Oh man! What a FANTASTIC experience. Technician Keith took care of things for me and my family from…read morestart to finish. Top notch communication, honest and informative conversation and the kind of customer service you PRAY FOR when needed most. I will absolutely be returning as a customer next time I have ANY appliances-related needs. Thanks Keith for a perfect customer experience.

Would not hire this company. Owner came out, dented our washer & dryer, bc he climbed on top of…read morethem, and didn't fix the dryer. He still charged me a service call fee $125, even though he further damaged our appliances. Said it might work again for a day or two months, really unknown. Seemed like he wanted us to buy a refurbished washer dryer set from his warehouse. I went on YouTube, bought the parts & fixed it myself! Why would we hire someone that damaged our appliances?

First off, awesome customer service! I was assigned Andrew and he was very impressive. He looked at…read moreour oven range and immediately could see what was wrong. He was very detailed and walked me through exactly what went wrong and how to prevent it from happening in the future - I really appreciated that. I'll definitely be using them again in the future!

Really honest and thorough throughout the inspection and repair process. Easy to schedule, great…read morecommunication and arrives on time!

Family business. Nice people to work with. Quick response, great pricing. Volunteered to come back…read moreif repairs went wonky

Our dryer was starting to make noise as it was running, so I called Mid-State Appliance Repair to…read moretake a look at it. They had a very professional and courteous technician out the very next morning, who was able to remove the dryer drum, install a new pulley on it, and get everything back together in about 30 minutes. Our dryer has been running great since. Great experience - we'll definitely be using them again in the future!

First, the address on here is incorrect. They no longer have a physical address. I found this out…read morethe hard way, lol. Once I figured that detail out, every other part of my experience was awesome. Mr. Kendall is very easy going and knowledgable. He told me upfront what the two possibilities were with my broken dryer and the price of each option. He came within the timeframe he promised, fixed it at the price he quoted, and was done in like 20 minutes. He even fixed my broom, lol. I highly recommend.

Mr. Kendall was recommended to me by a fellow handy man. When I called Mr. Kendall gave me…read moredirections on how to check my appliance. He was top notch in not knowing me from Adam. Turns out he does not do Front Load washing machines, but helped me get to the right people. I will certainly be calling him again. In speaking with other fix it guys, he has a wonderful reputation. Really a top notch person.

Reached out and the person said they would come by during a 2 hour window. I took off work for them…read moreto not show or ever tell me there weren't going to be able to make it. Don't waste your time.

Came out very promptly and on time. Oleg was friendly according to my husband who dealt with him…read more He charges a 85 dollar diagnostic fee but that goes towards the repair. I will say I was taken back at the price in total. It was very expensive to change a heating element in our dryer. He charged us 295.00 in total and was here all of 30 minutes. All in all I'm glad my dryer is fixed but I feel like the price was very high for the time spent and the part cost in my opinion. Also want to point out that he did not take credit card. We had to Venmo him which I don't love when it comes to business.

I want to warn everyone about a shady appliance repair company in the area. AAA appliance service…read more Our dishwasher started throwing a uo code back before Christmas "Bobby" came out and cleared the trap and declared it fixed they charged almost 200$ for this which is fine. On their invoice they say they have a 30 day warranty. The dishwasher ran 1 cycle and threw the uo code again. They refused to come back out giving all sorts of wild excuses. So they took our money fixed nothing and refused to honor their warranty. Beware AAA appliance repair. Not for nothing but I have stage iv cancer and am on disability. They know this and still took my money and fixed nothing.

Bobby came out to my house 2 months ago to look at my under-the-counter ice machine. He said I…read moreneeded a part. I was then told it would take a month for the part to come in. After a month i called to check on the part. I was told someone goes to the warehouse to check on parts everyday and no part had come in yet. Yesterday, I called again after waiting at least two months for the part. Someone took down my name and number and said they would call back. No one called back. Today I called again. Again they took my name and number. I just got a call saying that now there is NO PART. I am told my ice machine cannot be fixed and it took two months for them to find out. Really? I don't think they were ever going to call me back. But guess what? They were happy to take $89 for the "service" call. Please save your time and money and do not do business with these people.

If i could give 0 stars i would, I had someone come out to look at my washer, he said he fixed the…read moreissue. when i got home and ran a load, it was doing the same exact thing as it was previously doing. I paid them $400 for that. called them again to tell them its still doing the same thing now they want to charge me $250 for a part that will fix it. Even tho they originally fixed a part THAT DIDNT need to be fixed, and still want to charge me. Been waiting a week for the lead tech to give me call and still havent heard from them. DO NOT RECOMMEND!!!

Unable to reach them by phone so scheduled on-line. They did not show up during the 4-hour…read moreappointment window, nor did they call to reschedule. I won't ever consider using them.

Great customer service! I called at noon, my dryer was repaired by 3:00 and well within my budget…read more 10/10 would HIGHLY RECOMMEND!!!

East End Appliances isn't exactly an upscale appliance shop; hell, it's basically just a dirty old…read morebuilding full of washing machines and refrigerators. But they have lots of cheap (seemingly functional) appliances, and if you need a dryer and don't have a lot of dough, I can't think of a better spot in the area to pick one up. I was in this area of Gallatin Pike today (not exactly Beverly Hills) and decided to pop in East End and see what they're all about. I was in the store for several minutes and never once saw an employee...or anyone for that matter. But no big deal--if I'd found a fridge I needed I would have hollered for some assistance. From what I can tell, they have plenty of appliances that appear to be in pretty good shape (second hand of course). If you can't quite afford a brand new, sparkling Frigidaire, this is the place to go.

Recently my washing machine stopped working and I called a repairman recommended to me by an…read moreacquaintance. Unfortunately the repairman informed me that it would cost about the same as buying a new washer to repair my old washer. He gave me the number for DT's Used Appliances and recommended I give them a call if I wanted to save some money. I called DT's Used Appliance and spoke with Kelly. She was very pleasant and seemed helpful. I explained to her that I was an in-home oxygen patient so rarely went out. I asked her about the washers that were available and she offered to snap some photos and send them to me via text. The next day I received several photos of washers that appeared to be in good condition. I selected a Samsung top loader which was priced at $375.00. I asked when the washer could be delivered and was told it would be Monday (I was calling on Thursday) and since I REALLY needed to get some laundry done I asked if I could have a friend bring the $375.00 and pick up the washer that day. My friend went to the location on Old Lebanon Road and met with Kelly. He came to my house with the washer I had selected and hooked the washer up and took my old washer away for me. I started to wash the floor to ceiling pile of dirty clothes that had accumulated over the course of a week and the very first load the washer failed to spin the water out of the clothes. In short, I was sold a washer that didn't work as advertised. I called the next day to report that the washer I had purchased the day before did not work. That is when the whole picture of how this business operates came into focus. I was told that I had purchased the appliance "as-is". I was then told if I wanted DT's Used Appliances to repair the washer I needed to bring it to them since they did not deliver it to my home. I pointed out just how difficult it and expensive it would be for me to take the broken washer back to the purchase location given that I am disabled and on constant oxygen. I also pointed out that in Tennessee there is an implied warranty of merchantability and that selling me a washer that did not work was a breach of that warranty. After some back and forth with Kelly she told me that they might be able to get someone to come look at it the following Monday which was 3 more days I would spend without a washer. I insisted that it be repaired and made to work immediately and I guess I got my point across because I was told a repairman would come later that same day. At approximately 6:30 pm a repairman showed up and looked at the washer. I described the situation to him and he replaced a part that was completely worn out and left. I attempted to do a load of laundry and when it came time to spin the water out on the final cycle it was the same as before. The washer would not spin the water out of the clothes. I ended up wringing the water out by hand. I followed up the next day to let DT's Used Appliances know the repair didn't fix the problem. I was told they would send another repairman out "sometime next week". I gave up and decided to start trying again on Monday. On Monday I called and got the same story that I had purchased the washer "as is" and that the "warranty" DT's Used Appliances claims in their marketing material didn't guarantee any time frame for repairs. I then started reading the reviews on DT's Used Appliances and found that many, many consumers had been subjected to the same sort of situation I was dealing with. When I was unable to pin down a date and time to have a repairman fix the broken machine I informed DT's Used Appliances that I would be having my friend bring back their broken washer and I expected a full refund of the $375.00 case I had paid to them. My friend took the machine back and they refused to refund my money. He left the broken washer in the front of the building. My calls and text to Kelly the next day culminated in me being told not to send any more texts and that I was harassing them and to stop calling. I honored that and am in the process of filing a lawsuit in small claims. I have filed a consumer complaint with the appropriate authorities and referred DT's Used Appliances to the Tennessee Department of Revenue for investigation of likely violating the sales tax laws since they quoted me a higher price if I used a credit card and a lower price for cash which indicates cash sales are probably not reported or being under-reported. If you are considering doing business with these people my personal advice is DO NOT give them a dime. Run, don't walk, away from this place. And a note to Will and Kelly Muncey, I'll see you in court and it will not be a good look for you and your business. You should have refunded my money when you had the chance!

This family owned is very crooked and will lie before tell the truth. Kelly will say anything to…read morestop you from calling. They sold us a washer and it was warranted and they will not fix it or even send the part and let us fix it? William Munsey is the owner and he like his mother will lie at them drop of a hat!Beware (dont buy off them)