We called when someone locked our keys in the car accidentally (while it was running) and they sent someone right away - within 20 minutes they arrived. They were friendly, professional, and quickly got our door open. read more

Awesome service and so fast. We needed a key for our boat and it's hard to find a company that can do that.

Polite, speedy service when picking up a door knob I needed re-keyed. Pricing was competitive with national hardware chain stores & quality of the door knob seems to be better. read more

Needed locks changed on rental. We were able to take the locks in and have them rekeyed within a half hour. Friendly and professional service read more

Walked in and they were very helpful right off the bat. They had what I needed and set it up right away and at a reasonable price. You need this type of service this place will take care of you for sure. read more

We had them come out to replace a lock on our inside door going out to the garage. When we called to make arrangements we honestly thought that we would need to wait at least a week and not having use of this door was getting to be pain! We were pleasantly surprised when we called and the office person was very knowledgeable and communicated to us in a clear and professional manner. She noted what we needed, and took our payment information over the phone. She was able to send Dan out the next morning! Dan showed up on time, replaced the lock and explained why our lock wasn't working. Again, he was professional and courteous and he also was knowledgeable. We highly recommend COUNTRY LOCK AND KEY, Inc. in Hayden. They are great people to work with! S. & J. Ashcraft read more

Fantastic service amd very efficient! I had 4 door knobs installed and they were able to key everyone to one key which was so nice! Fast, friendly service! Highly recommended! read more

My recent experience with country lock and key occurred when my daughters Ignition froze on her car late one evening in the North Idaho college Parking lot . They were sent by my auto club and the response time was very reasonable. The technician had her Ignition replaced in new keys made in no time If you were in a jam and need a quick response by a professional or give them a call read more

I was locked out of my business and called them because I had bought the lock for my business from them. They were very pleasant and helpful and quickly sent someone to get my door unlocked. Tanner the technician was really helpful and experienced and had the lock open quickly. I highly recommend these guys if you are locked out! read more

The absolute worst Customer Service. I went in for the first time yesterday with my other half. There was no one at the front, but a lady that works there was in the back working on something. She yells out, " I'll be there in a minute." 10 minutes go by and she still hasn't come to the front. While she is at the back, a man that works there comes out from helping another customer and does not acknowledge us. He walks by numerous time without saying anything, completely ignoring us. I yell out, "hello? We have been waiting for awhile ." The woman responds, " I'll be there in a minute." Yeah, you said that 10 minutes ago. Rude! We went to Walmart down the street and received quick and exceptional service. Don't waste your time or money on a place that does not appreciate their customers! read more

Knight in shining armor! Thanks for the help! Fast response at 830 9 pm. The ones to call!

AAA sends this outfit out on service calls in the Inland Northwest. I had the joy of locking my keys in the truck while moving. Time was essential and this service tech was quick, knowledgeable and very nice. I couldn't ask for a better provider. read more

Actually now in CdA, purchased Shull's. Very good, responsive and on time. Would I use them again o'course. As an aside if you want a key cut don't bother with the big box go their first. Done right the first time. Nice to have a locksmith with an office so you can visit and ask questions. They also have the ability to cut keys using a code, so you can get a key cut for a lock changed say in New York. read more

Thank you for the great service. We needed a rekey and chip activated for our vehicle which was not driveable at the time. Joshua was out in less than 10 min and worked in the Easy Bake Oven ( mobile workshop) in 100 degree heat. He was very professional and friendly. Thanks again! read more

I had lost the keys to my F350 super duty. Ford was unable to retrieve the key code as it is a 2003 and I was in between a rock and a hard space. Country lock and key promptly came to the rescue and within an hour after arrival I had two new keys to my truck everything work perfect and it was very affordable. Thank you guys very much read more

I had Country Lock & Key replace and re-key dead bolt locks when I moved into the house. About 1 1/2 years later one of the deadbolt locks froze and I couldn't open the door. Once I got the lock open I took it off and went back to Country lock who identified the problem and said it would be $48 to replace that part. Told me the lock only had a 1 year guarantee. I refused to pay the $48 and went to Ace Hardware and bought an entire new deadbolt lock set for $33. I called the lock manufacture and was told there is a life time guarantee on the lock. They are sending me a refund for the lock I bought. Out right dishonest business in something like this makes me question any and everything about Country Lock & Key. They will not see me come thru there doors ever again and I will tell everyone who wants a key made or lock work done not use them. read more

Lost my key on a Saturday afternoon. Called several places who didn't answer even though they claimed 24 hour emergency assistance. I tried Country Lock & Key and they were prompt to answer and very eager to help! They came right out to my car and made me a new key. I highly recommend this locksmith! Fast and friendly service. read more

We just bought a used vehicle down the road when we stopped to get gas, the keys hardly worked. The dealer we bought truck from suggested we go here. The problem was more than just keys being worn down, but the actual ignition needed to be rebuilt. From the very beginning the manager was extremely helpful and started on the problem right away. He showed us the bad parts in the ignition and got it all replaced in a very timely fashion. Even though the dealer paid the bill, we felt that the price was well worth the service. They even made sure everthing worked perfectly when all was said and done. My husband and I were very happy with service. These guys were very honest, helpful and skilled. read more

Took an ignition in for a Ford Explorer to have it looked at they could not find anything wrong with it, I like honest businesses

The wrong key was stuck in my car's ignition. I couldn't be happier with the service I received from Brian. He was friendly knowledgeable and repaired my ignition quickly. Brian was sent to us from AAA and he deserves recognition for being great at what he does! read more

I recently moved into a new home and had the fun task of moving my 800# safe. I had it in my garage and wanted it upstairs which was a daunting task. Tanner came out and not only did he make the task seem easy, he made it fun. He was polite, courteous, and an absolute pleasure to work with. After the job was done he even took the time to help rekey my front door (which I had not originally requested). I will always go back to Country Lock and Key for everything safe and lock related. I wish I could give more than 5 stars. read more

These guys responded to my AAA call for a replacement key and the representative was horrible!!!! He was by far the rudest, most unprofessional person I've ever dealt with during car repairs. He was obviously "playing" with the $ amounts from the get go and got very defensive when I questioned the amount. I have $100 in replacement key coverage and he was still trying to charge me over $100 (after coverage). He ended up leaving without making the replacement key we'd requested after I'd already agreed to the amount and told him I obviously needed the key. I've reported this to AAA and ended up getting towed to Knudtsen Chevrolet who was WONDERFUL and made us not 1 but 2 replacement keys at a very reasonable price. I have told AAA they should not contract with these guys ever again if possible. While I've used them in the past for lock outs with no problems, this guy was just plain mean! I've since heard the Post Falls police department will also not use them due to price gauging and unprofessionalism. Stay away from this company for replacement keys!!!! read more

Came out quickly. Clean cut and got us into our house right away. He even made us keys for storm door lock which we didn't have. Highly recommend read more

The guy was so rude on the phone and wanted to charge way to much! I understand it's Christmas but $150 for a two block drive. The Post Falls Police does it for free and was so nice. I get you weren't happy working Christmas, but didn't need to be so mean to someone already upset. read more

I always trust Country Lock and Key...keys are cut right every time. Experts are prompt and I found it refreshing that they found ways for me to actually save money on a full lock change for one of my homes I manage. Thank you for helping me and my clients. read more

Great business. I needed to get chipped keys, the General Store in Spokane said they could help me no problem, but when I went in they said no way. I couldn't find any locksmith in eastern Washington or north Idaho that was willing to help me except for Country Lock & Key. Ace helped me, he was friendly and professional. The price was great too! I would definitely recommend this business. Honest, competent, professionals. read more