Some employees did what they could to at least partially right the situation. However, I would…read moresuggest EXTREME CAUTION to anyone considering purchasing a suit here. Specifically, my advice would be: A) Be sure your exact measurements are taken if ordering a custom-suit and that they don't just 'measure' you in comparison with existing jacket and pant fits. B) Be aware of and educated about suit-fit problems for when you try on and do not accept any suit that does not properly fit you! C) I'd recommend working with only the older gentleman who works here and seems to know what he's about. He helped us get our issue fixed and I have an inkling our problems wouldn't have happened in the first place had we left the store that first day and come back when he was there. Too bad he probably can't be there all the time. We had a good experience renting a tux here in the past, so when it was time to look for something for our wedding went to this store thinking we'd have a similarly positive experience. We decided to purchase a suit as something special for our wedding and for professional and dress events in the future. The sales rep suggested a custom suit where an off-the-rack would be 'free'. He spent a lot of time with my fella looking at the off-the-rack suits and picking out one that was eligible that he liked and had him trying on all sorts of options. He also was supposed to have taken measurements for the custom-suit, something I am not sure ever occurred (or at least not in the detail needed). The custom suit and off-the-rack suit came in weeks later and we went to try on. We realized the 'custom' jacket was made with comically wide shoulders that raised the entire jacket up and away when arms were slightly raised and which dimpled off to the sides. (Have you seen that suit jacket David Byrne wears in Stop Making Sense? Think a much-reduced version of it but in that vein.) I immediately told them I thought the jacket looked very wrong and the staff there questioned me, saying "all suits are like this" and "you'll never find a suit where you can perfectly raise your arms." When I did not relent, they told us when their tailor would be in and could look at the fit for a second opinion. We left, and panic about this large purchase began to set in. Research about jacket construction and fit issues indicated to me that the shoulders had been made too wide and the armholes placed too low - a common issue in off-the-rack suits but which should NOT be present in a custom-fitted jacket. The tailor took one look at the jacket and agreed that it did not fit. We again, refused to take the suit as-is but were told they would contact us about options. Later that week we got a call to come into the store again for measurements. Turns out, the original person who measured (who appeared to be supervised during this process by another manager) had not documented all the necessary measurements but had instead noted which off-the-rack jackets and pants fit ok and then used those specifications for the custom suit order. This still boggles my mind. However, trip #4 measurements were taken again and a new jacket ordered. Trip #5 and 6 came weeks later when the 'fixed' jacket arrived and pant hems could be done. This time the fit was better and, mostly so I could stop having stress dreams about it, we accepted the order along with the off-the-rack suit which suffers from the same shoulder + arm fit problems and was not made according to the back flap specifications we requested. We also found out during this time that the 'coupons' (2 for $25) we expected to possibly use for his shoes or shirt or a tie would not be be sent to us until the order they messed up was finalized.Just beware and do your research on fit problems before placing an order for or accepting a suit order here.

Went with our son to look at suits for he and his bridal party. We were greeted and attended to…read moreby Travis. Travis was extremely helpful, giving wonderful suggestions and pulling multiple jackets color swatches and pictures to aid in the decision making process. He went above and beyond! Needless to say, the guys are going back to see him to finalize and get suits ordered!

I thought I had ordered from this company in the past, but, no. They are a total scam. I might…read moredrive up to Hudson, Ohio and punch somebody in the nose. all I want is my $37.30 back for items not sent!

I was skeptical as a first time customer. They did not have good reviews online. However, there was…read morea beautiful jacket in the catalog that someone in my family really wanted. We called the catalog but the customer service team wasn't very knowledgable. I think the customer representatives work for various catalogs and don't have much knowledge of the product merchandise for any of them. This really frustrates me when catalogs do this as I can read the details of the item and make my purchases online by myself. When I call up customer service, I really would like to talk to someone who has knowledge about the products that cannot be found online. We waited as we weren't sure about ordering from here and also didn't want to pay for shipping if we were unsure about the product. Acorn bases their shipping charges on the price of the item and they don't offer free shipping no matter how much you buy. I knew that the price of shipping this jacket was way more than it would actually cost to ship a lightweight item and that did not sit well with me. However, we did eventually see a promotion for free shipping so we decided to give the catalog a try, just once, because we were so in love with the item. The timeline for the delivery of the item was quick. When we opened the package I was pleasantly surprised by the quality of the jacket. It was a really, really nice piece. The material was so soft and silky. The construction and workmanship was excellent. It fit true to size and was absolutely perfect in every way. My family member was very pleased as it was exactly what they had been looking for. We only had one experience with this company so far and we didn't have any issues with the order and didn't have to deal with customers service or returns. I also didn't place the order during the winter holiday season so I can't comment on what that may have been like. However, the quality of the merchandise exceeded my expectations. It ended up being worth the gamble. Thumbs down for outsourcing customer service Thumbs down for not having free shipping at a certain price point Thumbs up for shipping the item quickly Thumbs up for offering a free shipping promo (just saw another one for 7/4 and my current catalog offers a code for free shipping for orders over $99) Thumbs up for the quality of the product Thumbs up for product offerings (there's some cool stuff in this catalog)

Gary is terrific - what a wonderful experience from start to finish. My wife and I are delighted…read morewith my custom suit from Steve's, and the service was exceptional. Definitely will be back for more and highly recommend them for quality, value and professionalism.

Amazing, professional tailoring service. Fair pricing and very quick turnaround. I was tight on…read moretime and Steve's hooked me up with a perfectly fitting new suit in three days! Couldn't recommend more.

They have combine the checkout lines and the return lines and the Amazon return line all in one…read morewhich makes for very long lines every time you go. I will not go to this location in the future. Also they don't carry much cotton clothing anymore.

First time coming here, needed a place to do some last minute Christmas shooping for additional…read moreguests for our holiday party as well as returning a gift. There was plenty of parking thankfully. Staff was very helpful, I do love the price checks that they have throughout the store. Great items that aren't too overly priced too. Great place to come back too.

I like buying better clothes on sale. February sales are really good. A sales lady greeted me when…read moreI walked in, and after walking around, she helped me find my size for several items. They have a nice rewards program--spend $200 get $20 toward more clothes. If you do the survey noted on the receipt you get a coupon. These clothes fit me and I like them.

I absolutely love Calvin Klein's cotton sports bras and underwear - they are so comfortable and…read moreperfect for everyday wear. I usually grab them on sale at Tj Maxx or Nordstrom rack. I figured that since this location is an outlet I would be able to pick up a few at a comparable price to what I usually find them marked at - this wasn't the case. They still had great sales (25% off retail) but I didn't end up getting anything because I knew I could find them cheaper. That being said, they had a ton of the performance line marked down to great prices and there were a ton of cute styles and lots of sizes available. The store is actually pretty big and they have a lot of clothes and accessories to look through. I just stopped in quick to check out the undergarment situation but I'll be back to thoroughly comb the racks soon.

Nice store for men and women. We went during a big sale, and men's shirt prices were much lower. Be…read moresure to join their rewards program. The more you buy, the more money you get back toward a purchase. This store is located in the way back of the large parking lot. About the store hours: the outlet mall office dictates the store hours. The Black Friday ad may say that the store opens at 6, but all stores really opened at 8 p.m. On holiday weekends call the store for special hours.

I just accepted a job offer and needed to get a few things. There were only two associates working…read moreduring the time I stopped in. It only took a few minutes of browsing before I was greeted. The sales associate was nice enough, but did not seem very skilled at putting looks together. I usually shop at Nordstrom and am used to having an associate put looks together for me. If the salesperson was more engaging I would have probably bought 2-3 times what I did. Still I ended up with 2 pairs dress pants, 3 dress shirts, 2 sweaters and a belt. My advise would be to staff the store properly at all times so associates can give clients their undivided attention. While I was in the dressing room, she should have been pulling things for me to try, but instead was busy greeting customers just walking in the door. The deals are good here so I'll probably be back. Just keep in mind that this is an outlet and you will not receive the same type of service you would at a flagship Brooks Brothers location.