The work I had done by Cool Breeze went right. My 1977 house with electric baseboard heat needed an…read moreupgrade! Cool Breeze came on time, spec'ed out a whole-house mini-split ac/heat system. They sent me a detailed written quote a day later. I checked into things and the price was very fair. I agreed to the job. They coordinated w/ my electrician, showed up two weeks later, stayed with me for three days til finished. They were masked and careful re Covid, and left the place clean like theyd never been there, except for my new system! After 6 weeks of zero-hassle excellent heat, I thought i should write. I rarely write, but this went so right, so I thought I would. Rick Collins Niantic, CT

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

I don't have any issue with any of the plumbers because I never met them, but Sarah (the…read more"receptionist") is a terrible human. Don't tell someone for 3 months that someone is coming out with scheduled appointments and rarely gets back to you when you follow up not too often but every once in a while will respond with bread crumbs and promises and no one ever comes. Don't waste time with this company. YOU WILL NEVER GET ANYTHING DONE. Also, I read the other bad review and the reviewer got the name correct, and just because the profile says where he lived at one point doesn't mean it wasn't true. The awful owner just was gaslighting. Basically what I went through, but with the receptionist only.

Eric and Team came out very quickly to help install several thermostats in the house. While there,…read moreprovided a great estimate for HVAC install. Will definitely use Guild Plumbing again!