I was worried because I was inaccessible to the flatbed and was worried about extra charges or that…read morewe couldn't get my froxen car moving. The driver was extremely helpful and explained everything well and helped me push my car to the road all for a very reasonable price that I can get refunded by AAA. I would recommend and use Charlie's again anytime.

I needed a tow yesterday when my vehicle broke down. The company my insurance company used would…read morehave required me to wait 2 to 3 hours with outside temps in low teens. I instead contacted Charlie's Towing in Vernon and they were able to pick up my car within 20 minutes! The tow operator Bree, was extremely professional, friendly, and helpful. I highly recommend this business!!! -Gordie R. Manchester

1 star is to good for these clowns. I had a flat tire and called AAA. They send out Mill St Auto…read more He pulls out my spare and finds its flat. He wants to put it on anyway. I asked if that was a good idea. He tells me, sure it is he'll follow me to the closest gas station so I can put air in it. I told him that didn't sound right hut he assures me over and over that he does this all the time. Now I have a flat tire and my spare tire is shot as is the rim. My car didn't drive right after I had the tire replaced. They paid to have that fixed. They took over a week and a half to replace my spare and when I went to get it because I didn't want them touching my cat in any way they threaten to call the cops and don't want to give me the tire. They lie to your face and over the phone and they try to intimate you when you don't agree with them. Terrible people. AVOID THIS BUSINESS AT ALL COSTS.

Terrible towing customer service for new drivers…read more I don't know if it was because the guy was new or if they try to scam people on purpose but either way, I wouldn't recommend this company for towing. The guy came within an 1hr, as expected but he did not explain anything. He only asked me for my name and keys so I thought that was all I needed since I told AAA where I needed it towed and they have my card info. I gave him my keys and we were on out way (me using my fathers borrowed car). I received a call from him 5min later telling me he just towed my car out of the highway and needed me to come back to fill out some forms. He told me I had AAA basic and so needed to pay the extra 10miles. I have AAA Plus/RV which covers 100miles but I didn't have my card with me so I couldn't prove it and had to go to work in 30min. He spent 10min giving my card info to a guy at their office and still did not bother to check my AAA plan so they did charge me $35. If they make a "mistake" like this to you, report it to your insurance company or AAA to get your reimbursement.

Do yourself a favor, go to Larry's for all your car needs. We've been doing business with Larry for…read moreseveral years. He does such a great job and you will never have to worry about getting ripped off. We are so happy, with all the work he has done on our cars, we bought one of his used cars.

Ryan was patient with me during my low time at my job and is a great guy to talk to, he will help…read moreout in any way , Matt is a a plus mechanic , takes his time to diagnose each and every problem with the vehicle, Larry himself is a good man , they really did a APlus job and really worked with me ... if I could give 10 stars I would... excellent mechanics and people at Larry's garage, highly recommend

Robert was absolutely wonderful Mind you this was using…read moretripple A but he stayed and assisted while I pulled my car apart to get the the wire that snapped to get my keys out of the trunk !! Because they are not insured to take anything apart I was determined to not be stuck w my keys locked into my trunk as the back seats clearly do not pull down Regardless he is a wonderful human being for telling me what to do while he waited to make sure it worked ! Thank you again :)

If you are attending the Brimfield flea market DO NOT park behind the Country Bank and next to…read moreCumberland farms. I was towed from there when there was NO SIGN in several of the spaces. A sign was hammered in right in front of my face AFTER I retrieved my vehicle and paid $250. An absolute scam!!!! You should be ashamed.

very nice and helpful driver. I highly recommend this company. the driver helped me get on the road…read morequickly

So I called AAA at 6am they said it be like 1hr wait. At 7 Norman called me said he be there in…read more5min was at me in 4min and was amazing. Great kind and friendly gentleman. I was in mayor distress, crying since the car again has another issue but Norman put me at ease and reassured me all be ok he talked me thru everything and gave me few tips and by the time he brough me and my car home I forgot what was I even crying about lol. Very genuine gentle soul. What a pleasure it can be to interact with good people when you're in the middle of crisis. Anytime a car leaves you on the side of the road is stressful for anyone. Thanks Norman and Axle & Spindle for having excellent folks on your team.

So yesterday I'm sitting in my disabled vehicle awaiting a tow from @AAA (worst company EVER btw…read morefor roadside assistance) from 5:30pm until about 8pm, when after checking my status I was told my second call in (They sent the wrong tow truck the first time, again) was still unassigned, and there is no updates, oh and btw I potentially could be waiting until the next morning so I decided to check around for a local provider as I was paying for the tow anyways. I contacted A&M Towing in East Hartford CT. I spoke with Luis an extremely amicable and professional gentleman who quoted me a hookup and mileage rate way cheaper than @AAA and listened to me while I vented regarding my situation, within moments he had me laughing, sent the link for payment, and told me to call my Lyft and go home he'd take care of everything. Within 30 minutes another wonderful gentleman arrived at my home with my truck. As he suggested I paid for the tow while being driven home. I was so impressed with his empathy and professionalism a stellar company and gentlemen who literally helped a tired lady get home after a long days work and ordeal with @AAA (review coming soon) I totally recommend this company for your towing needs. The level of customer service, professionalism and empathy just doesn't exist anymore. Do yourself a favor and give Luis a call at A&M Towing. Thank you Luis, you made my night.

yup, a 4 star review for a truck leasing company…read more i moved, again, for the last time while i am vertical! and again, like a trooper, i did it myself, well, minus a truck, which they provided. its a budget leasing space. i think they do other towing and repo and god knows what, i only needed a truck. look around yelpers, i think their prices were the best, plus, you can get promocodes online to save even more. i had to change my reservations oooo about 6 times, thanks unreliable buyer, anyway, they were able to move it around, take this out, move that, etc. of course, when i show up and had reserved a 16 footer with a ramp, they tried to give me a liftgate, i went in panic mode, they fixed it up and i left with my ramped truck. (fyi, right there i could have gone crisis or retold the seinfield anecdote about making the reservation, but not keeping it, check it out, true) so long short, good service, very affordable, well when i double check the credit card statement we will find out, and i would recommend them, not for myself, to hell with that, ill be dead before i move again.