Don't use these guys for installing a new roof. They did not install the roof on my home properly and damaged the gutter covers after not taking them off. They did not offer to make repairs or pay for replacement covers. They wouldn't return my calls or pick up the phone to talk to me about it even. They just told the dispatcher that they weren't willing to pay for the covers. Really bad customer service and poor work on the roof. Now I am left with gutter covers that no longer work and a new roof that is likely to cause us issues in the long run. read more

You guys have to know how much we appreciate you and how much we appreciate you going to the well for our clients on a constant basis. Two weeks ago, I had two very special people buying a house and they wanted to get some piece-of-mind about their upcoming purchase and make sure the roof was in good condition. The challenge, of course, was that we didn't have much time. You had one of your roofers go out that morning and get back with me early that afternoon. When I shared with them the report you gave us they were elated--and I was able to help keep them moving forward on their home purchase. Thank you so much for your rapid response, professionalism, and hard work. Josh McNicoll Group O'Dell read more

Great company Bid my repair job quickly, and a very fair price. Other companies that I called,never showed up. Gave me a high estimate,without even looking. Another company said they have a minimum (that was twice the price of my total with Cottonwood). But said he doubted they would even come out for that. Thank you Thank you Thank you The repair looks great.. Invisible and on bid. read more

Cottonwood came out to give me a bid on a small roof repair. They then sent me a bid and told me to sign it and send it back to them right away. I did as they asked and then inquired about how the roofer would do the repair. Shelley, who answered the phone when I called the office told me at least five times that she would talk to the salesman who came out to my home as to how they would fix my roof. Each day I would call in and ask again and she would promise that she'd get back to me with an answer. After more than seven days, the estimator finally called and explained what they would do. Finally two days before they were scheduled to do the simple repair that they had me sign and return to them ASAP, I received the following email (see attached photo). They are a roofing company, not just a single handyman. My repair was about as simple as it gets and they could have assigned another roofer to the job; instead they left me hanging with a leaky roof and an untruthful reason as to why they "couldn't" do it. The more likely reason is they got a bigger job they could make more money on. Stay away from Cottonwood! read more

Cottonwood Roofing - Email from Cottonwood Roofing to me. - Roofing Near Me - Edgerton, Kansas

They did my roof and failed to do several items to code which are now leaking. I attempted to call them at least 10-12 times and they quickly got of the phone. They would never come back to fix the problems. I spent a lot of money on that new roof. I can't afford to pay someone to do it twice. M & M said they would bring it up to code & repair the shoddy workmanship for $4000. I am a single mom diagnosed with terminal cancer. I begged them to help me & keep our agreement. My warranty on workmanship was supposed to be 5 years. read more

Cottonwood recently put a new roof on our home. They had put a new roof on my aunt and uncles home and they recommended them highly. I found them to be professional, friendly, courteous and they did a very nice job. It was not scheduled to rain the day they were working on our roof. Of course, as soon as the old roof had been removed we had a downpour that although it was short lived it caused a leak in my bathroom. They repaired the area to my complete satisfaction. My new roof is beautiful. I would recommend them highly. We obtained other bids. Cottonwood Roofing was reasonable and completed the work timely. If you need a new roof I would give them an opportunity. read more

AKA...Cottonwood Roofing: Had my roof replaced and thier out of state workers damaged my new windows, sliding glass door, air conditoner, deck, window screens, porch light and new vinyl siding. The roof was also so badly installed I had to have that replaced too. The owner promised to reimburse me for the damages but his communication efforts have been nonexistant and I have not received any compensation and it has been almost five months. I suggest you pass on Cottonwood unless you want to end up in court which is where I am heading. 3/15/12 Follow-up: I went to court and prior to hearing entered into mediation where I received a check for damages to my house. Ummmmm.......so I waited almost 6 months, emailed him, called him, wrote a certified letter (all of which went unanswered) and finally had to sue him before I finally got the money I was owed? He once told me that one bad reference hurts more than several good references help. Makes perfect sense....so what happened? read more

About 9 month ago we bought a house and our realtor recommended Cotton Wood Roofing. We had them inspect our roofing and fix Some small issues. They have been great!! We've had a dozen Homes in our life time and about that many roofers. The are so pleasant, informative, just great people. And, they stand behind thier work. Call them you'll see Randy read more

Cottonwood Roofing was amazing. We have an older wood shingled roof. We have had 7 different companies bid repairs and 3 companies do repair work for us over the last 5 years. Cottonwood was the first roofing company to do the repair and then go up into the attic and double check what they had done and make sure they replaced shingles in any area where light was coming through. If we would have used them 5 years ago it would have saved us lots of money and time...warren & bonnie read more

Extremely pleased. I waited several weeks for another roofer that never showed up for a small repair. Then a friend and realtor (who recently had several roof replacements and repairs done) recommended Cottonwood. She said they were fast, reliable, and competitive on their pricing. I called and they gave me an appointment indicating the specific day they would be out (none of this "we'll get to it when we can" nonsense I've heard from other roofers). Within a couple days they were out to look at my problem. A very nice and well spoken young man quickly addressed the problem. I couldn't ask for anything better. They certainly exceeding my expectations. I highly recommend. read more

The folks at Cottonwood stood behind their work and stuck with me until it was right. We had recently purchased a house with a new roof and came to find an area where there was a leak. Cottonwood was the company that put the new roof on the house and even though I had not yet done business with them they came out and resolved the problem. I trust them in my home and they stand behind their work. I would recommend them to anyone. read more

Great group of people. Professional, on time, and reasonably priced. Office always called me when the workers were on the way as a nice "heads up". They said they would be at my house at 9am. Arrived at 8:57. Office called for my second job and said they would arrive at 10:15 and they arrived at 10:14. Cottonwood came as recommendation from my realtor who had used them in the past and always had great work done by them. It's becoming harder and harder to find a company who you can trust these day, Cottonwood you can trust. Had Cottonwood come out this winter after finding water in my attic. Took a peek, explained the issue to me and fixed it promptly! Had another roofing issue, called Cottonwood who came out and found a large rubber glove obstructing my gutter, removed it free of charge. If you're needing work done or want a second opinion, I can and will in the future recommend Cottonwood. read more

Absolutely the worst company to work with. Continually put our roof job off making it where we had to push back the paint on our house.. They would tell me a start day and on that said day no one would show up. they wouldnt contact me either... every time I would have to call them to see why they werent at our house, where then they would rely to us they werent company. The receptionist had absolutely horrible customer service everytime I would have to call them. We had to use this company because it was a new home we bought and the owners choose this company because they gave them the cheapest bid. Im a believer of you get what you pay for and in this case it was true. I would never refer this company to anyone. I have been trying to get ahold of the owner for a couple weeks now to discuss with him and of course the terrible receptionist wont give me his contact and tells me he will "hopefully" reach out to me which i know he wont. Terrible to work with. Do yourself a favor and use a different company. read more

We own a home that has an almost flat section of roof. It had been shingled with traditional 3-tabs previously and that didn't wear well. My husband's family used to own a roofing company, so he knows quite a bit about it, and he wanted to use roll-down roofing material. He contacted Cottonwood because they're close to our home. The owner of this roofing company met with my husband and assured him that they could do the job. He gave us one estimate for the cost of doing the flat part of the roof and a separate one for the rest of the roof, because my husband was thinking about doing the flat part himself. He wanted to make sure it was done right. But this owner talked him into letting Cottonwood do the whole job. When they came to install the roof, the owner was not on the job and he sent a less-than-knowledgeable crew. My husband went over to see what they were doing, and they'd started installing regular shingles on the flat part of the roof. He had them cease and desist, called the owner. The crew ended up taking the shingles off, leaving roofing nails sticking up that they didn't remove, and then putting the roll-down on over those nails! Also, they neglected to install any type of moisture barrier between the plywood of the roof and the roll-down. (Yes, we now have basically a tarp covering this roof, with nails sticking up beneath it.) My husband called this company on numerous occasions, wanting to talk to the owner, but the owner would never return any of his calls. He always ended up talking to the office assistant, who let him know that the owner routinely neglects to return customer calls. We had a number of other problems about the roofing job they did, and eventually a lot of nagging got a couple of them addressed (a part of the roof they didn't even do; old shingles/nails left all over the back deck; damage to the vinyl siding and soffits, etc.). Our insurance company advised us to withhold payment until all the problems were addressed. But it's difficult to get your problems resolved when the owner won't even talk to you, much less come out to see what the issues are with the roof. Eventually, the owner of this company filed a lien on our property for the full amount of his bill. My husband went to their office with a check in the amount of the estimate for the rest of the roof, deducting the amount for the improperly installed roll-down roof. Since the owner was not there, the office assistant said she couldn't release the lien unless we paid the full amount. Again, the owner did not contact us. We did get a letter from a lawyer threatening to sue us for payment, but after our response detailing all the problems, we haven't heard anything from either the owner or his lawyer. I don't know when I've experienced worse customer service. Having been business owners ourselves, and having a relative who still owns a roofing company (in Texas), I can't imagine any respectable business owner refusing to talk with a customer, to look at a poorly done job, to even make any attempt to make this right. It seems pretty obvious that we're going to have to go to extra expense to have the flat part of this roof redone properly, and to see what we can do about this inappropriate lien. So, please ignore any positive experiences related here about Cottonwood Roofing. There are plenty of roofing contractors in the Kansas City area. Avoid this one! read more