if your child is black or has a disability please do not take them to this establishment. the pool…read moreman stood over my non verbal autistic grandchild. yelling at him to shut up. once i informed him that he was unable due to his condition. i was told "you people need to.learn to control your kids." when i asked ,who is you people. he repeated himself. the managementlied and sided with their employee

They randomly charged my card AFTER my stay, multiple times and when I finally got a hold of…read moresomeone who could help after TWO weeks of calling they refunded it and THEY CHARGED ME AGAIN. This time they say they refunded it and it never came. The general manager of this location just leaves you on hold until you hang up. This simple three day has convinced me to never stay at a holiday inn express ever again.

Super Enjoyable: Beautifully decorated, fresh & cozy, and 100% quality. Plus, the location is…read moreconvenient. The Atlantic Inn definitely lives up to its characterization as a boutique motel. We had a very restful sleep on the motel's high-end bed (the mattress pillows & bedding were so nice that I wanted to book a second night just to sleep on that bed again). The morning was top-notch too, as the fabulous shower & thick fluffy white towels started our day off perfectly. There wasn't a speck of dirt anywhere to be found, and the hotel seemed to have been recently renovated. Zero complaints-- it was a 100% perfect stay.

Just in the area for one night and was so impressed with this super clean, cute motel. Bed was…read morereally comfortable, bathroom bright and shiny with a great shower and everything about the place just looked well cared for. I would definitely stay here again.

The motel has gone through lots of updates and is now very nice. Brand new flat screen TV's, room…read moreare clean and smell great and the staff is very very nice. They take good care of the grounds and it is very well manicured. Microwave and fridge in each room, hot water is ENDLESS and the towels are fresh and clean, as well all the linens. I think it's the best spot on the Berlin for under 80 bucks a night.

HORRIBLE. -room…read moresmelled bad -hard as rock beds -STAINS ON PILLOWCASE AND FLOOR Not to mention when I turned on the television, there was porn on the tv. Worst overnight stay I have EVER had.

Avoid at all cost!!! I got very ill in this motel room from a really bad face rash to bedbug bites…read moreall my over my body.

Update! Was a 4.5 before, but things have been so good the moment we walked in the door I said "I…read moreneed to update the review on Yelp!" We've been keeping the place clean every day before we leave, and we've always found things lovingly put away and cleaned even more when we return. Today there was a little dish towel set out for us in the kitchen -- whoever cleans the rooms must have seen how much my boyfriend and I have been cooking. It brought a smile to our faces. The best part is this -- we woke up this morning to some work being done next door (not too loud or anything, it was just happening when we woke up) and we ended up leaving about an hour later. After a long day out visiting my family, we returned, and lo and behold -- our room was updated after we left with a brand new FLAT SCREEN TV and NEW WINDOWS! Everything that was on top of our old dresser was gently set aside, to the point where I wasn't even freaked out about someone touching my stuff -- everything here is like there's a bunch of friendly ghosts running a lovely little place. I never see any of the staff, but somehow everything is being so well-kept. This place is perfect for long-term stays. You get used to the busyness of the Berlin Turnpike, the Dollar Tree down the road has all the kitchen supplies you could need, there's a cute farm market nearby with fresh veggies during harvest seasons -- Perfect and incredibly affordable at the weekly rate. I'd rate higher if I could.

I would not stay here again…read more Pros: - Close to quick eating places - Close to Walmart - Right off the highway - The guy who works in the Bistro in the evenings is great! - Sauna in the women's locker room - Fridge and microwave in room - Cups are "sealed" as cleaned Cons - room 322: - Old hotel that has been lightly spruced up (you know the term - putting lipstick on a pig - yeah, this is it) - see pic with old electrical - Beds are super uncomfortable - 1 of 4 pillows needed to be replaced years ago - Mold growing in the shower (on the soap dispensers and on the shower curtain) - Bath tub needed to be scrubbed (looks like it hasn't been cleaned in months - good thing I had shower shoes with me) - Furniture is super old - Shower head needs to be replaced - No heating in hall leading from elevator to rooms - Shower did not have cold water - it was scalding hot (glad I didn't have a kid I needed to bathe or the kid would have been seriously burned)

Stayed here for an overnight for a military ball. Front desk staff and hotel staff in general was…read morefriendly. Our room was spacious, on the third floor and was very clean, however one of the lamps in the room did not work. There was a small coffee bar with pods provided, and water cups. Shower had good water pressure and there was ample towels provided. The bed was comfortable but the pillows sucked. The room they had our event in was spacious, and clean as well. They served food (one meat (chicken), mashed potatoes and two different times of veggies, three different salad options with dressings and an assortment of breads. Dinner was great, desserts were so so. But they did have a large assortment of those as well. Water, lemonade & iced tea were all available on each table and there was also a bar available for cocktails or beers. I'd recommend using this space for future events for anyone looking.

I don't understand why this place has such bad reviews. I stayed here with my boyfriend yesterday…read moreand it was so nice. We stayed in the Jacuzzi room and it was very clean and nice. The water was hot and the service from the front desk was very nice. Our room was quiet and there wasn't anyone weird hanging around outside like I have heard some people say on other sites. The woman at the desk told me they are doing a little renovating and there was some noise in the morning but not until around 10am when everyone should be up anyway since checkout is at 11. The place was easy to find and we did not need to go to the front to ask for anything. The heat and ac worked great and the bed was very comfortable with bright white sheets and bed spread. I could not have asked for anything better. If I go to an xfinity show in Hartford again I will definitely stay here again. Great place for a couples night!

I've stayed here before and it wasn't too terribly bad for a weekly stay. But in the past month or…read moretwo this place has been taken over by someone else who I hear is actually leasing the property. I plan on reporting them to the health department! The new person let go of all of the staff except the general manager! There is no housekeeping anymore so this guy is renting out dirty rooms and offering you a "twenty dollar discount" if you clean the room yourself! $20???!!!! Are you kidding me? It costs a lot more than that to clean a room and why should I do the dirty work to stay here?!? They charge $245 a week for a regular room and $285 for a studio and $295 for a one bedroom. I am being charged $295 for a studio though and when I questioned why I was told that mine is large like a one bedroom (not really because I actually saw the one bedroom) I wasn't going to argue because I already yelled at the guy for trying to give me a dirty room. Besides the room being dirty there was a large hole in the bathroom wall near the floorboard. One room was reserved for me by the general manager and when I got there to pay the new owner said that my room was taken so he offered me the dirty room with the hole in the wall. I got angry and said you can't do that to people and you can't rent out dirty rooms he changed his tune and gave me the room that was originally reserved for me! So much for it being "give out" huh? They charge $10 deposit for a second key even though more than one person checks in. It's a $5 deposit for the remote for the tv. It's a $10 deposit for the Internet and you have to go to the office with your dirty linens to get them replaced. The room we are staying in has NO HEAT AND NO AC! The general manger is an absolute sweetheart and she tries to take care of all of her guests. I feel sorry for her because she has to battle with stupidity from the new owner!

A Comfortable Stay with a REALLY Good Bed!…read more I had a very nice stay at Best Western Hartford Hotel & Suites. My room was spacious and had a great layout, with a separate sleeping and sitting area, a desk/workspace, and a kitchenette area with a sink, counter space, cabinets, and a coffee maker. The room was comfortable and nicely put together, and I really liked the blue-and-white color scheme. There was also plenty of seating, which made the room feel more like a little apartment than a standard hotel room. But let's talk about that BED! It was SUPER comfortable. After a long day, that's exactly what I want from a hotel room, and I slept really well. I also had breakfast at the hotel, which was a basic but solid buffet. There were bagels, cereal, eggs, oatmeal, sausage, toast, and waffles, along with coffee, juice, and tea. Nothing extravagant, but there was a nice variety of options and it was convenient to have breakfast right at the hotel. One of my favorite surprises was transportation. I was able to ride VEO to and from the hotel, which I honestly wasn't expecting. I initially thought the hotel was too far outside the VEO geofence, so I was pleasantly surprised when I discovered I could actually use one. Since I don't have a car, that made getting around much easier. The hotel also has a fitness center and comfortable common areas, so there are some nice amenities beyond the room. Overall, this was a solid 4-star stay for me. The spacious room, comfortable bed, breakfast, and unexpectedly convenient VEO access all made for a positive experience. There are a few things that keep it from being a 5-star stay, but I'd definitely consider staying here again when I'm in Hartford.

Coming in with a slightly sleep-deprived and travel-exhausted review after a long weekend at a LARP…read moreevent -- and honestly, this place delivered exactly what I needed. The price was right, the location was convenient, and while it's definitely not fancy, the room was clean, the bed was comfortable, and they had actual real pillows, which somehow feels like a luxury these days. The staff was kind and welcoming the entire stay. Now, is the area a little sketchy? Sure. Did it seem like at least a couple people were meeting their secret affair partners there? Also yes. But none of that mattered once I stepped into what may have been the greatest hotel shower of my life. Perfect water pressure, full temperature control, and after an exhausting weekend, that shower felt genuinely life-changing. For a brief moment, I transcended this mortal plane and felt spiritually restored. Would I call it luxury? No. Would I absolutely stay again for that shower alone? Without hesitation.

I would like to give this 3.5 stars but am rounding up for overall experience. It's a nice hotel,…read morebut one that could use a bit more attention to detail. The room was spacious and comfortable, but a bit dingy in spots. Nothing particular to rave about but definitely would stay again.

This was a good stay. Easy and friendly check in. Nice room on the top floor as requested. I would…read moredefinitely return.

I didn't even want to give this place 1 star This place has…read morebeen around for decades and it definitely looks like it! On a spure of a moment we decided to stop here to stay for a few hours and when checking in they had to clean our room! Which with the lack of cars and many rooms ( 2 levels in the front and back) it made no sense that they had to clean a room! Hmmmm ! Anyways thinking the room would be available in minutes ....try waiting 40 to maybe an hour!!! (Glad I wasn't the one paying) We finally got the room and once in the floor was damp like in a mosh pit , dead roaches on the floor and live ones crawling on the walls and we definitely can't forget the mildew! I know it wasn't the Taj Mahal but I didn't expect to walk into a huge garbage dumpster either! This place needs to get shut down !!!! Ps! They also are so concerned about how many people are in a room, which is a total joke when they should be more concern about trying to prevent people like me that call them out on their (Fill in the blank)!!!!

This place is absolutely terrifying. I've never seen anything like it before. There were all…read moredifferent colored bodily fluids on the sheets, the ceiling in the bathroom was ready to fall in, stains all over the carpet, smelled so gross, of mold or something. I went there to see a friend, I would never stay there. I don't recommend anyone stay there unless you want bed bugs and diseases.