Spouse needed to see if something was causing his third nosebleed. Dr. Garrett is straight to the point and just knows her specialty. What's really nice and comforting, is that she also knows the experience of nasolasty herself! Once she set the scope, she saw where it needed to be cauterized. So fast and somewhat painless (in my eyes)... Hopefully this will last indefinitely, but then again it could keep getting cauterized.... Will be back if it happens again during the work week! read more

Courtney W Garrett, MD - Hopefully she can find the bloody nose problem for the spouse.. - Ear Nose & Throat Near Me - Reno, Nevada

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Tried to call to make an appointment as a new patient. The lady who answers the phone was so rude. What a horrible first impression. I work in the medical field and can tell a lot by the office's customer service. You failed.. Jackie read more

We love Dr. Garret. As a doctor. We're extremely disappointed in the business practices of her practice. Our now 9 year old child has severe hearing loss. It took us a while to find a good local ENT, and we were so happy when we found Dr. Garrett after several bad experiences with other practices that felt very assembly line. Due to an employment change this year, we have new Insurance (through the Major National provider Aetna). The practice does not take this insurance. No big deal, right? We are happy enough with Dr. Garrett that we would be both very willing and quite able to self-pay up front and then submit our own out of network claims to our insurance provider. To our great surprise and disappointment, the practice refuses to see our child and will not permit us to self-pay due to some practice policy the justification for which was not forthcoming when I asked the person on the phone refusing to make us an appointment. Boo! read more

the office staff are so horrible here that it made me scared and uncomfor table to bring my so: I couldn't get any explanation on how the surgery looks or is administered and I couldn't get any answers to my questions without paying 550 that I just found out about in the same conversation - if I didn't pay this money immediately i would not be able to get any information on how the surgery goes. money is money it has to be paid I understand- but this has to be the most rude, most snide most disregarding and disrespectful experience I've had with a "medical professional" and they should be embarrassed about how they carry themselves regarding such serious matters and issues. I had now idea what I was facing with my sons surgery just that if he didn't have it he probably wouldn't be okay and that's where I was left before paying to hear the information regarding the surgery that these people made me very scared to do. horrible horrible horrible receptionist and medical assistants. hire someone who can do the job with grace and kindness. read more

Dr Garrett and the doctors are fine but they have the most unprofessional billing department I've ever dealt with. It's near to impossible to get through to them to make a payment and when you explain to them that you can't get through to them they become extremely argumentative and will even hang up on you. Now we just wait to be sent to collections for their inability since we cant get ahold of the office to resolve a small balance. *applause* We didn't voluntarily go to this office. My daughter was born with a condition and Dr Garrett is the Dr that the nicu dr employed. Knowing now how they are im thankful our insurance covers other offices. read more

She is phenomenal with pediatric patients & takes the time to listen to them -not just their parents. She has a super work ethic & comes from a great medical family. Dr Garrett is fluent in Spanish. Her office staff makes surgery for a child an almost pleasant experience with their professionalism & caring attitudes. read more

I had a no show, with ZERO communication from the office to setup another appointment. I just received a collection notice. Can you even receive a collection notice for non service? Terrible I am pretty sure I did not receive a reminder call from the office of my appointment. And definitely did not get a follow Up call. read more

Excellent doctor. Short wait time to be seen and clean waiting area. The staff is pleasant and friendly. Dr. Garrett herself is the perfect balance of friendly and professional while going just a bit further to leave patients with a sense that she legitimately cares about her patients. We even did a surgery with her and listened to the real experts, the surgical staff who support her, talk about how great she is to work with. This is an E.N.T. worthy of recommendation. She even helped our family find a specialist who is very Specific for another issue and called to be sure we could get in. That's a 5 star doctor. read more

No problem with the doctor. I think she was very knowledgeable, personable and knows her stuff. Same with the other staff I came across. My complaint comes in the way I felt rushed during my appt. Once the quick peek in my ear showed it was "normal", it seemed there was nothing else to discuss and she was ready to move on to someone else. She did bear with me as I asked some prepared questions. That part of the appt lasted maybe 5 mins. Then I was sent for a hearing test, which took another 5 mins tops; and then had the results read in 3. All for $142 which according to the receptionist, was a bargain. I had to wait over a month for an appt. Good thing I didn't have ear pain! So, I was in and out in under 15 mins. Some call it efficient; others might think it a bit rushed. As I waited for my appt, I heard someone else comment on being rushed too. read more

Dr. Garrett is incredible. It was recommended that my 3 year old have is tonsils and adenoids removed. I, of course, was scared to death. At the initial appointment, Dr. Garrett put me right at ease. She was great with my son and has a wonderful process for ensuring that surgery for kids in not a traumatizing experience. The day of the surgery Dr. Garrett was on point. I had prepped my son for what was going to happen (as much as you can prep a 3 year old). Dr. Garrett explained everything, not just to me, but also to my son. By the time they took him back he felt he was on an adventure. Afterward my son told me all about his experience in the operating room. No fear, no fuss and lots of Popsicles. Dr. Garrett has a strong work ethic and a caring professional attitude. She has my complete trust and highest of recommendations! read more

I cannot say enough great things about Dr Garret! She has been my doctor for 8 years and I would never leave her. The location is so much easier to get in and out of. She is very knowledgeable and professional but also very relatable. She sits down and listens to what your questions are and provides detailed information. She is also a wonderful surgeon. She did surgery on my throat 6 years ago and the scare is barely noticeable. I have also seen her work with children and she is great with them too. You can't go wrong with having Dr Garrett on your medical team. read more

My son had a tonsillectomy and adenoidectomy - Dr. Garret and the staff in the operating room where great and he went back with ease. The only reason why I am giving a 3 star review is because my son had allergies and asthma the prior week to surgery. He had been on several medications. The next morning he was completely out of it and borderline lethargic, and clammy (now don't get me wrong I completely expected this however it can come to a point where a parent is concerned). I finally decided to call their office and go over his medications and effects I was witnessing to see if there where options. The MA that answered was very un-empathetic, she didn't pull up his chart to see what he was on and just quoted like what felt was a script. At no point during our conversation did she Hipaa verify his name and date of birth. When I had inquired about the side effects of his pain medicine and I explained I was concerned about constipation. She simply said go to the pharmacist. I was frustrated, upset and felt very much pushed aside. She showed no effort to carry my concerns to the doctor or willingness to look into his medication he had been on. I understand she may have received a lot of calls from parents today, but on the other hand there was no reason for her to be so cold, over the phone and to not even consider reviewing his chart for his medications prior and after surgery just to give me peace of mind. Let alone, offer to pass the information to Dr. Garret. I was an MA in California, my dad is an RN. I was raised with an understanding a Dr. went to school for years and so do the nurses. As a CMA it only took me a year and I have a professional understanding that when a patient calls and you do not know the answers to make a note and pass it on to the appropriate staff and never to disregard a concern. Needless to say I may have to take my son to the ER if his condition doesn't improve. I have given up on the office staff at this point. I will continue with the follow up appointment for post-op but I will not be going back after this is finished. This was the only negative experience so far, which is a shame I had really high hopes for this office. Dr. Garret is great I would highly recommend her. However, contacting the office is always a challenge because phone systems are not up to date I spent a lot of my lunches listening to a busy signal when trying to get through prior to his appointments and surgery so make sure you have time to call. I notice mornings are best afternoons can be a little difficult. If you can get past the issue I had faced you'll do fine. Could have been me, I was going off 4 hours of sleep for the last 24 hours. At the end of the day my review will only have 3 stars because in my perspective post-opp is the most important time to ensure a safe recovery. read more

Dr. Garrett is amazing! Very personable, puts you at ease, did my son's tonsil and adenoidectomy, and he too had issues with the pain meds, the over the phone gentleman I spoke to was very kind and let me know that just Tylenol was okay now and that he will feel the pain more, but he won't be as out of it. It worked of course, now my 6 year old did panic in pain at times and grab his throat in fear. It was the worst 3 weeks of my life. My daughter may need her adenoids removed, the gal who scheduled her appointment was very nice, however today I called just to ask what time her appointment was tomorrow and the lady who answered the phone sounded very busy and very stressed and put out that I would call and ask anything at this point in her day. So-I am giving 3 stars due to the phone etiquette-remember when you are answering the phone, you are setting the first impression to the entire office, if you are cold and unfriendly, new patients may assume all of you are. read more

My infant was referred to Dr. Garrett. I was very impressed at the thorough exam she did. I agree with the other reviews that she takes time to answer your questions and does not rush through the appointment. If my kids needed to see an ENT again, I would request her. read more

Wow! Unbelievable...I have never been treated in such a rude manner than I have ever been by the office manager. She was unprofessional and incompetent, and extremely rude when handling an issue with my grandmother. She hung up on her and treated my grandmother like she was nothing more than a child. This organization should consider who they hire to represent their medical practice. Shame...Shame...Tisk...Tisk... read more

I highly recommend Dr. Garrett. She was patient, informative and took the time to make my husband and I feel comfortable with putting tubes in my 18 month olds ears in Jan. 2011. If you have 25 questions she will answer them for you and we did not feel like she was rushing to get to her next appt. On surgery day she was again reassuring and made the process go easy for all of us. The only negative would be dealing with the billing office. They were not the easiest to deal with since we had 2 insurances and they did not want to bill one of them for the fact that they had issues with them in the past. When I asked for a complete breakdown of expenses they printed out a general total. Overall on the Doctor side of things Dr. Garrett is FABULOUS! read more

Worst experience with a doctor! Dr. Garrett treats you like a sheep. She spent less than 10 minutes explaining the surgery she was ordering on my son. Took a personal phone call in the middle of my appointment and left the door wide open for the time she was in the room. When we finally got to ask her a question she referred us to her nurse who then said she was too busy to get specifics for me but would call me a week before the surgery and go over it. Would never recommend this doctor to anyone. read more

Awesome! Knows what she is doing. Exceptional in every way. I had a serious issue and she took care of me. I needed surgery and she is a fantastic surgeon and is connect to others who are exceptional as well. She also found another issue and sent me to a specialist. Professional, efficient, and caring. I highly recommend her. read more

We were referred to Dr. Garrett from my pediatrician to check out a stridor my daughter had. She has excellent bedside manners and is just a down to earth and normal person. She is knowledgeable about what's going on and doesn't take unnecessary steps. I would go to her with all my children, should the need ever arise. So thankful for doctors like her. read more