1 star is one too many.All their employees Gaslight you and tell you all this great stuff till you get the BILL!I have spent the last 6 weeks trying to straighten out all the erroneous charges and service fees.They will not send confirmations by email of the discussions and agreed upon NEW charges.Its all just BS and stalling techniques and then they continue to bill you even when you Cancel services!I wouldn't wish dealing with this corporation to my worst enemy! read more

I contacted Cox to find reduced rate. Though it was listed on line, they would not provide lower rate to me. I had to stop service. They charged me for another month after service was stopped. I was told by an agent that the credits showing on line should have reduced my bill. I asked for paper bills from last year. I received two with two different charges without the reductions shown on line. Cox claims to care about customers. This a lie! Though I had Cox for several years, they did not help me Or show care for me. I don't believe I owe them anything and am angry they took out a payment after I closed account without my authorization. I spent many hours trying to resolve without response from supervisor response. read more

Eight people who work here and only four people being served! Deplorable customer service! No one seems to be wanting to work around here! New manager please! This guy is totally coasting! Flying under the radar obviously!! 10 people waiting now and Manager doesn't bother pitching in! Hey COX don't you care about this locations reviews? read more

1 star is still to generous for this store. First the employee that helped me was okay although he did not bring a manager into the situation. He was nice but well programed by his employer. I had a billing issue and none of it made sense, the employee said I owed a different amount then what it said right off their own app I showed to him from my phone? Cox is a con do not use them for either cell phone or internet. I am never going to use them again went from boost mobile to Cox mobile now back to boost, internet is now open in my area to use another service and here i come. STAY AWAY for real they are too BIG now to care and good luck getting a live agent for help on the phone. read more

I've waited an entire hour to talk to someone. Still no service. I'm being billed double what I owe and the payments been made for two months in a row. How could I owe anything. Besides the call was for the lack of internet service every single morning for at least an hour when I am the most busy. I am very disappointed. read more

I was very happy going to this location to help me get my services established When I couldn't self install, they set up an installation date right away it was wonderful. Highly recommend this location. read more

Good service. Not too busy. Got in and out, mind you I was dropping off some equipments.

I was in yesterday to get 3 new boxes and router because I have had freezing cable for months and I'm trying to get ahold a real person is impossible ( it's almost like they don't care because they don't have to ) but I went to ATand T and they r now proving tv and internet for 1/2 the price ( so what r u waiting for ?) read more

After 5 years as a customer the inability for this company to lead with dignity made switching easy! Once the new service was up and running I spent an inappropriate amount of time trying to cancel and return equipment! The lack luster customer service and down right rude behavior made this switch a no brained! Incompetent, rude, poor quality, over priced service! read more

I tried to get a hold of the Cox Store for over a week. Option number 2 will give you a chance to leave a message and a number for a returned call. They won't return your call and I am not even sure if anyone at the store even knows they are getting messages. Heehee. I needed to upgrade my 7 year old modem for internet and my landline. So today I headed to the store right when they opened at 10am. There was already a line out the door down the sidewalk. I wanted to faint! Haha I was in line and a gentleman asked me what I needed and kept each of us in line educated and entertained while we waited. They were actually very fast and friendly! It wasn't a bad experience at all. 5 people in front of me and I was there maybe 5 minutes. I took the modem home and it lit up but wasn't working. On the phone they couldn't get it to respond. I went back to the store and exchanged it. Even a longer line and I still was there no more than 5 minutes. I had the same issue with the modem not working so I called Cox and they scheduled a tech to come out the first thing the following morning. He told me the particular phone/Internet modem they gave me has to be turned on at the house first and then added to the account so you will always have to have a tech come out for this particular phone/home modem. He came and left in a jiffy. It was cool he also installed a new phone cable for me that wasn't broke at the tip, was longer, and had a neutral color so it blended in with our office better and was way more functional. It was kind of annoying no one knew about the modem set up in advance at the store or on the phone with tech support, but it was resolved fast. Even the guy who kept us informed in line who was a installer as well didn't even know about the set up. Equipment turns over fast I suppose in the digital world so by the time word gets out something new will be replacing it. No issues at the store at all. I am so glad they are working smart to get people in and out as fast as they do. read more

Cox Store - Television Service Providers Near Me - Surprise, Arizona

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Honestly I'd give one star, but the employee I dealt with today was friendly, efficient, fast and kind. I have been a cox member for many, many years. When my first interactions with them started prices were a bit high, but manageable. Then they basically forced me into having a house phone with my internet even though I never use a house phone and did not need it. I was told that is the best way to "save" . Fast forward a bit and they stopped the near forced bundling, but their once unlimited internet turned into constant overage charges and it was again like I was forced to go to their unlimited plan which took my bill up another ridiculous amount. I called more than once over the time of my account having to ask for some kind of retention rate which always expired too quick or my bill would skyrocket. This week I had enough when I was told just for internet I'd be paying $160 a month for unlimited. I looked into other options and am now paying $55 monthly at a locked in rate. No overages, no modem, just Wi-Fi. It was way too easy to make the decision to switch. The last few years I have felt like just a dollar amount and it showed when they couldn't offer anything close to my new plan elsewhere. Again, yep stars for the great employee today ( sorry didn't catch his name) and for a clean and organized store. The parking lot sucks and is shared with Home Depot and more. Getting in and out can be challenging. read more

When we came in, it was not too busy and we had Noel help us. We told him what our situation was and he was able to help us with enthusiasm and expertise. He was also very personable and connected with us which made our trip to Cox a wonderful overall experience. We will ask for Noel for future service requests. read more

Adolfo help me get the best deal while being quick! I was in and out. He knew what he was doing. Thank you so much!

Rude closed early And ten people waiting outside locked the doors pretend you are not at the door Sick of slow speeds Don't like rude people Who raise rates without notice Then go with t mobile home internet Flat 50 bucks a month Its now available and works better all the time with 5 g speed And they will not be rude to you read more

Cox Store - Television Service Providers Near Me - Surprise, Arizona

We hade an apportionment and we called to see if there were any early apportionments and the guy said yes but as soon he clicked yes he said oh no it's says it's for tomorrow and said he can't give us our apportionment back for today?!???!!! we Have been 2 days! Without internet.... COX DO BETTER!! read more

Worst company ever. Not interested in helping their customers. Try calling you get to talk to somebody in India, or some other country who knows. I can't type proper English or help you in anyway. My data usage has always stayed within allotted amount except for the past couple months, it has skyrocketed. The only way they will help you is to send a technician out and charge you for the visit which they can twist into at all being your responsibility. If I had another option for cable, I would definitely take it. read more

I did not have a good experience with Cox service, so I did not expect to have a good experience at this store. However, I was pleasantly surprised by this store and the service I received here. I recently moved to Surprise from Las Vegas and did not take Cox with me. Except I did take their router, ugh. So I had ten days to return it, but I got sick with COVID and was unable to do so for obvious reasons. However, my quarantine is now up and I was able to return the router today. I did not expect there to be any sort of wait at the store, however, upon arriving, I was added to the queue and was number eight. Gage approached me and asked how my day was going and I curtly replied something along the lines of "it would be great if I wasn't here." He knew that I was only there to drop off this router, as opposed to a more time costly reason, such as picking up equipment or negotiating a bill, like others in the line. Gage worked some kind of magic and got me to the front of the line to drop off my router, which I seriously appreciated. Without his help, I probably would have had to wait at least an hour. Thanks, Gage! read more

I have been thru hell with Cox for the last two days. I ordered to have my existing internet, Contour TV WITH DVR subscription , and home phone moved to my new home in total,, no changes. I take all the boxes and equipment over to my new place and install without any problems. I check my DVR device and none of my planned or existing recordingss were there. I tried to set up a new recording and a blue button appears on the screen with line thru it and the words "DVR subscription required to record". I "chatted" with someone for an hour to no avail. I had to leave so this morning I tried the DVR and I get the same message and no DVR. I tried it a couple of times and then the tv goes blank.... My fitters and everything else worked except fo the TV. Chatted again for an hour and now there is a tech coming tomorrow with the threat of a possible $100 charge. I went into a Cox store in Surprise to see what could be done. NOTHING!! All he said was? I see an order for the DVR subscription, check it when I get home, except the TV isn't working. By the way I have Cox Complete Care but the technician visit isn't covered. Agent at the Surprise, Bell Td store was ZERO help. read more

Terrible company. Costs more and more every year, now monthly! I even returned a cable box and I'm paying more than ever for cable and internet, no phone! So sick of the excuses they give and phone support for billing is awful. Can't wait for WyYerd in my area, this is what happens with a monopoly. read more

Not this store. Just Cox in general. Today is April 11th, 2023. I ordered home internet last year. November 5th 2 guys came out and they said Cox would need to bore under the 2 lane road and pull wire from across the street. Great I said , there are 30 or more potential homes that could benefit from this as well. City permits were cleared in January. After multiple calls as to why no progress was being made, and Cox just sending out installers who can do nothing without the bore work happening, I canceled my request for service. I am patient, but come on... 5 months ? Cox is the most disorganized business I have ever dealt with. read more

I came in to cancel my Internet and drop off my modem because Cox has raise their prices so they're absolutely outrageous now. The only reason I'm giving it to three stars is because I dealt with a wonderful woman at the store.Name Scoticia and she spent some time with me finding a way so I would not also cancel my cable. I found her very professional, and she seem to understand my needs , I would highly recommend talking to her a few going to this Cox store. By the way we ended up going with the Verizon where it is $50 a month for unlimited Internet.. And the service is better than Cox. read more

I switched to cox phone service from T-Mobile and I can't make calls or text message and nobody can seem to help me fix the problem at cox. Do not use Cox Phone service read more

Two phone calls to two different numbers resulted in a voicemail saying I would be called back-- nothing-- Went on line chat and the person there was unable to help me. Just bought another home in AZ and it looks like Cox here is just as bad as they are in the San Diego area where I have another Cox account. Sure wish there was more competition for cable service read more

Cox is bullshit my dad works for the company and they barley care about the employees and they are decreasing his pay. We have to move out of our house and into a small room to rent, thanks cox read more

On the anniversary date, our monthly bill increased $110. We decided it was time to kick cable to the curb and go with streaming and pay a fraction of the price. Granted, its not as easy and we're still learning the "how tos". I got on the Cox Surprise website and called the store. As directed, I pushed #2 to speak with a person. After a few rings it went to voice mail with a, "we will call you back as soon as we can, please tell us the purpose of your call"? I said to the recorder, "we have decided to cancel our subscription, please call me back or text me with a list of items that I need to return". No call back. Checking my phone records, I made three calls throughout the day. Each one went to VM and no returned call. Looking at the store's website, it was posted that they were open until 7 PM. I arrived at 6:38, the door was locked and I saw three men in the store talking. I assume they were employees. They waved me away, and I could read their lips, "we're closed". I said, "your website says your open until 7:00". One of the guys said, "it must be one of the other Cox stores". I said, "no, your website says 7:00". He said, "must be the one on Bell and 58th". I could see that they we're not going to budge on the hours. By now it was 6:40 and I had to travel east on Bell Road for nine miles. I got to the other Cox store at 6:55 and was nicely greeted. The $110 jump in price motivated our move away from Cox. The lack of customer service at the Surprise store cemented our decision. To be sure on the closing hours, I checked the Surprise Cox website and took a screen shot. Open until 7:00 pm. read more

Cox Store - See the store's operating hours, - Television Service Providers Near Me - Surprise, Arizona

This is not about a certain person or Cox store but more about the service they provide specifically internet and its download speed. So I've been sitting watching my screen because I'm downloading a update for my Xbox and I've noticed that my download speed was really low, (average around 10mbs) so I reset my modem to see if that would fix the problem of being slow! But no it didn't, it still is on average around 10mbs and I am paying for the ultimate package that advertises upload speeds of up to 30mbs. I have yet to see it hit 30mbs it hit 20mbs for about 1 second but fluctuates around 3 mbs to 12 mbs I just think its crazy that we pay more for a service and never get to the speeds that are advertised. Its going to take 3 hours for an update! Thats crazy! read more

Cox Store - This is a picture of the amount of time it will take to download and a snap shot of the mbs. - Television Service Providers Near Me - Surprise, Arizona

Great Store with amazing workers. So sad to see how many other customers were terrible to the workers yet they remained calm and helped to the best of their abilities! These workers are here to help, they're not the reason your wifi had an outage, it happens! Learn some respect before you go in and yell at people for a problem they didn't create. Anyways, keep it up cox, that's why you're #1 for service. read more

Good grief just when I thought COX couldn't get any worse they did. Now they are charging me for Netflix when I pay for that service separately and have for at least a year. Now COX wants to charge me so I tried to rectify that on-line but apparently I was talking to an idiot. He actually accused me of trying to get a promotion or something when all I need is for them to remove the Netflix charge. COX has always been bad but definitely on a downhill slope. read more

Well today I needed to pay my bill, it was not late, but time was short. I am used to a cable company in California. What an absolutely great experience in their customer store on Bell. The staff was friendly and all of them had a smile. They didn't send me to a machine which they had, but I was personally served by an employee who was glad to help. I wish I remembered her name but thanks Cox cable for having a great team. read more

When I setup my internet we had a price that I was told was for the whole year. Instead a month later I find out that they decided to charge me that price monthly, which is not what was agreed upon. Of course like usual the buisness is right and the customer is wrong so I either had to pay that NEW yearly amount. Good buisness starts with good communication. read more

Do yourself a favor and stay as far away from this internet provider as you can. once Wyyred is available in my area, I'm dropping Cox like a bad habit. Unhelpful customer service, overpriced, and unreliable. read more

If I could give them a negative star I would. Worst internet provide that has ever existed, save yourself the stress and suicidal thoughts and don't get cox. They seriously make me question my sanity everyday like when I was doing a 3 hour long assignment from my biology class and my internet went out right before I was about to submit it which caused all of my progress to delete. Honestly I hope you all get the exact cancer i was researching for 3 hours today (all for nothin) and now I can't even make up the assignment. kys read more

I've had Cox service for 3 months.. one of my cable box's would not reset so I took it into David in the Surprise branch.. I was there the second it opened all the sales folks were seriously so gracious.. Especially David. Kudos to whom ever runs that particular branch.. outstanding customer service. I returned home and plugged in my new box but it still would not connect to the Cox (new) remote.. I called the national service line. OMG The girl was reading how to reset the cable straight out of the book! She knew absolutely nothing and after 2.5 hours! On the dang phone she had the nerve to ask me if I put the batteries in correctly! I sternly said "send a tech". She booked it for the following day. She stated I may have to pay a service charge.. I simply said your equipment or all the "100" codes she gave me was the companies issue! not mine so I BET I won't be paying. The tech showed up the following day punched in 928 ( a 3 digit code) and hit set up on the remote and boom! I had service. The idiot on the phone was telling me to punch in a 5 digit code! 2.5 hours of wasted time I will never get back. Cox ! Get out of India and bring jobs back to the United States .. stop being so damn cheap! Ridiculous read more

Literally one of the worst experiences with setup and customer service ever. I've been on a call with them for 30 minutes because I received an email that says "Something is wrong with your order." No one knows what's going on and then I am transferred without any heads up to another customer service person who has no idea why I was transferred. I was also told I wouldn't have to pay rental fees on my equipment with a 2 year contract and surprise, surprise... I pick up the equipment and I'm told I have to pay. Such a horrible company. read more

Horrible the cable boxes constantly need reset....channels don't work when they're free and then they promise to resolve issues with 48hrs (you know when the specials are over), the bundle deals are BS! And to make matters worse the crap equipment they issue they charge to come out and correct/play correct their CRAP EQUIPMENT!! This is coming from a customer of 10 years! So that shows how much they APPRECIATE your service!! read more

We came in with all of our equipment to upgrade and Dan was amazing! His knowledge and customer service were top notch! I have to say past experience in this store made me dread going in but Dan changed my outlook completely! Very satisfied customer! read more

This is the most frustrating company I've ever dealt with in my life. Since I moved and transferred my service I haven't been able to access my new account online or on the app. I've called tech support numerous times with no help. 2 of those times I got transferred to a different department and was immediately hung up on. If Cox didn't somehow have this area monopolized I would literally go with ANY other provider. To this day I've been on hold for no less than 40 minutes per call and my issue still isn't resolved. To top it all off my 150mbps service will see peaks of 40mbps but usually average a disgraceful 3-5mbps. If you have other options i'd absolutely save yourself the trouble and go with another company. Also for the first 3 weeks living in my new house I was using my phones hotspot and was getting way better download speed lol read more

No complaint with individual Cox personnel, as everyone we've dealt with has been polite and helpful as they were able, but the quality of internet, cable and phone service in Surprise is unbelievably poor! We had Cox in San Diego before relocating and had nothing but good experiences, however ever aspect of the service here has been horrific. Spotty cell reception even in central Phoenix area. Even worse inputting areas. Terrible cable reception with frequent resets required and trying to use DVD is a waste of time. Cox Cable, if your going to charge full prices, you need to provide full service! read more

So the internet slowed to a crawl on all our devices. A tech came here, worked for about an hour without solving the problem, claimed it was our problem even though it affects multiple unrelated websites and multiple devices, then complained to us that "another tech would have left after five minutes." So now our internet doesn't work, my wife can't finish her work, and Cox claims it's not their problem. Really? Multiple devices on multiple websites and all of them started having problems at exactly the same time? Obviously there's an underlying issue. Plus it was really crummy of the tech to complain about how long he was here. Do not use Cox. We're switching ASAP. read more

I was very happy with the service I received at Cox. I was greeted when I was standing in line. They had safety measures in place and everything was organized. I appreciate the hard work they are doing to make us safe. I also was VERY happy with the customer service. I will always give a shout out when I receive Fantastic customer service! read more