I had AT&T insurance and told me to take it to this shop to get the screen replacement and the…read morecamera len fixed, only the digitzer glass is broken but the screen lcd and the back glass wasn't broken when I brought it in, i got back in worse condition when i got it back, when they noted it unrepairable now my insurance have to charge me $275 to replace the whole thing and won't wave the fees to replace it, this is unacceptable, I'll probably won't be bringing any of my device to be fixed here again or recommend it to my friends and family

Just go to the one 10 minutes away. Terrible service overall, cracked screen was fixed but was not…read moreprofessionally done at all, payed too much for a shitty repair I had to come back in to fix a week later after it fell 5 inches off the floor. These people won't disclose any conditions to their repairs and replacements and wont make it documentable. My first mistake was even going back to the place the first time when they were 30 minutes late to open the store ,just unprofessional people running a circus.

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

I had an issue pairing my iPhone to my Apple Watch. The man at Mobile Kangaroo was able to assess…read moreand fix my issue without issue. I recommend this company for Apple technical support.

Poor. Charged $75 to backup and restore phone to fix a location issue. Didn't work, then my…read moresearch feature on calendar wasn't working. Wet back to get help. They could not find how to resolve that either. Offered a $600 repair to replace the main circuit board/hardware. NOPE! Went home and eventually found standard settings that corrected both issues. Was recommended by Apple! Very disappointed with both Apple and the recommended "licensed Apple Repair" business!!

iPhone 17 pro. Had about 20 drops and finally the screen cracked with a case on. Hit side on a…read moreconcrete corner. Took it to this place for new screen Bad news. After repair. Scrolling text has color shifts, The glass is thicker so comes out more of case , and the battery drains a lot faster. The free protector does no help to protect. First drop and it is broken and only been 10 days. Week glass. Was a small fall in a case but since glass bilges out and is a weaker glass bingo. Broken again and pixels are out. Spend the money and get an oem glass from Apple. I'm going to Apple now tomorrow to get it a new screen in hopes no problem them doing so. . It will use less battery , be a lot stronger and not as thick.

We called early this morning around 11 am after the ad online said they opened. I spoke to someone…read morewho told me I could bring my daughters phone and that they are open until 3pm. I drove over 35 miles to find the shop completely closed with no sign stating why they were closed and even though business hours are posted on the front door. Very bad customer service! They are inconsiderate of other peoples time and scheduling. Today was the last day I had to get my daughter's phone fixed before she left, which they reassured me they could do. And then leave before we arrived. This place is a complete joke. Do not waste your time here.

Review for Mobile Kangaroo in McKinney, Tx…read more I recently had my computer repaired at Mobile Kangaroo, and the experience was nothing short of exemplary. From start to finish, their team demonstrated a level of service and technical skill that is hard to find. They approached the repair with clear expertise, diagnosing and fixing the issue efficiently. What stood out most, however, was the peace of mind they provided. I felt I could completely trust their judgment and my data.The offered options for the best course of action for my device, making the entire process feel very safe and professional. If you are looking for a team that combines high-level technical proficiency with honest, reliable service, I cannot recommend Mobile Kangaroo enough.

These are the nicest people. They explain things without making you feel stupid…read more I've been happy with the Apple service plans for my iPad. Nice and very efficient

Got quoted $510 by another place due to issues with my charging port. Not sure what they were going…read moreto replace but they said it had to be a number of other things as they couldn't replace just the port. Not sure what the issue was in the end but he got it fixed real quick for me and nowhere near $510.

Lmao this place is a joke. I bring iPad in because battery isn't charging and he plugs it into some…read moredevice to see if it would charge then says no charging, motherboard bad. I'm sorry, you plugged it into some random little device, you didn't open it up or anything. I'm not gonna take "motherboard bad" without you actually looking at the iPad. Lame, won't return, there's a million other smart device repair shops in McKinney

This is an excellent phone and computer repair business. They had fair pricing and reliable…read moreservice. They fixed the cracked screen of my son's iPhone in less than 30 minutes...good as new! I highly recommend them. The phone works great with no more glass falling out! They also warranty their work for three months for the parts repaired. They are located on the second story to the left of the 99 Ranch supermarket. Love these guys...will definitely use them again!

Got our phone fixed ! Got the fake screen after which camera doesn't work and screen doesn't work…read more!! Avoid at all cost

I called to set up a time to replaced the shattered back of my iPhone 14 Pro Max. Honestly,…read moreAbdullah made it seem too easy (but I'm sure it wasn't), done in 2.5 Hrs, drop-off to pick-up and at a very reasonable price. Abdullah is the real deal. When I call, he answers, his work is awesome. I highly recommend this tech for smart phone repairs.