Be careful, they charge you $3 per day to park a car there that you don't have lol. The front desk…read moregirl with less than stellar customer service told me this right off and I said but I don't have a car, I use Ubers... she then said, "oh okay I'll take it off then." This made me curious so I asked more questions. I asked her is this something that you add automatically? She said yes, then I asked how do you know who even has a car parked and who doesn't? She said it's just an automatic charge. I asked, is there some type of form you need to fill out with your license plate number or something? She said no. This is the craziest policy I've ever heard and It made me wonder how many people have been ripped off with this ridiculous fee lol. I was literally dumbfounded. Our TV didn't work in our room, I call front desk and spoke to the same "ball of fire" at the front desk to let her know this and she said, "I'll send maintenance up." Maintenance came up just to tell us he doesn't know how to fix these smart tv's and its supposed to be another company that fixes them, he said he would let the front desk know it's not working lol I never received a call back from the front desk. Wasted time! Long story short I fixed the tv myself by unplugging it for about 10 minutes so it could reset. I hate staying here but it's literally the only available option that's close to my family when I come in from out of state. Each time I hope for it to get better but it doesn't lol. Not to mention every time I have come to this hotel to stay and it's a lot, The staff are always different there's never long term employees here, which says a lot.

Something has changed for the worse. We have been regular customers with stays about 5 times per…read moreyear and during our last two visits we have noticed a dramatic decline. Breakfast has become severely limited in comparison to previous years. All safe gluten-free options, once plentiful, are now absent with the exception of apples. Individual yogurts have been replaced by a communal cross-contaminated container, etc. Even for my husband with no food allergies, the options have dwindled to powdered eggs and waffle or cereal as more desirable items are not replaced for the following day. Checkin was difficult as the staff was not ready and rooms were not available until 4:30pm. Housekeeping must have been rushed because there was goopy mess on the bathroom faucet and spills on the nightstand. I found a housekeeper in the hall who gave me tissues sprayed with cleanser so I could clean the surfaces. Vomit on the sidewalk at checkin remained throughout our stay despite notifying the front desk. Our sleep was impaired by a flapping sound coming from the bathroom vent which continued throughout the night and day. The nice perks we used to receive (a goody bag with snacks and waters at checkin) no longer happen. We are disappointed because this had become our home away from home - but our last two stays have us wondering whether we need to find a new place for the future. Certainly no longer worth the $270 - $370/nt we have paid, depending on timing. We are hoping that a negative review will result in improvements.

A nice place to stay in Middletown. The room was clean and the bed was very comfortable. On…read moreChristmas morning, we were pleasantly surprised with a stocking that included a bottle of water and some candy, which was a thoughtful touch. There was ample parking available, and the lobby restaurant was adorable. The staff were friendly and accommodating. The only minor issue was some chipping on the bed's headboard. Overall, it was an enjoyable stay.

My wife and I booked here when our preferred hotels in New Haven were sold out. Our room with two…read morequeen beds was reasonably clean and spacious. The hallways and the room itself had a strong smell of bleach. I appreciate having a clean and disinfected room but this was a LOT of bleach. Our room was also showing signs of age: mold on the caulk ring around the tub spout; one upholstered headboard had what I can only describe as claw marks; and there was a line on one wall running along the ceiling that probably wasn't mold, but looked too much like mold not to resolve. There were also two hairs on the shower enclosure by the shampoo dispenser etc. Noise was tolerable. Occasionally car or motorcycle noise was quite loud. The usual children running in the hallway at 9am. Didn't hear anything from adjacent rooms other than door slamming, but we did have white noise playing pretty loudly. There was a wedding so I have to guess that we were far away from the guests. You have your choice of paid valet parking or Self parking in the back. We chose self parking. There aren't a ton of spots so I don't know what happens if they are full. Your room key gives you access to a rear entrance from the parking lot. There's a sign--we found the door, but the door itself was not clearly marked. It also lets you into a stairwell that feels slightly sketch. If I were a single woman I might feel uncomfortable using it. Perhaps a silly point but I hate that they pipe in music in front of the inn. It feels so cheap to me and so unnecessary. Just a pet peeve. In conclusion, I would avoid coming back. This feels like a place where standards and maintenance are starting to slip.

We arrived at 1:00 AM after a long day of traveling. I must say that the front desk personnel was…read morevery informative, very patient and extremely professional. The person went out of his way to make sure everything was fine. The room was clean and although going to renovations our stay was great. There was a continental breakfast and in the morning the staff was great. The price was very reasonable and worth every penny.

It would be an understatement to say this motel is a Connecticut Department Of Social Services…read morefacility. If you are going to stay here, you must realize a significant portion of the guests are "transient" and have little incentive to abide by social norms. The staff makes some attempt to mitigate that, but they don't want to jeopardize a reliable income stream. My room rate was low. The motel should still provide me with the advertised amenities, in particular a working refrigerator and reliable internet. The refrigerator barely gets down to 57 degrees F. When I pointed out my milk would spoil, they at first said milk can safely be stored at 60 degrees, then they suggested I store my food in a refrigerator accessible to ALL guests !!! When I went to get several tubs of ice, they complained I am taking too much ice. It appears some social services agency has a contract with the motel. People with little incentive to live within social norms stay here on an ongoing basis. They leave beer cans outside their doors, and smoke inside the motel. I am woken by crying babies, and arguments by people sounding intoxicated. People walk in off the street to get free coffee and reload their coolers with ice. I guess the staff does not intervein as they know the people will be gone by the time the police arrive. Another guest stopped me in the hall to ask for money. I have never seen bugs, though other guests have told me I must be one of the luck few. When I first got here, the room smelled like it had just been painted. There is plenty of hot water, coffee, sweetener, and creamer (up until about 2pm).

This Hampton Inn is only about six years old, but feels older and not as well maintained compared…read moreto other Hampton Inns we've stayed at. We usually stay here when visiting friends in the area. The rooms don't seem well constructed-while were were simply walking around the room for less than 10 minutes the front desk called to say the guests below us were complaining about stomping. At that point, we were already siting down, which suggests the floors are poorly insulated. Breakfast was the standard Hampton Inn offering and fairly average. The location is the bigger plus-close to friends, along with several of our old favorite restaurants and coffee shops. The staff is friendly, and the hotel does offer a workout room and pool. Overall, its a decent place to stay, but there's room for improvement.

Andrew the General manager can stop scamming guests! Watch out. Customers beware…read more Andrew, the general manager is a scam artist. He likes to charge people's charge account after the booking was canceled in advanced and yet claims they checked in, but somehow cannot show proof, license, or video that the guest was there. And then when asked to provide proof, he sends me and the bank somebody else's information. Definitely a privacy and HIPAA violation. Glad I have that customer's name, address and number, I sent him a nice letter to inform him. Funny part of this story was I cancelled the original booking because of a location error and rebooked to a Holiday Inn but a different location and checked into that location... lol so I guess I'm a magician that can be at two places the same time!! Scan and fraud.... Wonder if corporate knows he violated someone's personal privacy.

The most disgusting place I've ever been to. The moment we drove up they had caution tapes at the…read moreentrance. We entered and it had a very nasty oder and the had dozens of fans running. We didn't want to stay but due to the fact we traveled far and was tired we stayed. But its the worst hotel environment I've been to. The front door had to be slam shut to close. The toilet and shower was nasty. I would not let my worst enemy stay there. Our stay was upsetting.

Dirty! Dirty! Dirty!…read more 1, Under construction or renovation (No notice given when making reservations) 2. Kitchen CLOSED so no free breakfast or not even a cup of hot coffee 3. Poor counter service (front desk person who I think may be the new owner was sleeping!!!) 4. Room cleaning service? NONE I've always tried to use the Choice Property Family of hotels but their management control of new owners and under renovation is HORRIBLE. I've started to use other family of hotels Postscript- would have stayed elsewhere but it was during graduation at many colleges and universities in the area that many of my other choices were sold out. Lesson to be learned? Make your reservations early when choices are still available and BE SURE TO ASK ABOUT THE PROPERTY CONDITION.

Dark, dank, dismal, depressing and dirty. Ugh!!! This place…read moreis so badly done! Had an uncharacteristically bad experience! More deets to follow...just DON'T! So we check in and the room smells horrid! Like stale cigarette smoke. We try another room and also smelly, so just stay in room one, and bring in air fresheners & deodorizers. It's also dirty, not kept up with broken bathroom shelving and dark/dingy. To make matters worse, desk help chases me out of breakfast room because I have a service animal?! What?!? She is small, totally quiet and very well trained. I am SO embarrassed!!! Policeman shows up and talks to the desk clerk. Worst residence Inn experience EVER- Ugh!! Just when you think it can't get worse...shower door was entirely broken off track when we came back late tonight. Also--no pillows at desk to make uncomfortable sofa bed for our teen son?! Please...worst residence inn EVER. Just DON'T STAY HERE

Our company headquarters is in Rocky Hill, so we've stayed here consistently several times per year…read moresince 2008. The staff is always friendly with the common areas always very nice, however, room experience varies widely here. You definitely do not want a room that is on the South side facing outwards towards West Street or towards the I-91 exit. There is tremendous road noise all night long making it hard to get a good night's sleep. If you have a room that's facing the interior courtyard or the North side, you can rest quite peacefully. If you're unfortunate enough to get one of their disabled/accessible rooms, often those are not as well maintained, have broken items such as curtains (see photo), and fixtures are uncomfortably sized for a taller person. They should better maintain them and limit these rooms for people that actually need them. Overall, we still rate the property with 4 stars because barring the location/type of room mentioned, the rest of the hotel is quite nice. We're basing this on 17 years of stays here. We regularly choose Residence Inn when traveling for business and have stayed in several in nearly every state (we are Marriott Lifetime Titanium Elite Members). This hotel is predominantly a good to great stay. There are comments about it being dated decor, which we think is less about this location and more about the Residence Inn brand as a whole. We find this consistent and nicer than most we've stayed in within the brand. Our only reason for 4 vs. 5 stars is the noisy South side and that over the years we've been given one of these accessible rooms despite being listed on our profile that we do not want one.

I have loved staying here ever since I was a kid. We live in town and would stay just to get a mini…read morevacation. Would love to use the beautiful indoor pool and hot tub. Even the gym got some use . And the food was excellent. Good times.

Okay hotel in the middle of no where. I have been here for business trip numerous times. Some…read morepeople front desk are way too arrogant, but others are very helpful and nice.. The hotel bar food exceeded my expectation - its definitely better than other hotel bar foods. I loved their shrimp fra diablo but their new menu doesn't have it any more. :( Gym is very small and the swimming pool has hot tub too.. Again, it is okay hotel but I wouldn't stay here if it costs more than $200 to be there. If you can get it for less than $100 by any chance.. that should be okay..

The hotel lobby is very nice. It was remodeled a few years ago and it still looks good…read more The rooms on the other hand, haven't been updated in 20 years. Paint is chipping, wallpaper is peeling, tile and tub are outdated, USB ports are old, safe did not close, etc. The front desk staff were very pleasant and accommodating. I've struggled with finding a decent Bonvoy hotel in the Capital Area. My search continues.

This hotel is looked a bit down at the heels. In fact a member of the staff told me that it was…read moreabout to be renovated. The first room I went to, the key wasn't working. The second smelled like a swimming pool. The third was OK. After the first night, no one made up the room or replaced the towels. At the front desk we were told that we needed to ask for housekeeping, but no one had told us this. Nor were there hang-tags that would have indicated our preference. Very disappointing for such an expensive stay (over $300 including taxes).

I am a regular here, over 10 years coming and going and staying here. I have dealt with most of…read morethe owners and workers over the years, been through the renovation process and even COVID years. The layout of the rooms in the double king room suite are just what our little family needs. plenty of space, neat layout, two TVs and sofa in the room. Since the renovation, there is no padding under the carpets, so walking is heard all through the hotel. Also hard on the knees. Kids running is a nightmare sound upstairs. Hotel has issues for sure - probably due to revenue issues. Our current trip the door lock did not work with the key (door lock battery was drained) - second room, same thing, battery down. That issue was fixed when we left for the day, so that was a forced issue fix. Our room was fine this time, AC worked, TVs worked, great shower and clean. As others have stated, there is no breakfast served anymore (SEP2024 - so not a COVID thing - must be revenue issue) Sad to see when you cannot even get a cup of coffee out there (who trusts the in room coffee maker??) There are some workers who are pretty short with guests, so I have had that too - but not this trip. Overall, the location and room type is what we seek when in the area, and this room and the 110$ rate cannot be beat - 2 kings, sofa, 2 TVs is a great space with kids - we can overlook the other shortcomings - though as stands - a 5 star rating is pretty hard to come by, but 4s are easy...

As far as the hotel itself goes, it was really nice. Probably the nicest Quality Inn I've stayed…read moreat. If it was all about the cleanliness and Quality of the room, this review would get 5 stars. Plus the value is great. The reason this review has 2 stars is because of my experience checking in. The man at the desk on September 16th's evening shift was so rude and abrasive towards me that if I wasn't tired, I would have walked out. He has no people skills what so ever. He snapped at me several times including with his request for my car info. The week before, I had stayed at the Comfort Suites in the same town and also dealt with a rude employee. What's going on in this town? I really think someone should investigate this. The customer service is unacceptable!