Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

Phenomenal in my opinion. Darion the shuttle man is my hero. He's so funny, caring, sweet as honey,…read moresmart, engaging, entertaining and the definition of a man. He waiting till I was inside before he left which was so chivalrous which we lack in this world. Best move hiring him. He NEEDS MASSIVE RECOGNITION ITS DUE TO HIM . The ride so smooth and safe. It was a joy and honor meeting a true god loving faithful man. Thank you Darion.

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

If Tesla has a weakness, it's the service. As I said in my initial review, the car really doesn't…read morerequire much service. I've had mine since 2018 and even after 100k miles, I've never needed brakes. Also, EVs generally need less maintenance (no oil changes, less moving parts). The main issue is professionalism. This is like walking into a pretentious coffee shop run by stuck up hipsters. Instead of being attentive and communicating well, they tell you very little. So, what might seem like a short repair could end up with them spending hours without telling you. Overall: they get the job done. But, it's not a fun place to go. Needs improvement.

Extremely deceptive consumer experience and documented service negligence at the Knoxville…read morelocation. I paid for a hardware computer retrofit (hardware 2.5 to 3.0) for Full Self Driving (FSD) on August 10th, 2026. During the installation, service employees told me my 12v battery needed to be changed in order for the hardware change to continue. The battery was just changed three months prior, but I told them to go ahead and change the battery so I could get the hardware installed. After the installation, I didn't have the ability to subscribe to FSD. After speaking with service staff, they said that I will receive an OTA (over the air) update to the car within 48 hours and then I would be able to subscribe. Also, that the car would need to be driven approximately 100 miles for the cameras to calibrate. I live in Virginia about 100 miles away (this is the nearest service center to me). So, I drove home to allow the car to calibrate the cameras and to download the OTA update. After driving home, and waiting the 48 hours, I never received an OTA update. I messaged Knoxville on the app again and they said they would look into it. This was on a Friday, so I waited until Monday to see if anything was figured out about why I wasn't receiving the update for the car. They had closed my service ticket, so I had to open a new one in the app in order to communicate with them. I eventually received a response from the Knoxville branch, and I was then hit with a surprise, unitemized $1,000 software fee to get FSD, even though I was not informed I would have to pay this. I was told by staff both before and after the hardware installation, that the only thing I had to do to get FSD was a hardware upgrade. When I escalated the issue, the Knoxville branch ghosted me. Eleven days after the hardware installation, I received a notification in both the app and the car's touchscreen that my 12v battery was degraded and that it will not receive any OTA updates until the battery was changed. I informed the Knoxville branch of this in the app, and they attempted to double-charge me over $200 for a replacement 12V battery I had already paid for. After intensive pushback, a mobile technician was finally sent out and confirmed in writing that Knoxville's physical labor actually broke my vehicle's driving safety computer (DAS ECU) and camera calibration matrix. Later, on 09/01/2026, the service manager called me and engaged in textbook gaslighting. They explicitly tried to rewrite history by claiming I was verbally informed of a hidden $1,000 software fee at the shop, even though absolutely nothing is itemized or disclosed on my written invoices. They are actively refusing to provide a $0.00 hardware remedy and a loaner vehicle to fix the physical damage their own technicians caused. Active consumer protection files are moving forward with the Tennessee Attorney General and the Better Business Bureau. A Federal Trade Commission complaint has been filed as well. Avoid this service center at all costs!

David Householder was our salesperson, and he was outstanding. He was patient, responsive, and went…read moreabove and beyond to make our deal happen-- even taking calls and working with his manager on his day off. His level of customer service is exactly what you hope for when purchasing a vehicle, and we would highly recommend working with him. Unfortunately, our experience took a significant turn for the worse once we entered the finance office. Despite clearly and repeatedly stating that we were not interested in any extended warranties or additional products, Christopher Blais continued these options in an aggressive and unprofessional manner. His approach felt more like pressure than customer service, and the interaction became increasingly confrontational and uncomfortable. What should have been a smooth and positive closing process quickly became one of the most frustrating and unpleasant car-buying experiences we have ever had. The level of pressure applied in the finance office was excessive and inappropriate, and especially after our repeated refusals. If it were not for David's efforts, we would have walked away from the deal entirely and taken our business elsewhere. While we strongly recommend David Householder, we cannot recommend the overall experience due to the conduct we encountered in finance. Management should take this feedback seriously, as it significantly detracts from the dealership's reputation.

Hello I have bought 2 cars from this dealer and have had…read moregreat service in both sales with Carson and my sales person . Would recommend this dealer to others .

I was on a long trip from Louisville,KY. to Miami area and had a coolant sensor issue. I searched…read moreand found Rice GMC. From the time i entered my service advisor Teresa was so helpful and nice. She went to check the part and a mechanic Josh came on board to do the service. It was right at lunch break and Josh graciously said he would cut lunch short and get to work on my vehicle.He said it about a three hour job and i said well it gotta get done and they both could see the anxiety on me as they knew traveling. So i walked down the street got lunch and returned an hour later. 45 minutes after i returned Teresa came and got me and said it was done. I asked how did it get done so fast,she said Josh grabbed another mechanic and they worked on it to get it done and get me back on the road. I can say enough good things about Teresa and Josh!! Top notch people that have hearts of gold.

After being frustrated with service at the local Chevy dealer, I called my friend Marshall Myer at…read moreRice Buick-GMC on Kingston Pike. He showed me their new truck inventory and then I found a newer model used Suburban and we made the deal immediately. I had dealt with Rice once before on a bad computer chip, on a car I bought from the Chevy dealer above. The car was still under warranty, but the Chevy dealer wanted $200 just to diagnose the problem. I took it to Rice Buick-GMC and they fixed the problem, gave me a loaner car, and verified that the problem was a warranty issue with no charge. I came back to Rice again, and thanks to Marshall Myer, I am driving a late model Suburban replacing my 2000 Suburban that I got over 265,000 miles of driving. The experience was pleasant, reasonably priced and answered all my current needs

Was asked to call about a resolution. The phone number provided was not correct. Seems that they…read morewere trying to make it look like they were trying to make it right. But didn't.

Absolutely full of snakes. To anyone who sees this: the number that the owner responds with to call…read moreis not an active number. For context, I did not purchase a car so no my name will not be in their "system." My wife and I went into Ted Russell Nissan to just kind of browse the new Nissan Z. We were told "no one really test drives these things." The reason being is that most people don't want a lot of miles on them. 1. It's a Nissan. 2. It's the modern equivalent of a 350z. 3. Not a Ferrari. 4. It's a Nissan. In addition to not taking any money off the car and only selling it at MSRP, they added the trade in deficit to the cost of the vehicle. For example, if the car is worth 40,000. My trade is worth 50,000; my pay off is 60,000. The car itself should cost 30k due to the trade value. I would then take on the negative equity in the new loan. So out the door the 52k dollar car came out to 63 out the door. How? That doesn't even make sense. After requesting a break down of the pricing 4 separate times, I never received it. We were brought into a room to agree on price one more time and it wasn't the same price in the first place. The sales manager, Mike- is an absolute joke. The staff of this place is an absolute joke. The dealership itself is an absolute joke. With all this information I went to cookeville Nissan. Test drove the car as soon as I got there, did the paperwork and left out the door with a 43k dollar deal. Please understand that this is literally a 20,000 dollar difference. The invoice date on the car was for June 29, 2025. They don't want to sell a car to you. They want to financially violate you. I cannot stress this enough: DO NOT BUY FROM THESE PEOPLE. If I could leave negative stars, I absolutely would.

Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

Just left Beaty Chevrolet. Absolutely the worst service....had an appointment at 7:30, arrived at…read more7:30 - at 9:25 am I asked for my truck back. It still hadn't gone back for service, and it was just an oil change and tire rotation, plus I asked them to check the brakes. The only thing I got? Sorry, we are slammed. Seriously? Then, don't overbook people if you don't have the right number of people to service them. Will not go back.

Absolutely horrible service & communication. Service advisor Tristian left me stranded when he said…read moresomeone would pick me up on lunch since he couldn't put me in a loaner yet, then when asked to speak to his management he laughed as it was a joke and was told he wasn't there. Was also suppose to get additional service and wasn't completed.

I had a great experience with Graham Motor Company! Newman made the entire process easy and…read morestress-free. His communication was great, and I never felt pressured. I highly recommend Graham Motor Company to anyone in the market for a new car.

Amazing leadership team at Graham Motor Company, love my new car, thank you!! I recommend 100%!read more