I've been coming to this Costco for a few years now and it's pretty solid. It does get quite busy so I recommend not trying to find a spot too close by. They frequently have lots of samples and as far as aisles go, if you've been to another Costco, it's very similar. I'm glad they've expanded the size of their gas pumps because it used to be a long wait for gas, but it's gotten significantly better. Like with all Costco's, they sell a lot of different things but usually only one or two varieties. So for instance, if you want yogurt, you got like two choices and you have to buy like 20 of them. But it can be a really good value as long as you shop within your means and don't buy too much. Don't forget you can always return it too if you don't like something. The food court is also really solid and you can get a nice cheap meal here if you play your cards right. This Costco has the AT&T key ask in it (other Costco's have other mobile phone vendors). So if you are AT&T customer consider considering becoming one it's worth stopping here because they usually have pretty good deals compared to the normal promotions. read more

Costco Wholesale - Fancy tuna - Wholesale Stores Near Me - Henderson, Nevada

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Adriana In the self checkout line was so rude. She couldn't be bothered and all she was Doing was complaining. Clients do not have to spend $200 every time they run by Costco. The managers that are running the front of the store should be coaching the bare Minimum... treat people better than the way you want to be treated. read more

Costco Wholesale - Costco - Wholesale Stores Near Me - Henderson, Nevada

I would try to avoid this place if you're a person of color, especially the self-checkout area. The staff seem to selectively favor certain customers. The card reader at my station didn't work when I checked out today, but I was treated as if I was problem. I was met with a cold, dismissive attitude and no apology, which made me wonder if I would have been treated differently. read more

I love this Costco. I always go here. The staff are friendly. The restrooms are clean. The whole facility/building is clean. They have free snacks. Very rarely are they out of/ don't have what I am looking for. The clothing sales are always great and very affordable. Genuinely I have nothing bad to say about this location. read more

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I am extremely disappointed with my family's experience with Costco's hearing aid department, both in terms of product reliability and shockingly poor customer service. My elderly mother purchased Phillips hearing aids from Costco, trusting their reputation and recommendation. Unfortunately, the product has been a complete failure. The hearing aids have had to be sent back for repair or to the factory four separate times. Each time they were sent in, she was without them for at least two weeks, leaving her effectively unable to hear and stripping her of independence. In total, she has been without her hearing aids for about a month. This is not a minor inconvenience--she relies on them for daily functioning and even for her ability to drive safely. The repeated breakdowns and extended absences have caused significant stress and hardship. At this point, she has completely lost confidence in the Phillips hearing aids and feels she was misled about their quality and value. We are not asking for a refund--only a reasonable exchange for a different product (Jabra hearing aids) given the extraordinary circumstances and the fact that her usable time with the devices has been severely limited. What made this situation far worse, however, was our interaction with the department manager, Mary. Her behavior was utterly unacceptable. She was rude, dismissive, condescending, and argumentative from the start. She refused to listen, talked over simple questions, and acted as though she was above being questioned. Instead of helping, she made the situation hostile and uncomfortable. Even more concerning, she refused to allow escalation to a store manager, effectively blocking any attempt to resolve the issue constructively. Her tone and demeanor were so intimidating that my elderly mother is now afraid to even speak with her. I can easily see how other seniors could feel the same way and simply give up rather than advocate for themselves. This is the exact opposite of what you expect from Costco--a company known for customer care. Mary's conduct was not just unprofessional; it was disgraceful and completely out of line with basic standards of respect and service. This experience has: Destroyed our confidence in this location Made an already difficult situation much worse Caused our family to question whether we want to continue doing business with Costco at all To make matters worse, my father is in the market for hearing aids and was planning to purchase from Costco. After this experience, he is now seriously reconsidering whether Costco deserves his business. Costco has built its reputation on standing behind its products and treating customers fairly. This experience did not reflect those values in any way. At a minimum, Costco should: Make this situation right with a reasonable exchange Address the unacceptable conduct of this manager Ensure elderly customers are treated with the respect, patience, and dignity they deserve Until then, I cannot recommend Costco's hearing aid department based on this experience. _____________________________________________ ***UPDATE*** That said, I do want to acknowledge that not all of our experience with Costco reflected this level of service. My wife recently spoke with the Regional Hearing Aid Center Manager, Nick Pelusi, who was professional, understanding, and extremely helpful. He took the time to listen to the full situation and is taking meaningful steps to resolve it. Nick has committed to contacting my mother directly, arranging a refund for the Phillips hearing aids, and ensuring she receives proper assistance in purchasing the Jabra hearing aids moving forward. His responsiveness and willingness to make this right are exactly what we expected from Costco in the first place. While the initial experience--particularly at the department manager level--was deeply disappointing, we appreciate that Costco leadership is stepping in to correct the situation. We hope this resolution reflects the standard of service Costco strives to provide and that steps are taken to ensure other customers, especially seniors, do not have to endure a similar experience. read more

Excellent store with great products and prices. Lines are usually very long, however, you have to know when to go to be in and out fast.

Store is always busy but the lines move fairly quickly and the majority of the employees are knowledgeable and helpful. Love the snacks that always seem to be on every aisle. read more

This is the best Costco we have ever been to and we have been members for decades. The employees are so friendly and knowledgeable helpful. The administration staff is amazing so grateful for this level of service. The store is always clean and well stocked. read more

I went here with a friend today to get the experience before buying a membership. I've been maybe twice before but this time I was really thinking it. When we got to the check out the guy who was boxing items Mark. Had the craziest passive aggressive attitude. First the second he came up to us he said aggressively "do you mind helping with this" loud and rude. Which I was going to do regardless just didn't quite know when to especially since the second he came up to me he hit me with that comment. After that the membership card holder started to try and box some of the items Mark then SNATCHED the bag of food from her hand and said I got it. His attitude was just nasty and I don't think I'm coming here for a while. Even the cashier looked shocked at the ordeal but stayed quiet. He was nice and funny wish I had his name to give him a good review read more

An hour-and-a-half wait for a whole pizza is ridiculous. I also noticed the attendant putting newer tickets ahead of others instead of placing them at the back of the line, which didn't seem fair or right. read more

Terrible service today. You take away the self scanning devices and only had one person assisting? I have to take all my heavy items out of my cart in order to scan them??? This is crazy. Get with the times. read more

It's a nice store in a convenient location just North of the 215. It's set up is consistent with the other local Costco stores. Again, I noticed much of the merchandise is consistent with the other locations, but with a few different items I have not noticed elsewhere. Just like the other locations, the parking lot was a challenge. read more

Upon arriving at Costco to collect our online-ordered Apple Watch, we encountered an unexpected situation. We proceeded to the return section with the box, having already purchased another one in-store last week. When staff opened the box to verify the order, they found it empty. Apparently, someone had stolen the contents and replaced the label. The manager is currently resolving the issue using surveillance footage. One of the staff actually said if the box is empty, there's nothing he can validate. The store manager asked us to wait for the resolution. After examining the footage, the manager offered an apology for the inconvenience and issued a refund. Notably, the civilian camera footage indicated that we never left the store with the item, which is alarming. This situation shouldn't have happened to anyone, especially here at Costco on Marks St Henderson ‍. If you have to pick up stuffs at the store like us, just open the box right away, maybe that's what you should do. read more

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Just had to give a shoutout to Jared in the Optical Department! He was super nice, and helped me out so much with some glasses for my mother!! Thank you SO much!! read more

FOOD Court is terrible now! Feels like Costco is making things harder in food court to eventually phase it out. Easily 2-3 times longer than in the past when they called out. Of this is a corporate thing, it's bad. If it's a district manager, they made a mistake. I just refunded a hotdog because the line was terrible. Guy who refunded said they hired more people, but this system won't allow it to be faster. Whomever the district manager is, they are not logistical. read more

Costco Wholesale - People waiting at food court. - Wholesale Stores Near Me - Henderson, Nevada

The lady that works in the refund department needs major work on her attitude. Her name is Ivette whatever you spell her name. I've never encountered such bitchy employee at that Costco until now. You have to ask her to bring her manager cause she's insisting on trying to play manager with no solution. Ivette I hope your manager retrained you about your attitude problem. read more

This is my go to location for my costco run. Selections lately has been more of K-Food which I love. It must be because it sells the most and fast with a lot of Asian Americans lives around the area. I did noticed several of my favorite items been discontinued like Kirkland Organic 100% Peanut Butter, Organic Whole Brazil nuts and Kimchi(which I was told will be shipped within an one week but it wasn't for over two weeks now). Although I like the most of the produce but selection can be limited for snacks. It is always the same brands on holidays at snack corner annually on winter time. Employees are very helpful when you ask where certain items are located. My spouse and I always have nice small talk with our produce guy with glasses. Some of the items are great for value but there is some inflation with meat, smoked salmon(much less salmon in it at the package)and my favorite yogurt price went up within few months. read more

Dirtiest and rudest Costco, from the actual building to the people, (staff & customers). Jordan at the register & the other attendant didn't even acknowledge us. I would give a 5 stars to Shiela who checked our receipt on the way out. I am definitely not coming back to this location again. read more

This is definitely a busy location. Finding parking can be a struggle. Basically setup like all other locations. Lots of bumping into others. Good selection of products, pretty typical. I love the prices compared to my hometown. read more

Love the new early hours for executive members. This is a great perk and saves so much time!

I have mobility issues, but I can never find parking close to the store. I tried delivery, but they Jack up the prices by 30-45% for delivery. Walmart and Sam's Club deliver without raising prices. I am very disappointed. read more

Huge selection of items, I just wish it was organized better. Some things were good for the price, but eyyyy that produce is a rip off. Better off going to smiths or even sprouts. I got to try the famed Costco pizza and it was ok especially for $3. The slice is huge and is easily splittable. We also tried their cookie and that left a lot to be desired. It was hard on the outside and not cooked in the middle. The clothing was just ok. I know they rotate in and out but it was all blah. Fun to go with someone who has a membership, but I'm not sold on getting one myself read more

Costco Wholesale - Costco menu - Wholesale Stores Near Me - Henderson, Nevada

Costco is my go-to for bulk shopping. Great quality, fair prices, and a wide range of products--from fresh produce to electronics. I especially love their healthy keto selection--so many options that fit my lifestyle. The store is clean, well-organized, and the staff is always helpful. I uploaded 12 photos from my recent visit to show how well-stocked and maintained everything is. Whether you're shopping for home or business, Costco delivers great value every time. Membership is totally worth it. read more

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Order a pizza, because when I called they told they don't do phone orders anymore. Made the line after I saw they weren't calling the numbers like they used to. After 15 minutes in line, then I was told I had to make a different line that it was for whole pizzas only. If i purchased the pizza more than an hour ago, then made a long line, it's stupid for them to make you wait again and make a whole new line again. And the problem it's not the structure, they can change how they give the food as many times as they want. But Would be nice if they would at least inform of the process. Also, I've seen a lot of young faces, they give better customer service than the older people. They are very friendly and polite. Good for the young generation. read more

The young lady at the new membership and renewal counter is very helpful. I was having difficulties with the online membership application. She helped me with membership application. I was able to obtain membership card for within 10 minutes. I purchased a few items. Can't wait to back to store and save more money on personal hygiene items. read more

This review is for Maria S and the self-checkout experience at Costco. Although team members aren't required to assist at self-checkout, Maria went above and beyond. She was assisting another customer with warmth and kindness, and even while doing so, she noticed I was slightly confused with an item. As soon as she finished, she came over to help me in the same cheerful, attentive manner--then promptly moved on to assist the next person who appeared to need support. Maria's friendly attitude and proactive service stood out, especially compared to others who remained on the sidelines. Maria's consistent kindness and initiative made a lasting impression. Thank you for your exemplary service, Maria S! read more

It's like a huge funhouse for adults. A large family's dream come true. The Goliath of box stores. For most things you'll need a membership. Prescriptions and Costco gift cards are a couple of exceptions. The pharmacy works a bit different than the store and a gift card is already paid for. How can they not let you in to redeem it? Just because you buy in bulk doesn't mean you're getting the lowest price. Be a wise consumer and know your prices. Stick with dry goods like coffee and tea or frozen foods for the best deal. We've noticed at this store the more expensive deals at the entrance. You'll do better going down the aisles in the back. PRO TIP: If a purchased item goes on sale within 30 days of you buying it, you are entitled to the difference in what's called a price cut benefit. On the way out today I learned something new. The receipt checkers at the exit are well versed on all sale items. One of their functions is to make sure these sales were passed on to you! If there's a discrepancy you're escorted to the return desk for a refund. Wow! 04/24 read more

I love costco but the strawberry smoothie is no longer the same as before. Too sweet & looks like from a concentrate that was blended with ice. Didn't even continue drinking it. Just threw it away. The strawberry smoothie before was really good & not taste like from a juice concentrate at all. I'm now thinking should I just move to Sam's which is closer to where I live. read more

Leaving 5 star review for Costco is questionable... because I would leave 1 star for the customers, that makes shopping very stressful. Actual store is great, I shop there for the past 6-7 years? And it's getting more and more crowded. All the personal I encountered in the past years- is very helpful. Everyone is nice. It's clean, and shelves are stocked. But people... musical chairs for the parking spot, everyone trying to get free samples. And blocking aisles. I guess we just need to open more Costcos... read more

GLORIA .. at #673 was serving samples of chicken pasta and I go to reach for one and she snapped at me saying "hold on there were people waiting before you!" And proceeded to push the tray away from me And little did she know I was behind her waiting before everyone else that came up to her. I didn't want to be in everyone's way as people were passing by because it was really busy. She was extremely rude and scolded me as if I was her child assuming that I was cutting everyone. She's lucky I didn't cuss her out the way I wanted to but I simply told her to fix her attitude before she speaks. read more

I was very disappointed in the service I received at the food court today,I ordered 2 whole pepperoni pizzas for o be ready when I got there about 20 min later,I went into the Costco to grab one thing less than 10 min later I go to the food court and was told that my pizzas were given away since I was 10 min late to pick up,never have I ever experienced such a disappointment experience and instead of giving me the next whole pizza out they still place it to give away as singles ,I waited hour for my food and when I asked to speak to a manager I was told she was not in and then hen I asked for her name it took me then a while to finally give me the name of Brenda such a horrible experience. read more

I have been a happy Costco member for almost 30 years, but their new policies of early store hours for executive members but not for regular memeI have been a extremely satisfied and proud paid up business member since 1997 and recently wanted to do some shopping but discovered costco changed my status to second rate. I was told changes were just made and only executive members had earlier access and was turned away at the card scanner and told to wait outside in the summer heat. .It wasnt long before I was approached by an employee to upgrade my membership. Being a proud member appearantly meant nothing to costco now and only money is important. Who made this terrible decision at Corp? Whoever it was needs to be reminded customer loyalty is a two way street! Also costcos new policies of discounts for college students, but not for seniors is equally disturbing. Costcos statement our members were our backbone of our growth is just words when your backbone is betrayed!!! I must admit I have never felt betrayed before by costco but now I found myself weighing the thoughts of not renewing my membership when it comes due. What did being a 28 year member get me? Costco should do the right thing for long term members and treat them with dignity, which is why I have been a loyal and long term member anyway! read more

Customer service is always good. Selection is fine, but it could be better and that goes for all Costco's and the value is always huge. read more

Costco Wholesale - Second time is the charm I checked into the food court I meant to check into the store and this is my POV - Wholesale Stores Near Me - Henderson, Nevada

I would avoid this place like it was a black plague carrier. The parking lot seemed to be designed to cause accidents, and then the gas station caused that to increase a couple thousand percent. If you manage to park without getting hit, you then risk your life walking through the parking lot to get into the store. Doesn't matter when you go to this location it looks like Disney world. Get into the store past the card nazi and then walk at a snails pace as you weave through the mass of humanity. I got there before they opened once and hung back. There were over a hundred people packed at the door and even smacking carts against each other to jostle for position, and this was over a year after the water/toilet paper fiasco If you make it through all of that, you then slog back towards the register to wait in a line with at least a dozen people already in it. Someone should start a class action lawsuit over the accidents to get them to do something. Maybe the problems are the people and the loss of basic kindness and humanity, but I think costco should be accountable for creating this mess read more

Costco Wholesale - People going against traffic because the parking lot is garbage - Wholesale Stores Near Me - Henderson, Nevada

I am in Costco almost every day, and have been a customer since 2000. There has never been a time when I've ever felt over looked. Nor have I experienced a staff member that was less than beyond helpful, no matter the location. My favorite location of course is close to home, Marks Street, Henderson. The staff actually approach customers and ask if they can help. read more

Today at the self-checkout, I noticed something incredibly disheartening. The two bald Caucasian male associates stationed there seemed to be selective about who they chose to help. Time after time, I watched them assist only white customers -- some of whom had just a few items. Meanwhile, others of us struggling with heavier loads, myself included, were passed over without so much as a glance. Yes, it's called self-checkout, and I understand that it implies independence. But then why have staff stationed there with handheld scanners if not to provide assistance when needed? Both associates clearly saw me managing my cart with my two kids -- then chose to help the next 2-3 white customers behind me instead. After finishing my checkout, I stood at a distance while waiting at the food court, hoping maybe I'd misread the situation. Unfortunately, their behavior remained consistent: they continued acknowledging and assisting only white shoppers. Next time, I'll be sure to take note of their names. If you work in retail -- especially somewhere like Costco -- there's no place for selective service or implicit bias. Everyone deserves equal treatment. read more

Customer service is outstanding and the best service you can get in any big warehouse. These people are dedicated if you can't find something to go with you and they find it for you. Customer service customer service outstanding there. I recommend this place Top place read more

All in all it was truly fine. Seemed clean and kept up well. It's the people. What a madhouse. It seems when people go to a Costco they forget how to drive and when I see how to walk. Just crazy! But, this Costco had a variety of items and the staff were very friendly and helpful. read more

The only thing they need to improve is beef tenderloins and their choice on how they cut these pieces, should have NO FAT OR GRISSLE... Was disappointed in them the last few times I went shopping. read more

Honestly this is the only Costco that be too serious with their jobs(acting like security) And they are also rude. The staff is not friendly, I was trying to walk towards the rewards and this employee that works for membership female with glasses got offended that I said "excuse me" while she was walking in front of me head toward the opposite way while I'm trying to walk around her yet she still keeps walking into me so I said excuse me and she got annoyed and said "sorry" obviously insincere. Then asked if I was going to member ship and had some other employee follow me around the store asking to see my membership just because I came through that's way due to a inaccurate badge scan in the front entrance. Most likely will drive farther for a different Costco to be honest, cause this is my second issue because of the employees. read more