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    Courtyard Charlotte Matthews

    3.0 (42 reviews)
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    COCKROACH, found one hopping around my room around 10pm as I was about to sleep. I already had a problem with the cleanliness of the room and how non-courtyard it was, but the Roach i found was a cherry on top. Do yourself a favor and stay downtown and deal with the traffic, at least you'll sleep peacefully knowing a cockroach won't jump on you.

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    6 months ago

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    1 month ago

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    1 year ago

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    7 months ago

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    3 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Expensive, old rooms, no breakfast, there are many nearby hotels for the same or less that come with breakfast?

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    3 years ago

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    10 years ago

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    6 years ago

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    8 years ago

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    10 years ago

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    7 years ago

    Tarrah at the front desk made me feel right at home upon checkin. Fantastic customer service so friendly and helpful!

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    11 years ago

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    16 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    4 years ago

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    12 years ago

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    9 years ago

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    15 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    10 years ago

    Very nice and clean very fair priced only co.plaint as a silver reward member still can t get a ground floor room????????

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    10 years ago

    I've stayed in a few hundred Courtyards across the land. They're pretty consistent. This one is way off the mark.

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    9 years ago

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    12 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - Courtyard Charlotte Matthews

    Review Highlights - Courtyard Charlotte Matthews

    The location has gone through recent renovations, including a "bistro" which I believe JUST opened.

    Mentioned in 6 reviews

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    Hilton Garden Inn Charlotte Waverly - Meeting Room

    Hilton Garden Inn Charlotte Waverly

    (28 reviews)

    $$$

    Hilton Garden Inn Waverly has become a regular spot for us to stay at when we are visiting family…read morein the Ballyntine/Waverly area. It is located in an area with good restaurants and shopping and only a couple of miles from or destination making this property great to come back to after a tired day. Check in is simple especially when you use the app to select your room and request a digital key. As much as a Marriott guy I am, Hilton's app soundly beats the Marriott equivalent especially with the ability to select your room. Hotel is also generous with upgrades when available. Rooms are spacious and super clean. Many "mid range" brands have limited or eliminated daily housekeeping. Not here. We enjoy returning to a clean, made up room. Free parking is in a covered parking ramp adjacent to the hotel. Lobby bar is excellent for our nightcaps before bed. Property has an excellent staff especially James who we've seen during our many visits. Prior to this property being built, we either stayed in the Southpark area (great restaurants/shopping but 35-45 minutes away from our destination) or at a closer but not as nice hotel. We will continue to stay here when visiting this part of Charlotte.

    Very nice hotel located in an upscale neighborhood. The rooms were spacious and clean. All staff…read morewas very friendly and helpful. I enjoyed the use of the fitness room. The pool looked nice but I did not get a chance to utilize it. My only complaint would be the allowance of animals on the premises. If I wanted to be around animals, I would have my own. I don't want them around and I surely don't want to hear them. This is unsanitary, in my opinion. I wasn't the one who made the reservation or I would have verified this first.

    Fairfield by Marriott Inn & Suites Charlotte Matthews - Tv where the bedroom space is.

    Fairfield by Marriott Inn & Suites Charlotte Matthews

    (53 reviews)

    $$

    I absolutely loved staying here! What was supposed to be a 2 night stay here for work turned into a…read more4 night stay, and the staff here was extremely kind accommodating about my situation. My room was spotless as were the hallways and lobby area. Body wash, shampoo, conditioner, lotion, a makeup remover wipe, microwave, mini fridge, and coffee machine were all on my room! The complimentary breakfast was really great also. There were options from waffles, fresh oatmeal, eggs, bacon, a variety of toasts, muffins, NUTELLA (I love nutella), coffee, various juices, and basically whatever you may need to kick start your day. What's the most standout to me about this hotel is how amazing and kind the staff is. They were genuinely so so sweet. I'll definitely be staying here from now on anytime I find myself in the area!

    I stayed there with Several members of my family that attended a funeral we were sitting at the…read moreeating area next to the Lobby we asked nicely to change the channel because who want to watch FOX News which is NOT a REAL NEWS channel and we were told that they CANT change it because Corporate said so. Needless to say my whole family was not happy with this! We don't appreciate being Punished with that type of garbage. The staff was really nice and courteous I love them, our mattress have been there for DECADES change it asap please! We more likely would NOT do business with them ever!

    Holiday Inn Express & Suites Charlotte Southeast - Matthews

    Holiday Inn Express & Suites Charlotte Southeast - Matthews

    (18 reviews)

    $$

    Overall experience was very good. Had a terrible experience with breakfast buffet. They didn't…read morehave several items. Waited 30 minutes and the issue wasn't fixed. Ended up leaving and going to a restaurant. So why four stars? When I sent a note to Holiday Inn, they addressed the situation quickly and I felt satisfied. Would I stay here again, definitely. I'll give them another chance because everything else met a high level.

    I had high hopes for our stay at the Holiday Inn Express in Matthews, NC, but the experience was…read moreexhausting and poorly handled. Our room had a constant beeping from an outlet. Despite the front desk staff and night auditor doing their best to help, the manager repeatedly refused to move us -- even though it was clear the issue wasn't a quick fix. Eventually, the night auditor did get us into a different room so he could fix the issue in the original room. This involved several hours of back & forth, attempting to resolve the issue and there are many details I'm leaving out for the sake of brevity. We didn't get to sleep until after 11 p.m., and I had been up since 5 a.m., traveling with two kids, after working half a day. What made things worse was IHG customer service. I specifically asked them not to contact the hotel until I'd fully explained what happened, but they ignored that and reached out anyway. I felt completely dismissed. I had no intention of going any further than a complaint to customer service. A different manager later offered me half off one night, which I did not expect or request but definitely appreciated. Unfortunately, I later realized I was charged in full before even arriving at the hotel. I still haven't received a refund. I appreciate the staff who tried to help, but the management and corporate response left me with no desire to return.

    Hyatt House Charlotte / Rea Farms - Breakfast Area

    Hyatt House Charlotte / Rea Farms

    (18 reviews)

    Plentiful parking. Very clean hotel and nicely decorated. Very friendly staff that were attentive,…read moreengaging and accommodating. Very clean rooms. I check everything from mattresses (no bed bugs) to bathrooms. There's a small kitchenette that has everything you need including dish detergent and coffee cups plus a nice coffee machine & refrigerator. Nice lounge area and table seating. Private bathroom with sliding door. Spacious closet. Two Queen size beds with quality and clean mattresses. Nice size tv. Since most people wear shoes in a hotel room, I found that the carpeted area was in very good condition and very clean. The tiled area was clean as well. I look for all of this in a room because I'm very particular about cleanliness. I'd stay here

    We went on a family trip to North Carolina, and the next morning my daughter woke up covered in…read morebites all over her body, from her little face all the way down to her feet. At first we did not understand what had happened, but then we found blood stains all over the bed sheets and pillows and realized the room was full of bed bugs. We went to complain to the manager, and the only thing he offered us was to dry our clothes in the dryer. That was it. No concern, no apology, nothing. We have never experienced something this horrible before. I had to take my daughter to the doctor, and they had to give her medication because of all the bites. Please do not stay at this hotel. It is disgusting, dirty, and completely unacceptable. From the outside it looks nice because it is located in a beautiful area, and it makes you think it is a good hotel, but it is absolutely not.

    Courtyard Charlotte Matthews - hotels - Updated June 2026

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