These are NOT condos or apartments. The Valleybrook Homeowner's Association is a small board that…read moremanages our privately owned residential townhome community (Village of Valleybrook). Sure, some people rent their homes out, but mostly it's just us homeowners living here. The members of the board are our neighbors - the HSA isn't their JOB job... I don't think the two previous reviewers understood that. Anyway, I have yet to see another "neighborhood" or "homeowner's board" being reviewed on Yelp, so I tried to get this listing removed, but it's still here for some reason. If it was an outside management company, that would make more sense. But, it isn't.

Our Board is very good and conscientious! I only hope when we have our next election that we get…read morenew members who care about maintaining & the development of our community so we can all be proud of our beautiful homes!

We had a list of items we wanted taken care of before moving in. I handled most of them, since it…read morewas easier. The staff was helpful getting us signed up and handled the credits as promised. Overall, we think they do a nice job.

Dishwasher still leaking even though the work order states completed. can't get a hold of anyone in…read morethe office .

I moved in two years ago - and am relocating due to a job change. I love my apartment, my neighbors…read moreand neighborhood. Quiet building - spacious and ... what I will really miss is the walk in pantry in the kitchen! All appliances included- even the microwave! Maintainece is spot on friendly, courteous. I wish I could pack this apartment up and take it with me!

beautiful place to live, love it here, unfortunately was just told we have 60 days to…read moremove out, no reason given, just that they needed the unit. Said they are not obligated to give a reason. Basically being tossed out fir no reason, didn't even offer us the option to move to another unit in the property. That is some piss poor management.

Sometimes life requires people to move fast, in our case 10 days fast! We can't express how happy…read morewe are with our experience at Merrill Gardens at Glenn Mills. Melissa Donovan was professional, kind and compassionate to our family's unique situation which included a super quick transition to assisted living for our mom. My brother and I live out of state; thanks to Melissa we were able to set everything up through emails and texts 5 days prior to her move-in date! Melissa communicated with us daily so we would have a smooth transition, and we cannot thank her enough. The staff at Merrill Gardens are top notch and really care about the residents. Everyone made mom feel welcome right away, she has been living there for only 3 weeks and is happily enjoying her daily activities. Moving to Merrill Gardens at Glen Mills has greatly improved her quality of life and it's a blessing for us to know she is happy and in such good hands. We love hearing her talk about her day every evening. The maintenance staff and guest services continue to help and check in to make sure mom is settling in since we went back home. The food is fantastic, the building is beautiful, and the amenities are unsurpassed! Thank you, Merrill Gardens, at Glen Mills for the amazing experience!

Our 95 year old Dad entered Glen Mills Merrill Gardens in mid April. He had come from his home…read moreinto a facility for the first time in his life. We are a family of 8 adult children who spent time daily visiting our Dad. The service presented and sold to us was not what we came to experience. We witnessed staffing shortages especially weekends almost without exception. The staff was stretched to beyond ability to meet the unit needs. It was clear that this facility was not equipped to operate a Memory Care unit and it was the part of the business with the lowest priority for cleanliness, food prep/quality, staffing and oversight. There were some very good caregivers but there were also some that lacked training in dementia and understanding of the service that was promised. We now have our Dad in another facility and can see the difference in training and care. I will not go into further detail in this review...just understand if you are looking at this facility, the person selling you the service is stating what should be happening vs what actually is. You will not see in a tour what is happening especially evenings and weekends.

My Mom has been at Truewood for 17 days and she seems to be pretty happy so far. I've been pleased…read morewith Wendy and the few staff members I've met, and I've been most grateful to Ben for helping my Mom personalize the cabinets in her apartment. I'm eager to see how my Mom settles in as the third week comes and goes. I'm also excited to see the new windows that are being installed in her kitchen space. Overall, I've been pleased with Truewood so far. I'm hopeful that this can be the place for my Mom longterm. Sincerely, Scott Paynter

Now my mom gets to walk daily! Love the long corridors to get to residential rooms, activities and…read moredining. She adores Bingo, even if it did take a few months for her to get up her courage to attend. Mom has also made friends. Especially one woman who likes to sit with mom at most meals. Quite a few know mom's name. That is so encouraging and accepting, putting her at ease, every day. Sadrena, the wonderful activity director is smart, patient and engaging. And efficient with games and light snacks. Thank you for all of your considerate attention and careful care.

5 stars all the way! I honestly nothing but great things to say about Hearthfire Holdings / Sergio…read moreand Corinn. They were our first Philly apartment and I'm so thankful we found them, it was a wonderful experience. Our unit was well built and beautifully finished! I loved how Sergio and Corinn were quick to respond when we reached out. In addition to that, they are very understanding when it comes to any issues that arise. We were treated fairly and would recommend them to anyone looking for a place in the Philly area. Marissa and I will miss working with you, thanks for taking care of us for 3 years!

Nothing but great things to say about this company and Sergio and Corinn. Class act all the way…read morethrough. Sergio and Corinn are friendly, knowledgable, professional and the easiest people I have ever dealt with in this capacity. No matter the issue or question I had, they would respond almost immediately, and work with me, even on a Sunday evening. The apartment I rented was finished the day before I moved in, so there was no issues on the cleanliness or state of the apartment. Sergio and Corinn were in touch with me throughout the move-in and I appreciated that immensely. They also kept in touch throughout the year to check in and keep us updated for the weather conditions and such. They truly put together a clean and welcoming apartment and it was clear to me they truly wanted to make those of us who rented from them welcome. I felt bad about leaving the apartment as I knew I would miss having such a good company to work with. If you want top quality service and professionalism, take a look at Hearthfire Holdings. You can't go wrong here.