Nichole and Elizabeth are the best! I have been going to see them for a number of years for…read moredifferent services and appreciate not only their skill but their ethics. They truly care about their clients!

Serenity Spa and in particular, RN Elizabeth is not only highly skilled and knowledgeable in every…read moreservice she provides (laser, threads, fillers, injectables, and skin treatments just to name a few), but she is also thoughtful, caring, and compassionate to your desires and expectations. She really takes the time to hear you and explain every process in detail so that you trust you are in the best hands!

The owner Amanda is very personable and is great at what she does. Highly recommended!read more

Amanda is great!!! Professional, fun and knowledgeable. I've been a client for over 2 years and I…read moream happy with her services. Check her out!!

I love how professional Dr.Ali is I already did my review about the laser he did but he also did my…read morelips I was really scared and nervous but he made the process go smooth and easy. I LOVE my lips!! And I have half a year with them and they have not migrated nor have lost their shape. I definitely recommend him for any procedures you want to get done at his spa!!!

This place is not worth your time or money. Be prepared to be rescheduled at least 10 times for…read moreyour laser hair removal treatment. Very unprofessional by arriving late and not contacting you at times to let you know they need to reschedule. I've showed up to my appointments with the door locked and no one there to answer. Do yourself a favor and don't waste your time & money.

I had an amazing Hydrafacial with Gurpreet Kaur, and I honestly couldn't be happier with the…read moreresults. She is terrific, so kind, attentive, and thorough. She took so much time extracting blackheads and really focused on making sure my skin was deeply cleaned. When I left, my face felt incredibly fresh, smooth, and truly clean. Not irritated, just refreshed and glowing. You can tell she genuinely cares about her work and her clients. This was one of the best skincare experiences I've had, and I would absolutely recommend her to anyone looking for a great Hydrafacial. I had an amazing Hydrafacial with Gurpreet Kaur, and I honestly couldn't be happier with the results. She is terrific -- so kind, attentive, and thorough. She took so much time extracting blackheads and really focused on making sure my skin was deeply cleaned. When I left, my face felt incredibly fresh, smooth, and truly clean. Not irritated, just refreshed and glowing. You can tell she genuinely cares about her work and her clients. This was one of the best skincare experiences I've had, and I would absolutely recommend her to anyone looking for a great Hydrafacial.

Had several services there and I've finally come to the realization that they do not genuinely care…read moreabout your skin. They are more interested in pushing product and making money. I had the PRX and microneedling done with no results. The pictures they advertise to you show you are enhanced in my opinion. Very disappointed and never had any follow up from Dr. Gill. At the end of my 4 week treatment they wanted me to spend more money. I felt like their only motivation was selling me false hopes and pushing more products. I will not return and do not recommend them.

I went to see this guy a few years ago. He rushed through my exam, sprayed some liquid nitrogen on…read morea couple of places and was walking out. I had to remind him of another spot. Then a month or more later I discovered he billed my ins for another appointment I never had. I will never go see him again. Plus they can't be bothered to make phone calls for appointment reminders. Maybe they've changed that policy now.

My mom had such a bad experience here. They cut off the wrong spot on her ear, leaving the cancer…read morestill there. The amount of pain my mom is in, is unheard of. This is NOT okay. To completely miss the circled area on a patient is just absurd. Do not recommend the SLIGHTEST.

I had an amazing experience at Serenity Medi Spa. Samsara administered Botox to me and I love love…read morelove the results! Also, everything was clean and professional. I just felt like I had total confidence in them, they made me feel so comfortable. I love the way I look, I'll be back for sure!

Jess did a wonderful job on my brows!!…read more To start, the salon she is working in was very clean and well maintained. I know that for the most part that can be one of people's very first experiences when navigating a beauty service. But in regards to my powder brows; Jess exceeded my expectations. She described herself as a perfectionist and I very much felt that way as her client. She was detailed in explaining the process and I had no lingering questions. She ensured she was making both my eyebrows symmetrical when she was completing the outline. I never felt rushed through the process and she was constantly checking on me during the process to ensure I was comfortable and having a good experience and not in pain. I would definitely recommend her to a friend. In fact I already have :)

Booked and appointment for lip blushing and she text and canceled the morning of, so we…read morerescheduled. AGAIN she canceled the morning of knowing fully that I am on a medication I normally would never take but need to so the lip blushing doesn't cause me any problems. We reschedule for a third appointment I'm supposed to be at in 30 minutes and again she canceled the morning of this time while I was already on my way to her city. I'm now on my second round of this medication I WOULD NEVER TAKE IF IT WASNT FOR MY APPOINTMENT. Don't let her waste your time. Take your money somewhere else.

Great place. Runs on time and efficient. Staff will try to help lower cost if you're a cash…read morecustomer. The office is super nice and the staff is really friendly.

They cancel appts last minute and you have to start from scratch to book the next appt. In the few…read moreyears I was there they cancelled MORE than I was able to see a dr. !!!!

I love this place!! Everyone I've had interactions with is very sweet & friendly…read more I've had microneedling, laser, Botox, and lip filler by Vann and she was super informative with me about all the procedures and what I could expect. Very attentive with any issues or concerns I had about the procedures & definitely approached it in a way where it was clear that my aesthetic goals (particularly with the Botox and filler) were achieved. I was very pleased with the results of all the procedures.

I've been searching for a place like this! Functional facials plus a RN on staff to help with the…read moreprocedures that complement. Vann is absolutely the most kind and knowledgeable and she makes me feel special each time I go. She takes her time and care with each client.

Work stress lead me to finding this place. It's so peaceful and lovely. The ladies are friendly and…read morewelcoming. I had a full body massage from Nancy and I would go back again. Highly recommend this place!

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.