Leaving your dog anywhere can be so stressful. But from day one my Hashbrown has loved going. He is…read morealways so happy to see them!! I take him regularly for day boarding so he's not stuck at home while we work. He has stayed a couple of times for multiple nights when we were out of town. I always know he will be treated great and I love knowing he's with people that obviously love animals!!!

ZERO STARS! BEWARE: Never again will I bring my dog there and anyone who does should think twice…read more Owner is passive aggressive, and just plain aggressive. Check the reviews and pay attention to the dates! Almost every review is from the previous owners who are excellent. NOT THESE ONES Jason is scary and also seems like he would take his aggression out on the animals. My dog never liked him, nor did she like going to this establishment. At her previous daycare she would pull and whine with excitement until we went into the building. Here, her tail was tucked and I had to force her into the building. To no surprise now, my dog always seemed fearful of Jason. We had an incident here last week when I asked Jason if I could pick my dog up early as I had an unexpected half day off work. I got off at noon with only a few hours notice, and I asked when I dropped my dog off that morning if I could pick her up a little after noon, (since it takes about 15 minutes to get there from my work) but I would gladly pay the whole day since I booked the whole day. He said "sure fine" and pulled my dog into the back. I arrived at 12:25pm and the building was closed, lights off. Nobody answered any calls or emails. I was so confused. Perhaps Jason just forgot he said it was fine. I was concerned there was nobody on the grounds and I couldn't get a hold of anyone (I mean what if the building was on fire? Who would know?! What if I had an emergency and had to pick my dog up right away?!) but ultimately I just figured it was a miscommunication or he forgot. Once Jason did arrive, he was rude and aggressive. He said they closed at noon and there are "fees for this" and he tried to tell me I told him I would pick her up BEFORE noon. Which is impossible because I did not get off work until noon. I told him a fee would have been fine had he told me that this morning. At my old daycare they had fees for picking up outside of pickup times and I completely understand that and have paid them, but he never said anything about that. I put as much distance between us as I could, I stayed near the door. I have never been treated like this. I was scared. My phone was in the car and I had no way to protect myself. I went back to my car to grab my phone while he was billing me so I had a way to call if I needed help. He sat at the counter and I told him he needed to get my dog now. It seemed like he was being extremely slow to make me uncomfortable and wait, to show me he had control over me and my dog. Finally, with what usually takes 30 seconds to grab my dog, but took much longer, he comes out and hands me the leash and I asked him to cancel every booking (I was bringing her in daily and had some weekends booked) and he said "sounds good" in an uppity voice. Also, keep in mind, I am new to Hayward, like... only been here two weeks. I had just started to bring my dog here and this was going to be a long term arrangement. I booked out weeks in advance, and was bringing my dog in daily for daycare. I wasn't just a random once-in-a-blue-moon customer. But I only lasted a week before this happened. Aside from this very scary situation, the business is completely disorganized and understaffed. There are hours during the day where the dogs are completely alone, no way to contact the owners, and no way to get access to your dog. They get no exercise and are just in the kennel all day, everyday. It is nice to have your dog somewhere safe, and this place IS NOT IT.

I am a veterinarian in Cumberland just a few miles away from Happy Tails. I have known Bonnie a…read morelong time as she worked with me at the veterinary clinic for several years. She left us to start this boarding facility as it had been her dream to have a pet boarding business. I want those reading this to know that she has loved dogs and cats forever. She taught me how to "baby talk" to dogs and cats at the vet clinic. She searched with me when my beloved Baxter went missing one winter and she cried with me when he was never found. My clients at the vet clinic knew Bonnie and loved Bonnie as much if not more than the veterinarians (me included :) ) My clients at the vet clinic take their dogs to Happy Tails with Bonnie and the owners come back with nothing but positive experiences. They love the one on one attention she gives to the dogs and cats that come to stay with her. Some of my clients tell me how Bonnie has a special room with a couch just for their couch-potato dog. I have tried to use Bonnnie's services in the past but I am a last minute planner and so she usually doesn't have anything available for me-totally my fault as I will contact her the day before I need to bring my dog in for a 3-4 day stay. But this last weekend she had room and boy was my England lucky. One thing to know about me is that even though I could leave my dog at the vet clinic that I have worked at for 10 years and love and trust, I don't because he would be in a kennel all day with minimal interaction. When I have left town with my family in the past I either bring our dog (and cats sometimes) with us or I have friends take him. So for me to take England to a kennel is a big deal. So this was my experience: I contacted Happy Tails about vacancy and talked to Bonnie right away. She emailed me forms which included one information sheet and two very simple/short pages to fill out. Due to timing and logistics, I ended up filling out the paperwork and taking photos of them along with my dogs vaccine records and texted the photos to her and she was happy with that. (I did bring in the hard copies when I picked my dog up). My husband took England in during break at work and he said the check in process was very quick and easy. After the 4 days I picked him up. This was after a busy weekend and the boarding building smelled great and looked clean. No dogs were barking. Yes, that's what I said-NO DOGS WERE BARKING. I don't know if that's normal but still impressive. And yes, I did walk through to see there were at least 10 dogs still boarding at that time. I think they get pretty tired out from playing all day. Bonnie had several stories to tell me about England's stay and his new best friends (Remi and Reba). She does a lot of doggy daycare so she is pretty good at figuring out which dogs will play well with each other. There are two outdoor play areas for the dogs to run around in along with several enrichment toys such as tunnels and slides. The dogs get potty breaks plus a long morning recess and afternoon recess when they play together outside. England is home now sleeping. I am so grateful to have such a wonderful and safe place to take my dog when I go out of town.

Yes I do. Bit of a drive for me but they did a good evaluation and helpful with my dog most…read morecertainly.

Staying at our cabin and had an emergency situation with our dog. Called 4 vets before calling…read moreHayward Animal Hospital. None of them would see us immediately and one recommended a vet 100 miles away. Called Hayward Animal Hospital and they said bring the dog immediately. We took the dog, they did x rays,blood tests and determined the problem. Called us back and gave us options but recommended the least expensive option to try first. When we arrived to pick the dog up Dr. Ostrander talked with us at length with x-rays in hand. Very professional and personable. Would recommend him to anyone for regular veterinary service or emergency service. Great support staff also.

I love this company. Kirstin and her team are absolutely amazing with our pet. They go above and…read morebeyond. I will use them every time we go out of town. Such piece of mind. Thank you so much! RH

From the owner: Twin Ports Pet Sitters offers dog walks, cat bonding, and critter care. We are founded on…read moreproviding the upmost quality of care and respect for your pets and your home. We are professional, experienced, insured and bonded. We lovingly care for your pets. Whether you are on an extended vacation, a weekend away, or having a long workweek, our professional sitters will keep your pets very happy, safe and content at home. We offer the human touch during your absence. Your pet deserves it, and we strive to provide it. It is our mission to fill this void while you are away from your pet. Your pets will receive excellent attention in a place to which they are accustomed. We do this job because of the animals and the people. This is our calling and we love it. Thank you for sharing your four legged family with us. Twin Ports Pet Sitters is also insured and bonded for Housesitting. This is with or without a pet at home.

I brought our 10lb dog to be groomed and they called for me to pick him up and said that he was…read morebiting them and the "cut" him. I had to urgently get him to a vet for sutures. They didn't even offer an apology for what my dog had gone through. My dog has never tried to bite and is very docile. The owner was rude when I asked for them to pay for the vet bill. Stay far away from this place. They do not care about you or your animal

Zero stars!! Silverwood petcare was unprofessional and had horrible customer service. We will never…read morereturn. They made us wait 45 minutes when dropping our dogs off. On the phone, they gave us conflicting information about what documentation was needed for vaccination records (even suggesting we could self administer some vaccines--though we did not do this). Despite the fact that we had submitted our records several days in advance of dropping our dogs off, and despite the fact that our records indicated the dogs were up to date on all vaccines, the lady working the front desk waited until we were there in person dropping our dogs off to tell us that they needed further information. She made it clear that she didn't care at all that this was delaying our travel plans, that she would be losing our future business, or that we would be posting negative reviews online. She was rude and unaccommodating. When she finally agreed to take our dogs, she threatened that if the owner had a problem with our records, we could still be asked to come pick up our dogs early, and if we weren't there (which I told her we would not be, as we were going out of town), there could be a fine. I asked her if they had any written policy showing this, and she was unable to find anything to show me.  I'm sure you are wondering what was wrong with our vaccination records. They showed the date the vaccines were administered and that the bordatella and distemper vaccines would be due one year from that date. The problem was that it didn't specify the exact date new vaccines were due. I guess she was unable to do simple math.

ABSOLUTELY RECOMMEND 125%. We've legitimately have only used her twice, and already seems like one…read moreof the family friends with a future ahead of that. Crazy to think that ending up with 2 rescue style dogs, within months of eachother that were more so in the "timid" category. One we have had one since last November that just went for her first time about a 2 weeks ago, then came home, saved another and decided he was breaking out of his shell and after just the first experience, we figured "let's see what Jess can do!!" Sure enough, the dogs once again loved every bit of it, the contact each time was on point, her attitude and hospitality while also giving you a hint of how she runs her business. Thats how it's done!! But also, the flexibility was perfect, easy to get ahold of and definitely knows what she's doing. Even on our trip we got to share with everyone all the pictures AND videos she was gladly enough to offer!! Our little girls kept saying right off the bat how much they missed there puppy the first time, but shortly after the pics and videos started coming in and had the whole rental car holding back tears of joy and definitely some laughter. Blows your mind sometimes that just from just a random call from word of mouth, BAM! Just like that, it might not be often, but the "shy, timid" doggos that once were, now have a second home whenever they visit just like that. And she sure is a whisperer, because that shell they were trying to break of is gone!! We're not quick to judge good or bad, but remember it's all in the real time confrontation. She nailed it! We caught on to the "Auntie Jess" as well and if I even mention it while referencing, doggos ears perk right up! Well from one big family again to yours.... THANKS AUNTIE JESS!! PS. Did I mention we highly recommend?!?!

We, more importantly our dog, love Northland Boarding. The staff is friendly and attentive. They…read moreare animal lovers who do what is best for your pet. Our husky has his pack there and is always excited to see them! We always know he is safe and loved when he is there. I never worry about him when he is there. He is tired from playing. I do not know what we would do without them. I have used another kennel and it does not compare. I will use them as long as I have a dog. I appreciate every moment Azura is with them. Love them!

I brought my Australian Cattle Dog Bebe to Northland Boarding Kennel and I couldn't be happier!…read more They run an excellent kennel where your pet will get tons of attention while there and the staff is great to work with and they are all animal lovers! My Bebe came home all pooped out from all the play time and attention and that makes me very happy! I highly recommend this boarding kennel to all animal lovers who want the best for their pets! Northland Boarding was so good about giving me updates on my Bebe when i would call to check on her & they even sent me some pics of her and I could see for myself how happy Bebe was and that also makes me very happy! Bebe will be going there again in March and we plan on using this kennel alot in the near future! 1

They take amazing care of my dogs, been going there for years. Lots of love and great room for dogs…read moreto interact and play.

Just boarded my 2 year old Havanese for 9 days. This was his first experience away from us and…read morehome. He did extremely well thanks to the caring knowledgeable staff. I've had dogs my entire life going back 30 years. This guy I was most nervous about for some reason. He came home VERY happy, I could definitely tell he was well taken care of. Highly recommend Happy Hound Hotel and will definitely return with a lot less worry. Thanks guys!! You're all amazing as are your updates on Facebook. Fondly, Cooper's Mom

These guys were lifesavers! We were on vacation, on our way to bayfield to hop on a cruise of the…read moreapostle islands. I learned on the way there that only service dogs were welcome. They were able to get our pup in for a daycare stay. Really made things easy for me too!

Great place to board or groom your pet. Staff is friendly and helpful and facility is clean and…read morewell maintained. My dog seems to enjoy it when I drop off or pick him up.