I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

Came in for an oil change with a pre scheduled appointment during a weekday morning…read more They attempted to upsell on multiple items and then proceeded to take over two and a half hours to do a job which could have been done else where more professionally for 2/3 of the cost and in 30 minutes or less. Unless absolutely necessary I highly advise avoiding this dealership's service department.

I just completed the painful process of waiting for an ICCU module to ship from Korea with no ETD…read moreso I could have my Ioniq 5 2024 back from "brick" status. I did a Google Alert for "Hyundai ICCU" and learned all there was to know about the failures, and some folks had two wait 3 months. This has happened to over 200,000 Hyundais so far, I understand. Country Hyundai gave me a Kona to use while we waited, which was very helpful for my early morning commute, and I stopped worrying about the car being outside all winter (after buying a car cover). I missed it though. It's such a great car (except for this). To my great joy, my Ioniq returned after a month, fully repaired under warranty. Briam, my service manager, was very friendly responsive throughout. It was lovely running into the shop manager Sara, who is also always caring and dedicated.

terrible service today picking up my wife's car 3 hours, had to ask for inspection sticker we paid…read morefor and more issues

I have bought several new trucks over the past 15 years but this is my first experience with Burke…read moreChevrolet. From my first meeting with my sales associate, Ryan Brewer (AWESOME GUY) to my meet and greet with Bryan Burke, I have to say it has been my BEST experience ever. The customer service is second to none and the family owned business is truly a benefit when it comes to that "personal touch". I feel my deal was more than fair and their willingness to go beyond the call of duty to get a part needed to complete a dealer added option GPS system was incredible. John Harvey and Kevin (Service Technician) were the best in assuring my truck was delivered as promised. No more of the fast talking big dealers for me!! They won me over...

I would like to make everybody aware of the horrible experience I had with Burke they serviced my…read morebrakes for a Recall I ha no issues going in to the dealer but now my truck has ABS issues. They will not fix it and want to charge me for a problem they caused. they left me with an unusable vehicle.

i purchased my VW Atlas cross sport here and Joshua was the best Salesman. he walked me around the…read morecar showed me the ins and outs programmed everything to my likings. the service department is one of a kind and always gets me in and out for my oil changes.

We bought a certified VW Atlas from Jason Leclair who could not be more professional and easy to…read moredeal with to go along with his infectious and funny laugh and demeanor. The process from start to finish was flawless and we are happy with our car. The service dept put tires on a few days after and noticed the brakes were going to be needing to be replaced soon so David, the general manager, took it upon himself to authorize the repair without a charge. I would highly recommend Northhampton VW and especially Jason Leclair as a salesperson. Any dealer would be proud to have 8 of him.

When I was buying my car, Jamie was great to work with: courteous, efficient, and a…read morestraight-shooter. But, through no fault of his own, when I took possession of the vehicle, he was not available and I had to deal with a woman who I believe was the sales manager at the time (it appears she has since quit, which is a very good thing). She drowned me in a flood of verbiage, nearly all of which was either confusing, manipulative, or irrelevant. She wasted a ridiculous amount of my time, to a large extent because she was running her mouth about her family and other personal anecdotal material that was of zero interest to me and of zero pertinence to the transaction that was supposed to be taking place. I have rarely met someone so utterly incapable of reading a room: despite my polite, yet persistent, attempts to make it clear that I just wanted to complete the sale and be on my way, she continued to run her mouth, about herself, endlessly. To add insult to injury, I got the distinct impression that she truly believed that she was being "charming" and "personable." Worst salesperson ever. I have just discovered that the dealership is closing. No surprise there, the place was clearly a chaotic mess. I have absolutely no intention of having my car serviced at their sister dealership, Northampton Volkswagen. If you are a Volvo or Volkswagen owner, I urge you to look elsewhere for service. Just read the yelp reviews about Northampton Volkswagen-- many, many of which are not just mixed or even negative, but scathing. Efficiency problems, competence problems, honesty problems, personality problems...it's all there in the reviews. There is something very, very deeply wrong. Beware.

My Volvo started to act up on 91 South - 2 hours from home and 2 hours to my destination! I…read morepulled over and found out I wasn't far from the Volvo dealership. I called them to say I was on my way. I loved that a real person picked up the phone and took all my information and said they would be ready for me. I got there and this was 4 pm before a holiday weekend. They took the time to look at it, found out it was not a big problem, fixed it and sent my on my way. Nick was terrific as was all the staff. I highly recommend Volvo Cars Pioneer Valley!!

This is our third car purchase with Lia Honda -- we've been coming here since 2007, and the cars we…read morebought here always lasted. After trying elsewhere and regretting it, we're back because the difference here is real. Desiree in Service was exceptional while helping us with our CR-V that we purchased from another dealer. She was patient, communicative, knowledgeable and made sure nothing was overlooked. She genuinely cared about getting it done right, not fast. The real reason we trust Lia Honda, though, is their Honda-certified mechanic. Absolute beast. The level of expertise, accuracy, and confidence in diagnosing and repairing our vehicle was unmatched. This is what real Honda knowledge looks like -- and it's exactly why paying more here is worth it. Alfredo Settembre in Sales made the purchase of our new Civic smooth and stress-free. Honest, knowledgeable, and respectful -- no pressure, just professionalism. You may pay more at Lia Honda, but you're paying for top-tier expertise, accountability, and peace of mind. We won't make the mistake of going elsewhere again.

We have bought two cars here. Those experiences were fine. However, the service department is a…read moredifferent story. At best they are inept, but that feels too kind. It really seems that they are dishonest and corrupt. Every time we have brought our car there, within a week we need to return for a new problem that didn't exist previously. This last time, they replaced some tires. The next day within 1 hour the brakes seized. Either your inspection was inadequate and you put us back on the road in an unsafe car, or you broke something during the repair. They charged us a diagnostic inspection fee ($90), even though they had the car less than 24 hrs earlier. They then wanted $3000 for new brakes. Huh? You didn't see that when the wheels were off, and you want to charge us for a diagnostic inspection. No thanks. I will never use this unscrupulous business again for service. We are going to be replacing this car soon with another Honda soon, but they have lost our business. It's a shame because I would like to keep business local and tax dollars local, but I cannot support them any more. Too bad.

I took my car here to get my starter fixed. I told them it was the starter when I made the…read moreappointment. The symptoms of a bad starter are very obvious. Prior to taking it in, I had my battery tested twice by two different people. Both of them said the battery was fine. The dealership didn't even look at the starter and told me my battery was dead. I payed 661 dollars to get a battery replaced that was working perfectly fine before I took it in. The next day when I tried to start the car, it wouldn't start. So I brought it back in and they finally fixed the starter for me. Another 591 dollars. As I drove it out of the parking lot of the dealership, I immediately began hearing a loud metallic grinding noise coming from the engine compartment. I can only deduce one of two things from this experience. Either there is a deliberate effort amongst the management to completely scam people out of money, OR the technicians here have no idea what they're doing. Don't ever bring your car here for service. Worst experience of my life. I spent 1300 dollars to get a starter replaced, and now it looks like they decided to break something else while it was there so I have to take it somewhere else and spend even more money. I feel like I was robbed. I'd hire a lawyer and sue but at this point I'm completely broke because they took all my money.

Previously, I left positive reviews. Update: If a WOMAN dropped off a car that was not hers,…read morewould you work on it? My male roommate just took MY Jeep there without my permission, as I was getting ready to drive over. No questions asked, he was waited on. Leaving the 3 stars, since the service itself is good.