This Costco is always a mess, they need more registers and more customer service reps for returns. It seems once again the corporate greed wants to ignore the voice of customers. You can see the mass dissatisfaction and disappointment from all the reviews and comments about this issue, yet not resolve. The store is big enough and the products are there, just need to design a better customer service by attending to the mass lines and carts better. If you did do this, more people would come and are happier with the experience. Please reevaluate what is the point of having great products without great service. The amount of negative energy in the air is thick and unnecessary. read more

See all

This is a good store with a lot of good deals which is a plus. Also the selection is quite nice. The lines are really crazy even with the elite membership there's a huge line a half hour before the store opens and the parking lot is really too small for the demand. Also unfortunately the samples only come out after the early hours for elite members which is a big part of the Costco experience. read more

My hubs convinced me to give this location another chance since its hot and didn't want a long drive. My first suggestion is getting the executive membership it has 2 major perks... its a hefty price of $130 membership... but sometimes they have deals where you get rebates... If you shop a lot you will get a 2% rebate check at the end of the year.. During the week you'll get to shop 1 hour early ... so you get in at 9am.. Weekends I think its 9:30. Closed on all major holidays. Now the employees are a lot more nicer now. The sample people are usually there after 11am. The selections are usually fully stocked in the morning.... They have the best rib eye selections and best jumbo shrimp... Check out seems better. Food Court All beef Hot dogs n drink still $1.50 The pizza ..I think its still the same... I can't enjoy pizza like I used to.. so I can't tell you if its good or not.. Now comes the part I dislike of this particular Costco.. yall already know.... The parking still SUCKS!! It's ok when you get here early with executive membership... But leaving here is a nightmare.. you will see ratchetness... Avoid making a right turn onto ... Russell Ave.. I will never understand why they have a lower parking lot with no elevators? Things that make you go hmmm... read more

Costco Wholesale - Hot dog and drink $1.50 - Wholesale Stores Near Me - Gaithersburg, Maryland

Although I quickly dropped by this Costco because I was running other errands in their area. So, I figured why not kill some time at my local Costco. ;) I did appreciate that the layout of this Costco is pretty much the same as the one in my neighborhood. Perhaps, all Costcos have a similar layout. This Costco definitely had way more sampling stations compared to the one in my area. During my visit, I did not have too many issues trying to find the items that I needed. Shoot, I even picked up some items that I did NOT need. ;) Overall, I thought customer service and the prices were pretty good. The parking situation was the one thing that I did not like about this location (oh, and the fact that it does not have a gas station). Then again, crappy parking seems to be a characteristic for this area. I thought the parking lot was way too congested; it too me about 10 minutes to enter the parking lot. For instance, there is a lane that turns into the parking lot. However, that lanes forces drivers to drive directly in front of the store where customers are leaving or entering the store. Most of the wait to find parking is waiting for folks to cross the "street" while entering or leaving the store. Because of this situation, folks have to wait in a long queue of cars just to enter the parking lot. While it's too late to do this, I think it would be much more efficient to have cars enter only through the rear of the parking lot. read more

I spent more time browsing as I came here with a friend. I did leave with some petite Belgian waffles. My friend mentioned how good they were, so I gave in and purchased them. I had my first one and actually went back for seconds before I was even finished - Wow, that was really good. I almost picked up a package of Almond Butter Croissant Loaf but held off because I already had some bread at home. Place stayed busy (visited on a weekend). read more

See all

They did not sell Deer Park water bottles for 23.7 oz anymore. I am disappointed. The stock is not available for several weeks in Gaithersburg, MD and Frederick, MD. read more

This Costco is always wild. The parking lot is crazy. There's always construction. And if you get stuck parking on the lower levels good luck trying to get all the stuff back your car because you need to take the stairs. Also the drivers here are wild and love making wide af turns. Before you go to this location you better meditate and take a Xanax first. Let go of things you cannot control. People here will mow you down with their carts. People here will huff and puff and breathe down your neck if you linger for a second too long. Also try not to get any fights because it's just Costco it's not that serious! Or is it ? I already witnessed verbal fights before it turned 9am! You already know it's Costco! If you want to avoid the crowds drive to the Fredrick location where the land is wide, the store is bigger, and parking lot is all ground level, and there is Costco gas! read more

See all

I have never been so disgusted and disappointed with Costco employee. We come at 0930 think that disabled veterans and senior citizens will be able to shop. The lady at the door told us to stand outside in to 35 degree weather and snow until 1000. I told her that every Costco we have been to has let us in at 0930. She told us to go outside. I have never felt so discriminated against. My fellow Services Members and Veterans this is shameful. read more

I have such a love/hate relationship with this store. I love that it's so close by but I absolutely hate the parking lot and how rude some people can be. Sir, madame, or whoever, you are not the only one with a cart here. Please don't block everyone. The garage has been under construction for at least three or four years at this point. Similar to the carts, everyone seems to think they're the only ones on the road. With that being said, I will risk life and limb time and time again to get all of my Costco goodies. They're always well-stocked and high quality, except for the produce. The broccoli is sometimes questionable. It's a staple in our household, so I'm always beyond disappointed when I see that it's looking a little too slimy to take home. Gaithersburg Costco has a ton of Asian foods, which I'm a fan of. However, I wish they still carried the frozen salmon burgers. They haven't for years yet every other Costco I've been to in the area (Virginia and Columbia) has them. It hardly seems fair. Despite my grievances, this Costco is too close to home to complain too much. read more

Since you've heard about the parking lot and the too small footprint, I won't harp on those. My ire is reserved for the tire center, which has never met an appointment it couldn't keep. I am writing from a chair in the waiting area about ten minutes after closing. My car has JUST been taken back, an hour after my appointment. I have no clue what's going on here. The staff is always the same, the customers are always annoyed and if you complain to the staff their recommendation is (no joke) to go to Frederick instead for tire service. Change something, or shut it down and use it for more store space. No one is happy with what's happening here, and I feel bad for the employees who are working well past close on over-booked appointments. read more

I have a confession to make, I am an impulse shopper. Costco is one of those places, that impulse shoppers find tempting. Costco, not only sells all of the cleaning, food, and paper supplies. But, you can find Halloween and Christmas decorations in August. Oh, yeah! There were all kinds of tasty treats. Yes, I succumbed to a variety 3 pack of cookies. I tried to stop. I really did. Then, there was the book section, where I picked up, Colleen Hoover's, It Ends With Us. Not my fault, it had Blake Lively on the cover. I always tell myself that I am getting a bargain. Costco has good value for the money. But, do I really need 250 paper plates? Oh, yes, I do. : ) People there are so helpful. There were long lines at the checkout, so I went to the check yourself out line. A nice lady came over and helped me scan my items. Thank you for your kindness. There is always that moment of pure shock and silence, when the total amount due appears on the screen. I am in disbelief! How did I do that? So, if you are like me, an impulse shopper, I advise you to take a more serious friend along. Until next time ... read more

See all

Costco is, well, complicated. I love the prices, the large selection, the high quality of most of the products. But, the Gaithersburg Costco is horrible. Hideous parking. Over-crowded. Poor service. Bad customer service. Long lines that snake through the store. However, for years, I have really liked the chicken salad. The chicken was moist and so flavorful. The ingredients were minimal and were mostly fresh tasting items like celery, onions, etc. Yesterday, though, I picked up a package of chicken salad and brought it home for lunch. I noticed that it looked different but, I thought, it has been a long time since I bought it. I drove home, hungry for the Costco chicken salad I had in my car. When I served it, I was immediately skeptical. There was little, if any mayonnaise. Instead, the chicken was swimming in oil. It smelled like chemicals. The list of ingredients read like a science product. And the taste was terrible. Sure, the chicken itself tasted good but the mixers did not. Oily, salty, simply not right. Why oh why did Costco mess with the chicken salad??? It used to be so good, now it sucks. I will never buy Costco chicken salad again. I will, instead, but a rotisserie chicken and make the darn chicken salad myself. Maybe, on reflection, they have done me a favor. I should be making my own food anyway. Lesson learned. No more chicken salad from Costco. Stay away from it!!! read more

This review is to specifically talk about the Pep Pizza! Costco pizza is unmatched for the price! Good size to share, or just have it all to yourself :) Cheesy & fluffy! The store itself is the best and service is also great! read more

Costco Wholesale - Costco Pepperoni Pizza! - Wholesale Stores Near Me - Gaithersburg, Maryland

Recently went into the Costco to do my monthly shopping. They always have something new that I wanna try. So instead of me picking up everything that I see, I just chose one thing which was the strawberry champagne flavored popcorn. Yes!!!!! strawberry champagne flavored popcorn. This popcorn so delicious its light airy. It's not very sweet you can really taste the hint of champagne. Also you can taste the strawberry Costco needs to have this popcorn has a regular item instead of just seasonal. It's absolutely delicious, highly recommend. read more

Costco Wholesale - Strawberry champagne flavored kettle popcorn. - Wholesale Stores Near Me - Gaithersburg, Maryland

See all

The return line on a very hectic Saturday afternoon was fully staffed, moved quickly and this was very much appreciated. Loved bilingual staff too. Thank you for making a normally annoying process of returns be fast, easy, and thus tge day better read more

(3) ~ A-OK Overall. NOTES: The Food stuff is on the Left & Non-Food stuff is on the Right. There's a regular annual membership & a Executive Annual membership that's twice as much but allows you to earn rewards & shop at times unique to them. The Hot Dog & Soda at the Food Court is still $1.50, which means they are obviously losing money. They do have some "Organic" items. BOTTOM LINE: On the Food side you can buy things in bulk at a lower price & on the Non-Food side there are good deals on TV's; Cooking Pans; Water Filters; Cleaning Products; etc. read more

My mother brought her car for new tires. We received a voicemail from the shop saying the rims were cracked. Despite that, and without getting her consent, they installed the new tires on those same rims and handed the car back with newly punctured tires. We have a third-party report from a few weeks earlier indicating no rim cracks. This felt unsafe and careless. If you believe rims are cracked, you pause, call the customer, and document next steps, you don't proceed and create a dangerous situation. Now we're out time, transportation, and dealing with a damaged set of brand-new tires. I've saved the voicemail and photos and can provide them. I'm asking management to review service records and CCTV, acknowledge the mistake, and make it right: replace or refund the tires, verify the rims with us present, and reimburse related costs. Until then, 1 star. I've trusted Costco for years, but this experience was the opposite of the customer care and safety standards I expect. read more

Omg!!! Absolute mayhem!!! The employees are pushed to the limit by the inciviliry of the customers. Most of them do not have a clue on how to queue or the courtesies of how to shop! Avoid this location at all costs and drive further to someplace more civilised!! read more

I love Costco. Don't get me wrong, but this location is way too hectic. The layout of the space encourages shoulder to shoulder shopping, and you constantly face traffic jams as you peruse the aisles here read more

The Worse Costco in the entire MD/ DC/NOVA area . Simply just Bad overall . Parking is a Joke , dangerous , be on your guard for all the non-yielding speeders, carts left . Employees not friendly , you cannot believe it , until you experience the lack of customer service, lack if training, lack of leadership . I have never tolerate this behavior in any business . Dont go, Be careful , stay alert . read more

I love Costco's food court and products, but the parking and crowdedness make me think twice before I go. It does not matter what time or day of the week, it is always crowded. The optical department has terrible customer service and organization. I had to wait almost 1.5 hours to be helped and in the end, they ignored the ticketing system and helped entitled customers who were complaining first. I got new glasses and the the optician did not offer to adjust them. Thankfully I work near the Wheaton Costco and the parking is far better there. read more

Shitty customer service / rude clerks work in the food court - NOT renewing my membership when it expires

A lot of good selection. Decent amount of clothing items, food choices, kitchenware, household stuff, car care, shoes, snacks, computers, earphones, headphones, chargers, energy drinks, personal care items, electronics, etc. Big enough aisles to go and browse around in... I can tell you that parking can get crazy at this location when it is the rush times. Do not go on weekends as it can be extremely stressful. People driving all over, people walking everywhere with their carts and not paying attention. Gotta be extra careful! 4 stars for the inventory and reasonable prices for bulk items. 2 stars for parking and rude people everywhere. Food court items can be ordered and purchased using self check out kiosks. Lines can be long, though. read more

See all

I am writing to express my deep frustration and disappointment with the unacceptable treatment I received from a staff member at your Gaithersburg, Maryland location during my recent visit to the pharmacy. The incident occurred on May 15, 2025, at approximately 1:46 PM EST. I went there for the pharmacy. Not being a frequent Costco shopper, I wasn't aware that a membership card wasn't required for pharmacy visits. I used a family member's membership card (they gave me in case I needed it), and the staff member at the entrance told me to go to customer service to get my own. However, when I went to customer service, I was told clearly that I didn't need a membership card to access the pharmacy. What happened next was incredibly upsetting. The same woman who stopped me at the entrance continued to follow me through the store, even as I made my way to the pharmacy. I understand she may have been trying to do her job, but her behavior crossed the line. I was on a business call with my boss, and she repeatedly interrupted me, insisting that I couldn't be there without my own membership card--despite me trying to tell her I was just there for the pharmacy. Her behavior was invasive, disrespectful, and made me feel extremely uncomfortable. I felt harassed and embarrassed, especially since she wouldn't stop even when I was standing right outside the pharmacy area. She even threatened to get someone to deal with me, and I followed her to speak with the manager myself. When I explained the situation to the manager, they confirmed that I did not need a membership card to use the pharmacy. Even then, the staff member continued to argue, falsely claiming that I never told her I was there for the pharmacy. This woman, who I believe had long hair and spoke Spanish, was aggressive and completely lacking in customer service etiquette. Her actions disrupted my important work call, caused me emotional distress, and completely ruined my day. I had taken a half-day off from work specifically to handle this errand, and because of her behavior, I left the store without getting anything done. Our family has been loyal Costco members for many years, but after this humiliating and hostile experience, we are seriously considering switching to another retailer like Sam's Club or BJ's. No one deserves to be treated like this--especially not while following the rules and trying to access healthcare services. I hope you take this complaint seriously and address this behavior so no one else has to experience what I did. read more

Come early --no line today and ample parking pre-thanksgiving day 2020. They had what we were looking for. read more

Costco Wholesale - Costco - Wholesale Stores Near Me - Gaithersburg, Maryland

This Costco is stressful to shop at. I have yet to find a time where you can go and not struggle to find parking or have to weave in and out of other shoppers. The deals are great once you are inside and find what you are looking for, but it's definitely a stress-inducing experience. I also wish that they were open later on Saturdays like some other Costco locations. read more

I am a Costco fan. This is a review of this particular branch in Gaithersburg. It's seems always overcrowded (good for them!); people consequently kind of pushy. The parking lot is not designed to handle this kind of traffic and if there are tons of drivers that feel they have right stop their car in aisle and wait near the front of aisle, blocking the queue of cars all the way down the service road, rather them simply finding an empty spot a little farther from the store entrance. Note: as mentioned this store is always busy, so circulating is the best you can do for you and everybody else to get parked quicker and frustrating everybody else behind you more than necessary. There is a parking garage with an inconvenient lower deck, and therefore usually a little easier to find a spot in. Except there is no elevator so you you have to walk your cart a long way on rough pavement thru all the angry cars to get back to your spot on the lower deck. Unless you can carry your stuff down the stairs. God forbid that you have something to return, the line is usually terrible here. Same with the snack bar, even tho your waiting for number to be called, the wait is usually pretty long. I have tried different times of the day and I have found it different of very busy. I think the store is smaller than others. By comparison, for example Charlottesville, Va store is soo much more pleasant in every aspect, IMO, AND it has a gas station. Frederick Md's Costco is a somewhat better experience (with gas station), somewhat better parking situation, a little crowded, and customer service is better overall. I don't why Costco won't invest in this obvious profit center to improve capacity and the customer experience. Otherwise, it's a Costco. read more

Costco Gaithersburg is always packed--doesn't matter if it's a weekday morning or a weekend afternoon. It feels like this location is overwhelmed by the sheer volume of people, and it ruins the shopping experience. On top of that, the employees seem constantly stressed and unhelpful. Asking for assistance is like pulling teeth; they act like you're inconveniencing them. The checkout lines are a nightmare, and navigating the aisles is like a battle zone with people blocking every corner. It's a shame because Costco is supposed to be a convenient place to shop, but this location is anything but. Management needs to step in and figure out how to make this place less chaotic. Until then, I'll be thinking twice about coming back here. read more

The place was busy but I wanted to take the time out to give a compliment to the cashier at checkout. Her name is Socheata K and she was so sweet, friendly and had no problems with processing my check which was great. Socheata is excellent at doing her job, honest, professional, compassionate, personal and showed she cares about the customers which I am proud to say I am one of them. read more

I'm getting tired of the hassles shopping at Gaithersburg. To borrow a line from Bart Simpson, Parking 'both sucks and blows at the same time'. Seriously. The nightmare of parking during construction must be fully understood: in the end, it will still be awful. No added spaces, no better access. The check out lines are always long here. Always. On a Tuesday late morning, it's busy. They finally added self checkout, but there always seems to be a red vest nearby to 'help'. Probably can be more useful running a register ya know. The food selection is just ok. I've been in other costcos around the country and they have more of a regional selection. Then again, what does Maryland have regionally speaking...crabs? Not really my thing. No gas station. seriously. I think it's a MoCo thing. Ditto beer & wine. don't bother looking, you won't find it. There's gotta be a reason why Costco only has two locations in MoCo with its 1M+ population, when small cities ~100k have one. I much prefer the Frederick Costco. Gas station, and the food selection has more variety especially in the frozen and refrigerated sections. Only problem is distance and therefore lack of convenience. In the end I've canceled my auto-renewal. I'll see how often I make it to Frederick in the next several months. If only a few times I can do without Costco altogether. I do save some money but a $60 annual membership and all the hassles give me pause on continuing to patronize this establishment. read more

The optical department is a horror. Nice people, but you must take a number to be seen. I took mine at 5:30pm. I was number 117. They were seeing number 85. An hour later, they've only made their way to number 87! After a few complaints a staff-member moved the ticket counter to 100! Parking is a tremendous problem at this location due to Maryland-level "architectural excellence." A huge portion of spaces are closed for reasons unknown. I would avoid Gaithersburg in favor of Wheaton, notwithstanding the security concerns of Wheaton Plaza. read more

Not going to lie, I came for the pizza! I had a friend raving about their pizza and I can not tell a lie, I LOVE pizza. He wasn't wrong. The pizza was GREAT! Let's back up. We came around lunch time and I was amazed! I mean let's be real, I stay far far away from grocery stores so the MEGA of all grocery stores was definitely off limits lol. There was quite a line for the "deli" (if that's what we wanna call it). I kept asking myself "will it be worth it". The pizza did not disappoint. While I will say, the cheese was much better than the pepperoni, they were both really good and really inexpensive! That was the best part. I spent maybe $6 or $7 for two very large pieces of pizza. It did slightly remind me of Pizza Hut which I'm not complaining about. Again, I adore pizza. After we ate, I perused the store a bit and kept being like ooh ooh I need this I need that! Lol I definitely didn't need any of it but I can't wait to go back! I actually signed up for a membership shortly after! Yay, Costco! read more

Costco Wholesale - Cheese pizza - Wholesale Stores Near Me - Gaithersburg, Maryland

See all

Very professional Customer Service with an efficiency and skill to pack you up and get you in and out! The staff is always friendly and smiling. They have a large variety of items with good quality products at an excellent value for your money. I love my Costco and have been a member for several years! Goodbye Target and Walmart!! read more

Look, this parking lot sucks and people always seem like they're in a frenzy, but it's COSTCO. Where else can you get your groceries, household products, and snacks in bulk, while also satisfying a treasure hunt experience as a middle aged adult? I used to despise when my parents would buy everything (especially clothing) from Costco and now that I'm my 30's, I get it. Good quality PLUS you can get it while you're grocery shopping? And a hot dog and soda for $1.50?! SOLD. read more

Costco Wholesale - 2022 holiday hours - Wholesale Stores Near Me - Gaithersburg, Maryland

"BEWARE" OF SOLOMON THE ENTRANCE GREETER I have never felt so offended and treated like a thief in my entire life. As a Costco Executive member for over 20 years, today marked the absolute worst experience I have ever had at Costco. Solomon made me feel discriminated against and like a petty thief. I visited the standalone Savvy Cie Jewels section today to purchase jewelry for my wife as a Mother's Day gift. After selecting the items, I received a ticket to take to the cashier to be paid for. I proceeded to pay for the jewelry along with three other items. Cashier said I have to go back to pick up my paid items so I did. I exited the store, and returned to collect my purchased items. As I re-entered, Solomon the greeter hesitantly ask me what am I doing? I explained, I came back to pick up my paid items he unpolitely told me to placed my shopping cart at the entrance which I did. Being very bothered by his attitude, I proceeded to pick up my purchased Savvy Jewelry.After picking up my items I headed towards the exit to retrieve my shopping cart, Solomon questioned my actions again(I felt a little harassed). I patiently reiterated, that I was simply there to collect the jewelry I had already paid for. To support my explanation, I displayed my receipts and the two purple jewelry bags, which are only given to customers who have shown their paid receipts to Savvy representatives. He insisted on seeing my receipt again. I showed him my paid receipts. Despite presenting my receipts and the two purple bags containing my merchandise, Solomon continued to detain me, causing me to be late for an appointment. He insisted on searching my bags multiple times, causing a further delay and more frustration. Even after I requested to leave due to my appointment, he refused, stating he was just doing his job. I felt extremely unjustly treated and discriminated against. Solomon's behavior was unacceptable, especially considering him detaining me for such a long time. I have never experienced such disrespect and disappointment at Costco before. Solomon's lack of customer service skills, rudeness, discriminative and not paying attention to details on my receipts were evident. He urgently needs retraining. I hope management take the necessary actions on Solomon poor service skills so that this awful experience wont happen again to another customer. If it weren't for my 20 years of membership, I would never return to Costco after this incident. read more

Costco Wholesale - Wholesale Stores Near Me - Gaithersburg, Maryland

This man on this photo should not work in customer service if he going to have attitude and a sour puss face. I order a whole pizza and it usually takes 30 mins to be done. I chose to walk to the car, unload my groceries, move my car to a new parking spot because I was parked on the cover parking lot. Anyway it took about 20 mins for me to do all that then walk back in Costco. To get my order, I waited about 15 mins standing in the same spot. This man and his helper a young man just ignore me and continue to get blue tickets out of a machine. I understand there's a lot of order but no need to be disrespectful. These 2 people this man name Edison and that young boy. Shouldn't be on this type of service with that attitude.. the young boy just gave a glance to my ticket and turn around then he came back around and yell "WHAT YOUR DAM ORDER #" I stated 255. He just glance and said it's not done. Even thought it was done the dam box was on the top shelf under number 209. I tried to let him know and he just ignored me. That's when my sister took the receipt and went where Señor Edison was standing getting other people tickets even though our order was done 10 mins ago. This man Edison pushed my sister hand and dismissed her and told her your order is "Not ready" that when I decided to take the picture because when he shoved my sister hand away without looking at the ticket. Then my sister told him is "ready look at the ticket number and look at the number 255 under 209". He then glance back and said no it not there. Sister then said sir it's been 45 mins already and she pointed at the box with 255 written on it. He then got the pizza slammed it in the counter and pushed the pizza towards my sister. We grabbed our order and told him "No me tiré la comida en la cara porque ni que usted me la aya pagado amargado" Some of Costco employees must have shares on the company because they believe they are GOD. And can talk to you or treat you like crap. Last time I checked you get paid by the hour & if you are too old and cranky don't work in customer service. It's 2024 customer service is dead now employees will yell at you and not have consequences of their actions. Back when I work in fast food I never yell or ignore a customer. Los modales los dejan en la casa. And they come with bad attitude to work. read more

Costco Wholesale - EDISON SOUR PUSS - Wholesale Stores Near Me - Gaithersburg, Maryland

See all

Sold rotten steak, butcher flipped rotten steak over so it hid the spoiled side but still packaged it to be sold. read more

Costco Wholesale - Wholesale Stores Near Me - Gaithersburg, Maryland

See all

OMG they finally have self-checkout stations!!!!!! I believe 6 - kinda surprised they're able to fit 'em since this location is small. Good job read more

See all

My family has been frequenting this Costco location since I was a kid, and I still occasionally accompany my parents here when I happen to be in town. It can get super busy; I've only ever been here as a passenger but the parking lot is basically my nightmare. Even during the day on a weekday, it's very busy and can still be tough to get a parking spot. On weekends it can feel like a circus. The products themselves are well-stocked and generally fresh. If the usual farmers' markets or other grocery stores aren't offering any interesting or quality produce in a given week, this Costco can be relied upon for good quality watermelons in the summer, grape tomatoes, strawberries, etc. They've also stocked a lot of nice (sometimes trendy) snacks in bulk, such as Hippeas, dried mango, mochi ice cream, Pocky, etc. so it's not just basic crackers and/or cereal as it may have been in the past. The most recent time I visited this location, in August 2021, the food stand was open if you wanted to pick up a bite to eat, but the traditional seating area had been removed. read more

See all

Probably one of the worst experiences I had at the Costco tire station due to a lot of inconsistencies, inefficiencies, and overall lack of regard for their customers. I get it; Costco customers can be extremely impatient and rude, so that sets the precedent and environment that the employees have to deal with. I see it firsthand when I went there today. Costco employees are so fed up with these customers that they reciprocate the same toxic behavior to a majority of the customers which ultimately creates a worse chaotic and highly inefficient service due to poor communication. First inconsistency is when I got a flat tire and called the tire services. My tire seemed pretty busted so I felt that I would need it replaced. I called the department seeing if I needed to order the part or do tire repair so that I wouldn't make a trip out to Costco and take time off of work for nothing. He said just bring it in for repair. I go in, and it takes them 1 hour for them to just pop open my trunk and call me back to tell me the wheel needs to replaced, no work was done - go figure, thanks I knew that. Now, I have to go back on a second trip taking more hours off work but, I kind of saw that one was coming. But the next thing is when things get worse. The guy on the phone tells me that my tires can be under warranty no problem if I showed just "ONE" proof of balancing and rotation done. This really seemed like a an act of good will, because I am ware of the strict rules that Costco or any warranty has to follow for that matter to get anything covered. I go to the Costco with the proof on my phone after reaching out to my auto detailer for proof of the data which took time and effort. I arrive at the store only to be told that I need a printout. They say, " don't worry just pay now and bring it next time when you have the printout". I'm like great, so I pay but end up finding the documentation in my car. I go right back into the store and then they say no, you need more proof of every single balancing and rotation you ever did that shows you did it every 7500 miles. Yeah, I get it... that's what the warranty states, but the person on the phone told me to just bring in the one documentation as an act of good will. They say no once again, and that I need more proof. So even if I did come back with documentation the second time around, it would have been a waste because it was more than just that one documentation. I was absolutely livid knowing that if I went through any more effort of sending the documentation and printing it out, I would have just been rejected and lied to. I would've been okay with just paying for the tire, but my time and effort was vastly wasted trying to procure all the documents only for them to be rejected and sent back home to make several unforeseeable trips. That's probably one of the worst feelings a customer can feel; given false information and directions to get you to do things in a circle only for it to result in absolutely zero progress. One person on the phone gives one direction, when the person in the actual store says the opposite. This whole experience was a mess designed to waste the customers' time to take trips and time off work for no progress whatsoever. I'm tired, frustrated and felt like I accomplished nothing today thanks to Costco, but I hope I can share this review for visibility for others. If you go to this Costco, please set your expectations extremely low because anything higher will result in massive disappointment. read more