This company is a game changer in my community for broadband internet. Easy to get installed and…read moresuper easy to use! Since day one they have been great with customer service and attentive to my needs. That alone is a rarity in the internet service industry! The value we get is perfect for my house of 6. We have 3 streaming TVs, 3 gamers and music streaming all at once. The service works perfectly even when all of the above is happening at the same time with no lagging or video buffering! That alone is worth it! If you want to change the game check your address and see if they are available in your neighborhood. Installation is fast and easy. You won't be disappointed!

I work from home and need rock-solid internet. I tried Mediacom and AT&T, but constantly had…read moreoutages. Ripple is an absolutely amazing small local business and the best internet in the area!

I have to speak to the quality of service provided by the technician for my installation…read more. Deshon, came out 06/16..started the installation and the weather turned unfavorable..he came in as though he didn't know how to tell me he couldn't finish..without hesitation I said to him his is far more important than my internet connection..he said he would see if he supervisor would allow him to return as early as possible the next day..he arrived at 655 am...very pleasant good morning and started with the completion..we conversed a few times because I WFH...he was not disruptive..very very pleasant and professional..ensured I was connected and answered my questions completely...thank you soooooo Deshon...service technicians should model him ​

I had to wait 7 days to get a technician to come & check why our system needs rebooting 2 times a…read moreday or more. The tech never showed for the appointment today & then told Mediacom that he had completed the job! He dismantled the box in our yard, left it open never came back & when he did this it was in the early morning not at our appointment time. So we have children in our street & we're very upset about what Mediacom is not doing to fix this issue until next Saturday. This is not acceptable!

If you have considered getting any Cox products, such as cable, internet, or home phone services,…read moreyou should know that their service quality is very poor. Cox has the least reliable network in Pensacola, Florida. They have no idea how long their system will be down during an outage. The company issued a notice claiming the service would be back within an hour, but that was 9.5 hours ago, and the network is still down. A different company installed fiber optics in my neighborhood last week. I'm switching to them, and I suggest you do the same if you want a dependable network service. Honestly, I think the tin cans and string I used as a child had better service.

Lairs. Jamel told me my bill would be $56 for the first month with a free trial for the unlimited…read moredata, then I get a text from Cox saying it's $106. I come in and ask them about it, well before my 30 days is up, and of course Jamel isn't there and they tell me that he left no notes in my file about the offer and that they can remove the unlimited data charge but I still have to pay the prorated price for the days I did have the unlimited data, which was what Jamel told would me be free for the first 30 days. Now I have to call Cox and speak with the billing department. Also, many of the employees are extremely unprofessional and rude. One employee called me over to help me out when I arrived as another employee (I think she actually may have been a manager) was talking to him, and she straight up said "I'm talking to you" to him and they had me sit back down to finish their conversation. The same woman was too busy talking with even more of her coworkers to figure out what was going on with me and why I was upset, even though I was the only person in the store. Ridiculous all around. The supervisor I eventually spoke with (I believe her name was Ameris) was professional, but she ultimately was unable to resolve my issue herself and I ended up leaving dissatisfied overall and with more work to do myself. She told me she would have to consult with Jamel and get "both sides of the story," when he could and probably will simply lie about what he said to me, just like he did before.

I have recently opened my own business and needed a IT support technician. We contracted with…read moreSpencer and he has set up our entire system. We have cameras, wifi, digitally integrated slide shows on our monitors. We are very pleased with his work. He is very punctual and does what he says he will when he says it will be completed. He has also done work on a couple of laptops I had which were not working and now they are back up and running at a fraction of the price I was quoted from other places. Spencer set up the wifi with private and a guest log on so our customers are able to use the Internet while they are in our shop. He has also helped maximize our exposure on the Internet. I would highly recommend using SJP Solutions for your computer needs.

From the owner: SJP Network Solutions, LLC provides comprehensive IT Support, Cloud and Network Management,…read moreComputer Repair, and Entertainment Solutions to Fort Walton Beach, Destin and the Gulf Coast. Let SJP Network Solutions handle all of your Networking, Managed IT Support, Computer Tech Support and Remote Management needs. Call SJP today at (850) 659-6649 for a free consultation.

Poor customer service and high prices. Been with them for over 25 years, however the prices and…read morecustomer service is poor.

On Thursday i went to Verizon on 9th ave in Pensacola,FL. I have been a customer for over 4 years…read more My bill is always over $200.00. I asked the man could he help me? I jyst wanted the microphone on my text box and he said it would cost $25.00. He refused to help me explaining that is their new policy. Oh, and you would get 24 hour support. I left stunned. I have shared my experience with everyone. This won't matter today for Verizon but it will matter. Customers are the ones that pay your employees. Shame on Verizon!

Korea the sales person was very helpful with resolving a disputed bill. She was very helpful and…read moreso polite. Always ask for Korea!

Everytime I go in this location they are nothing short of friendly and helpful. Went in last week…read moreto upgrade cell and change out to newer internet equipment. Nate helped with getting my cell upgraded and some things changed on my account. Jaxson helped with my internet and answered 100questions on setting up. We had a delay during the process but both iof them engaged in conversation with me the whole time. It was very nice to see young adults being professional and actually know how to carry a conversation. Thanks guys for all your help!

I was in for a phone upgrade a couple of weeks back. Nothing major, just wanted a little help…read moregetting stuff transferred from our old phone to our new one. As is often the case, it didn't go as seamlessly as it could have. The guy that worked there, Justine, was patient and stuck with it until the job was done. Sure I could have figured out myself by watching a YouTube video or two, but having someone that deals with stuff like this everyday sure sped up the process. Good overall experience and good customer service.

Horrible customer service, poor communication skills and lazy staff and manager. Chris you should…read morewatch out who you are hiring or you'll end up losing business.