This hotel is the worst marriot I've ever stayed in. It's standards are non-existent. My room had a smashed in wall. The fridge was broken. Carpet was dungy. AC didn't cool room as there is some sort of sealing problem with windows so outside air always comes in. Burn marks on the desk. Stained coach. The common areas besides the lobby are not regularly cleaned or maintained. The elevator had the same garbage in it for many days. My hallway on 5th floor had no AC and you could tell they may pass a vacuum over it maybe once a week. Several rooms have black mold and broken ac's. I know this because others I was traveling with had to change rooms multiple times and took photos. Yet, it seems they keep rebooking the same rooms without fixing anything, as I witnessed people storm out of hotel in disgust. Id guess it's a franchise location and whoever owns this place must be cheap and doesn't care. My job was footing the bill so I had to suck it up and stay, but I would never stay at this dump on my own dime. read more

We reserved 2 rooms for our 11 family trip, the first night went well- we were gone all day .. when we arrived at 830 pm to go to our rooms .. the lady told us she had to move our children to the second floor .... said they tried calling me I showed her no calls ... we were on the 5th floor.. I explained we reserved 2 rooms together and put kids and 2 adults in the suite , because our child had anxiety attacks and we have to be close to her .. the lady at the desk called her mgr. told him or her they had 2 adjoining rooms very close to us . The manager told her no.. they would loose money by putting them in a double room.. (adjoining rooms).. she again was saying they would buy them on second floor and move us too.. I explained we had a newborn infant sleeping and no we would not change rooms .. I called my husband to come down to handle the room situation.. he said same thing to her no we would not move our room due to the baby sleeping .. then she bouts off , well I can have you removed by cops .. my husband grabs his phone walks off and called corporate.. the first person couldn't believe we were being treated this way.. we where transferred to someone else .. they called the hotel spoke to lady that was helping us .. she lied said he threatened her .. my husbands words were we need to get this handled or we will have a problem.. instead of calling her boss .. like we requested she acted like he wouldn't answer and said she wasn't trying again.. mind u .. we have 4 kids and two adults in that hot room .. a/c was off due to it leaked down 2 floors .. kids that needed to get baths and get in bed .. you know a 2 yr old and a 5 yr old pass bedtime .. and they wouldn't put them in the rooms they had .. cause it would cost them money.. ( only if they were sold out and she said they wasn't even close) so this makes no sense .. this lady was rude , lied to other person that called them more or less say we lied .. I realize we are white and she was black .. and lady on phone was also black.. if they didn't want white people to stay there /they should just put a sign on the door .. cause the way we were treated was beyond bad .. now at 945 ish we pack bags check out .. I confronted her about lying .. she said she didn't .. my husband said if u didn't want white people to stay here ... put a sign up... the other person there said ok that's not necessary.. my point your vacation didn't just get destroyed.. over there failing equipment.. by the way that room was 175.00.. a suite All we wanted was regular rooms . While standing there with lady another customer checked out due to dirty rooms .. coochie hairs in bed and bathroom .. never said she was sorry or let me get u a clean room.. another customer came to desk said u gave me wrong room key this isn't for my room... they really need employees that care about the reputation of the company and owners .. will never stay there again... I pray they have audio.. truth will come out! read more

Clean and comfortable room. The staff was friendly and helpful. Late night check in and early departure so not much else can be commended on. read more

If I could give this location a zero, I would. It is filthy! Hair all over the floor and beds. I believe a staff member had been sleeping in my bed before I checked in. The TV was on in the room, and a head print was on the pillow when I came to check in. There were obvious stains on the furniture (who knows what those stains were). Trash and dirt in the hallways. The furniture was old with pieces that seemed to not belong in the room. The shower looked as if it had not been cleaned as there were layers of soap scum! There were tags, coins and other trash all on the floor in the hotel room as if the room had not been cleaned. VERY unprofessional staff and management. People sitting outside of their rooms in the interior hallways SMOKING!!! Expected GREATER from a Marriott hotel ESPECIALLY when the cost is $200 per night in such a small rural town and in the midst of a global pandemic when cleanliness is a factor to prevention and stopping the spread of the virus. I will NEVER stay at this hotel ever again! read more

This is a lovely little hotel. We usually stick with SPG but needed a hotel in Hammond and this one was available. It's brand new, very clean and contemporary, and the people who work there are all friendly and welcoming. The rooms and bathrooms are spacious and well designed. The lobby is a comfortable space conducive to relaxing and hanging out. I would definitely choose this hotel over the others in Hammond, because it seems to fit the needs of everyone. read more

very new & modern! very comfortable bed rooms are huge but we LOVED the sofa bed. read more

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The customer service here is terrible! Management needs to look at there staff and make sure there attention is for the customer! Didn't have my reservation and didn't tell me they are full! I am standing there listening to both sides on the phone and they both lie! Hotel and booking.com I could have left 35 mins ago to find something else but he was to busy worrying about nothing! read more

Moldy hotel which all the disruptions are covered up.. mold n awkward smell in many rooms...i would not recommend staying here til this hotel up to par...especially with wat u pay per night ..i know i wk there....Ashley is the best thing in that place at the bistro..which is over price for microwave precooked food...no complementary breakfast....the rest of management alone with the hotel need to be replace and rebuilt... read more

This hotel is brand new! It's conveniently located just off I-12. The room was very clean; everything was perfect. I would definitely stay here again. read more

Checked in to the hotel late afternoon and were greeted by a friendly front desk agent. He was very helpful. We headed to the room and it seemed clean until we got to the room. There was hair all over the sheets and shower. The room had wet carpet and a fowl smell. AC did not cool down. We decided to go to the pool...wow! It was dirty with trash and black stains in it. Went to get a drink and the bartender seemed new because he did not know what was in the drinks or how to prepare the drinks. The website states it's a smoke free hotel but there were employees smoking everywhere we turned. Breakfast was good but the two ladies there we not the friendliest nor were they helpful. I would highly advise to choose another hotel with better management that can run a property and train the employees. read more

Very VERY happy with our stay in Hammond! Disability amenities were just right for my dad, who is in a wheelchair. Save your money from spending at the Bistro, though. Plenty of other options within walking distance for a much better price (and taste). Best part of our stay was night auditor, Chase. He is super friendly, and took time to make sure the coffee was alwaysa HOT and I had plenty of half-n-half at 4:30 am when I woke up. It was nice to have someone to chat with while waiting for the rest of may party to wake up!! 10 Stars for Chase!!! I will recommend the Courtyard Hammond to anyone who asks! And will be staying again if I travel with my Dad! read more

We purchased our one night stay on Expedia on one of the "pay now" to lock in the rate options on Expedia. We checked into the hotel, in the pouring rain. When we got to our room, there was water pouring into the window from outside, and the windowsill was covered in mold. We called downstairs and they quickly moved us to a new room. The new room was in OK condition. The wallpaper was peeling in the room and bathroom, and the bathroom wall was separating near the shower. The bed was comfortable and the furniture was nice. The AC worked well. When we got ready to check out, we were told we owed the full cost of the room. We told the agent that we had pre-paid via Expedia to lock-in the rate, and ended up having to call Expedia TWICE because the first agent that we spoke to on Expedia failed to handle the issue, and failed to return to the call after putting me on hold. The hotel was going to charge our credit card again for the price of the room, even though I had a receipt that we had paid for the room on Expedia, and even a reference number from my credit card statement. It turns out that it was a communication error between Marriott and Expedia that caused the error. (It took almost and hour of back and forth and Marriott "threatening" to charge my debit card again several times" before the issue was "resolved". The hotel and Expedia assured me on Sunday morning that it was taken care of. But here I am 4 days later, still out double the cost of the room because Marriott is still holding the funds on my debit card. I called to inquire as to why, and was told they would "release my money to me" in 7-10 business days. Beware of the pay-now option on Expedia, and beware of giving Marriott your debit card upon check-in, unless you want to pay for your room twice. read more

Normally, I have gleaming reviews of Courtyard Marriott accommodations, but not this time. While the accommodations were absolutely beautiful, our room was spacious, & it was located close to plenty of restaurants & our destination, we were underwhelmed overall. We were allowed to check-in early due to our HS baseball tournament through the mobile check-in (which is super easy & convenient). Our room was on the fourth floor (which was awesome being that a sprinkler head broke on the third floor and food damage affected rooms below it) but our room hit us in the face with the smell of mildew. Goodness! My husband immediately went to the front desk and notified them. They agreed to move us but it wouldn't be until after our games were finished which ended up being 9pm. We were told if we stayed in the room he would send up maintenance/house keeping to spray deodorizer which would absorb the odors and leave the room smelling fresh. We agreed because we don't intend on being snooty guests. Welp, the deodorizer never arrived. We went to CVS on the corner and bought plug-in refreshers and concentrated deodorizer spray. Next, when we were turning the beds down and preparing to go to sleep which is 10:30pm after our two baseball games we noticed our bathroom lights would not turn off. The switch was not working. I called the front desk, and we were told they would send maintenance to look at the switch because they should definitely turn off. Due to the obvious humidity in the room the restroom and external doors were swollen they were very hard to open and close, so we had to close our bathroom door due to the light, but anytime someone had to use the restroom, we had to, loudly, force the door open then closed. Welp, maintenance did. It correct the issue so we had to fight this & the smell (which wasn't as bad with our lavender oil spray and plug-in, but was underlying. The sink water in the bathroom smelled like "human gas," which my husband says is an easy fix with a change of an anode something or another. Regardless, we truly choose Hilton/ Marriott hotels because they are the sure "win" with hotels. This time, all the noisy "serve-pro" fans and humidity equipment in the lobby area as well as the smells & light issue left us disappointed. As people, we realize that "stuff happens." We were disappointed most at the lack of action by the management when we discussed the issues we faced. We are not wealthy people and our money is hard-earned. When we choose to stay at a place, we just hope that our dollars are respected. Here, they were not. read more

TERRIBLE!!! 3/1/18-3/4/18 I was on the 3rd floor and my buddy was on the 2nd floor. When I got back home I started itching, went to the doctors to find out I had been bitten by BED BUGS all over!!! My buddy was also bitten on the second floor. I contacted management and there response was "we will launch a investigation and call you back". I never heard back from them, and now when I call the managers are unavailable!! Never again will I stay there!!!!!!!! read more

My experience was not good at this hotel. I had reserved a hotel night with a wedding party in December. My family had reserved a block of rooms for this event. Last minute, my family said I could stay in the room that the bridesmaids got ready in. I checked in and they never said a word about my hotel room and gave me keys to the extra room my family had. They ended up charging me anyways for the room that I had reserved even though I stayed in another room that was already paid for. Marriott acted like I really put them out of a room , by charging me, when all of it was a simple misunderstanding. We did not put out the rich people at Marriott, if anything, we made them a whole bunch of money because most of our (200) wedding party stayed at the hotel. When I called to rectify the situation, they automatically told me that I will most likely NOT get my money back and its company policy. They also kept saying that there is a 24 hour cancellation notice. I checked everywhere on the website, the terms and conditions, the privacy policy, etc. I don't know where they keep it, but it is no where to be found. This is a first for me to pay for a room I did not use. Regardless of their so called policies there is this thing called good business practices. I know that in every event you can't give people credit but it my case they could have but chose not to because they don't give a crap. Had I known that this is what fancy hotels do, I would have never made the reservations. I WILL NOT be staying at a Marriott again. read more

BEWARE: There is a bedbug infestation! This is an ongoing known issue. I got a room there last night. However, I saw bugs crawling in the bed along the white sheets when I pulled the sheets back. I took pictures and videos of them crawling under the pillows and showed the front desk. They moved me to another room that had the same issue! I then asked for a refund and they refused to give me my money back. They told me to call management in the morning. The manager did not take my call on three separate attempts throughout the day, but did finally respond to an email. Unfortunately the manager still refused to refund my money and stated they have treated for bedbugs and they cannot find any evidence that they are still there. If I knew how to post a video I would show you the bugs crawling across the white sheets! Now I have to go theough my credit card comapany to dispute the charges. read more