Don't use Cougar Heating, AC and Plumbing. We had a large amount of water collecting around our furnace and called Cougar to diagnose the issue. The first technician charged us for a diagnosis but didn't find the real cause -- the water problem continued exactly the same after he left. After I called to report that nothing had improved, Cougar sent another technician. While this second tech was investigating, he attempted to turn off a valve -- and that's when things went downhill. The valve immediately began gushing water, something it had not been doing before he touched it. He was unable to stop the flow, and now it was necessary to shut off the main water supply leaving us with no water. Cougar then sent out their plumber, who told us we should consider replacing all the shut-off valves in the house. The plumber replaced one valve and a supply tube -- but this repair only addressed the damage caused during their own service call. The total bill for that visit was $861.89, in addition to what we had already paid for the first (incorrect) HVAC diagnosis. Even after paying nearly $1,000, we still had water around the furnace. Fortunately, a friend referred us to her brother-in law. who correctly diagnosed and fixed the issue quickly. In our experience, Cougar misdiagnosed the problem, caused additional damage, and charged us for their mistake. The first picture is after Cougar "fixed it" and the second picture is after our friend's brother-in- law really did fix it. read more

Cougar Heating and Air Conditioning - After friend's brother-in-laws repair. - Heating & Air Conditioning/HVAC Near Me - Spokane, Washington

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Got a cheap service call through Lowe's, $58 for both furnace and air conditioner. It appears this is a ruse to get a "comfort specialist" to come sell you some overpriced equipment that you probably don't need. They are not BBB registered. While both the tech and the salesman were both very nice I got the recommended air conditioner fan motor replaced by another company for over $500 less, the same day as the Cougar salesman was here. No repair needed for furnace. Cougar tech said $1300 needed. Cougar overstated the price and condition of everything to make a new install more attractive. Get a local company that you can trust. read more

We have had nothing but problems with this company. They have installed incorrect parts in our furnace, replaced those parts and now that same part has had a catastrophic 'manufacture' failure 7 months after they last installed it. We have now waited over 3 weeks for a replacement part. to come in. Meanwhile our system has been completely down. There is much more to the story but suffice it to say- steer clear!!! read more

Furnace and AC installation. The project was bid at a great price and was installed in one day. I can't figure out why all the bad reviews, my experience was above expectations. read more

Cougar Heating and Air Conditioning - New furnace and AC - Heating & Air Conditioning/HVAC Near Me - Spokane, Washington

Total crooks. Lied to us about our loan terms for our AC we had installed. Now dealing with debt collectors because of this company. I called every day and left a message with a different person each time. Was told I would get a call back ASAP every day for five days straight. They never called. It operates on a pretty standard practice of a sales representative making empty promises that the company will later deny. My porch camera caught all the BS we were fed. Not sure how they have such a high rating and frequency of reviews, seems suspect (probably all friends and family) Avoid! See for yourselves: https://reddit.com/r/Spokane/s/qRo3z97BGb read more

Had Cougar come out to do annual service on our furnace and AC, both are working fine but i do annual mtnce because their both 20 plus yrs old. Alban did the service and said a electrolytic condenser on the furnace was out of spec and should be replaced...about $500, also the AC needed a new outdoor air controller est. Was 1200. I was suspicious so i had another company come out and inspect both units and they gave a clean bill of health. Smells like Cougar Mechanical was trying to scam me out of uneeded repairs. Do not use this company, recommend Sturm Heating read more

We had then come out and put a new furnace hot water heater and AC unit in our home when they put the hot water heater in it was Friday before Christmas they told us they cannot wire it but we can wire it herself if we want so I had to put go the home Depot get a breaker wire in the hot water heater so me and my family and our children can have hot water over the weekend when they finished everything inspectors failed it four times to the point where they had trademark come out and do the work because the inspectors said that cougar was not licensed or had to have a license person in Washington or over here in Idaho to do the work and when they showed up to give the inspectors a call when I let the supervisor know that he would not let any of his cougar employees do any work and they had trademark come to it worst company I have ever dealt with do not recommend them to anybody if I could give a zero star I would. If I was a manager or supervisor of this company I would be embarrassed to have my employees do this type of work would never let them touch my house again read more

Called for someone to come out and look at my son's furnace. The receptionist Melissa was pleasant and helpful. Roman, the supposed repairman, came out to the house and was rude, hostile, unprofessional and stated he couldn't fix it, stated we needed to buy a new furnace and stormed off in his van! A complete verbal attack on me! All in under 10 minutes! No estimate, nothing. Is this guy on drugs? I thought that was the job of a repairman, to fix what was broken, not demand you buy a new furnace and treat you like garbage. Our family has used Cougar Mechanical for many years and never have we been treated like this! This behavior is unacceptable and I will NEVER again call nor recommend this company to anyone. BEWARE!! read more

Bait and switch operation. As well as not finishing the job. Going on day 4 and the electrcal is still not done so nothing can be tested because that isn't done. Have had it scheduled 4 times now and still not finished. As far as the bait and switch, the sales person quote included "line hide" which hides the ac line attached to the house. After renegotiating a better price they took the line hide out without letting me know and talking about the lower price. Now they want 900$ for the line hide after the job has started and I have the ac line hung on the house. Looks like I'm in for the 200$ it will cost to buy it myself and install. All in all poor experience should have gone to Sturm when I had the chance read more

March 12, 2021. Not the same company it was several years ago. Cougar Mechanical's estimating process is either severely flawed, or it is bait-and-switch. My wife called Cougar Mechanical to request an estimate for a gas line installation. The person answering the phone asked for a rough measurement of the distance from the gas meter to the stove (about 20 feet), so the estimate was that it would be around $900, but would need to be formally estimated after measurements by Cougar Mechanical's estimator. The estimator from Cougar Mechanical came to the house, measured and reviewed the job site, and provided a final quote of $985.56, which is not a problem because the original estimate was based on a measurement from my wife (good job on the wife's part, by the way, only off by a little). On March 8, 2021, we were charged $492.78 (one-half the final job quote), and the gas line installation was scheduled to be performed on Friday, March 12, 2021. On Friday, March 12, 2021, the day of the gas line installation, a person claiming to be the owner of Cougar Mechanical called, and said the estimate of $985.56 was incorrect, and that the job would cost slightly more than $1,200.00. The owner was upset because my wife's measurements were incorrect, but we reminded him that his estimator performed the official estimates that created the final job quote for the work. I would say absorb the $300, lesson learned, fix your estimating process, and grow as a business. This wasn't the first time we had a problem with Cougar Mechanical (but, since the first problem was easily resolved, we overlooked it). The owner would not honor his estimate, so we ended up not having the work performed by Cougar Mechanical. At this time, we have paid a deposit in the amount of $492.78, which we need refunded (a dispute has been filed via our credit card company), and we have reported the bait-and-switch business methods employed by Cougar Mechanical. read more

Had Cougar heating come look at our A/C because it was not cooling. (Not Cougar Mechanical). The tech told me the selector switch for the heat/exchanger was bad, the heat pump had a leak and for the R 22 gas would cost $400 per lb and the unit took 9 lbs. The furnace also had a leak and that it should be replaced. I asked for it to be serviced and was told it basically would be a waste of money and should just replace it. He told me to replace it would cost $6500 just for a A/C unit instead of a heat pump and if I replaced the furnace also it would be between 10k-14k depending on what units I chose. Something didn't feel right so I had another company come out and look. They said the switch was good, no leaks anywhere. He said it is a older system but seemed in really good condition. He rewired a couple wires in the heat pump and everything works great! Less then $100 dollars fixed the issue. Be aware and get a second opinion if you do take a chance with Cougar Heating. They would have cost me THOUSANDS if I wouldn't have had another company take a look. I can understand making a mistake diagnosing issues but when I was told I had 2 different system leaks and a bad switch and none of the 3 ended up being accurate it really makes me question the honesty of the company. If I could give 0 stars I would. read more