Had a routine oil change and service done. There was a disrepancy in the bill and when I brought it to Tommy's attention, he quickly checked on it, found out the discrepancy and took care of it for me. I really appreciate Tommy's great service today and for taking care of me so promptly and addressing my concerns. Thank you Tommy! read more

Would give this place zero stars if I could. Do not take your vehicle here. I took my 2024 Jeep Cherokee in back on 12/4/25 for a battery swap after having battery failure while driving. I was also told I had a software recall so they offered to do that as well. 5 minutes later I had a manager come out to tell me a technician fried the software. This software part was on back order and I was put in a rental for 6 months. I tried to ask for updates and my calls were ignored specifically by Christian and Zach. I even showed up unannounced in hopes of getting an answer and I was told "Christian was unavailable" . I just got my jeep back yesterday and was also told it was going to be detailed for the inconvenience...it was covered in pollen, clearly hadn't been washed since I dropped it off, and definitely not "detailed". The entire service department acted like it was such an inconvenience for me to pick up my vehicle. There's also a scape near my back left tire that I know for a fact was not there before and I am unable to get it off. This dealership is awful, especially the service department. Only positive experience was the rental department. I will make sure to let people know not to bring any vehicles here or buy from here. read more

Troncalli Chrysler Dodge Jeep Ram - Scrape - Car Dealers Near Me - Cumming, Georgia

I hit a deer and needed a new Subaru grill and the little bumper above the grill. Greg gave me an estimate of $754.72 and said if the parts came in with the emblem, painted, etc. (ie, ready to install) it would be $515.94. It took several days for anyone to see if the parts were in stock or needed to be ordered. I heard back from them that it was ready to install (don't know if it was in stock the whole time or not}. I am located 2 hours away. I made the appointment and went down today. They were trying to charge more than the estimate and I asked Linda why. She went in the back and then a woman came out ready for a fight. She immediately jumped down my throat. Not sure if I am spelling her name correctly but it was Rahel something. I think she was the manager of the collision department. She said that the price is the price and it didn't matter what Greg quoted. We were arguing in loud voices. I asked several times if Greg was there but she would not call him out. My sister was there and could not believe what a witch Rahel was. It was truly amazing how bad she verbally attacked me. She yelled that her estimate was correct and it was what it was. My blood pressure was sky high. It wasn't the dollar amount of the increase but the fact that she refused to honor the estimate. While we were fighting loudly in the entry, Linda went back and got Greg. Greg came out and explained to Rahel why the price was what it was and she stormed off. Rahel has no business interfacing with customers. Absolutely horrific. Linda took over who was trying to be accommodating. When I came back to pick up the car I inspected the grill. The painted part of the little bumper was not even the right color of the car. It is not even in the same color palette. I was so frustrated with how I was treated by Rahel and to avoid another episode, I didn't even mention it. read more

Troncalli Chrysler Dodge Jeep Ram - Bumper above grill does not match the color of the car - Car Dealers Near Me - Cumming, Georgia

I just had the best car purchase experience I have ever had !!!!! Kurt was amazing. He found the exact model / features I wanted. The price was fair too !!! The finance guy beat my wife's credit union. My whole purchase experience was wonderful !!! read more

The mark of a great business is made by leadership working in tandem with its team towards providing the best products and the highest customer service. Such was my experience working with General Manager Clifford Rudd and Troncalli CDJR staff of Keith McCaleb, D.J.Welks, and Madison Worley. They were professional, and it was a seamless process. Troncalli's team heard and matched my needs and financial budget. Also, as a 9/11 survivor recently diagnosed with cancer from the toxic dust cloud at Ground Zero, they were sensitive and kind. Need a car or truck, new or used? Call Troncalli, you'll be in the company of family and friends, with the utmost care. Thank you, Troncalli! In gratitude. Kayla Bergeron read more

Troncalli Chrysler Dodge Jeep Ram - Troncalli has my new car ready for pick up in Cumming, Georgia. - Car Dealers Near Me - Cumming, Georgia

We bought a 2024 Jeep Grand Cherokee L with the 3rd row. The vehicle is great, but so was the buying experience. We used their online trade in valuation tool and ended up trading in 2 of our cars for the new one. James was a great salesman who got the deal done for us easily. This is our 4th Jeep purchase from Troncalli and have been very pleased. read more

Troncalli Chrysler Dodge Jeep Ram - Jeep grand Cherokee L - Car Dealers Near Me - Cumming, Georgia

Sad waste of time dealing with this dealership on ANY Warranty claim. Is there something LESS than 1 star? read more

purchased a new 3500 nothing but problems check engine light at 47 miles on the way from buying it thermostat problem after I get it back low coolant light high and low oil pressure keeps fluctuating kept for a week can not figured It out I pick up doing the same thing Not sure what to do now besides get a lawyer I dont even want the car anymore almost 80k new salesman doesn't really seem to care he's made his money haha read more

Working with Spence Westbrooks at Troncalli was a great experience. He was very polite and very professional. If you need to take your vehicle to Troncalli ask for Spence and you won't be disappointed. read more

All I can say is what a great dealership! Easiest car buying experience ever. I helped my in-laws buy a new 2019 Grand Caravan and saved almost $10k off the sticker. I submitted an Internet inquiry which got me connected with James Segnitz in Internet Sales and he quoted me the price which was the same as the online price. When we came into the dealership a week or so later, James had the day off so he connected me with his colleague Tyler Gordon. Tyler is a friendly and knowledgeable sales person and has a nice Viper if you are an enthusiast. Tyler made the process smooth as butter and everything was transparent, no hidden fees or "gotchas." The dealership itself is beautiful, the outside reminds me of a ski lodge. They seem to carry quite a few Jeeps, especially those that have modifications for true off-road use. The ski lodge theme definitely fits in! During this crazy COVID times, the dealership is following all protocols for a safe experience. If you need a car, definitely get in touch with Tyler or James. read more

Troncalli Chrysler Dodge Jeep Ram - Front of dealership - Car Dealers Near Me - Cumming, Georgia

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Very bad experience buying a 2024 RAM 2500. First of all, our salesman Trevor gave us the run around on the actual price out the door for it. Listed on website as $72,601 and was told that didn't include all the dealer add ons. My husband tried negotiating several times with and without the some features, like the step boards, wheel locks and nitrogen. The final price of $75,000 for the vehicle as is was accepted, they took several hours getting paperwork, and everything settled. Once the truck was pulled around, they actually took the steps off! The final price we gave them was for what was pictured on their site. To me that was such a childish move on their part and a bait and switch move. Don't show a price for a vehicle online with all the add ons if you are not going to stand behind it! read more

Reviewing my experience using them for Jeep Service. Staff was very friendly and good communication. Provided me with a loaner vehicle and worked with my schedule. Service manager was very honest and transparent. read more

Horrible experience with the service department. Took my Jeep Cherokee there with a headlight out. After diagnosis, they told me the bulb would be $275 plus $40 for labor. This seemed excessive so I did some research. This bulb (OEM) costs $60 on Amazon. I understand they need to make some profit but 350% markup??? When I brought this to the attention of my service advisor, he accused me of harassment. So, I looked up an installation video on YouTube, got the bulb from Amazon and installed it in 8-10 minutes. Saved $250 compared to the thieves at Troncalli. DON'T GO THERE FOR SERVICE! read more

Purchased a 2021 Ram 1500 Limited from them. Came back the next day to pick it up and there were scratches on the plastic chrome grill. Did not notice until about a month later while washing it. After careful research and taking close looks at photos of the day we came to the dealership and did the paperwork and took some selfies in front of it, there was NO DAMAGE to the grill at that time. The pics taken of the truck after picking it up the VERY NEXT day clearly show the damage. Yes I know... It's been a while and I feel nothing will be done about it but proof is in the photos. I would post them but... me and my wife are in them. So Im just posting the actual scratches. I'm just putting it out there that this happened between the time I signed papers and the next day of coming in to pick it up. read more

Troncalli Chrysler Dodge Jeep Ram - Car Dealers Near Me - Cumming, Georgia

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Going on month 4 ---- We purchased a used Jeep from what we thought was a reputable dealership. Little did we know that this would be a nightmare 4 months later. To date, I have put 100s of hours, and ~$7500 in repairs to date, and I am still not sure it is 100% safe. I know, when you buy used you should expect issues, but not of this magnitude. Again, we bought from what we thought was a solid well known dealership, and not some side of the road dealership. We have a little more work to try this weekend, and if we are not successful we will have to cut our losses and just dump this Jeep off somewhere that will take it for parts. Very disappointed to say the least. I could list all the things replaced, but there is not enough room on this site. read more

Honestly was a little hesitant to take my car here in for service because of the reviews but I am so happy I did! Chris and the team showed great, professional service throughout the entire process from my first call to them all the way to when I was leaving with my car! They even have a shuttle that dropped me off and picked me up from my house, Bill, the driver, was awesome!! Great service, will be back! read more

To anyone interested in used car, be aware. They buy very cheap. I trade my Toyota Camry SE 2018 for a new Dodge Charger, they offer me $14,000.00 and they said this was the best price they could offer. I trusted them, that they would appraisal my car honestly. But that was not the truth. As you can see on their website they are selling the car that I traded with them for $20,992.00 so much more than they paid for it. So if you are interested in this Toyota Camry SE 2018 don't trust them on any offer. Just be aware! You can request a better deal, anything above $14,000.00 it is a profit. read more

Troncalli Chrysler Dodge Jeep Ram - My trade in been sale for a lot more. - Car Dealers Near Me - Cumming, Georgia

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I just love this place. Great customer experience for me and cannot be more happier with these guys... I say so coz: 1. I called Christian Bird in the service dept over a humming noise in the front right side a couple days before my road trip to NC. Although they were fully booked, Chris understood my position in taking my family over a trip with a possible mechanical failure.. He turned to his colleague Joseph Mays who took time from his already busy schedule to test ride with me and help clearly document the issue for replication. Also gave me the guarantee that its not something that I should be bothered about for the trip. They both could have still said "I am busy and plz come back later" but they went over and above their call of duty! 2. I also noted that every single person that I bumped into have spent more than 5 yrs with the same dealer. Now that tells me 2 things. What a great dealer to work for and the other is that everyone is an expert in their respective field. 3. The repair took longer than expected and I was given a loaner for the time and that was also a very nice experience. The lady that walked me through to the loaner and helped me was also very pleasant and genuinely helping (I wish I got her name) I moved from CA to GA in Sep'21 and my experience of buying & servicing cars has been across TX, AR, CA and now GA. This has by far been the best experience. read more

We had a great experience at Troncalli in Cumming! James Segnitz was the perfect salesman and we were in and out of the dealership in 3 hours with the car of our dreams! There were no high-pressure sales and it was a very pleasant experience. The remodeled dealership is gorgeous and instilled a peaceful feeling during our visit. Please note that the "internet price" has conditions and, while we did not meet any of the thresholds to get the internet price, we feel that we were still treated fairly. read more

First and foremost, please note this is just one visit and we understand that it may not be a reflection of everyone as we have been working on rebuilding credit for the last few years. However, the behavior exhibited is not what we would expect from ANYONE in ANY customer-facing position, let alone when customers are spending thousands of dollars. My husband and I visited Troncolli on Saturday. Our salesman, Royce, was detailed, patient, and upfront throughout. However, when the Desk Manager began working on our deal that's when things went sideways. We were approved for a deal with one of their preferred lenders. Yet, the desk manager was not willing to contact the bank to negotiate the deal as most dealers do to get us to a better deal. He specifically stated he did not have time to spare to work on our deal and that we should just wait till Monday. Mind you, this was hours before they were closing and we had already been there for a few hours and we were willing to wait for responses from the banks. We were not at all in a rush. However, the Desk Manager then told us to not go shop anywhere else and assured us we would be in good hands- that he would finish the deal on Monday. However, it appeared the Desk Manager was more interested in his weekend plans and wanted to ensure that he could clear out the remaining customers prior to closing. We do not understand how our business was any less valuable than the other customers there. We basically wasted 3+ hours of our time after driving an hour out of our way to visit this dealership. Granted, the dealership was busy, but we are baffled that he let us walk. Again, the Desk Manager said he would call us on Monday to finalize the sale, but we never received a call (It is after 6pm now and still no call, text, or email). Given the poor handling of the interaction we decided to go shop at another dealership just to see what they had on-site. Mind you, Troncolli was the only dealership that had NEARLY every specification we wanted within a 75-mile radius. Troncolli missed out on a good sale. We ended up purchasing the same vehicle just in Stone Silver (with EXTRA FEATURES) with the 5-year gas and go maintenance, protection plan, and GAP with our Grand Cherokee. Additionally, the new dealership's team was willingly and successfully able to negotiate with their lender to reduce our interest rate and shorten the terms. In all the years of experience in purchasing cars, this one was the worst! To put into perspective, we've purchased and sold over 5 vehicles at dealerships in just the last 2 years and we've NEVER posted a review because we've never had an experience like this. Being told you're not worth their time from someone who was disparaging us that felt because we were young, that we weren't worth the effort, is the reason car dealerships get a bad reputation. We believe the Desk Manager's name is Gregory G. read more

I highly recommend visiting their parts department. This was my first time doing business with them and I was helped by Matt Campbell. His knowledge and professionalism is the reason I'll now only purchase parts from this dealership going forward read more

Service Department needs a revamp. They act like you need them for service on your vehicle. Service manager is very aggressive and rude. So I will never be back. Left and went to Don Jackson off of Hwy 400. Boy what a difference. They handled my situation with out issue or excuses on a recall extended warranty. Felt like Troncalli Service manager just wanted to make money off of me . read more

Troncalli Jeep Cumming- Excellent dealership to do business with!! A+++ rating No pressure, competitive pricing, honesty and complete transparency is what we experienced at this dealership. We just purchased a 2020 Jeep Grand Cherokee TrailHawk and traded our older model truck. Very smooth process from the beginning to the end. Our salesman Tyler was extremely knowledgeable about all the different Jeep Grand Cherokee models and especially all the different features. Tyler answered all of our questions, was patient, explained all the features in our Jeep and was honest. Highly recommend Tyler!! Kash in the finance department was great to deal with in closing the final deal. No pressure to add additional warranties but did a thorough job of explaining what they had to offer. Got a good rate at the price we wanted. My wife and I usually dread the process of getting a new vehicle but our experience with Troncalli was extremely positive. Highly recommend this dealer if you want a better overall experience/treatment when buying a new vehicle. Thanks again to Tyler and Kash!! We love our new Jeep read more

Service department Christian Bird was AMAZING. he was a pro, very knowledgeable and friendly. Kept in contact with details and updated me via text of the service. Thank you read more

Took my brand new Ford Bronco there with 800 miles to look for a possible trade comparable to what I bought the Bronco for because I needed a 3rd row. The sales staff seemed very uninterested in selling us a car. I was insulted off of their lot when they had the audacity of offering me 20k under what purchased the Black Diamond Bronco for. Took it to Carmax and got an offer 17k over MSRP. It's obvious this sales staff/management is out of touch and could care less about making a deal. Don't waste your time. read more

If I could put zero stars I would!!! This place is terrible!! T E R R I B L E! We made the mistaking of giving them a second chance and being told our bill would be 1060 dollars and when we get there it's 2060 and made out like they never told us this! Do yourself a favor and stay far far away from this place. All you have to do is read all the reviews and that will tell you a lot. They have lost my business for good and anyone I can tell about this place! Dodge, Chrysler and Jeep should be ashamed to put there name anywhere near this establishment and I use that in lose terms! read more

Don't recommend! They had my Ram for 6 weeks all to replace 2 parts with NO LOANER available entire time. When Ram corporate sent review, I expressed how unhappy I was all to get a call from Service Manager about the review. Said he "couldn't get any more bad reviews, so he was denying me future service". Yes, I can't get service for vehicle under warranty because I left bad review, which is why I drive Toyota now! read more

My relationship with Troncalli Jeep started out well. On New Year's Eve 2020 I came in to look at a new Jeep Wrangler Unlimited Rubicon. By the end of the evening, I drove out in a 2021 Wrangler Unlimited Rubicon at 10% under sticker, which seemed fair enough at the time. To get that price, I had to finance it with them and also buy a service contract from Mopar. Understanding the business and having no objection to their need to make a profit, I complied. Kash, the brand new Finance Manager (new to the dealership not the industry) specifically asked that I keep the loan and the service contract for at least 4 payments so the dealership didn't get charged back. I joyfully complied. In the end of May I came in to cancel the service contract. Kash calculated a pro-rated refund percentage and quoted me a refund amount that would be paid to my finance company. Today, I learned that the amount Kash quoted was not accurate. After Mopar's cancellation fee, my refund was 10% less. I came into the dealership and spoke with Kash about the difference. He understood my position and said he needed his boss' approval to refund the amount. Kash met with Eric Brinkman, the dealership's General Sales Manager. Eric came out to meet with me and said they do not have the money to refund that amount. He danced his dance and sang his cheesy car dealer song about how he didn't make enough money on my loan because they gave me such a great rate..... It's not about the money. It's about a car dealer who misleads. Kash claims he didn't know there was a cancellation fee...seems like something he should know if he's in this business. Well now he does. As for the GSM, who can't afford to stand behind his employee's promise for a specific refund, there's no fixing that. Fortunately I can afford the lesson . I now know the tone of the dealership, where profit is protected even at the expense of their word. As a guy with a car affliction and a hankering for Jeeps, it's a small price to pay to learn where not to do business. read more

Worst service and rude staff. Save yourself time and headache. They do not know what they are doing and have overcharged me for work more than once. I will not be going back. read more

Service department doesn't care about customers and claim expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a check engine light and $1300 repair at another shop. Do not trust their advice. Service rep Christian Bird pretends he cares, but like their service mgr both are clueless. Brought 3 cars there for many years, never again. read more

I bought my 2018 rubicon from these guys 2 months ago and up until now thought I had a nice experience. We all know the dealers of old were notorious for sneaking fees into your cars final price, shame on me for not noticing this ridiculous over charge! They charged me 300$$ for wheel locks and nitrogen! Mopar wheel locks are supposed to be 25$$ not 300$$ Didn't notice till just now while reviewing the bill over coffee. Wow, what a scam! Well, congrats! I won't be buying my next vehicle from you guys, I hope u enjoy your 300$ read more

If there was a 0 star option, I'd put that. Enterprise or other fleet management companies BEWARE! TLDR: Poor customer Service, Lack of Communication   3 weeks ago I picked up a brand new 2023 vehicle leased to my company through Enterprise. After waiting 2 hours, we were rushed out within 10 minutes and sent home with what we thought was our truck.... After experiencing the complete lack of communication to get service/ maintenance on this truck, I took it to a different dealership after about 5 days.... where they told me that the VINs do not match and I have the WRONG vehicle!!! For two weeks we had the wrong vehicle in our possession, and Kammy Yarbrough would not return calls to myself nor my contact with Enterprise. Mistakes are mistakes and I understand that it can happen. What I cannot understand, is the lack of sympathy from her or her team, as well as simply avoiding communication with us. Her comment to me the day I picked the vehicle up was "Sorry about the wait but I hope you can understand that we can't just give the keys to a $50,000 vehicle to just anybody!". Well, at Troncalli, apparently you can! read more

If you are looking to negotiate the right price in a Covid safe environment don't shop here. My husband and I found a truck we wanted to buy. We started the process with the sales representative he brought our offer to the sales manager Eric Brinkman when we hit a wall. He would not meet us in the middle with the price , we were off by $1500. We were ready to discuss just buying the truck anyway when in walks Eric with no mask blasting us with why he wasn't budging on the price. I'm not kidding when I tell you he was literally raising his voice one octave from a scream. He was a rude, pushy, and just plain nasty. In all my years dealing with car sales people this was the worse experience I have ever had. I'm shocked they allow him to interact with the public. read more

THIEVES!!!!! RUN!!!! Took my 2013 Jeep Grand Cherokee in to them for a tapping sound in the engine. They said all was fine. 3 months later it was worse, so I took it back again, except now the Powertrain Warranty had expired. Guess what? MIRACLE!! It now needs a $3000 repair to replace cam shaft, lifter rods, valves, etc.... A MASSIVE REPAIR. Took it to 2 other reputable Jeep mechanics. Both said the same: engine oil flush, and new oil. PROBLEM SOLVED FOR $120!!!! These people are lying thieves!! I am reporting them to every possible outlet I can! Chrysler, Jeep, BBB, etc, and I am leaving a bad review everywhere I can! read more

I've bought 3 new cars from them in the last 5 years and they have serviced all of them. I've been very satisfied till today. I cannot fault them on their service alway excellent but when I arrived today I was very upset to find that none of their employee's were wearing masks or social distancing. I felt very uncomfortable. I have numerous health issues and I'm taking extra precautions. By them not doing this it shows little respect for their customers. read more

Had went in to fix my dent in my charger. Cool everything is good I asked to get a oil change done since it's there anyways. Takes two weeks to get it done. Then when I got my car back. Had 3 lights come on. ABS, traction, and front collision warning. From there it's been downhill. Next day took it back to them had them look at it and they say battery is bad just drive it around and recharge it everything is great. Took it back after the lights didn't turn off and that's when they found out it was a speed sensor. Talked to the collision Center they don't want to be responsible for it so they blame it on service. The service doesn't want to be responsible so they say it's collision. Now they want me to fork over $450 bill when my car had no issues. It has 37k miles on. Service is horrible the people in service department say the people in collision don't know anything it's just a circle of blame we didn't do it. Someone needs to be responsible and I hope the owner sees this. read more

They love to sell you a car (in fact one time they hit my credit so bad with over 30 requests for a loan), but try to have your car repaired that is a whole different story. they try almost anything to not fix your vehicle. I have a Dodge and it was a real lemon and every time I bring it in for service it is a circus to get it repaired PLEASE do your research before doing any business with this company. read more

First let me address your accusation that this was some sort of money grab. How dare you. I would have surely asked for more if that were the case. My time, anguish and inconvenience have a value, not to mention the rising cost of the same vehicle. Not including the sentimental value of my late father. THE DURANGO WENT UP IN FLAMES AT YOUR DEALERSHIP, TRONCALLI. I had nothing to do with it and you're making me out to be some greedy clown, looking for a payday. I simply want FAIR compensation for my troubles and inconvenience. I did receive a payout from my insurance company; however it wasn't close to making me whole. My photos clearly show that the fire started at the ABS sensor, as the insurance investigator corroborated, not at the wheel. The fire happened the evening after the techs had looked at it, and as I said before, an accident, but one in Troncalli's care and custody. AT NO POINT DID YOU OR ANYONE ELSE FROM TRONCALLI PROACTIVELY REACH OUT TO ME TO DISCUSS ANY KIND OF RESTITTUTION. We did meet after I came in to see you. You looked for a whole 10 days for a vehicle it took me months to find. When I came in for the 3rd time, I waited for over 20 minutes and you stopped me in the lobby, didn't even take me to an office to discuss. You had already made up your mind that you had done all you would. This is when I requested a monetary settlement, as now it was on me to go find a replacement Durango. At that point, on Saturday 4/21, you became rude and dismissive and withdrew your offer. Not just today. This is why I was moved to review you, and the Troncalli dealership on Yelp. I have to take the time, search and possibly travel to replace my Durango. You worked for a week and a half. I lost a $38,000 vehicle that I now must replace at an avg cost of $40,000, through no fault of my own. IT WAS LOST TO FIRE AT TRONCALLI. There was a little good faith, until it cost Troncalli money. Then your offers for certification and some services were insulting. I'm not looking to strengthen my position, the truth will bear out. I am simply sharing my experience with others, about Troncalli, that put forth a lackluster effort to compensate a customer FOR THE TOTAL LOSS OF HIS DURANGO. I've been calm and willing to work with you up to this point, never raising my voice until you dismissed me Saturday, despite the fact that I LOST MY VEHICLE TO FIRE AT TRONCALLI. read more

I would give them a lower score if possible. Went in at 1pm to look at Jeeps and after an hour, 2pm, thought it would not be within my price range. The salesman said he could make it work, another hour passed, 3pm, and he said if I could up my monthly payment and down payment we could get the deal done. At 5:30 pm the DEAL was finally offered to me and it was way above what I said I could do. Then the manager was surprised that I was angry and he blamed the bank, even though I have awesome credit. I trully think that they thought I would just give in and sign after waiting soooo long. Don't go there, lots of better and honest dealers have to be in the area. read more

They did not seem interested in selling me a Jeep. I ended up buying a similar one at another dealer. The price I paid was about 2K less than the one they had. I would have bought their white one because I would have preferred white, but as I said terrible sales staff!!! read more