I just completed the painful process of waiting for an ICCU module to ship from Korea with no ETD so I could have my Ioniq 5 2024 back from "brick" status. I did a Google Alert for "Hyundai ICCU" and learned all there was to know about the failures, and some folks had two wait 3 months. This has happened to over 200,000 Hyundais so far, I understand. Country Hyundai gave me a Kona to use while we waited, which was very helpful for my early morning commute, and I stopped worrying about the car being outside all winter (after buying a car cover). I missed it though. It's such a great car (except for this). To my great joy, my Ioniq returned after a month, fully repaired under warranty. Briam, my service manager, was very friendly responsive throughout. It was lovely running into the shop manager Sara, who is also always caring and dedicated. read more

terrible service today picking up my wife's car 3 hours, had to ask for inspection sticker we paid for and more issues

Awesome dealership, great staff and excellent selection of vehicles! Owners are present and involved and amazing partners in the community.

An employee reached out from there on Facebook about my vehicle. They began to be very rude telling me my vehicle isn't worth anything and I'm trying to rob ppl. This dealership hires winners. read more

All I got was deceit here. The manager came to meet me to apologize for driving an hour to see a car and the salesman...just went home. Even Also, they never they close at 3pm on Sundays so I went thinking there was plenty of time - and the car I went to look at was in an accident and never told me. Thx for being so non-caring and deceitful Jason. Avoid this place. You are on your own. Deceit is in the drivers seat here. read more

Grant at Country Hyundai is simply the best! He helped me purchase my 2025 Palisade and made the entire experience smooth, professional, and actually enjoyable. He was knowledgeable, patient, and never once made me feel pressured. What really stood out was how he took the time to make sure I was confident and happy with my decision. On top of that, Grant also worked with my brother and helped him get into a 2025 Hyundai Sonata. Two great cars, two happy customers! It's clear that Grant genuinely cares about his customers and takes pride in his work. If you're heading to Country Hyundai, do yourself a favor and ask for Grant--you'll be glad you did! read more

First off I waited two hours to even talk to someone. I told Michael I was coming at 1:30. It was a busy Saturday but that is 2 hours I'll never get back. I dealt with Gabriel who I was first happy to see because someone was finally talking to me. Then he turned out to be a snake. He said the $7500 credit was theirs not the federal government and if I wanted to pay for the car outright, I would lose that $7500 untrue! They added all sorts of warranties and extras to the bill thinking I couldn't add. They wouldn't budge on the price which was over MSRP on the Hyundai website. stay far away you've been warned read more

Do not buy a car here!! Very unprofessional rude staff with the exception of Jake the sales rep. I have never had such an unpleasant experience with all the cars I've bought. If it was not for Jake being a good guy, I would have walked out. Place is a zero all around. read more

I had a service appointment at 12.30.24. The car was approximately 2 hours inside .Good customer service . ..But after i got the car I found somebody did a multiple minor cosmetic damage inside of car(small scratches on plastic and metal areas( especially around the driver seat ). It hard to believe the personal in business site but it looks like. No Further Comments read more

Classic bait-and-switch. The car we came for "wasn't available" once we arrived. They then tried to trade our 10k-mile car for one with 80k miles, and when we refused, they pushed a car way out of our price range -- asking for another $3k down. Completely dishonest and not trustworthy read more

We purchased a Ionq EV in 2024 at Northampton Country Hyundai and have always received good service.

Long story short--Be sure to read your contract or lease very carefully right before you sign. Sometimes, a $2,000 "paint and upholstery protection" option is never mentioned in negotiations, but turns up several pages in when you're asked to "initial here. Initial here. Initial here." Read carefully. read more

Grant is a Gentleman and genius at Northampton Country Hyundai Dealership! I'm a (77) year old disabled Veteran with MCI brain dysfunction from brain wounds sustained during my time serving God, Country and Family during the Vietnam Era! Grant was very quick to see that I needed help with reloading my Hyundai app. Thank God for young people (like him) whom still treat us old timers with respect! Grant was Professional, courteous, patient, understanding and helpful beyond the word! I was in International Sales for some (33) years with approximately (33) million US$) in sales earned for my First Nation Indian owned company Grey Owl Foods from Saskatoon, Saskatchewan, Canada! We had an enormous Brokerage network worldwide and several sales staff personnel working out of a processing plant that I set up in Grand Rapids, MN prior to attending hundreds of International Gourmet and Natural Foods shows world wide. Long story short, Grant has the very skills that I would look for when hiring our sales staff! With his smiling demeanor and genuine social skills expect him to go far within your Company! I hope that you too recognize his gold medal skills and advance him quickly to a management position soon! Thanks Hyundai for providing the best of everything with my Leased Car from Northampton Country Hyundai out of Northampton, Massachusetts! read more

Watch out with the finance department. According to the young lady, that is the only person that works in the finance department explain to me that she goes over the entire contract when buying an extended warranty.. my daughter thought she was getting a warranty for the life of the loan, which is seven years. However, come to find out it's only two years or 24,000 miles.. she bought a Ford escape 2017 with 99,000 miles on it. The vehicle now has a blown motor with 128,000 miles on it . She does a lot of driving every day driving from Mohegan Sun to Amherst six and seven times a week. That was the reason that she got an extended warranty to last for the life of the loan or so she thought.. there are 17 pages in that contract which their finance manager explained to me that she goes over every single thing with every single customer. She also explained to me that she wasn't the one that sold her that contract. She's fairly new there.. she felt as though I was being rude to her and hung up on me. read more

I had currently tried to purchase a 2015 jeep grand Cherokee vin 1C4RJFBG0FC207058 stock SH25401A and to be honest it was the worst experience ever. They tried to do a scheme/rip me off. Re-read all your papers works, make sure you have every paper you need including signed ones confirming what they are telling you and make sure you take pictures or the car you are interested in when you see it and has features you like. I tried to take the car the same day I seen it but they said I couldn't because it had to go through serviced and get checked through before it can be sold because if its to much then they can't sell the car because it would be to much money and not road worthy. With the the jeep I mentioned it had a subwoofer as part of the sound system but they had removed it and tried to deny it then they told me they can order me one but I would have to be responsible to have it put in. I had also brought the car back because it was having motor issue, parking brake issues, vibration at 80+mph, has a bit of a slow response, the motor was ticking. But all that I noticed after driving it for 4 days and it's bugged me because the car was supposedly serviced. When I brought the car in they told me they were going to repair it and make things right but after awhile of having it in there possession the had called the bank the was doing the financing on the car and told them they weren't going to repair the car and to cancel the deal because they had to put to much money in the car and wasnt road worthy. I even brought the car back within the warranty for things to be fixed. But long story short don't let these people play you they don't care there all money hungry and itching to sell a car no matter what. And be aware for the car it is still currently for sale on there website, just checked july 11,2025(7:37pm). i gave these people the being of the doubt but never again. Bring people you can trust for second opinions especially if they know about cars and can tell when something is off, would be a plus. Goodluck. read more

drop my car off for worth recall never can get in contact with my service advisor that started it car sat there for 2 week and now noone can give me a answer were my car is but lily and sara are wonderful to talk to trying there absolute best on get me the information but can't still cant find my vehicle read more

Perfect example of bait and switch. Saw a car on the website and asked to see it, drove over an hour to get there and they show me a different car that was $5k more. Said i wanted to see the car that they told me was available and they did not have it. It was still on the website when i showed them. Very disapointed. Will do business elsewhere. read more

Won't purchase or service my vehicle here again! Numerous issues with service department. Latest incident: dropped vehicle off for a scheduled appointment and received no communication on status of vehicle for days. First call was from parts to schedule an appointment for a part ordered by the service department, who still had my car. Had to tell parts that my car was still there and to reach out to service. Only received updates when I called the dealership. Was told during one call that brakes and oil change were completed, despite only being there for a wiper system that still disables itself as a "safety feature" after the recall was implemented and a driver seat switch that was faulty. Upon arriving to pickup the vehicle, paperwork couldn't be found and I was asked to wait a half hour for them to try to locate it. Don't buy or service your car from this dealership! read more

My 19 yo was "approved" for a car loan here. No other dealer for miles and miles would approve him. Two weeks later he realizes he "shot himself in the foot". He is stuck with a loan at 20.75 % and in panic mode. Stuck in a job at 16$ an hour. You are a shameful unethical place . read more

If I was able to give a zero, I would. This place has the worst service center. They treat all torque specs as afterthoughts. Their technician used an impact gun on my oil drain plug and ruined my oil pan. I even spotted it an brought it in to fix. Of course the technician lied about it being ruined. I will be telling every person I know to avoid this place for service and sales. read more

Great Staff!!! They treated me like family and I got the best deal I was looking for. Aaron was a salesperson on my first purchase and he's now one of the managers, well deserved!! read more

I have had nothing, but trouble with this dealership. They made me lie to my finance company and tell them I had the car when I did not. They played me around for 2 weeks before i received my car. I have had my car 10 months and it just died suddenly. They have not been accommodating or helpful AT ALL about the fact that my new car died after only 10 months. Absolutely horrificly run dealership. Worst customer experience I have ever had. read more

This is the second new vehicle I have purchased from here in the about a year. The experience has been more than I have expected. My sales person Melissa Thompson (both vehicles 2023 Calligraphy and 2024 Calligraphy) made this process absolutely seem less. She knew everything that I was looking for there was no BS I was in and out. The price was very competitive and up front. Everyone I have dealt with there had been straight forward and has made my experience a good one. Melissa thank you for all your hard work and making this experience (twice now) as good as it was. I will see you for my next one. Peter K. read more

What can I say country Hyundai once again Northampton Aaron Stone hook me up again I need a repair got me in there for a repair got me a loaner vehicle good man good folks at country high Hyundai need help go see them later all read more

The sales staff was friendly and helpful. No pressure sales. Bought a new Santa Fe Hybrid. Got a great price and just what I wanted.

I had an 8 a.m. appointment to have my car checked out due to some minor but puzzling issues. I dropped it off at Country Hyundai the night before the appointment and left clear instructions about the issues, along with my keys. The next morning, a very nice service rep called to confirm the information I provided and told me that the diagnostic would take about 2 hours. I called at the 3 hour mark to inquire about the status of my car and was told that the technician hadn't reported any results yet. I called a second time (after 5 hours, total) and was told, "a technician was looking at it now" and that I'd get a call back in about an hour. Nearly 2 1/2 hours later (7 1/2 hours, total) I got a call and was told that 1 issue had apparently resolved itself, 1 couldn't be reproduced, and 1 could only be solved by a $1200 stereo replacement. They washed my car (bonus!) but no repair work was actually done. I picked it up just after 4 p.m. Total cost = just over $300. The customer service rep (Nick) was extremely pleasant. The 8-hour wait for diagnostics is frustrating. I don't see the point in making an early-morning appointment and dropping my car off the night before if it wasn't going to be seen until nearly 6 hours after my appointment time. Most of us have to cross our fingers and make the choice to trust what a garage/mechanic tells us. We make that choice based on results. Trust is eroded when the results come with confusion and/or obfuscation. I have no idea whether I can trust Country Hyundai because they didn't manage something as rudimentary as an appointment time and time estimate for service on my car. It's difficult to accept as standard an 8-hour wait for something I was told would take 2 hours, especially as no subsequent repairs also took place during that time. If this is a common occurrence, so be it. I could accept being told it was going to be an all day wait. Being told that I'd get a call around 2 hours after my appointment time set the foundation for an expectation that Country Hyundai did not meet. I inconvenienced several people because I wasn't able to have my car back in something closer to the time frame I was given. Unavoidable delays certainly happen but no information of that nature was shared with me. I had no way of knowing I'd need to make different arrangements for my day based on the info I was given at its start. This experience will definitely be a consideration for any more diagnostic/repair needs. I'm not sure Country Hyundai is my future go-to place. read more

If I could give a lower rating, I would. The vulgar language being shouted from the service employees' desk is completely unacceptable. As a C-level executive, I understand casual workplace banter, but this was beyond the pale. I have a child with me, and this behavior is inappropriate. Additionally, the attitude of the service employees is extremely poor. I'll be taking my business to Balise from now on. read more

My husband and I purchased a brand-new 2023 Ioniq 5 from this dealership. Aside from the two visits we made to test cars where things went smoothly, the rest of our experience has been abysmal, both in sales and service customer service. I apologize for the length of this review and wish I'd done my review homework before coming here. Knowing we planned to buy a car from CH, but not having chosen exactly which one yet, our sales person called the afternoon of Jan 31 and asked us to come in. When I asked why, my husband didn't know. They wanted us to sign the purchase agreement that day (oh right! end of month). Not knowing what was to come, we waited 4 HOURS to see the finance manager - apparently we weren't the only people called. We got home at 9 pm, exhausted and too tired to eat dinner. (This one can be chalked up to us.) We do a bank-to-bank transfer (ie, pay cash) for the car. We get a call 2 days after the transaction from our salesperson asking if we sent the money. 'We got a check but we don't know if it's yours and there's nobody here who can confirm that.' It was a nerve-wracking few days until their accounting department came back to work and confirmed this check was from my husband's bank. We then wait 10 days before finally calling to ask when we can pick up the car -- we have to call! We have the car for a week, barely drive it so are unaware there is an issue. Looking forward to learning our new car on our drive south for vacation, we discover WE HAVE NO HEAT! (Electric batteries take a while to heat up enough to supply heat to the car and I hadn't driven it far enough to bother to turn it on.) On the drive home, we hit snow in northern CT (we live in southern VT) and the car is so cold the INSIDE of the windshield literally freezes up, making for a very dangerous drive the final hour and a half. We make a service appointment and are told 'sorry, we don't have loaners.' When we explain this is a brand new car and something's wrong with it, we are allowed a loaner. My husband arrives at the appointed time and - no loaner. (This gets straightened out, but it was annoying after what we'd been through already.) We drop a brand-new car with an unknown issue on Monday. We have to call them on Friday because we have heard nothing. We don't know what is wrong, we don't know if they've even looked at it! After hunting down the service director, we start to get calls from the service manager and our adviser. I call the following Wednesday morning to say we're picking the car up. I ask that the car be tested in a situation like we'd charge it at home: level 2 charger, preconditioning the battery, heating the car, etc., as the issue was with a high-voltage fuse and I don't want to get home, 50 minutes away, to have the fuse blow again. Yep, the car's been tested, heat working, all set. When my husband arrives, expecting the car to be ready and maybe even a quick courtesy clean, he finds it under a mound of snow and has to clear it off himself. Instead of a fully charged battery, it's less than when he dropped it off. We signed the paperwork to buy a car on January 31. Today is March 15. We have had the car in our actual possession for only two weeks. This will be our only car purchased from Country Hyundai, and we plan to have future servicing done at a different dealership. read more

My car is just over a year old and has less than 16,000 miles. A temperature sensor needed to be replaced. The part arrived the next day. I was told it would be ready that afternoon. No one contacted me that day to say it wouldn't be ready until two days later. They don't have any loner vehicles. Poor service and poor communication. read more

This place is the stuff that nightmares are made of. The buying process was awful. The salesperson who got us started quit his job halfway through the process and no one else could figure out how to take over. They all acted like it was their first day on the job. I went in four days in a row asking if I could have the car I bought and they kept saying they weren't ready. On the day I finally got my car, I heard an employee yell at a customer, "be mad all you want, I'm not changing my mind". Wow. After owning the car for about a month I had to bring it in for a repair. They had my car for EIGHT weeks! During that time, they did an alignment. When I got it back it was completely out of alignment. I contacted them about fixing it but they didn't reply. I brought it to a real mechanic who was shocked by how badly they had messed it up. He told me that in addition to the poor alignment, there was a thousand dollars worth of damage. I brought it back to Country Hyundai who refused to take responsibility. It's crazy what they're getting away with. read more

We were on the verge of a deal with one of their salesmen. He went to "talk to his manager," and the manager came over, literally baring his teeth at us, to invalidate what the salesman had said and tell us he couldn't take even 5 dollars off the list price of the used vehicle we were in the middle of bargaining for. He was so aggressive and obnoxious we left. read more

Their service department was very accomodating in getting the parts we needed quickly !

This dealership is the most disorganized, incompetent auto service center I've ever experienced. Do NOT buy a car from these people! Whatever you do, don't take your car to their service center! read more

I normally don't give negative reviews but feel compelled to let people know that they should NOT take their cars to this dealership for a trade in. In good faith I met with them to sell my vehicle. The "appraiser" offered me such a low price I was totally insulted. I left the dealership and went to another dealership and got $2,000.00 more than Country offered me. What a sham. read more

This is by far the worst dealer you can do business with! Every promise they made was broken! Delivery was delayed by 4 days Car came not detailed! Every tire had different psi, varying as far as 5 psi! They promised to fix every issue and nothing has been done for 3 weeks! If u looking for shitty service and empty promises, this is the place for you! read more

What ever u do do not buy a car from this dealership. They sold me a car and one mile down the road the car broke down. They refused to honor the warranty. They were rude and disrespectful. They also attempted to keep my trade in. Nasty nasty. So of course someone responded to this review and it was the same person who was rude and disrespectful so basically trying to save face at this point. I have NEVER seen someone at a car dealership act this way. Also when I left with the car which broke down they never switch the ins or reg so basically sent me with an unregistered car with no insurance. WOW read more

The service department held on to our all electric Ionic 5 ( which by the way we bought from them) for 2 weeks and didn't look at the car because they were waiting for a technician who has knowledge of electric cars. The problem is the car stopped on 495 and we had to pull over and turn it off and on again. They couldn't replicate the problem. But now we know there is a recall of the ICCU. We asked them about the recall. They said the soonest appointment is November. So that is when we are going back to Country Hyundai. My advice to Yelp readers is go elsewhere for an electric car. read more

This place has all the feels of some mob-owned scammy money laundering chop shop. This is no exaggeration when I say I have NEVER in my 40yo life had to do business with more incompetence than COUNTRY HYUNDAI in Northampton, ma. I've been dealing with them constantly for the last 7-8 months just trying to get some very simple things straightened with my overpriced purchase. I would honestly need a few hours to write the list of nonsense that has transpired between that time. I will say, the one, and only one bright spot was when Sarah finally agreed to give me the loaner car that was promised after multiple attempts. This email in quotes copied and pasted below will give you an idea of what I've been working with. Mind you, they were still in possession of my car at the time this email was sent and didn't even realize it. I am very concerned my car is in good hands. Yes, the person writing used all caps too. The audacity, and stupidity of them wanting(another) review. Well country Hynduai, you got another! And this won't be the end of my complaints either. GET.YOUR.SHIT.TOGETHER. Country Hyundai- "GOOD AFTERNOON, I WAS JUST CHECKING ON TO SEE HOW YOU'RE SERVICED WENT TUESDAY ? I HOPE EVERYTHING WENT WELL. WE DO SEND A SURVEY TO OUR CUSTOMERS ITS LIKE A REPORT CARD FOR MYSELF AND DEALERSHIP. I WOULD HIGHLY APPRECIATE IF YOU CAN FILL IT OUT. AND WANT TO SAY THANK YOU FOR CHOOSING COUNTRY HYUNDAI TO SERVICE YOU'RE VEHICLE. AND LOOK FORWARD TO SERVICING YOU'RE VEHICLE AGAIN !!" Me-" Uh huh you guys still have my car. Never heard from anyone. I called on Thursday and they said they'd call back and didn't. Can someone please give me an update" Country Hyundai- "YES REACH OU TO ME VIA EMAIL MODAY LATE MORNING ILL HAVE SOME UPDATES FOR YOU. HAVE A GOOD WEEKEND" Enough said! What an absolute joke of a business. Take my advice and stay VERY far from this horrible place unless you want nothing but a headache. I'm going to Gary Rome once this is settled. I'm even considering a Lawsuit for multiple infractions. read more

The old "bait and switch". Found a car I wanted on their website yesterday. Worked with my lender for my pre-approval yesterday. Got my pre-approval yesterday. They send me a text this morning to come in (1.5 hours away from where I'm staying). I come in and get told "the car you want is at auction, is there any other car you are interested in"? "Let's run some numbers..." NO, I WILL NOT RUN ANY NUMBERS! WHY HAVE ME WASTE MY TIME WHEN THE CAR I WANTED IS NOT EVEN ON YOUR LOT!? read more

Do not use Country Hyundai. They are extremely unprofessional and downright scammy. I recently bought a RWD Ioniq 5 from them on May 25th. I live in Connecticut, but there were none available in state. Country Hyundai had one, and Gary Rome had a few. I chose Country since they were offering additional incentives from the dealership - a check for $1000 and a free Juicebox charger. I reached out and was told the whole process could be done remotely, with free registration and free delivery. It sounded too good to be true. I signed the paperwork and then hit the first hurdle. Due to the CT DMV being appointment only, it would be three weeks until they could register the car, as that was the earliest appointment available. Extremely disappointing, but something I understood as unavoidable. Three weeks pass. A representative shows up at my house to have me sign over my title on my trade in, a 2014 Elantra. They leave with the title. The DMV appointment is a few days later. The day of the appointment I get a phonecall from the representative I had been speaking to, asking me if I can rush out to the Enfield DMV. The DMV is 40 minutes away and my appointment is in 15 minutes. I then get told that they forgot to have me sign some paperwork. The rep calls me, panicked, and asks if they can forge my signature. I am uncomfortable with this, and they tell me they had to reschedule the appointment to the coming Thursday (it is Tuesday). The person who was at the DMV shows up at my house to have me sign the paperwork. It was 2 copies of the title, and several copies of power of attorney. The dealership had the gall to suggest that this was somehow partially my fault, but did end up admitting they dropped the ball. Thursday shows up and I ask about the new appointment. They admit they actually meant the following Thursday. At this point I'm livid and they promise they are looking into compensation for my trouble. The next Thursday finally rolls around and they make it through the DMV appointment at 12:15. It is getting close to 3:00 before I see the car. I watched it in the myHyundai app and they wandered over half the state. I haven't gotten them to admit it, but I strongly suspect they were making additional stops to other customers to sign paperwork, in my bought and paid for car, without my permission. I am not a courier service. When the car is dropped off I ask the drivers about the Juicebox and the check for $1000. They have no idea about that, so I reach back out to the rep at Country. She says she is looking into it. Cut to today, and they tell me that the Juiceboxes are backordered, but they are reneging on the deal for the $1000, 'since that was a May deal'. Again, I bought and signed finance paperwork for this car in May. I also have heard nothing additional regarding compensation. This company has been unprofessional and downright confused about the car selling process the whole time I've been interacting with them, and provide fake incentives to drum up business. AVOID AT ALL COSTS!! read more