They randomly charged my card AFTER my stay, multiple times and when I finally got a hold of…read moresomeone who could help after TWO weeks of calling they refunded it and THEY CHARGED ME AGAIN. This time they say they refunded it and it never came. The general manager of this location just leaves you on hold until you hang up. This simple three day has convinced me to never stay at a holiday inn express ever again.

It's updated but the level of crappy contractor workmanship is really bad... faucet that came off…read moremount, AC buttons damage, seat ripped up. Could be guests that tear $h8t up.. well it is updated but just that it's not a 5 star or even a 4 star hotel. It could be dumpy but it's not dumpy... just gave us 2 towels and 2 face clothes. House keeping didn't do a good job of wipe things down. Some pee under the seat, a little pub hair on the bath floor mat..

Super Enjoyable: Beautifully decorated, fresh & cozy, and 100% quality. Plus, the location is…read moreconvenient. The Atlantic Inn definitely lives up to its characterization as a boutique motel. We had a very restful sleep on the motel's high-end bed (the mattress pillows & bedding were so nice that I wanted to book a second night just to sleep on that bed again). The morning was top-notch too, as the fabulous shower & thick fluffy white towels started our day off perfectly. There wasn't a speck of dirt anywhere to be found, and the hotel seemed to have been recently renovated. Zero complaints-- it was a 100% perfect stay.

I had a wonderful experience at the Atlantic Inn while staying in Wethersfield. Check in was fast…read moreand seamless. The room was extremely clean, my bed & pillows were very comfortable. The area was very quiet and felt safe. I loved that I could walk to Starbucks every morning to grab a coffee. I would definitely stay here again. Thank you!

The motel has gone through lots of updates and is now very nice. Brand new flat screen TV's, room…read moreare clean and smell great and the staff is very very nice. They take good care of the grounds and it is very well manicured. Microwave and fridge in each room, hot water is ENDLESS and the towels are fresh and clean, as well all the linens. I think it's the best spot on the Berlin for under 80 bucks a night.

HORRIBLE. -room…read moresmelled bad -hard as rock beds -STAINS ON PILLOWCASE AND FLOOR Not to mention when I turned on the television, there was porn on the tv. Worst overnight stay I have EVER had.

Avoid at all cost!!! I got very ill in this motel room from a really bad face rash to bedbug bites…read moreall my over my body.

Update! Was a 4.5 before, but things have been so good the moment we walked in the door I said "I…read moreneed to update the review on Yelp!" We've been keeping the place clean every day before we leave, and we've always found things lovingly put away and cleaned even more when we return. Today there was a little dish towel set out for us in the kitchen -- whoever cleans the rooms must have seen how much my boyfriend and I have been cooking. It brought a smile to our faces. The best part is this -- we woke up this morning to some work being done next door (not too loud or anything, it was just happening when we woke up) and we ended up leaving about an hour later. After a long day out visiting my family, we returned, and lo and behold -- our room was updated after we left with a brand new FLAT SCREEN TV and NEW WINDOWS! Everything that was on top of our old dresser was gently set aside, to the point where I wasn't even freaked out about someone touching my stuff -- everything here is like there's a bunch of friendly ghosts running a lovely little place. I never see any of the staff, but somehow everything is being so well-kept. This place is perfect for long-term stays. You get used to the busyness of the Berlin Turnpike, the Dollar Tree down the road has all the kitchen supplies you could need, there's a cute farm market nearby with fresh veggies during harvest seasons -- Perfect and incredibly affordable at the weekly rate. I'd rate higher if I could.

I would not stay here again…read more Pros: - Close to quick eating places - Close to Walmart - Right off the highway - The guy who works in the Bistro in the evenings is great! - Sauna in the women's locker room - Fridge and microwave in room - Cups are "sealed" as cleaned Cons - room 322: - Old hotel that has been lightly spruced up (you know the term - putting lipstick on a pig - yeah, this is it) - see pic with old electrical - Beds are super uncomfortable - 1 of 4 pillows needed to be replaced years ago - Mold growing in the shower (on the soap dispensers and on the shower curtain) - Bath tub needed to be scrubbed (looks like it hasn't been cleaned in months - good thing I had shower shoes with me) - Furniture is super old - Shower head needs to be replaced - No heating in hall leading from elevator to rooms - Shower did not have cold water - it was scalding hot (glad I didn't have a kid I needed to bathe or the kid would have been seriously burned)

Stayed here for an overnight for a military ball. Front desk staff and hotel staff in general was…read morefriendly. Our room was spacious, on the third floor and was very clean, however one of the lamps in the room did not work. There was a small coffee bar with pods provided, and water cups. Shower had good water pressure and there was ample towels provided. The bed was comfortable but the pillows sucked. The room they had our event in was spacious, and clean as well. They served food (one meat (chicken), mashed potatoes and two different times of veggies, three different salad options with dressings and an assortment of breads. Dinner was great, desserts were so so. But they did have a large assortment of those as well. Water, lemonade & iced tea were all available on each table and there was also a bar available for cocktails or beers. I'd recommend using this space for future events for anyone looking.

I don't understand why this place has such bad reviews. I stayed here with my boyfriend yesterday…read moreand it was so nice. We stayed in the Jacuzzi room and it was very clean and nice. The water was hot and the service from the front desk was very nice. Our room was quiet and there wasn't anyone weird hanging around outside like I have heard some people say on other sites. The woman at the desk told me they are doing a little renovating and there was some noise in the morning but not until around 10am when everyone should be up anyway since checkout is at 11. The place was easy to find and we did not need to go to the front to ask for anything. The heat and ac worked great and the bed was very comfortable with bright white sheets and bed spread. I could not have asked for anything better. If I go to an xfinity show in Hartford again I will definitely stay here again. Great place for a couples night!

I've stayed here before and it wasn't too terribly bad for a weekly stay. But in the past month or…read moretwo this place has been taken over by someone else who I hear is actually leasing the property. I plan on reporting them to the health department! The new person let go of all of the staff except the general manager! There is no housekeeping anymore so this guy is renting out dirty rooms and offering you a "twenty dollar discount" if you clean the room yourself! $20???!!!! Are you kidding me? It costs a lot more than that to clean a room and why should I do the dirty work to stay here?!? They charge $245 a week for a regular room and $285 for a studio and $295 for a one bedroom. I am being charged $295 for a studio though and when I questioned why I was told that mine is large like a one bedroom (not really because I actually saw the one bedroom) I wasn't going to argue because I already yelled at the guy for trying to give me a dirty room. Besides the room being dirty there was a large hole in the bathroom wall near the floorboard. One room was reserved for me by the general manager and when I got there to pay the new owner said that my room was taken so he offered me the dirty room with the hole in the wall. I got angry and said you can't do that to people and you can't rent out dirty rooms he changed his tune and gave me the room that was originally reserved for me! So much for it being "give out" huh? They charge $10 deposit for a second key even though more than one person checks in. It's a $5 deposit for the remote for the tv. It's a $10 deposit for the Internet and you have to go to the office with your dirty linens to get them replaced. The room we are staying in has NO HEAT AND NO AC! The general manger is an absolute sweetheart and she tries to take care of all of her guests. I feel sorry for her because she has to battle with stupidity from the new owner!

Coming in with a slightly sleep-deprived and travel-exhausted review after a long weekend at a LARP…read moreevent -- and honestly, this place delivered exactly what I needed. The price was right, the location was convenient, and while it's definitely not fancy, the room was clean, the bed was comfortable, and they had actual real pillows, which somehow feels like a luxury these days. The staff was kind and welcoming the entire stay. Now, is the area a little sketchy? Sure. Did it seem like at least a couple people were meeting their secret affair partners there? Also yes. But none of that mattered once I stepped into what may have been the greatest hotel shower of my life. Perfect water pressure, full temperature control, and after an exhausting weekend, that shower felt genuinely life-changing. For a brief moment, I transcended this mortal plane and felt spiritually restored. Would I call it luxury? No. Would I absolutely stay again for that shower alone? Without hesitation.

The outside of this hotel looks great, and the staff are really nice. Wife booked a room here,…read morewithout researching the area based only on the pictures online and it having a pool. Bless her heart it's her first time booking a hotel. When we pulled onto Brainard st we were met by a a dozen or so at risk youths on dirt bikes and mopeds riding up and down the street like something out of mad max passing by us on the wrong lane, so I thought that was cool. But as a parent thats sketchy as f. We passed an adult video store, and a bunch of homeless vagrants. We pulled into the parking lot and property was really nice on the outside (seriously they had great landscaping). There was a guy smoking a crack pipe (glass stem) in his car in the parking lot and audibly yelling at someone on the phone. What you want to see when you are traveling with children. This property is next to the sewage treatment plant, a dispensary and a half collapsed building in case you want to know. We check in, staff is very friendly. We checked out the pool that looked like a closed abandoned one. Another strike. We go down the hall and a crack head gets on the elevator with us. She's talking a mile a minute, clearly on drugs, she was trying to talk to us. Yikes. Scared the hell out of my son. It's also broad daylight. Hallways smelled of mold and fresh weed. We get to the room, it was sorta clean. We looked out the window and saw a guy doing the fent fold in a neighborhoring parking lot. The bathroom light was flickering like it was a horror movie. My son said he saw "a giant bug" and my wife inspected the sheets and mattress and it looked like evidence of bed bugs and gross stains. Seriously, red stains on a mattress will make anyone want to puke. There was no mattress cover. Just sheets raw dawging on it We decided to just travel the 2 hours home and skip the rest of our CT vacation. Staff was very nice when we told them we were leaving like it was common practice. Definitely purchase travel insurance as Best Western will not refund you, but our travel insurance did. If you are a parent maybe skip this location. However if you are more culturally enriched than me you might enjoy this place.

I would like to give this 3.5 stars but am rounding up for overall experience. It's a nice hotel,…read morebut one that could use a bit more attention to detail. The room was spacious and comfortable, but a bit dingy in spots. Nothing particular to rave about but definitely would stay again.

This was a good stay. Easy and friendly check in. Nice room on the top floor as requested. I would…read moredefinitely return.

I didn't even want to give this place 1 star This place has…read morebeen around for decades and it definitely looks like it! On a spure of a moment we decided to stop here to stay for a few hours and when checking in they had to clean our room! Which with the lack of cars and many rooms ( 2 levels in the front and back) it made no sense that they had to clean a room! Hmmmm ! Anyways thinking the room would be available in minutes ....try waiting 40 to maybe an hour!!! (Glad I wasn't the one paying) We finally got the room and once in the floor was damp like in a mosh pit , dead roaches on the floor and live ones crawling on the walls and we definitely can't forget the mildew! I know it wasn't the Taj Mahal but I didn't expect to walk into a huge garbage dumpster either! This place needs to get shut down !!!! Ps! They also are so concerned about how many people are in a room, which is a total joke when they should be more concern about trying to prevent people like me that call them out on their (Fill in the blank)!!!!

This place is absolutely terrifying. I've never seen anything like it before. There were all…read moredifferent colored bodily fluids on the sheets, the ceiling in the bathroom was ready to fall in, stains all over the carpet, smelled so gross, of mold or something. I went there to see a friend, I would never stay there. I don't recommend anyone stay there unless you want bed bugs and diseases.