I ordered a console after seeing the one I wanted in the showroom. What was delivered was not what…read moreI ordered in the first place. Although they stated that they would exchange it, the second delivery was the same as the first. It was just like the first one which was NOT THE COLOR I expected. Talking with the salesman about this was a lost. He told me that I was 'stuck with it' and that the store was not going to change their mind. I see nothing acceptable about this and do not see why I have to be 'suck with' an item which does not meet my expectations nor can be used for the purpose intended. If you ordered a stove and received a desk instead, would you be happy with it? I intend to report to the BBB too!

We were sold a refrigerator from dt mccalls that lasted 14 months. The refrigerator was built and…read moreleft over during covid. We spoke with the service manager and owner answered was told there are NO guarantees. They situs offer $30 towards another refrigerator as parts are not available to fix the refrigerator. They do not stand behind the products that they sell. Apparently this is not uncommon

I called to ask about stock but when I went In the same day was told they didn't have any of the…read morewashers I was looking for. Could've saved me an hour on the road if that was shared over the phone!But most importantly, DON'T go here alone...this place is CREEPY AH!!! Better yet, after reading the other reviews don't go at all. It's a waste of time.

do not buy from here!!! i just got off the phone with the manager and he was rude af. they've taken…read moreadvantage of my foreign/nonspeaking english father and has given him so much complications with his delivery. they were not communicative, very unprofessional. delivered the brand new bed with screws missing and expects us to pay delivery fee which they didn't even mention. i called to speak for my father and he told me it wasnt my business when i live with him. please take your business elsewhere. as a nashville native you will be spoken about to my community. i told him i would report him to the bbb and he said they're going out of business anyways. ive never felt more disrespected. i will make sure that my influence on social media, including all the people i know on there will spread how f***** up this company really is!!!!!! if i could put a negative rating less than one i would!!!

Service was great as was the selection and value. I've purchased 3 appliances from Black Friday and…read morethey never disappoint. Highly recommended.

I had been searching for a discontinued GE appliance that I finally found at Black Friday Everday's…read morewebsite. At first, I was reluctant to make an online purchase, to be shipped out of state, without visually inspecting the appliance first. But after calling and speaking with someone, he offered send me multiple pictures, via text, which helped give me a piece of mind. They went over and above in their efforts to package the unit to avoid any damage during shipping and the appliance came in in perfect condition. It has been over 4 months since I have installed the appliance, and everything has been working great!

Very well worth the 70 mile drive for me to buy my refrigerator. Ok, while not in pristine shape…read more(they do have products that are), the prices here simply cannot be beat. The guys there were quite friendly and helpful in me selecting my "dormitory sized fridge" and loaded it into my truck. When I have the need for more appliances, I will definitely be heading back here.

Right next to Austin Peay University. Needed a mini fridge. Great deal and they have lots of other…read morestuff like air conditioners and appliances.

Recently my washing machine stopped working and I called a repairman recommended to me by an…read moreacquaintance. Unfortunately the repairman informed me that it would cost about the same as buying a new washer to repair my old washer. He gave me the number for DT's Used Appliances and recommended I give them a call if I wanted to save some money. I called DT's Used Appliance and spoke with Kelly. She was very pleasant and seemed helpful. I explained to her that I was an in-home oxygen patient so rarely went out. I asked her about the washers that were available and she offered to snap some photos and send them to me via text. The next day I received several photos of washers that appeared to be in good condition. I selected a Samsung top loader which was priced at $375.00. I asked when the washer could be delivered and was told it would be Monday (I was calling on Thursday) and since I REALLY needed to get some laundry done I asked if I could have a friend bring the $375.00 and pick up the washer that day. My friend went to the location on Old Lebanon Road and met with Kelly. He came to my house with the washer I had selected and hooked the washer up and took my old washer away for me. I started to wash the floor to ceiling pile of dirty clothes that had accumulated over the course of a week and the very first load the washer failed to spin the water out of the clothes. In short, I was sold a washer that didn't work as advertised. I called the next day to report that the washer I had purchased the day before did not work. That is when the whole picture of how this business operates came into focus. I was told that I had purchased the appliance "as-is". I was then told if I wanted DT's Used Appliances to repair the washer I needed to bring it to them since they did not deliver it to my home. I pointed out just how difficult it and expensive it would be for me to take the broken washer back to the purchase location given that I am disabled and on constant oxygen. I also pointed out that in Tennessee there is an implied warranty of merchantability and that selling me a washer that did not work was a breach of that warranty. After some back and forth with Kelly she told me that they might be able to get someone to come look at it the following Monday which was 3 more days I would spend without a washer. I insisted that it be repaired and made to work immediately and I guess I got my point across because I was told a repairman would come later that same day. At approximately 6:30 pm a repairman showed up and looked at the washer. I described the situation to him and he replaced a part that was completely worn out and left. I attempted to do a load of laundry and when it came time to spin the water out on the final cycle it was the same as before. The washer would not spin the water out of the clothes. I ended up wringing the water out by hand. I followed up the next day to let DT's Used Appliances know the repair didn't fix the problem. I was told they would send another repairman out "sometime next week". I gave up and decided to start trying again on Monday. On Monday I called and got the same story that I had purchased the washer "as is" and that the "warranty" DT's Used Appliances claims in their marketing material didn't guarantee any time frame for repairs. I then started reading the reviews on DT's Used Appliances and found that many, many consumers had been subjected to the same sort of situation I was dealing with. When I was unable to pin down a date and time to have a repairman fix the broken machine I informed DT's Used Appliances that I would be having my friend bring back their broken washer and I expected a full refund of the $375.00 case I had paid to them. My friend took the machine back and they refused to refund my money. He left the broken washer in the front of the building. My calls and text to Kelly the next day culminated in me being told not to send any more texts and that I was harassing them and to stop calling. I honored that and am in the process of filing a lawsuit in small claims. I have filed a consumer complaint with the appropriate authorities and referred DT's Used Appliances to the Tennessee Department of Revenue for investigation of likely violating the sales tax laws since they quoted me a higher price if I used a credit card and a lower price for cash which indicates cash sales are probably not reported or being under-reported. If you are considering doing business with these people my personal advice is DO NOT give them a dime. Run, don't walk, away from this place. And a note to Will and Kelly Muncey, I'll see you in court and it will not be a good look for you and your business. You should have refunded my money when you had the chance!

This family owned is very crooked and will lie before tell the truth. Kelly will say anything to…read morestop you from calling. They sold us a washer and it was warranted and they will not fix it or even send the part and let us fix it? William Munsey is the owner and he like his mother will lie at them drop of a hat!Beware (dont buy off them)

Was in search of a heating element for our dryer. After trying Sears, Homedepot and a few other…read morelocations I ran across Tribble's . A small appliance parts store located on some back roads off Thompson lane. Walked in with part in my hand and in less then 5mins they were able to find that exact part I needed! Paid less then what I would've paid by ordering the part online. Guys at the counter were friendly and very helpful...I wish I would've known about this place YEARS AGO!! Highly recommend for any washer/dryer or any appliances needing repair!

They had the part for my leaking dishwasher, very nice and helpful on the phone, had the part…read morewaiting for me at the front counter. They even matched Internet price for the part. Easy to do business with. Thank you Bobby and thank you Tribbe's

Do not waste your money on the extended warranty for the Roomba j5+. My husband bought it and was…read morenot told the warranty only covers a single repair -- a major red flag. When I tried to use the warranty, Best Buy denied the claim because the Roomba's camera malfunctioned and it ran over dog feces. Their policy excludes coverage for malfunctions caused by contact with human or animal urine or feces. The vacuum returned to its dock but then displayed a right-wheel error and would not operate. I cleaned it as thoroughly as possible without submerging it and brought it in for service, but they still refused coverage. After being told it wasn't covered, I replaced the wheel module myself and it didn't fix the problem, so the contamination likely damaged internal electronics. I was embarrassed to admit what happened but I was honest because I feared more damage. My $700 Roomba is now unusable -- the worst value I've experienced. We will not be buying from Best Buy again.

Service Sucked! Manager especially Sucked! Very rude. I am a total member. Spent $2,000 there for…read morean online pickup and the manager was so incredibly rude. Can't believe how she acted and treated me like I was a nuisance . Maybe she was having a bad day but definitely didn't appreciate her. Will never go back ever again. Love BEST BUY and my local Brentwood Store but will not be going back to this location EVER AGAIN. Me and my wife couldn't get over how rude and unhelpful some of the staff were also. Guy at the front of store greeting customers and watching cameras was cool and very noce. He was the exception. I never write reviews but the treatment from certain people at this location sure made me want to warn other customers. Do yourself a favor and go to another Best Buy.

Wonderful place I've shopped here twice now first for a set of washer and dryer and today for a…read morefridge. Staff is amazing and very friendly the price for my fridge was very affordable and although we could have purchased a more expensive fridge they offered a great warranty on the Forno we picked. Will return for any future needs

I can't imagine a better company than Kincaid. Mark and his staff were knowledgeable, friendly and…read moreanxious to help us get the sofas we were after. 4 weeks from order to delivery in this day and time is unheard of. But the service we received with our special order. And I can't say enough about the delivery staff. They were friendly but kept to the task. They also made sure to remind us of Kincaid's after the sale support if we should need it. You won't go wrong dealing with Mark and the folks at Kincaid

Dryer wouldn't start. Service was quick and very efficient. Anthony was polite and knowledgeable…read more Will use him again

Awesome and fast service Polite and doesn't sugar coat the…read moreissues Price was more than expected but definitely worth it for same day service within 3 hour window