Spoke with Scott Todd and we were ready to consign with them but we waited for weeks for a…read morecontract and for Scott to respond to email, return phone calls. Finally, We called the owner Jim about our problems with Scott. Suddenly Scott was responsive for one day but then we never heard from him again and he never sent us the contract he promised. Another week went by no response to our emails, calls. We Told Jim about it again and finally he called back and said gruffly and unapologetically "I just don't have time to deal with this. You're better off finding someone else." We wasted 3 weeks with this company only to be told go elsewhere. We were appalled by their poor customer service. Also, instead of being transparent about selling on a percentage commission, they give you a lowball offer for your vehicle. Who knows how much extra they mark it up for. I would rather have transparency and know what the selling price is and have an agreed upon commission ahead of time. Otherwise it's too shady. This business does not have a clue on how to treat customers. Avoid.

If you are one of the people who has been ripped off by Jim and Scott at Florence RV, don't…read moredespair, and don't waste your time trying to get them to pay up. Contact the State of Oregon--they did a great job for us. Just search for "Oregon Department of Justice Consumer Protection" and use the online complaint form. DOJ Enforcement Officer Judi Hansell referred our case to Daniel Liu at OR Dept of Transportation, and he drove out to Florence, looked through the books at Florence RV, found multiple transactions that were not in compliance with state law, and got us the money we were owed. Thank you Judi and Daniel!

A quick 5 stars for Gib's RV…read more While staying at the Oceanside RV park, I thought I had a problem with my slide out & called them in hopes a technician could respond. However, the Gib's employee talked me through the steps over the phone & corrected my problem without sending anyone out & best of all, it was FREE.

As an update to a previous review which I posted about Gib's RV in Coos Bay I'll offer the…read morefollowing: in September I took our fifth wheel trailer in for a soft spot in the floor by the door. After a week I finally got an estimate for repair. They quoted about $10,000 to repair. ($800+ in parts and the rest in labor) because it was "a big job". I thought that was ridiculous since they didn't take anything apart to be able to make a reasonable judgement. I decided that it wasn't worth it, so I decided to try to fix it myself as I have the tools and am bit of a handyman. I cut the vinyl floor and lifted it to reveal that the chipboard had rotted due to water. What amazed me was that it was only about 2' in and less than 3' wide. I pulled up what I could and found that under that was rigid styrofoam that looked fine. Now all that I need to do is cut out the rest of the rotten wood, buy a piece of marine ply wood, set it in place, re-lay the vinyl and the threshold and it'll be better than new. Total cost will be the price of the plywood and a piece of rigid styrofoam to replace what I cut out to see what was underneath. No where near the $10,000 that I was quoted. I would NEVER recommend these shysters.

3 times here at Porter's RV. Service or repair it will not matter. Prepare yourself for long waits,…read moreno Service Technician and multiple visits. Absolutely do not have Warranty Work here. Addressing the problem, with accurate inspection is non-existent. Prepare yourself for multiple visits and hope that your experience is better than mine. Beyond Disappointed

Just purchased a used travel trailer from James at Porters in Coos Bay! Outstanding service and…read morevery up front, honest and clear communication from our sales man James. The entire process was smooth and straight forward. James and his team did an outstanding job delivering on what we expected. Well worth the 4 hour drive to see and purchase the trailer. A++++

I am so disappointed that the decision made by Winnebago to close the repair facility in Junction…read moreCity! I found the facility to be very good and I spent thousands there making my Country Coach perfect! For that reason I will never look at or consider buying anything from Winnebago in the future and I will not recommend to anyone that they consider the junk brand of the company! I hear nothing good about all their brands and workman! It's a disgrace to the LEE brothers brand! Greg H

Drove our Winnebago Journey from the San Diego area to have work done on our coach at the Winnebago…read moreservice center. Awesome service, awesome people (Mike, you're the bomb), went out of their way to make us feel welcome. Work done in a timely (recommend reservations) manner with speedy parts delivery. Highly recommend.

RV sales of Oregon is now Royal Coach Sales. Great people. Easy to work with…read more ---------------------------------------

Our Monaco Dynasty Motorhome was sold by Gary, on consignment, without notification or payment…read moreexceeding 30 days. We contacted him every week after we found that it had sold & got poor excuses why he did not have the money for us. After several weeks of this and many times of not getting a call back, I contacted the Eugene Police, they suggested filing a complaint with the Oregon DMV. I ended up talking with an Oregon DMV Investigator who, after hearing my complaint, said she would call RV Sales of Oregon and get back to me. WOOOW, 20 minutes later she called me back and said we would have our money next week AND WE DID !!!

Just bought a 2026 Tiffin Allegro RED and took delivery in April. We live in Lake Oswego, Oregon…read more We experienced a warranty issue. The (instrument) cluster panel began going blank every time we hit a bump such as a bridge seam on the freeway. It happened over and over again gaining frequency. The panel would go black including the GPS, camera panel and would reboot each time. Finally it didn't reboot. Stayed black. We have a Tiffin authorized service center 30 or so miles from home. The RV Corral is 105 miles. Based on the reviews, we chose The RV Corral. We were not disappointed. We were ecstatic. Their senior tech Warren figured out our complex problem in 5 minutes. FIVE MINUTES. It was a loose ground. Service advisor Savannah and Service advisor Andy were fantastic. They have our business solid! You'll recognize Warren. He looks like Moses (LOL). The whole experience was great!

My wife and I reserved a premium RV spot on the coast, when just one week before we were to leave,…read moreshe injured her knee and in order to safely get up the stairs of our fifth wheel, we needed to get an aftermarket stair railing and add grab bars in the shower. They not only got me in and out on time but the work was excellent. Andy and Savannah really came through! Walt W.

I recently was in Eugene and got a quote for a canopy for my pickup truck. When I got back to…read moreRoseburg I looked up the manufacturer on the internet and saw there was a dealer for the same item in Sutherlin. So I filled out the form on the internet to ask them for a quote. A few days later I got an email from I-5 with a quote. It was $100 higher than the quote from Eugene. I went to see the person that sent me the quote and told her that the Eugene quote was $100 lower than hers but I would buy from them to keep my money local if she would just come down $50 in price. She was rude and combative when she said the price I quoted you is the price....period, I'm not going to change it. Today I ordered my $2000 canopy in Eugene.

In need of a break controller, I went to I-5 Trailer. I had researched prices on line and shared…read morethose with the sales lady. They were 35% higher and here response was, "Do you want it or not?!" She also told me the name of a competitor and said, "You can go there if you want..." I bought it there but, I will never be back.

Shannah at RV Outlett was fantastic! She was friendly, professional, informed and gave my mom and I…read morea wonderful tour of motor homes. She answered our questions and if she didn't know the answer she got one for us! She is very likable and a great asset to this company. The whole experience at RV outlet was great! These are honest, hard working people who truly want to make you happy with your purchase. They are not pushy or cutthroat like so many other places. I highly recommend if you are looking for a motor home/travel trailer, this is the place to go!

They can sell an RV but have trouble servicing. Make sure you ask them specifically if the RV has…read morehad any body or structural work done on a unit before you purchase. Had water running through our coach under both living room slide and bedroom slide while we were traveling 3 1/2 months after we purchased it. Left several messages with Joe to have someone call me and tell me what we can do about it as we were out of state and would be for 3 months. No one called me back. Brand new trailer with water leaking every time it rained. Joe told me the Owner Dennis would call, Jack the GSM or Paul the Service person and no one called me. Called 3 consecutive days in a row and not a returned call. Found out recently that there had been stress crack repairs done to the RV a year before we purchased. The Fifth wheel has one problem after the other and of course the expensive extended warranty is not paying off. Lots of other choices to purchase an RV from. I would not recommend this Dealer at all.

The staff I Met at Sutton RV were extraordinary!…read more I had warranty service and parts issues with my new Northern Lite Truck Camper. I expected to have to wait after I arrived 6-25-26. To my surprise I was given immediate attention by Steve, Craig, Parts Manager Valerie and Service Manager/Advisor JJordan. Valerie and Jorden listen carefully, put me at ease and immediately took my camper under their care and professional expertise and resolved all the problems I was experiencing! Real Kind and helpful "Human Beings" Never had I experience such an enjoyable Team of knowledgeable RV persons in my 50 years of RVing in the U.S. and Canada. George and Martha Sutton should be very proud of their staffs technical and human resourses skills these staff members possess!! I would return to Sutton RV just to visit these extraordinary, kind, knowledgeable people! Should I have a need for service, yes I'm headed to Sutton RV Bryan Mortenson Retired Firefighter Parks Manager 34 years of Public Service!

Brought my brand spanking new Montana to these guys with 44 factory defects. They managed to keep…read moreit for 13 months then give it back to me with all the paint torn on the rear cap. Said somebody had broken into their lot and stole my battery. They replaced that but they acted like they didn't know why my paint was all torn up on the rear cap. Turns out it was from the people who stole it, slinging gravel in a flatbed. Made them pay for it Ridiculous that an RV would have 44 defects in it brand new. Even more ridiculous that these idiots would keep it a year trying to figure it out. I'm not talking to anything major or structural.. When I pick the unit up, they had a fat bill attached to it. What's that about? It's under warranty. Incompetent rip off artists Stay away Edit: in response to the "business owners" comments. Yes sir, are covering your rear, as I could not forget such a circumstance. If you're at 2400 W. 7th Ave., in Eugene, that's you. I don't care if you have records of a break in or not, your insurance paid for it. Before I pick up my unit, I had to call out the big guns of your dealership to administrate the mess and pare down the stupid bill to something more reasonable for the few items Warranty didn't cover. One guy got fired over it. Another one of the GS family members who served as an advocate to sort out the BS got demoted afterward (well that's what he told me ) because his decisions were viewed as losing money. You may not work on Keystone anymore, but you sure the hell did then. You guys even called and tried to get me to accept cheap interstate batteries after my two expensive Centennial 6 V golf cart batteries were stolen. Snakes. Paint repair and fiberglass repair on my rear cap work was done by the business adjacent (practically inside the fence) to your back parking lot . Oh, it was you alright. I would keep quiet if I were you because anything you say further is simply a lie of convenience and CYA. What responsibility or credibility is built upon. Something woefully lacking in the RV Repair business.