Nick @ Bee Medical in Rancho is our HERO! My dad is a…read moreparalyzed veteran (non-service related SCI: para @T4) with an at-home hospital bed issued by the VA to prevent pressure sores. But it breaks 2x per year, almost always at 5pm on Friday & it takes the VA weeks to fix it. Dad was admitted to Mather last week with new heart issues after his VA bed broke AGAIN, and was due to be discharged before his VA bed was repaired. :( We contacted Nick @Bee Medical in Rancho to see if we could buy a comparable bed ourselves, out of pocket, to be used as an instant back-up now, and for future VA issues. Nick went through all the options with us, found the best bed to meet my dad's specific body mechanics/limitations, AND our budget (no pressure to upgrade/exceed our budget). Nick assured us he that would have a bed in our home THE NEXT DAY, even if the one we bought was delayed in delivery (he'd bring us a rental for temporary use so Dad could come home ASAP). Nick was able to deliver our purchased bed, the very next day, just in time to put my dad to bed after his exhausting week-long hospital stay. His new even bed comes with a 5 year manufacturer warranty service, including same/next day technicians, even on the weekends (which Nick personally services himself). Having this reassurance & local reliability will drastically reduce my mom's stress & panic every time the VA bed fails & takes dozens of calls & days to repair. Dad's now got a comfortable, affordable, 2nd bed in his room, that will never have the same downtime & red-tape, even if it has issues in the future. THANK YOU, NICK!!! HIGHLY RECOMMEND!!!

I have been going here for years for my compounding medications. They have great service and I have…read morebeen very pressed with their auto mail service never out.

I was in need of a ride on scooter so I could attend my sons graduation. Health quest was…read morewonderful and had the right scooter that I need. I would not have been able to get down to the football field for the graduation if I didn't have the ride on scooter what a life saver and I was able to enjoy the graduation without my legs hurting. Customer service was wonder helpful Vanessa was the best. If you need to rent a ride on scooter or any other scooter go to Health Quest!

This people is not professional, they don't pick up the phone and bo option to leave a voice mail,…read morecannot do business with they, they are not reliable

The service was excellent! I was assisted immediately upon walking in, and they had the brand,…read morecolor, and size of scrubs I needed for nursing school. The prices were great, too! I'll definitely be a returning customer whenever I need new scrubs.

I have been shopping here for a very long time. Always a great experience! They will bring you…read moredifferent sizes and brands of clothing while you are in the dressing room. They try to find exactly what you are looking for. For those complaining about their operating hours because you work night shift...come on your day off, like the rest of us do!

Bischoff's Medical Supply does not stand by their return policy. I bought a $600 wheelchair based…read moreon their return policy of return within 7 days of purchase. Bischoff's refused to take it back due to writing marks on a peel-off sticker. Infuriating...False Advertising...Deceitful...

I did not care for attitudes of the employees at this store. I experienced and witnessed their…read morealoofness toward me and other customers. Customer service here sucks. Try an alternative

Truly a life saver! Shared some diabetic supplies with me that I desperately needed for my son! If…read moreyou have medical supplies to donate, call her. If you are in need of medical supplies, support this business.

My mom's coming out to visit, and very last minute we realized I was going to need a wheelchair for…read moreher and some other things to make her visit with us a little easier. Nancy is amazing, I was blown away at how helpful and kind she is. A gentleman donated a wheelchair, and we were going to rent one for $30 a week. She would've given it to me for free, which is just beyond amazing, we gave her $30 for that and bought a couple of other things. We will donate it to someone else when we're finished with it in 10 days. She also threw in a Little mesh backpack that we could keep items at her reach. I know where I will send all my friends and anytime I need something. I will come here.

Excellent products. Excellent in-person service. Great selection. When I was injured, they had many…read moreproducts to meet my needs. Great well-informed personal service demonstrating the product usage and operation in detail. They had a great variety of wheel-based walkers. They even offer replacement tops and handles to refurbish old crutches. Reasonable prices. I highly recommend Bischoff's.

Stopped in with a RX for a scooter and cane and was told by the sales person- nobody takes…read moreMedicare, you have to pay cash. He was very unhelpful and it was a line of B. S. I'm a retired state worker and have the best insurance, I even told him that. I called my insurance company and they sent me a list of DME providers and I was told that my insurance (United Health Care Medicare Advantage) pays 100% no co-pay at all. I felt like the sales person was trying to make a fast buck off me by wanting cash, like a used car salesman. I won't go there again. There's plenty of reputable companies in the Roseville area that bill accredited health care providers.

Yesterday I took my Tzora scooter to Turk's to have it repaired. I was told they aren't a Tzora…read more dealer and wouldn't be able to get parts. The gentleman who was working yesterday followed me out to my car. He asked to look at my scooter. He spent a couple of minutes and got it working. He didn't have to. He had already told me he wouldn't be able to get parts. Thank you for caring about a stranger with a bad hip.

We came in to look and drove out with a chair! The only negative is I don't think they take…read moreMedi-Cal and they don't take credit cards. We love our Gochair. It comes apart into four pieces and easily fits in your car. No need for a lift only someone with a good back arm strength. Will return for any needs!

They need to update their website. They don't do rentals. And they aren't even apologetic that they…read morehave false advertising on the internet

Charging unreasonably high prices and not honest about delivery fees. Quotes one thing then tries…read moreto charge older person double. Look elsewhere for medical equipment needs don't waste your money.

I ordered the Dilotab II. They are great for a decongestant. Great price and fast delivery.read more

Found this place here on Yelp. Their reception person was very helpful and helped me find the…read moreperfect first aid kit for our office. Definitely coming back for refills, highly recommend.

COMMUNICATION. ADL…read moreplays a voice recording while you're on hold about how they score so high with BBB and how they are the best company. Two months in a row I've had to follow up on my daughter's prescription and supplies because they were not sent out at the scheduled time. This month I was told my daughter's supplies were shipped on the 18th only to call on the 27th and find out they needed a new authorization from my insurance and a correction on the prescription from my Dr. Not once was I contacted to be informed that I don't have an authorization or that there was a correction needed or that my daughter's supplies weren't going to be sent out. On the ADL website they have a blurb about costumer service. "ADL Customer Service: Our Customer Service Representatives are more like Case Managers. Each is responsible for a segment of our customer base, and they're with you from start to finish. Our Customer Service Team are specialist in insurance coverages, product knowledge, required medical documentation, and in being pleasant, professional and compassionate towards you, our valued customer." Section 5 of "our process" states. " Speaking of communication, our Customer Service Representatives are always available to be contacted either by business telephone, fax, email or VerbalCare®. In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise. Communication is key and ADL understands this." AGAIN THEY STATE!! "In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise." When asked why we weren't contacted a manager responded with "we're really busy". This is a business that people rely on for daily living needs and one can't even do that. I will say the customer service representative can be very kind except for when questioned on why things aren't working properly. If you must work with this company be prepared to call every month and run around in circles to ensure everything you need is in order for shipments to be sent.

Being a caregiver for my son for 42 years and living in various counties in California, I've had…read moreexperience ordering incontinent supplies from various vendors. By far, ADL's deliveries have been the most consistent and on time. ADL's customer service is exceptional. I'd like to compliment Serina for her knowledge of the many products, her patience in answering my questions and for always being able to juggle changing orders based on our needs and the budget. Well done ADL & Staff!