Paid $10 to have a tiny hole stitched and was told to come back a week later. When I picked up my shirt, there was a second hole right next to the repair that definitely wasn't pointed out when I dropped it off. At best, this shows a lack of attention to detail--if there were two holes, they should have told me up front. At worst, it felt like a setup to charge me another $10 for something that should have been caught the first time. Either way, waiting a full week for such a minor repair and still getting incomplete work is frustrating and disappointing. I expect an alterations shop to actually inspect garments before taking payment and to stand behind their work. I won't be returning, and I'd recommend others double-check their items carefully before leaving the store. read more

Avoid this place at all costs. They have lost $500 in clothes. Promised suits would be ready by a specific date, go to pick them up and the guy at the front counter can't find them. Says he has no idea where they are, "but they should be here, but you know, maybe Monday?" What? The receipt promised a Saturday pick up, and now he doesn't know where they are and doesn't know if I'll get them back. Horrible customer service. read more

What an amazing spot- these people are so classy that they repaired a damaged button on my suit for free. They refused to charge me. This business values people over dollars read more

TLDR: .. Pay attention to recent reviews ab new management! ------ Tried Coto Cleaners for the first time to get one pair of jeans altered. When I went to pick them up, the woman in line before me said that the jeans they altered were still too long. So I paid for my alterations and tried on my jeans--yep, too long. Tyra at the front called her manager, who apparently said to charge me again. When we asked for the manager's number, she said there is no number for the manager. When we asked when would be a good time to stop by to discuss with him, she said he shows up randomly, so she doesn't know. It's $17, Coto Cleaners..... you want me to pay you again to not get the job done correctly? Wish I read the recent reviews first, this is what 1-star business looks like lol read more

very friendly service, always on time, reasonably pricing, Daniel is a true gentleman.

Had a new wool blend suit jacket with a fresh medium sized dirty water stain on front. Owner tagged spot with red tag. After picking up & inspecting, the stain was still there. Took it back for a redo and was given explanation that it would need to be cleaned with a water-based process that could possibly result in shrinkage. Stain came out 90% better. The initial cost was just under $17 (oh my wonder how much if I would have included the suit pants???) A friend of mine gets 5 dress shirts done at his cleaners for slightly over $5. Know it's apples & oranges but I will now consider going a little farther to his cleaners. read more

I'm very disappointed with the new owners of this dry clean establishment. Existing customers should have been given discount from the beginning for being loyal customers. Then introduced new pricing. NO They jacked up the prices to some of the highest I have ever seen. Your marketing strategy is the worst. I will be looking elsewhere. I am sure in the near future you will be offering discounts to get new customers. You should have thought about the existing ones first. read more

I went in to pick it up on the 16th even though I was told it would be ready on the 15th and I was told there was another delay. I finally received my jacket today on the 18th. The repair is very noticeable. I'm not sure if another place could have done a better job. read more

Coto Cleaners - Windbreaker repair - Sewing & Alterations Near Me - Rancho Santa Margari, California

They are very kind and provide amazing service! We have never had any issues and I believe their prices are very good!

I used to take all my dry cleaning to this place. Since there change in ownership, the new management doesn't care about the dates they promise your clothes will be ready. I've been coming to this place for years, but a word to the wise - go elsewhere! I won't be back. Others have been complaining as well. read more

Went over a week prior to when I needed my Halloween costume tailored by. They informed me it would be ready before then. When I arrived to pick it up they told me it was not ready because their tailor did not decide to come in that day. Absolutely ridiculous. I am now stuck without a costume that I bought specifically for one day and just needed a simple adjustment. They did not offer any fix or any way to make it better. read more

Management/Ownership did not change. The owner just went on a long vacation and had some people fill in. In fact this week I walked up to grab my items and he came around the desk to shake my hand to say it is nice to see me again and thank me for my business. By far the nicest and accommodating cleaners/alterations shop and wouldn't go anywhere else. Highly recommend and hope the people below change their reviews below when they realize he took a well deserved vacation. read more

They found my dress. I'm happy they found it but it never should've been lost in the first place. The actual hem on the dress is fine, they didn't do a bad job. They gave me a discount for my next visit before I left which was nice, but it's not worth the risk for me. read more

I've been going here for years with great experiences. Recently I noticed a new group managing this location. They have lost items, overcharged and not met deadlines. I find the pick up times getting longer and longer. Not recommended. read more

I used Coto cleaners for the very first time last week. First of all the gentleman that waited on me, "Daniel" was very pleasant. We briefly spoke and he handled my busy very efficiently. When he realized I was new to the area and he made sure to welcome to the area and thanked me for trying Coto Cleaners. Nice touches. I had both clothes and bedding that needed to be cleaned. He gave me Tuesday for the clothes and Thursday for the bedding. When I stopped by on Tuesday everything was ready. Efficient, quick, organized, reasonably priced, clean clothes/product well and nice. Essentially all I want in a cleaners so I am very happy. In all honesty I have walked through their doors twice so maybe it does not stay this way but I have a good feeling about this place. Also, the parking has been open and not crowded. The location is convenient for me in that I drive by it everyday. read more

Coto Cleaners - Sewing & Alterations Near Me - Rancho Santa Margari, California

Always do a great job and my clothes always smell fresh too. I've taken my jersey, my suit, my coat, expensive sweaters, everything that I want cleaned neatly and they do just that! read more

Took in two pairs of expensive technical rock climbing pants that I had ripped massive holes in from excessive butt scooching down abrasive rock faces. They repaired the holes precisely for a more than fair price and cleaned the pants as they smell significantly better now than from when I brought them in. I highly recommend Coto Cleaners for tailoring and repairs. read more

It took me a while to find a dry cleaner that I trusted. Dry cleaning is a luxury for me and I want it done right the first time. A successful dry cleaning business requires an experienced owner who loves his business and hire quality people to run it. I always see the same faces. They check my items and allow me to point out stains or stitches that are needing their attention. When I pick up my items, these issues are addressed with me to make sure they are to my satisfaction. Very personal service. read more

I was cautious in trying Coto Cleaners based on the reviews (even though there were only a few). But after trying Paradise Cleaners, where the lady doesn't even look you in the face when grabbing your clothes, and Eco Green Dry Cleaners in Trabuco where they charged me over $20 for 1 (ONE!) suit, I gave this place a shot. I have been nothing but pleasantly surprised with the service. My clothes are always ready within 48 hours (even though I never get back to pick them up that quickly). I've heard people mention missing clothes upon pickup, so I just count out how many items when I drop off and double check when I pick up. It's not that big of a deal and I've never had anything go missing. The best part: the price! They are VERY reasonable and I appreciate it. I don't take anything luxurious there so I'm not expecting crazy prices just to launder my husbands dress shirts or dry clean an occasional blouse. Will continue to take my clothes here! read more

Love love love the owners of this business and the service is fantastic! i have been going to Coto Cleaners since moving to RSM over six years ago and I am super happy and a very loyal customer! If you're looking for a neighborhood dry cleaning service -- look no further! read more

Gave this place a shot since it's closer to me than my current cleaner. Guy tried to charge me $49 to clean 3 jackets. Actual joke. Not sure how he even got to that price. Needless to say, I walked right out. I guess they stay true to the name - as in they charge you "Coto" prices. Fail. read more

I've had nothing but excellence experiences here. The staff is very friendly and always remembers my name. I've had alterations, cleaning, and my wife's wedding dress cleaned/pressed/boxed done here, and I highly recommend them. They've also never lost a single item. Customer for life. read more

I was looking for a new dry-cleaners since my last cleaners close shop about a year ago. There are many in RSM to choose from. I tried three of them. All very nice and expensive. I found Coto cleaners with the help of Yelp. There was one bad review. But I tried them anyway. And I am glad I did , if they lose any of my clothes, then I will find out what the customer service is like. read more

I love the people at Coto Cleaners! I came across them because I needed a last minute suit laundering and they were be only place that would accommodate me. Ever since then, I've brought my weekly dry cleaning to there. I have no complaints and am surprised at some of the low reviews. It's a family run business and they are not only very professional, but truly hard working and kind. I even moved recently moved and there's a dry cleaner closer to me, but I choose to keep my business at Coto Cleaners. I highly recommend them to anyone! read more

What a great setup. The staff is always in hurry, and they definitely treat you as a priority. Things got pretty crazy for me for a bit, and for reasons not important here, I was generating a lot of dry cleaning. They were able to handle the throughput, and didn't flinch. I was also able to drop off a wedding dress that I feared ruined (it was, but not by them.) and they were able to throw their best at it, and get it marginally cleaned up. Ah well, maybe next time. They didn't charge for the completed product, rather just for the chemicals used. Compromise is a good thing in business. They have also cleaned our comforters/duvet covers multiple times. They come out great, but you have to wait a few days. Just for them to dry. So plan for that. The kid working the counter is serious about his work, so thats a breath of fresh air in the work place. Price is good, not great. Only bad thing I can say is that my wife doens't recommend them, and she comes from a legit background in the clothing industry. Something about the racks/retrieval system and the methods they use. I don't know...I think they are fine. I will take my friends and family here for their laundry. lol - RTJ read more

They didn't do a good job with my white dress. Literally removed 0/5 stains after saying it'd be no problem when I dropped it off. I found a diy solution online and got them all out myself. I won't be returning. Waste of $10 and their menu of prices isn't accurate at all so don't bother looking at it read more

$20 for a two piece suit that won't actually get cleaned. I know it's south Orange County but there are much better places charging less than half that and doing a much better job. Call around and get quotes people read more

I switched over to this place about 9 months ago after my old dry cleaner (by the lake) decided he was not going to accept credit cards unless it was $10 bucks worth of dry cleaning. I started going to Coto and immediately noticed a difference in quality. The price was the same but the cleaning was superior as was the service. I have trust them with my very expensive suits on a weekly basis and so far no major issues. Well, they did loose my pants for a day but quickly found them and apologized. I can see where the last reviewer is coming from but the key is they found it so no harm no foul. Will be returning. Do recommend this place. read more

Always does a good job dry cleaning, but for a cleaners for commuting business people, it really needs to open much earlier and stay open later, like other dry cleaners. I use Coto because they are closest to me and in my shopping center. Most everyone are commuters so the hours of operation are not convenient at all and also slows down the process for same day cleaning and even next day cleaning. Other than the hours, the owners are very nice! read more

This place is fantastic. Excellent service, friendly workers. I have never had anything lost, and I trust them to clean everything from my dress shirts, to my expensive suits, to my ties. They always do a great job. read more

Best value cleaners in town. Quick alterations, successfully removed some tough stains I called out.

The absolute BEST in Coto/RSM/Trabuco!! Brought in a beaded silk dress I borrowed from my sister that I all but ruined with an exploded bottle of champagne and they returned it to me IN PERFECT CONDITION. I am grateful beyond words they were able to save it! I will go nowhere else for my service. THANK YOU SO MUCH COTO CLEANERS!! read more

Awful and unethical place.... I have been going there for a long time on and off. Once my personalized service did not offer home delivery anymore I started going to COTO cleaners. Their work is below average. The majority of the stains do not get removed and any minor work performed was sub-par. Not only once they have accepted responsibility for their bad work. We gave a pair of pants to be fixed and they did a really bad job. When I questioned the work they explained that a better job would have cost $20. I was speechless. So I said, why didnt you explain or ask me.? If its is $20 I have no issues as long as it is done right. They didnt even offer to pay have me pay the difference between the $20 and the $7 that I had paid just as a good customer service gesture. It was not the money but the principle. This was not the first time something like this had happened. They dont remove the stains and they charge you on top of it. So they perceived my directness as aggressiveness. I guess who ever complains for their bad job is not welcome there. Needless to say I took my clothes back and left and I will never go back to these awful cheap people again. read more

I've been going here for many, many years. I've never had an issue. The service is wonderful and the young man who is usually behind the counter (I always forget to get his name) is a true gentleman and very nice. I will continue to go here. Thank you Coto Cleaners for your great service. read more

DO NOT GO HERE! They have lost two expensive pairs of pants of my husband's and claim not to have - I also caught them telling a person in front of me that his shirt was not there only to have him say "is that it over there!?" and indeed it was! read more

We changed due to poor quality from our other cleaner. This is the best, very friendly and great service and quality cleaning.