Helpful but the problem wasn't solved until I called in a cox internet technician to repair the apartment prong connections outdated system.

Excellent, customer service ! Absolutely, perfect representation for COX ! I do Not just give an excellent opinion on customer service ! It has to be earned ! This young lady has helped me to believe in business & "customer care "! If only our other company leaders could get on board with the Fact, it has to be this way across the board, once again ! Interesting: COX might survive, when other corporations across America will Fail ! Eventually, people will remind the business world, customer care is & will always be the reason for success or failure in any business where a service is offered ! And, COX has the perfect example, sitting in one of their company offices, on a Saturday afternoon, looking nice, & being polite ! read more

Cool people to come to for help is where I'll start. Literally moved to Pensacola earlier this year and of all the places and providers I pop in to see these guys and from the moment I stepped customer service was a 10 but I think it's truly the people at this store cause I had Cox before and I'll be upfront service is ok but the really would deal these dudes over calling most of the time. read more

My boyfriend set up wifi in his name and called to let them know I (his girlfriend) would be picking up the router. They said that was no problem and that my name was on the account too. The exact same lady he spoke to on the phone then said to me once I drove all the way there that I could not pick it up. I asked "Did my boyfriend not call and tell you guys that I was coming to pick it up?" and she goes "Yeah he did! Your name is on the account, but he has to come get it." They lied to us and wasted our time, but luckily we were able to cancel our service before being stuck in a contract. Don't waste your time with this place. They will lie to you and have terrible customer service. read more

I got an unexpected charge for a closed account over equipment already returned and was charged for it a whole month after the fact. Literally cant get a hold of anyone even with their "24/7" virtual robots. $122 for equipment. If anyone uses Cox be careful and keep an eye on them this isn't the first time they screwed me over. Nothing but thieves taking advantage of people during the pandemic. Last day with them was March 31st. April 1st showed final charge of $7. Returned the equipment on April 9th. Then April 27th had a whole new charge for May-June to be paid on may 17th for the equipment. Mind you I was no longer at that address and did not find out about their scam till now. read more

Lied to me on the phone and now I'm being charged more because if it. Originally I received a bill for double what my Internet bill should be. That was fine it was because I was out of my promotion. So I called on January 11, 2021 and I spoke with someone expressing my wish to cancel my account. This lady that I spoke with told me that my account was paid up through January 27, 2021 and we agreed to make the cancellation on that date. Now I am receiving collection of bills for $116.82 and when I called I spoke with the supervisor he said there were no notes in the computer about me being told that my bill was paid. I said well you record the phone calls so it should be easy enough to check. I also advised her that my intent when. Called in 1/11/2021 had been to disconnect on that day And only stayed with their service through the 27th because of what I was told. With no resolution, this supervisor said they would just send my bill to collections and ruin my credit. At that point I asked to speak to her supervisor and was told there was no supervisor. This is extremely poor business practice. It should not be allowed to lie to people so that you can each have another $65 on a bill. read more

Had a really good experience here as new Cox customers picking up our cable boxes. There was about a 10 minute wait, but once we were received by Donnie he was very helpful, got us our equipment, explained the set up and we were on our way. I called the 1 800 number later for some help in set up and they were very good. Internet is super fast. We had Onelink before and the speed was extremely slow. read more

I can honestly say Cox's contour is a total joke. They are always interrupting shows your watching daily to update their electronics. Its unbelievable and I will never have Cox cable again. Direct or dish is much cheaper and alot less headaches. read more

What's there to say. Service is painfully slow and staff seem overwhelmed for the amount of customers they have to service. Cox, please hire some more people or streamline your customer service process! read more

Stopped by late this afternoon to look into adding two boxes to my house. The sales associate was very friendly and helpful explaining the difference in features of the Contour service and the Mini Box. Great experience and service. read more

Not enough Sales associates......they got 1guy waiting on 20 ppl!!!! Ain't nobody got time for that!!!!!! Surly not me!

My internet has been intermittent with an average download speed of .5 mbs (not 25-50mbs as advertised) and I just now scheduled my FIFTH technician visit for next week. That will be the FIFTH day I will be unable to work while I wait on a repair person and in return I will have a short period of time where my internet will work. This is SO unacceptable and I am SO fed up with Cox! And they were so kind to offer me a $20 for my time since I stayed home all day waiting on a tech that no showed!!! read more

I went to open up the service, since our house came with cox cable so it should be an easy self installed evolution. But once I hooked up everything customer service said that since it has been out of service for more than 12 months the line has to be re certified, which is a 75 dollar fee. I had the basic internet plan $39.99 plus tax it's almost two month of service. Anyway the technician showed up and said the cable was buried underground, it has plenty of noice. He rerouted all new wire, so far one month into service everything has been smooth. I'd give five star if there is no installation charge (compared to free installation from Att or time warner cable.) read more

We had a technician from this store come out to our new home an hour away and he was awesome! Sean was thorough and double-checked all the connections in the house, and took the time to walk us through the new remote and security system! Highly recommend! read more

It makes no sense to offer new customers a "bundle price" for 12 months; then at the end of the 12 months customer's bill more than doubles. When my "bundle price" was reaching 12 months I contacted Cox and was told there was no way to adjust my bill to a lower price. I asked for just the "basic" cable cost. I was told my bill would be the same price. I spoke to the representative about anything I could do to reduce my bill and was told there was nothing I could do. My monthly bill would still be more than $200.00 even if I changed to just basic channels. I'm 72 years old, on a fixed budget and can not continue services that double. My solution, I cancelled my Cox services and contacted AT&T. I was quoted a price that was lower than Cox's initial "bundle price". How can this be a wise business decision. Cox loses customers after the initial "bundle price". How does Cox benefit from that policy. read more

This is the absolute worst business I've ever had to deal with. We have been without service for 20 days. Everyone on my street has service except us. I was told everything would be fixed by the 2nd. It wasn't. My husband made and appointment 3 weeks ago for today, the 5th, but I just spoke to someone and found out my appointment was changed to a later date without my knowledge! So they lie and just decide to change whatever they want without telling the customer. We pay way too much money to this company to be getting lied to and not helped at all. I don't know what else to do at this point so I'm going to put out a warning on every single outlet I can to warn people to NOT do business with them unless you like paying for something you can't use, lies and frustration. Also I didn't pick the title but it won't let me delete it. Probably because I'm using the last ounce of phone data I have to make all these reviews. read more

This cable company continues to get horrible reviews including me again and still can stay in business. They have a monopoly and we have no other choice in our area. read more

Our condominium community has a bulk account with Cox Communications for all owners. An owner had a problem with their HD box. Upon calling customer service they were told to take it to the office and trade it for a new one. When they got to the store the door was locked prior to the posted closing time. Several employees were sitting in the office chatting. Our owner knocked on the door and was ignored. They knocked again. An employee came to the door and said they were closed, their computers were down and said if they did not leave they would call the police. Closing prior to posted operating hours and threatening customers is another example of their customer service failure. read more