Friendly staff and excellent services. I've been a customer since 2020 and I'm always satisfied…read morewith my experience. The environment is very soothing; they offer refreshments like tea and sweets, the bathrooms are always pristine, and the massage rooms are set up nicely.

My friend and I were so excited to try this place because of the high reviews and limited places…read moreto select from in the area. We did the sauna and facials. Well needless to say, we will be on the hunt for a better spot- FOR SURE. Here's what our feedback was to the establishment since they asked, and I decided to share here in case it's helpful to anyone thinking about going here: "The overall experience was disappointing and did not meet the standards expected of a professional wellness or spa environment. The walk between buildings felt awkward and disjointed, and the areas where services were provided were visibly unclean. This immediately detracted from the sense of calm and comfort that clients typically seek when booking spa services. The sauna instructions were overly complicated and nonintuitive. Rather than supporting a seamless, stress-free experience, the setup required unnecessary effort and attention at a time when guests should be able to arrive, decompress, and enjoy the service. One of the facials was particularly concerning. The provider fell out of her chair during the session, left the room for approximately 15 minutes within the allotted service time, and complained openly about missing supplies that had not been ordered. Her presentation and behavior appeared impaired or otherwise not fully attentive, which was alarming in a setting where professionalism, focus, and client safety are expected. There were also sanitation concerns. Gloves were not worn during the sessions- in particular extractions & close facial work, which raised hygiene and safety questions. Given the nature of skincare treatments and direct contact with facial areas, adherence to clear sanitation protocols is critical. Both facials were performed below expected standards. Product application felt careless rather than intentional for both clients. Creams were applied in a manner that resulted in product entering the nostril area for both clients. In one instance, the technician had to awkwardly clean the inside of a nostril during the service, which was unexpected and uncomfortable (and something never experienced prior). In the other facial, cream entered the nostril and remained there throughout the session, creating concern about inhalation; the client ultimately had to clean it out herself after the session. This experience was distracting and far from relaxing. Additionally, massage and sculpting techniques reflected a noticeable lack of refinement and training, particularly for clients accustomed to higher-quality services. Overall, the experience lacked attentiveness, professionalism, cleanliness, and the level of care expected in a premium setting."

I came to Balian Springs for celebrate my birthday with some self-care care and relaxation. To…read moremaximize my time, I arrived right after they opened at 9. It was nice to seem to have the place to myself for a while before more people came in. This was also during the middle of the week, but by the time I left the spa was pretty packed. It's also cheaper during the week, and if you buy a student ticket. The facility is stunning, making you feel like you're in the tropics. The heated pools on the first level were the perfect start to the day. My muscles almost immediately felt looser and relaxed. The massagers were a nice touch as well, just the press of a button gets jets of water shooting at your back. They have smaller pools in the larger one with hotter temperatures, and there are 4 on the side along the wall as well with varying temperatures. I enjoyed all the saunas with their various health benefits. The bar offered different frozen CBD drinks and mocktails. Kelvin was the man! He made you feel right at home, and I like how you can sample the frozen drinks. I got the Mango Guava CBD water, which has the same amount of CBD as the frozen drinks for half the price. It was refreshing, delicious, all with zero sugar. For lunch, I ventured to the 2nd floor and ordered lemon pepper wings with a side of truffle fries. Of course there was an upcharge to get the truffle ones. It was nice and hot, and very filling. I enjoyed the aroma room, immersion room, and peeks my head in the multimedia room. There were also numerous areas to lounge and relax as well. The third floor was the rooftop bar and outdoor heated pools. If you're looking for a luxurious spa day, Balian Springs is the place to go.

Beautiful facility and relaxing amenities, but the facial experience did not match the luxury…read morepricing. I booked specifically requesting exfoliation and extractions, only to be told at the appointment that they do not offer extractions at all, something never communicated beforehand. There were multiple opportunities for this to be communicated. The facial itself felt undertrained and underwhelming, with little visible result from the gua sha treatment. Product also got into my eye during the service, and caused significant burning that continued afterwards. I had to stop the facial to notify the esthetician. I sent professional feedback privately before posting publicly and was told management would follow up. A week later, I still haven't heard back. Great atmosphere, but the service quality and communication did not reflect a luxury spa experience.

My go to for years (circa 2016) for my massages. Clean, professional, serene environment. The…read moreowner, Noel, is one of the sweetest people you will ever meet. I love that she has her clients "test" all new masseuse to ensure they are a perfect match for her clientele. Each massage room is like your very own retreat. I get the best sleep after having a massage here. She now offers yoga, facials and sauna sessions.

I had one of their signature facials here with Kita and it was really nice. They do a great job of…read moreexplaining things here, making you comfortable, and trying to personalize your experience. The environment was soothing and relaxing and I found the prices were pretty comparable to other local spas. I felt like they had a lot of options also and I'd like to go back and try one of their many massages.

I'm sad to say that Aura is no longer my go to salon. I was loyal customer but the last two times I…read morewent I didn't have the best experience. The nail polish was sloppy and the service was not memorable. It has been a while since I've been here so do what you want with that information but there are far better salons in the area.

I don't usually leave reviews, but I felt compelled to share my experience. I've attached pictures…read morethat speak for themselves about the poor quality of their dip powder nails. It wasn't just a bad job--within a week, I developed a painful infection on my pointer finger. In hindsight, I should have taken the empty salon on a Saturday afternoon as a red flag. A week later, I had to go to another salon to have them fixed. The technicians there were shocked and asked where I had gotten them done, even suggesting that I shouldn't have paid for such poor work. The dip powder was applied way too thick, and my nails had been filed down so much that they were too thin. They recommended giving my nails time to regrow before getting another manicure. My nails are so thin that UV light would burn my fingers

I went here to get my first korean body scrub for a relaxing birthday. Services were relatively…read moreaffordable, so I went for the cheapest package. There were soo many services included in each package. All of the ladies were very welcoming and remained kind through my whole experience. Definitely would love to come back!

Good for the price! But the spa itself it's kind of outdated and not maintained well. The jacuzzi…read morewas not working and the sauna had wood pcs peeling off. I would go back, but just for the service there are not much amenities to enjoy.

As a connoisseur of Kspas, I can tell you this place is 5…read morestars.. Its very chill and low key than Spa World. Very clean... same concept though. You get a shoe locker, and a regular locker. The bade pools are small. One warm and one cold tub... and yes its very cold.. A dry sauna and a steam sauna... I love that the shower areas are enclosed and more private. I was very comfortable to be in the buff than spa world and king. There are two rooms one is yellow ocher room and the other room is salt room. Both provide equal health benefits. As of today the ice room is still closed. The food is delicious. I got a large blueberry smoothie for $6!! I definitely recommend. For $30 its a deal. Schedule your scrubs early the book fast!

Day 2 of celebrating my birthday, I decided to treat myself to a much-needed self-care spa day…read morehere! There's a $30 entry fee, which gives you access to lockers, a uniform, two small hand towels, three saunas, and a relaxing lounge area. (The steam room was unfortunately down when I visited.) They also have a café and offer additional services like different types of massages for an extra fee. The bathhouses are located inside each gender-specific locker room, and you must be unclothed to use them. One of the massages (only $100) actually takes place in the bathhouse, but I wasn't able to book it because they were fully booked until 7:00 p.m. The saunas were nice, but my top three highlights were: The food! I ordered kimbap and kimchi pancakes, and both were excellent. The kimbap came with a side of miso soup that was sooo delicious! The relaxation area. Staff walk around offering hot blankets to wrap up in. I was so relaxed that I almost missed my foot massage! The foot massage. It was everything and more, and the massage therapist was hilarious! A couple of things I didn't love: they initially assigned me a very high locker (thankfully my tall cousin switched with me ), and we weren't given an overview of the layout when we arrived. Even though the place is small, a quick explanation would've been helpful. Also, I was disappointed the steam room wasn't working. Overall, this is a great spot with amazing food and relaxing vibes. I definitely recommend it!

On my final place I visited for where I would go to next, I found this location in the North North…read moreSpringfield Professional Center II. It looked pretty empty on this Sunday night on June 26th. From the outside you might not know how elegant the place is. Stepping through the security doors of this establishment, Stone Barrington would be impressed. I saw two women wearing Cheongsam Dresses. It is the second time today I have seen this style of dress. Maybe I need to get out more. Still, I like the look. The manager was kind enough to give me a business card before escorting me out the door when she realized I wasn't getting a massage today. A bit rude, but maybe they were getting ready to go home. I will give them the benefit of the doubt on this. 30 Minutes $60 60 minutes $80 120 Minutes $160 I did not get the chance to ask about Table Shower or Body Scrub. Four hands massage sounds like a plan, but I will have to find this out later on. I will be back to write an update on my first massage here. Oh, on their business card. They PREFER you to make an appointment. Walkins give you a 30 percent chance of getting in. I would have give a higher rating on first impressions on this place, but being escorted out the door left a sour taste in my mouth. Like I said, they may have been getting ready to go home. I will try this place again.

Great customer service experience at the lcation. Overall great massage. I forgot to ask her name,…read morebut she was very thorough as my muscles were very tense going in. I would definitely be a repeat customer.

Somehow I didn't hear about a head spa until 2026. Not sure what I was doing with my life. But, now…read moreI know and I'm a fan! We booked a couples basic package. It was 70 minutes total. The towels and other linens were good quality and the all the facilities we experienced were clean. The bed - with the foot wash basin and the hair washing basin - is super neat! I kept thinking, "Why wasn't this designed ages ago? So clever!" We really enjoyed the foot soak-hair wash. Very relaxing. We'll be repeat customers Oh, looking at my scalp with a scope was a little icky, haha.

Giving this place 4 stars because it was my first time getting a scalp massage and I have nothing…read moreelse to compare it to at this time. Pros: Loved the ambience, the place was clean, staff were friendly. My husband and I needed a little self-care day. We signed up for the couples scalp massage which came with mini foot/neck/shoulder massage. We booked online and the process was easy and seamless. Checking in was a breeze and the price was great for everything we received! The scalp massage itself, was not as relaxing as we'd hope but we enjoyed the foot and shoulder massage. 10/10 would do this again! Con: Parking and the scalp massage analysis. The staff gently tossed our hair around to show the before wash and after wash. Wish they spent a little more time talking about tips and tricks on hair care or why certain things looked the way they did. Our results seem to be overall positive but it was still very strange to look at/understand.

My friends gave me a facial groupon Gift to Spa180 as a birthday present and I was excited to use…read moreit as an opportunity to pamper myself. I was able to make an appointment through email and they told me to come in on Sunday at 2 PM. I was ready to head out when I saw I had a few missed calls and voicemails asking if I could come in at 1 PM. However, by the time I checked it was already 20 mins past that. So I called them back and they told me that they had some sort of emergency and if I could come in at 4 PM instead. Thankfully, I was able to move some things around go in at that time. Once I arrived, I was asked to fill out a form that they would send me via email. I sat there for a few minutes until she did so. But moments later, the aesthetician came out and said that she is ready for me. I told her that I am still waiting for them to send me a form that I was asked to fill out. There seemed to be some misunderstanding or lack of communication between the front desk, person, and the aesthetician. I wish they had sent these forms before my appointment so I didn't have to waste time doing it there and cut into the time I was supposed to be starting the facial. I felt very rushed towards the beginning of my service. While I was filling out the form, the aesthetician (Darat) offered me some tea, which was a lovely touch. Then I headed in for my spa service. The actual facial itself was wonderful. One of the best ones I've gotten in a while. I told her that I recently got a nose piercing and to be careful around it as it is still healing. She was extremely careful and I felt no pain or sensitivity. She even threw in some head, arm and foot massages which I absolutely needed! It felt like a true spa experience. That is the reason I am giving it 4 stars, but docking one star because I wish the actual spa was a bit more organized in their scheduling and overall logistics. I think they have the potential, and I think I will be returning for another facial with Darat!

First time had to cancel as my husband and I had Covid. They tried to argue and I explained I would…read morebe happy to come in if they don't mind us infecting everyone. When they heard him hacking they credited our account. Second time, I actually went. Massage room was dirty. Floors looked as if they hadn't seen a broom in a week. Massage itself was borderline painful. I asked for medium and was sore for days. Because I still have over $200 to spend I made a third appointment. Woke up not feeling well (the universe is telling me something) and immediately called to cancel. An hour after my scheduled time someone calls and says they never got the message and need to charge me. Again, I say I'm happy to come In and infect people. Response: Let me look into this. Three stars because I bought a lovely smelling oil and receptionist was very personable. Don't bother going. I may let them keep my $200 which is saying a lot.

I went for my third time today for eyebrow wax and tint. I was pleasantly surprised she remembered…read morewhat we did the last time and had a recommendation for a positive change. I'm extremely happy with the results. She is extremely professional and friendly, which is the perfect combination. I look forward to returning for additional services. She also offered me a military discount, which I didn't expect. Very positive experience!

I read tha fantastic reviews the Burke Facebook group and knew Poonam was the one who could fix my…read moreeyebrows. She skillfully waxed, shaped and tinted my brows and I couldn't be happier. Her spa is not a secret and it was worth the wait getting an appointment. I feel like I also made a new friend today, Poonam is that comfortable with her clients! I'll definitely be back for a facial, highly recommend Cloud 9 Spa.