Let me start by saying this was the only show in town for the tire size I needed and I am so very…read morehappy they were. These guys went way out of their way to make sure we were taken care of. I needed 6 19.5 16 ply tires for the motorhome and they knocked it out of the park. Tim even took me to get lunch ( I mean how about that for awesome customer service ) @ a local restaurant. I was in & out in under 2 hrs & that's even getting 6 tires. The facility is top notch when it comes to tire shops. I can't say enough on how my experience was AAA+++

They repaired my brake line and replaced all the brake fluid for FREE! The leak was from the front…read moreright tire brake line. I have never had this kind of service! I will be going back!! Highly recommend!!

I could not refer these guys enough! We all dwell on the cost for car troubles, and these guys…read morereally helped me out cost-wise & provided me with a car for my only means of transportation at no cost! They even checked back to make sure everything was running smoothly. Great service & hospitality is what you're getting here. Thank you Soddy Daisy Speed shop!

Pretty sad when the guy on the phone didn't even know that the Cummins motor goes in a Dodge ram…read moretruck. Update. Owner called me to chew me out for my review. This place seems pretty shady. I wouldn't recommend having them do anything. His argument was we don't work on diesels. Fair enough but who doesn't know what a Cummins goes in? Especially at a mechanic shop?

I had a giant screw in my tire and the wonderful staff got me back on the road in no time. Jeff…read moretook the time to explain everything and make sure I was ok and safe. Thank you for the peace of mind!!

Their hours of operation are incredible. Open late and easily accessible. The service was great…read more The staff was very friendly and compassionate !!

They put brakes and rotors on both my cars in the last week. So extremely kind and fair pricing…read more They went above and beyond to fix an issue that was unrelated as well. I am so pleased and can't recommend them enough! I honestly feel like I should have paid more and don't think I've ever said those words leaving any mechanic shop!

Just looking at the reviews since the last time I went to Shipleys. I was considering taking it…read moreagain for some new stuff, but i will not be. Did a great job on my truck, over a year ago, when I took it in. Took forever for them to fix it without keeping me updated as to why it was taking so long. Had to go back because they cracked my coolant tank. They actually told me that it had to be their fault so there would be no charge. Well there was, had to find something to make me pay for. I dont think it would have cost me anything if it had not been for the receptionist. Their fault, their word, no charge means just that, especially when I had already spent close to $3000 already and there was absolutely no leak prior AND TO THIS DAY IT STILL LEAKS. I love the mechanics but do not like his receptionist. She on the other hand is very rude. As to be expected, he went up in prices like all do, but if I want to pay dealership prices, I will go to a dealership. He was much better when he didnt have a receptionist...My business has been going elsewhere. When she is gone, I will consider returning. My opinion. Great mechanics, great owner, poor office person.

Premier is BEYOND premium! Wishing I could give 10 stars…read moreout of 5. This nightmare has been the BEST Blessing of the millennium ‼ Trying to find a repair shop on a Holiday, a thousand miles from "Home," being warned NOT to drive my Precious Lincoln by all internet informatics- absolute outlook being gloomy; I woke New Year's Day searching, being told (when I DID find an open shop) that my MKT needed dealership care- I reached out to Premier Automotive Specialists..... My Nightmare immediately turned into a dream come true. Josh was confident that THEY could take great care with my car anything and everything would be just fine. They offered towing if necessary, and (unbelievably) immediate service!!! This Connecticut girl actually got her car started and followed her friend on over to Ooltewah to Little Debbie Parkway and The Best ( most beautiful) Sight of the New Year's ever! I've never seen or experienced anything like THIS place. I felt like I was at a five star hotel. When texted while awaiting diagnosis- I was shocked in two ways.....The severity of and the number of issues, Their access to parts immediately, their ability to remedy each and every malady and malfunction and SAME day service. Practically the entire charging electrical system, belts, brakes, differential servicing, truly too much to mention here. My worries regarding price point quickly addressed, and again my worries just evaporated. These folks really did a weeks worth of work on my Precious Lincoln MKT in a SINGLE DAY‼. I've found MY favorite, MY Premier place of choice for any and all car care needs. Josh and Mike along with the entire team of experts were 100% over and above EVERY hope or expectation. The price points? Amazing- now, if only I could manage to find the right words to describe the Good Will, or Great work this miracle team performed for me today......the Peace of mind that comes with their thorough safety inspection alone is priceless. Their communication along every step of the way was unlike any other ever. No regrets-this entire experience actually such a GREAT surprise-I never thought this horrible start would bring me such happiness. Thank them for me (again) and your Welcome, in advance for this honest and true recommendation!

If I could give 0 stars, I would. Do not bring your car here…read more The people that work at this location WILL scam you. They towed my car from a Firestone so they could "save me money" on a repair. They quoted me about $300 less all said and done. I told them full-well that I did not want to spend more than $2000 on my car. Over that point, my car is not worth putting more money into in my mind. AFTER the drive shaft was completed, they did a test drive and noticed that the engine mounts were bad. That would be an additional $3500. They explained it was very important that they complete the service because it could cause the drive shaft to fall apart again -- what was just fixed. Also, I had a team member say my car was worth way more than what it was actually worth in attempt to get me to approve the second job plus the scare tactics. They say they offer courtesy cars too, but there were none for us to use for 4 days either. Fast-forward to a week later since dropping it off, the manager ended up giving us a $150 credit. Complete BS. We explained that the initial inspection needed to be done. This way we could be quoted the end cost accurately. They said there is no way to know the engine mounts are bad without test driving it. In the video they showed of my engine bouncing, my car was stationary. Really? Absolutely no way it can be seen? Mind you, in a Google overview: "Yes, failing engine mounts on a 2012 Mercedes C300 can often be identified visually or through a stationary bay test without a test drive. A bad driveshaft affects the driveline while moving, but it does not prevent you from inspecting or testing the engine mounts while the car is parked." Can't make this up. There are several methods to check the engine mounts without a test drive. My car still sounds like shit, too. Waste of $5,500. Don't be fooled by the niceness you hear in your initial call.

I just had to pay to have my front brakes and roaders redone just 2 months after express tire "did"…read morethem. I put "did" in quotations because I don't think they even did the front brakes or roaders! Hell maybe they did the wrong ones, I don't know, but i do know we had to pay Hyde's automotive to do them because i will never bring either car back to express tire. My whole family took all our cars there for as long as i remember, but not any more after Steve retired. The new guy was weird and rude to both me and my husband on separate occasions. I literally hunted Steve down on Facebook to ask him where we should go now. Hyde's has been awesome, professional, and better priced so far. Express tire sucks now and I'm pissed to be spending $400-500 today that I shouldn't have to be. Thanks for nothing, you lost our whole family's business

I went in to Express Tire and to my surprise they are under new management. The new manager was…read moregreat and very helpful. I was impressed with their updates inside the store and the mechanics are very knowledgeable.

I took in my car last minute on 6/18/2026 at 4:52pm after a catastrophic brake line failure on the…read moredriver side. As a customer, I relied on their professional expertise to ensure my vehicle was safe to drive, and I trusted them when they said the issue had been fixed. They repaired the driver's side but failed to recommend or even mention replacing the passenger's side. Just three days later the passenger side brake line failed completely. I had to blindly fly into a turn with absolutely no brakes, putting myself and my family in extreme danger. This forced me to pay for a tow and take the vehicle to a different mechanic to actually get the problem fixed correctly. I called to try and get a partial refund, and the manager claimed they did recommend replacing both sides, which they absolutely did not. I would have gladly paid to replace both sides if they had given me the option. I know how critical brakes are. They refused to take responsibility for the danger they put us in and only offered me a "deal" on an oil change or small maintenance work. I obviously do not trust them to touch my car ever again. If you value your safety, go anywhere else.

Overall I would definitely recommend them. They honor the corporate discounts, they're honest,…read morefast, friendly and don't try to get you to pay for anything you don't need. Lately I've been in Cookeville where the Express here does not honor coupons, charge more and won't top off other fluids without charging you more. I didn't even bother asking if they tip off the oil for free between oil changes as they seem to charge for everything. Now my brake pads are needing repair and I called a few places around town, outside of prices being rather high, almost as much as I paid for rotors, they all seem to want to add on things. Even though it will be a trip to go to Hixson, I'd rather spend the gas on the drive knowing I won't get overcharged and they will do the job right the first time.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

They have the WORST communication here. I was promised call back that never happened. You have my…read morevehicle like just call and give the updates you are supposed to give. They were doing warranty work and it took them a day and a half to even send the quote off for approval. Who ever thought the hard part of getting warranty work done would be with the shop trying to fix it. They have lost my business and I will never recommend them again.