They are now owned by Cocalico from when I was told. My AC of five years which came with the newly build house stopped working during the heat wave at night. The AC unit was not kicking on however the fan was blowing air through the vents. By morning it was already 82° inside the house so I called County line, mechanical, now. Cocalico, and was told they could come out next week. When I explained my situation, however the receptionist checked around and found that there was a mechanic in my area. She discussed it with him and he agreed to come out to help. He texted A to our timeframe that he expected to be here, and he actually came on the earlier side of that tanning frame. He fixed the problem within less than a half an hour. Receptionist was kind and friendly and very helpful as well as was the technician. They were very helpful in explaining details, what the situation was, maintenance going forward that I could do on my own, as well as general polite conversation. My situation for repairs went very well. I was very surprised and grateful. I expected it to be a rough day with no AC, and possibly none for days. However, the situation for once turned out very well. read more

Installed new central air / heat pump for our Dillsburg home during summer 2023. Provided timely estimates and installed on agreed upon date. Courteous technicians who explained process and use of new equipment. Excellent service and follow through from owner and office staff. Has consistently provided service within 24 hours during the 10+ years that I have been a customer. Strongly recommend. read more

We purchased our home in August 2020 which was one year old and barely lived in. The original owner had health issues and as a result was not in the home much at all. When we moved in we noticed the air flow in the front bedroom was substantially greater than the Master Bedroom. It was like a freezer in the few weeks we used the A/C, and like an oven throughout the winter. When we called County Line, initially they were going to assess a trip charge and hourly fees to balance the air flow. We then spoke with Ellen Dupuy, and after explaining the situation she agreed they would honor the original owner's one year installation warranty. We offered to pay the trip charge because due to the costs of vehicles and mileage we felt that was fair, but Ellen insisted on covering the visit without a fee. I sent photos of what I thought the issue was, a significant kink in the return airflow in the MBR flex tube. When the technicians came they agreed that was an issue, repaired it, and also made some adjustments in the dampers to control the air flow. We immediately felt a major difference in the front bedroom, and are relatively certain as we move into A/C season the MBR will be much cooler. Thank you Ellen and your team of highly competent professionals! read more

I've been a customer for perhaps 7 years or more. On the recommendation of a neighbor, I hired them to put in new furnace (boiler). The price was right, but within a year parts were breaking down; thankfully they were under warranty. I also signed up for a service contract which has been useful on a few emergency occasions. The contract allows for a yearly boiler inspection and maintenance. However, instead of checking on it before the winter season (which perhaps would have prevented the following problem), they do it during the winter time: makes no sense. Recently, during a no hot water/heat emergency call, they came out for a repair. So, I get the invoice, almost $500. However, all there was was one line of information; in other words it was not an itemized invoice. I called them on it. Wherein they said, "Oh that's all we do: one line invoices." That's just bullshit. Are they just incompetent or lazy? What about the labor cost, the parts costs, what about the discounts that come with my service contract, Did I get my discounts. I brought up their motto: Someone to Trust, Some to Call. They got the second half right. They said they would send me an itemized invoice which, in turn, I will pay promptly. The thing is this: with one general line with no specifics, I have no idea if they were cheating me or overcharging me. Maybe they just assume their customers are idiots and will never question their charges. Also, two years ago, the guy who came took a break and had a smoke at the top of my cellar stairs. I could smell his raunchy cigarette all the way to my office on the second floor. I should have found out where he lives and taken a shit in his living room. Did I mention how they forgot to put in a part when they replaced a toilet for me? The plumber who came to put in the missing part and finished the job admitted, "This should have been in the estimate and done at the time of installation." But it was not. And they still charged me for it ... with a one line invoice. My advice: caveat emptor, buyer beware. read more

So my AC that they originally installed stopped working yet again. I have had to have it serviced by another company a few years ago because they were too inept to do it. Recently the AC stopped again so I called them to service the unit. The technician came to my house and dismanteled the unit to thaw out the ice block with the intent to return the next day. I called and scheduled the next day and had a different tech return to inform me of the issues. Ellen from the office called me to inform me that she 'pulled' the tech out without doing any work. She did not want to do business with me as she thought the 'liablility wasn't worth it'. She actually told me she didn't want me as a customer. I returned home to find the furnace and AC completely torn apart and they didn't even return it to the condition that they found it. I had to completely put the unit back together again by myself. NEVER again. If there was some way I could send them an invoice, I would. Horrible customer service by Ellen and she is so dissrespectful. Not only did she not repair my unit, she told the tech to not reassemble what they tore apart the day before. read more

County Line Mechanical has installed 2 mini-split systems AND a 2-ton full air conditioning system in my home in Hershey, Pa. They did excellent installations and workmanship on the Lennox systems they installed. Highly recommend this company. read more

Purchased an HVAC system from them. Quit working in less than a year and they will not do anything for it. Called to talk to them about it and the owner hung up the phone on me for no apparent reason. Not sure why I chose them... read more