went in cause I thought my passenger rear tire was leaking air- they told me my tires were bald and…read moreneeded all four new tires in my 2020 Honda CRV. My car was bought back in October- nothing has been wrong with it since. When I left it wreaked of oil/gas - only to find out it's LEAKING OIL When I called to complain KNOWING they were the source they tried telling me certain makes and models of Honda have a fuel pump recall and that could be it; in no way tried to take any accountability or offer help. My friend called- both managers hung up on him. Honda confirmed there are no recalls on my specific car. these people are responsible for my car leaking oil and I have opened a claim for a refund. Will NEVER go here again.

Communication sucks. Called in to service vehicle was told to dropped it off once I get there…read morei was informed they don't have my oil ​​

Expensive, never was at this store and , my fault, I did not ask the price. Oil change $160...read more

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Westfield.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Fast and reasonable oil change! Past good experiences with stickers. Also noticed a veterans and…read moreactive military discount !

Excellent service, love that they have so many options for services. Prices are fair in terms of…read morecurrent value of parts and labor. Only knock is that if you need a repair it's going to be awhile.

I went in for an oil change - the car is only 10 months old, and they did it! Quick, efficient and…read moredidn't try to hustle me ! I used a coupon I found on line, the manager and staff were professional and friendly.

i came in for an oil change and the service was quick, but they took everything out of my glovebox…read moreand left it on the ground to show me my cabin filter without placing anything back. The manager that was on tried to upsell me on every part of the service which i understand they're trying to make money but they were lying about the brand new wiper blades looked like they needed to be changed, saying the oil my car needed was the most expensive one when its a 16 year old toyota corolla which would never need full synthetic, and rolled his eyes when i used a discount. More than likely not coming back

I desperately needed an oil change. There are plenty of coupons for 10% off. I have an older car,…read moreso I went with the full-synthetic. Service was fast and efficient. The fact that I was able to stay in my car, get it done after work. (They are open until 7p) was a phenomenal value.

so confused why the rating is so low - they're fantastic very quick and they work together and…read morecommunicate really well. I will definitely be back!

The last time I was here Valvoline sold me a new drain plug because mine was stripped. Today they…read morecould not check the air filter because that screw is also stripped. My vehicle only has 17k miles and this valvoline is the only place it's ever had maintenance. Gee I wonder how those bolts and screws got stripped...

The people are pleasant and seem to do their job well but the whole time I waited in my car the…read moreattendant gave me a hard sell on the air and cabin filter, tranny and differential fluid changes, 3 different products for injector cleaning & windshield wipers on my 2 year old car and unfortunately the fellow is a heavy smoker, I am not a fan of smokers breath. I will be going back to Southwick where you get out of the car and nobody tries to sell you anything!

I went to CDP Automotive with a problem with my brakes. Noel diagnosed the root cause, explained…read morewhat the problem was and repaired it. He's someone I trust and he'll be getting my business in the future.

Had to make an emergency stop at CDP Automotive with a flat tire. Although Noel doesn't normally…read moredeal with tire repair he brought my car in, did a temporary plug so I could safely make it to a tire place to have it fixed permanently. He explained everything that he was going to do and was so thorough. When he was finished he disinfected any thing he had touched on my car, inside and out. I was very impressed with this young man. I appreciate his willingness to help me even though I didn't have an appointment. I will be making future appointments for my car for sure! Thank you Noel!

I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

For the first time in years, Sullivan Tire in Sturbridge is the first place I found I could trust…read morecompletely. The front office team and manager are the best. And I say that as an old retired mechanic and service manager.

Amazing that there's still an honest, home town service station. The owner is a genuinely awesome…read moreguy. This is the place to go for confidence that you're getting the best quality work at a very fair price. (Bc even pump your gas)

They are fast, friendly, and dependable. I always trust this great place for my inspections.read more