I DO NOT RECOMMEND THIS HOTEL…read more DATE OF VISIT & LOCATION: I visited Arizona in June 2026 and stayed at the Holiday Inn Express & Suites in Casa Grande located at 805 N Cacheris Ct for two weeks. ROOMS: The rooms are adequate but starting to show signs of age with multiple layers of paint. This place looks a little old. There is a mini fridge but the one in my room was dirty, broken and iced over that nothing could fit inside. There was an issue because the mini fridge looked like you need a chisel to remove the block of ice that had formed inside. PARKING & PROPERTY: The parking lot is very small. The outside plants are all dying. Holiday Inn needs to treat the front area because I saw bugs out front. LACK OF CLEANLINESS: The room that I was assigned had dead bugs on the floor and trash under the bed when I arrived. The cleaning staff never vacuumed because if they did, they would have removed the bugs. The cleaning staff never put wash cloths, toilet paper or stocked the toiletries in the room resulting in me having to constantly ask for wash cloths, toilet paper, tissues and trash bags. Please note that I did not have a do not disturb sign on the door and I was out working 24 hours a day leaving ample time for staff to clean and stick the room. After I mentioned that there were bugs in my room, the manager reportedly put in an order for a full cleaning. I put notes on the floor near the places where there were bugs and trash. After that I returned to find the bed made and the bugs removed. However, the cleaning staff did not leave any toilet paper or towels. Again, I had to request face towels and a bath towel because during the clean g the cleaning staff had apparently removed everything from the room but did not replace anything. After all of that, there were still more bugs because this place seems to have a problem. They need to exterminate around the building more to keep bugs out of the guest rooms. Holiday, please do better. DIRTY POOL: This hotel made a gross error if old ting a large tree over their pool they constantly drops leaves. As a result, the pool is constantly littered with leaves and the staff only cleans it once a day. It was so hot while I was there so it made it impossible for anyone to use the pool in the day after the 1 time cleaning. At night when it cooled down the pool was too dirty to use and since it closed at 9 pm there was not much time to use it. UNPROFESSIONAL STAFF: There is young woman at the front desk who wears glasses and had long brunette hair. She is most pleasant snd professional. She tries her best to accommodate customers and suggest solutions. Unfortunately, there is an OLDER WOMAN who is sometimes there in the day and evening. She is usually dressed sloppily, and not at all professional. She makes no attempt to hear customers or make suggestions for resolutions. She is constantly grimacing and she is extremely rigid and very short and rude with customers. The male manager is also very short and rude. The lady who prepares breakfast was always very kind and on time but she too is unprofessional if a customer frustrates her by not following her rules. There was one morning that I observed her berate a customer in front of others because he failed to use the tongues to pick up his bagel. While I too would like to see everyone using tongues for sanitary reasons, I did not think it was appropriate for the breakfast staff to berate the customer do loudly in front of others. FOOD: The breakfast is included and very decent but not for the health conscious. The hot breakfast changes slightly each day. It usually consists of bacon or link sausages, premade mini omelets, frozen home fried potatoes, biscuits and gravy, and oatmeal with multiple available toppings. There are also a few cold cereals, cold boiled eggs, bagels, low quality muffins, cinnamon buns, and English muffins. You can also make hot pancakes if you choose. There are very few fruit options. However, if you are not there for breakfast you can ask them to prepare you a to go breakfast which is usually a bag with a bagel and cream cheese and a yogurt or fruit snd milk. The breakfast area has a coffee machine so you can make coffee, capuchin, hot chocolate anytime of the day and sit in the breakfast tv area and drink it or take it with you. The eating tea is pretty nice but the sofas are cheap and when you sit in one it almost sinks to the floor. So if you are pregnant or elderly, I suggest you sit in one of the cereal chairs instead. BATHROOMS: The hall bathroom on the main floor is clean and nice. GYM: Barebones. I do not know if this should be called a gym. It has only a couple of pieces of equipment. However, it is clean. CONVENIENCE: The only really good thing about this hotel is that it is minutes away from everything to include Walmart, Target, movie theater, shopping, eateries, drugstores and more. I don't like IHOP, but if you do, you can walk a few steps and it's right there.

My husband had to visit the Casa Grande area for work and I came along. This Holiday Inn is just…read morefine-nothing fancy, but it was clean. It's dated and our sink faucet wasn't tightened down enough. Just a tip, sometimes you have to pull the door handle up instead of down to open the door. Breakfast was also fine and nice that's it's included of course. Staff were friendly.

Best hotel ever, great customer service and very clean rooms and facilty. I would really recommend…read morethe hotel to anyone

Third stay here in a couple of months and just as consistently excellent as ever. Since I went…read moreinto so much detail in the previous two reviews, I'll keep this one brief: OUTSTANDING service across the board - front desk, housekeeping, food/beverage Comfortable and CLEAN room Excellent and safe location Just not gonna stay anywhere else in CG! ___________________________________ This is an update - Well, here we are a couple of weeks after our first stay at Best Western Plus Casa Grande Inn & Suites and having a great time again. You just cannot beat the level of service here. We're treated SO well. Welcomed warmly, listened to, accommodated, it's all great. Not even just the front desk staff (Pam and Elizabeth, the manager, are totally awesome), but seriously every single staff member I interacted with was helpful and welcoming. This time in a suite instead of standard king. Great room. Really spacious. CLEAN and fresh. Great location. Safe. Easy parking and easy access (low curb for luggage, wide doors, etc.). Good breakfast buffet - plenty of selection including gluten-free options, not only pretty good food but good coffee and not only do they offer decaf, but it's GOOD decaf. And that's just the coffee in the breakfast room - there's a cool espresso machine in the lobby/dining area. Great water pressure again, good A/C, plenty of USB outlets, a nice couch and second television in the suite. I just don't see staying anywhere else in Casa Grande. And we won't. We'll continue returning here. ___________________________________ We've barely been here 24 hours but there already quite a few things we love about this Best Western Plus Casa Grande Inn & Suites. I gotta start out by highlighting the amazing, outstanding service. I had to call a few days ahead of time to clarify a detail, and I'm pretty sure - in retrospect, having now met her in person, that it was Pam who handled my call, because she was pleasant and personable. Plus I called ahead the day of check-in to see if we could check in a little early and she accommodated the request cheerfully, and she turned out to be the one who checked us in. She was warm and welcoming, and the check-in experience was flawless. And I had several interactions with her after check in, each one pleasant and helpful. But even housekeeping (you heard me - yes, housekeeping, and we're only here for two nights) staff were friendly and helpful. I returned to the room to find housekeeping finishing up the room, no big deal, so I went downstairs to hang out in the lobby and planned to go back up in 10-15 minutes to see if the room was finished. Not FIVE minutes later, Pam comes over to let me know that the room was ready. Housekeeper called her to let her know, and she let ME know, in turn. WOW! Who does that? That is knock-your-socks-off service! Now, the details. - Hotel overall and the room itself are clean and even fresh-smelling. - USB outlets at the bedside and one on the work desk - strong WiFi - Free parking - Great location (not only central but nicer area that feels safe) - Complimentary breakfast - Cool espresso machine in the lobby - Spacious room - Excellent water pressure in the shower (and sink) - Not only a microwave, but a virtually full size refrigerator - MUCH bigger than the standard mini-fridge. And colder. You can comfortably store food/leftovers and beverages in it. - Cool window blinds - Air conditioning worked really well Areas for improvement - just one for me, and this is personal preference; the mattress was a little soft for me, and the pillows a little small, so the mattress slid out away from the headboard as I sat up to watch TV a couple of times. Not the end of the world, but a minor inconvenience. We will absolutely stay here again when visiting Casa Grande.

Here's how my stay started. Upon arrival I was third in line. Behind calls that kept coming in…read more The mystery more important than the reservation. Then a cop walked in because there was some sort of domestic issue there. We got to our room and no ac was on. It was 103 when we rolled into town Our room has wallpaper peeling everywhere. The walls and ceiling look water damaged. Bathroom was small and needs updated. Location is near. Interstate and plenty of fast good and gas stations. Would not stay again.

This was the perfect stop while driving thru to Florida! Very inexpensive, great breakfast and…read moresuper friendly staff. Rooms have fridge and microwave too!

Busy hotel. A lot of construction workers stay here. Rooms…read moreare clean and quiet. Rear parking lot is large and can accommodate RV. Pool is nicely layer out with towels and lots of chairs. Hot tub is sand filtered and has sand in the bottom. Bar and rear is open in the evening. Happy hour specials are good. Burger and pizza were worth the price and tasty. Pool table and juke box made the bar area lively. Large selection of breakfast chooses. Regional specials as well! They were really decorating for Halloween.

First time at this Hotel, it's an older place in Downtown which was convenient. Had the double…read morequeen room. Reasonably priced, clean and room was remodeled. Lots of negative Yelp reviews, no complaints or problems encountered. Will stay again for an overnight stay. Have been happy with Airbnb for multi-day stays.

Stayed for 3 nights and it cost almost $900. This place is in serious need of a makeover! The…read morebathtub was laced with black mold (at least I think it was black mold) and the bed was hard as a rock. The receptionist was nice and the buffet was decent but for that price I could have stayed at a motel 6

Right off the batt, the reviews of every hotel in this town is quite poor (we have no option or we…read morewouldn't stay here) bc of that, i want to inspect the room before we stay in it and I'm not allowed to see the room to verify its clean and decent "due to covid" BUT if I don't like it after we are allowed to step inside, they will not refund my money. I was Just told that cleaning doesn't get done for the first five days of our stay. Wtheck. So is there a great discount for this lack of service?!! The businesses are raping the customers in the name of COVID. No guarantees or services for me... the one paying their salaries and helping to keep their business open. Its bogus. Once in the room, it is old. Outdated. But seemingly clean, until i run my hand over the countertop in the bathroom... covered in some sort of powder or old makeup or something. Floor, tub, etc is clean. Haven't slept on the bed yet but it feels cheapy. Will know more tomorrow. Front desk lady was professional and kind. Doing her job.

First time at Baymont by Wyndham in Casa Grade. Pre-check in on line was easy. Front desk was…read morefriendly. Room was clean, bed was comfortable, TV worked and refrigerator was cold. Not much more you can ask for in a one night stay. Passed on the complimentary breakfast. Room was pretty standard, furniture did not seem to fit room, but no big deal for one night. Been in better and been in worse.

We only stayed one night. There was no soap provided by the bathroom sink which is outside the…read morebathroom. If you want soap you have to get it from the shower dispenser. They only provided a lotion dispenser by the bathroom sink. There was only 1 coffee cup and no water cups provided so we shared. We went to get coffee and there were tables but not enough chairs. It's the little things that are overlooked that are so frustrating to travelers.

Stayed two nights as I had to be out of my home for maintenance to be done. The staff was very…read morekind, efficient and accommodating to me. The room was clean and appeared to be remodeled. The breakfast included in the room rate was outstanding. I have no complaints about this place, only compliments. And it's close to many things!

We were in a pickle came down to Arizona during spring training and all hotels were booked or…read moreexpensive.. as we were driving down the freeway heading to Bisbee and were getting tired.. I had been calling all over we saw a sign on the freeway for the next exit a quality inn We didn't find it right away we stopped at two there hotels and they were hole in the walls one actually wanted $375 a night mind you it was already 10pm We decided to get back on the freeway and had to drive down to make a you turn and we saw the Quality inn yay! Lucky they had one room a bit high in price but it was gonna do Front rest was extremely sweet very helpful Got to our room and it was very nice and cozy Clean! Beds were so comfortable pillows great Bathroom was clean water pressure was good and very comfortable water temperature Air conditioning worked great We had a goods nice rest

Ok, I have a very mixed review. The room was clean and the the bed really comfortable. But they no…read morelonger have staff. You have to check in at a kiosk where you talk to a human on the screen who is located Elsewhere. When I asked about staff I was told they were on break. I had trouble getting online and went to the counter a couple of hours later. Still no one. I went back to the kiosk where a woman was asking for help because her GPS brought her to this hotel but she was supposed to be across the street. The kiosk person could not help her. I asked the kiosk person for help with the internet and she read the answer to me - restart my internet. I did it right in front of her, showed her my phone, and that it was not working and she told me again to restart the internet. When I asked when a person would be back at the hotel, she told me the person had just stepped away for a break. When I explained that the person must be on a two hour break... she read another page and explained that no one would be back and that staff had left at 1:00. The doors do not lock at night. It did not feel safe. In the morning, there was some food out out but no bowls or plates. And again, no one around to help. I will not be back and will likely avoid all Super 8s from now on.

I recently made a cross-country trip from California to Florida. We needed a place to sleep, so we…read morepicked this one, not expecting much, since it was a Super 8. We were all impressed with the rooms and staff. The motel is right next to an IHOP where we received a motel discount. If we ever drive through Casa Grande again, I hope to stay there again.

For a dump in the middle of nowhere, this was a pretty good place. The other customers are the type…read moreof typical riff-raff (not a word) you would expect to see here. The rooms were pretty beat up and old but still comfortable and allowed for a descent night of sleep before a full day of driving. They offer a full breakfast which is a great money and time saver for the highway traveler after driving through a dust storm. The pool was closed based on inclement weather so my kids were pretty upset as they intended to swim across the southern states of America. The coffee was weak and the mattress was too soft but you know what...I liked it here.

They are great for mice and roaches and an owner that says "they are desert mice and just deal with…read moreit." I found the mouse at 11:50 pm went to the desk called and rang the bell no one there! Don't stay here unless it is free and you have no place else. The mouse is a screen grab from video I can't put the video up now.