I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

This family business was exactly what my family needed to fix our oven. Tim was kind enough to also…read moreprovide parts numbers for me to get a new knob and oven light (he supplied one of his own in the meantime) and allowed me to finish a client meeting while he worked. I wouldn't recommend anyone else. So glad I found them.

ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

Joe and Adam were a pleasure to work with. They showed up quickly, diagnosed the problem, and…read morereturned the next day to repair after giving me an estimate. I heartily recommend them for any appliance needs.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

I called Sarah's out to the house to fix my oven which hasn't been working properly for several…read moreyears. It turns out the igniter was bad and needed to be replaced. When I called to make the appointment I was clearly told what the service call fee would be and that any additional repairs or services would cost extra. My repair ended up costing about what I thought it would and included the service fee so the service fee was incorporated into the price, not a separate charge above and beyond. I got a reminder email which was really helpful and I was able to request that their technician wear a mask in my home. There were no complaints or problems with it at all. In fact, Parker, the technician was on time, personable, knowledgeable, and really willing to explain what was going on with the oven, in detail. He also gave me a call before coming over just to make sure that I was home and it was a good time. If you need any kind of appliance repair, I highly recommend calling Sarah's. I feel that they are fair, knowledgeable, and very professional. You will know exactly what you're in for before you are charged anything. I will definitely be using them again should I have any additional appliance issues.

The repair guy was so polite and left my kitchen cleaner than when he arrived! He explained…read moreeverything clearly. He gave several reasonable solutions to the problem refrigerator and I was glad I consulted Sarah's. You can't go wrong. I've been depending on them ever since the company was just Sarah, her phone and a Volkswagen!

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

C'mon, that's a dope, straight up business title, right? I should've started a Poor Student Beer…read moreFund in college. A nonprofit, maybe. Trading existential meanderings for barley pops. The last time I needed to fix my clothes dryer, I found this dude on Craigslist who came over on a Sunday (appliances always break when you need 'em the most) and got-r-done at half the cost of the company he worked for. Yep, the guy drove his branded company van to my house and explained that he could make twice as much money off duty as he would workin' for the Man. It was a fine repair, and when the dryer busted this past Sunday, I hounded Craigslist again, this time coming across an ad that offered a $50 service fee plus the parts cost. I sent a text to the contact number, and Evan called me. I told him the problem (no heat), he asked me to send a picture of the model number of the dryer, and we set an appointment for 3:30 the next afternoon. Evan contacted me early the next day, he said his University class got out early, he could arrive whenever. 30 minutes later this kid steps out of his truck, he's like six foot five, I ask him what he's studying at school: medicine and philosophy. "So this helps with tuition?" I asked. Yep. He went right to it, and 20 minutes later the dryer was, ah, drying, again. He showed me the parts he replaced (igniter switch and a couple something-or-others), told me something about a glider -- I think -- that was okay for the time being but would need to be fixed down the line, showing me pictures. Total cost was $84. He handed me two business cards and I said, "575 area code. Are you from Las Cruces?" Yep again. He'd mentored with a guy before college and the trade was paying off, literally. You're all set, Evan. You're a sophomore. When you realize that med school isn't worth the price tag, and nobody will ever pay you to trade existential meanderings for beer, you'll still have your appliance repair company. Sweet.

If I could give them a zero star I would. Do your self a favor and call somebody else. Unreliable,…read more untrustworthy, and incompetent. It's been a three month saga of lies and straight up bull ish. You we paid $75 for Daulton to unplug my machine and do nothing else. He said we'd need another motherboard which took over a month to come in and replace, but I had to call several times to get him to come back. That "new" motherboard turned out to be the original one that was replaced by another company today. Franks did nothing. Long story short my machine is fixed and working fantastic thanks to In Home Appliances Repair & Service. It only took a couple of hours not several months. Daulton, or whatever your name is, you should consider a new career path. The Better Business Bureau will be getting my next complaint about this business.

In August of 2023, this company was hired by a property management company to "replace the optics…read moreon the icemaker" for the refrigerator in my home. At that time, there were tenants living in it but when I, the owner recently moved back into the house, I discovered that the refrigerator had been moved into the garage and then back into the kitchen by the tenants. Considering that this company had "worked on" the refrigerator before, I called for help when I realized there was not a connection from the refrigerator to the water line for the ice maker. An employee agreed to "look at it" and when he did, I was told that I would be mailed "a connection" since he didn't have one at the time. This part would be needed in order for the refrigerator to be reconnected to the water line. Well.... I NEVER received the part but was told by the young man that he had "mailed it" and would "check on it". He then sent an image via text of the part that I would need but I never heard from him again. No follow up, confirmation or consideration. Perhaps he was too busy? I would not recommend this company based on this experience.

I highly recommend Rooster's Appliance Repair. Alexander is incredibly professional, timely,…read morefriendly- just overall great. I reached out about a switch I expected was out on our Jenn-Air stove. Within a week of contact Alexander had come out to get a look, provided an estimate & fixed the problem. I felt the service was a fair price & the experience was just overall so easy. If any of your appliances need help- Rooster's is for you!

Last Saturday morning I did my monthly shopping and my refrigerator was full. Saturday afternoon…read moremy refrigerator died and I was freaking out. I called around, but no one seems to work on the weekend. I kept calling and came across Rooster Appliance Repair. He was in Santa Fe but told me he would come by at 8 am the next day, Sunday morning. He identified the problem but parts stores were closed Sunday. He came Monday morning and changed the control panel. I did not lose any groceries. He was great! He was fast, friendly, professional and he saved me from completely blowing a gasket in my head on the weekend. Thank you Alexander!!!

Joe Castillo is a major scam artist, do not go near this disgusting fraudster. I ordered a…read morerefrigerator on the phone and gave this creep my credit card. I cancelled the order the next morning, because I got my refrigerator working, the games this parasite uses are doesn't answer the phone and hangs up, do not under any circumstances go to him. My bank reversed the charges, I am reporting him to the New Mexico Attorney generals office

Bought a Frigidaire freezer at this place, even with the bad reviews about 100 days ago. Discount…read morefor cash, my decision. Of course it came with a 90 day warranty just expired, but I would have had to transport anyway and pay part of the bill. I cleaned it up and since this quality outfit didn't even replace the missing handle, I bought one. Since its "frost free" it shuts off and warms 20 degrees or so periodically, then restarts. Well 2 days ago it didnt re-start and got into the 30's so I moved the meats and valuables to another I had luckily and didnt lose anything. No trust now so had to buy another freezer, new with a real warranty. I saw there was a small dial next to the compressor and turned it clockwise, the compressor which had been off started and re-cooled to -20. OK, but now I wanted to know if I should keep/depend on it so I drove to CA and talked to the "tech". I explained what I just typed in a non confrontational way since I could have lost 100's in meat, and did have to re-purchase after less than 4 mo. This individual who even though I asked for nothing and kept it professional (initially) evidentially felt threatened by having a real human ask questions like what is this device (the defrost timer) and by turning it clockwise what did I do? Complete unhinged meltdown and fail to deal with a paying customer who trusted them with a sale. Take a chance like I did if you want, do not expect any professionalism once you take delivery, just hope for the best- who knows you may get lucky if the piece was not too far gone before they re-habbed it? they probably work with the city to take throw-aways when we put them out on the street, like I almost did! Read the reviews, they are now my experience as well. Not a serious group of people, even for the south valley. Too may real sellers in Albq.

A technician arrived at our home promptly, unfortunately, my wife had cancelled the appointment the…read moreprevious week. We apologize if the message did not get to the technician. Promptness is a virtue. We will contact Snap FIX the next time we require expert and conscientious appliance service. https://guzmanj.substack.com/

I called this gentleman he showed up on time did the work and in a very efficient fashion he really…read moreknows what he's doing. very competent very informed you can have confidence in his work.