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    Courtesy Finance

    1.0 (1 review)
    Closed 9:30 am - 6:00 pm

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    3 months ago

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    Troncalli Chrysler Dodge Jeep Ram

    Troncalli Chrysler Dodge Jeep Ram

    2.4
    (140 reviews)

    Would give this place zero stars if I could. Do not take your vehicle here. I took my 2024 Jeep…read moreCherokee in back on 12/4/25 for a battery swap after having battery failure while driving. I was also told I had a software recall so they offered to do that as well. 5 minutes later I had a manager come out to tell me a technician fried the software. This software part was on back order and I was put in a rental for 6 months. I tried to ask for updates and my calls were ignored specifically by Christian and Zach. I even showed up unannounced in hopes of getting an answer and I was told "Christian was unavailable" . I just got my jeep back yesterday and was also told it was going to be detailed for the inconvenience...it was covered in pollen, clearly hadn't been washed since I dropped it off, and definitely not "detailed". The entire service department acted like it was such an inconvenience for me to pick up my vehicle. There's also a scape near my back left tire that I know for a fact was not there before and I am unable to get it off. This dealership is awful, especially the service department. Only positive experience was the rental department. I will make sure to let people know not to bring any vehicles here or buy from here.

    I hit a deer and needed a new Subaru grill and the little bumper above the grill. Greg gave me an…read moreestimate of $754.72 and said if the parts came in with the emblem, painted, etc. (ie, ready to install) it would be $515.94. It took several days for anyone to see if the parts were in stock or needed to be ordered. I heard back from them that it was ready to install (don't know if it was in stock the whole time or not}. I am located 2 hours away. I made the appointment and went down today. They were trying to charge more than the estimate and I asked Linda why. She went in the back and then a woman came out ready for a fight. She immediately jumped down my throat. Not sure if I am spelling her name correctly but it was Rahel something. I think she was the manager of the collision department. She said that the price is the price and it didn't matter what Greg quoted. We were arguing in loud voices. I asked several times if Greg was there but she would not call him out. My sister was there and could not believe what a witch Rahel was. It was truly amazing how bad she verbally attacked me. She yelled that her estimate was correct and it was what it was. My blood pressure was sky high. It wasn't the dollar amount of the increase but the fact that she refused to honor the estimate. While we were fighting loudly in the entry, Linda went back and got Greg. Greg came out and explained to Rahel why the price was what it was and she stormed off. Rahel has no business interfacing with customers. Absolutely horrific. Linda took over who was trying to be accommodating. When I came back to pick up the car I inspected the grill. The painted part of the little bumper was not even the right color of the car. It is not even in the same color palette. I was so frustrated with how I was treated by Rahel and to avoid another episode, I didn't even mention it.

    Courtesy Finance - installmentloans - Updated July 2026

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