog if I don't fill up on food samples. You can get everything from AA batteries to sour cream. My last visit I found the best hair dryer EVER for $20. If its sold at Costco I know it'll be quality. Also recently purchased, Tommy Bahama beach chairs, crock pot, chocolate chips, contacts refill. But best of all the Christmas stuff has arrived! Yay! Oh and don't miss the cheap gas. Membership required $50 standard $100 upgraded No credit cards except AMEX (I know, weird right?) debit/bank cards accepted. read more

First issue: Get ready to do the "Costco Shuffle." Post-remodel, a lot of employees are still confused about how to handle customers entering/exiting the store. Suppose you need to get to Member Services to renew a card, or you just want to pick up a bottle of water before you start shopping. You will be scolded *sternly* if you try to go in through the exit. Another associate may tell you to try to go through the returns line, but that's not true. Still another associate might tell you to go through the Tire Center, which is totally bogus. Finally, you'll end up going through the entrance, but then you'll need special assistance (clearance? authorization?) to get through the register without buying anything. Come when they're less busy and maybe they'll just let you in the exit like the old times. It's a toss up! Associates also seem unaware that this policy completely varies from store to store (Expo has an outdoor food court, while Woodland *prefers* that you go in through the exit for their food court, member services and returns), but instead of being sympathetic to this, associates seem to relish their temporary authority, and any excuse to be rude with customers (the enemy?). Seems like bad management. Second issue: The produce: it's bad. Costco isn't particularly good at keeping produce fresh (not enough airflow through a pallet vs. the open bins most supermarkets use?) but this location is especially bad. I don't know what they're doing as far as how they're handling their produce, but every time I go, I can find plenty of stuff that's totally rotten and moldy. Gross. Even if that's not the case, I have ended up with fruit from this location which was partially frozen and thawed. Why? Is someone loading produce pallets into the freezer? Seems like bad management. Third issue: Honesty doesn't pay. If a cashier forgets to scan something, and you let someone know, welcome to the penalty box: look forward to waiting a good 20-30 minutes for someone to finally show up and take your money. While you wait, you can always just watch the associates chill out and relax between accosting random customers to sign up for their credit card. Seems like bad management. read more

Who doesn't love Costco! I love how Costco is a one stop shop plus u get full while shopping with all the samples lol.... I do really love their brand Kirkland its cheaper & works just as good the same as the brand names. This Costco is much bigger then the Fairfield one. Its clean gets very busy on the weekends. There is an auto service & gas station. & yes the food court is awesome = ) read more

I love this Costco location! There's always plenty of parking and are usually fully stocked. I went here on a Sunday and it wasn't crazy busy like it usually is during the weekends. I would go here everytime if it weren't so far away. I definitely found some items that I've been looking for at the other locations and they had a little bit more options of baby formula. read more

I am always very pleased with Costco's selection. They usually carry a wide variety of things and a lot of them. I have bought electronics from them and I have had no problems. They do stand by their products and also offer a wide variety of services such as Business supply delivery to your commercial address and have a tire center. They offer a ton of tires and back them up with a warranty. What more can I say I LOVE Costco. This one I'd definitely one of my favorites. read more

I love Costco for the variety and quality of product. I rarely use our membership at the other big box club for these reasons, however. Has everyone forgotten how the monetary system works? Companies provide products and services for consumers, normally to do that they hire people to perform the service part. The income from the goods and services come from the purchases of the consumers and the people (employees) get paid. Apparently at the Costco I frequent the service reps need to be trained on where their salaries come from. It doesn't matter whether I spend $150.00 or $500.00 I want a thank you when I get my Amex card back. The whole have a nice day comment does not get it. I am having a nice day because fortunately I was able to just spend a bunch of money. So this trip we are ready to check out at 10 minutes till seven and there are 7 lanes closed and the lines are at least 6-10 people long, what's up with that. Come on Costco get it together, either train your personnel to be courteous and thank us for our patronage, or interview one of the millions of people out there looking for work and ask them if they would be thankful to have a job! Two stars are a gift in my opinion and they are for product. Your customer service skills don't rate, as far as I'm concerned. The check out could be done via self check out counters and the greeters and invoice checkers at the exits are to busy talking to each other to even consistently greet or thank you! Get it together.... read more

This Costco is very rude. They won't allow you to come in to the food area directly and tell you to cut through the registers going the long way, then they block every path through making it impossible. read more

Ive never been to any costco other then this one so i dont realy have any thing to compare it to....But in general id say this is a good place to go....I would have gave it 4 stars but i take a star away for them always have hudge long lines...... If i could go in there and buy somthing small without having to wait in a line full of people with 500 dollars in shit to buy id be alot happyer... It just takes too long they need more checkers.......Other than that i have no complaints........ You ask why i take a star away just for that reason alone?? well to me the check out proccess is the one of the most important parts of going to a groccry store i mean think about it......Food is food most places all have the same food ...then price then check out.....thats all i care about when going to a food store....So if price is normal but the check out sucks well i just go someplace where the check out dosent suck......I cant stand waiting in line behind some poor family with food stand and two shopping carts filled to the top with food and all i have is a soda and some beef jerky....that shit pissess me off..... read more

Customer service is really good. Produce mostly comes from Mexico now and is super over priced and generally goes bad way before the expiration date, Noticed recently how small the gallon ziploc bags are now. I compared my last purchase with this one. The last one had 52 bags the new one has 38!!!!!!! And they cost $5.00 more. Feeling gouged more and more shopping there. We find ourselves at Sam's more and more. read more