Amazing Customer Service . Affordable Price Friendly . Very Timely Service…read more Highly Recommend !

As always, good service. Very personable and professional…read morestaff I used the store on Gervais Street thank you

This was my first time coming to this place but I'm glad I did. My daughter iPad was having trouble…read morecharging so I wasn't sure if it was a battery issue or charge port issue. The lady was super nice and attentive. We left her iPad for a little bit to see if it was just a charging issue and it seems like I just need a new block with higher charging power. She provided her recommendations and we were on our way. It was super quick and efficient. She seemed very knowledgeable so I would definitely be back for any other electronic issues I'm having.

This was my second time visiting them. They were great got my phone fixed and all my questions…read moreanswered. Highly recommend them. Michelle

Mid September 2025 my wife's android phone (Samsung galaxy I think) became unusable due to all of…read morethe apps that the Grandkids had installed on her phone, which had a ton of pop up crap (adds?) that we could not get past, they were so invasive. Shawn took care of it. Once we described the symptoms he had us leave it with him and about an hour latter he called my phone and told us we had two options. We could have him wipe the phone, which would lose all her information and photos or he could uninstall suspect apps that had been installed by the grandkids. We chose the second option. Charged us $51 I believe, and had it running like it was new in about 2 hours. Highly recommend.

I regret being referred to Cellular Plus on Parklane Road and will not return. I brought in my…read moredaughter's Apple Watch for a cracked back, charging issues, and an upside-down screen orientation. I was told it would be repaired for $100 and ready Monday. Instead, I received no updates and had to return multiple times over approximately three weeks. Each time, I was told it needed more time and would be ready "tomorrow." When I finally received it, the watch was rubber-banded together, covered in glue, and only the back appeared to have been repaired. The other issues remained unresolved. Two days later, the watch shut down again. When I returned to discuss the problem, the representative became defensive, called me a liar, and refused to review the cameras he had mentioned. I had remained patient throughout the process and was not disrespectful, so this treatment was completely unacceptable. I paid $25 after he initially quoted $30-$35, yet he said I should be grateful because he had done more work than I paid for. The money is not the main issue--the lack of communication, poor workmanship, repeated promises, and unprofessional behavior are. I cannot recommend this location.

Lindsay was amazing. My mom's phone was acting crazy, and she wasn't able to use it with all the…read morepopups continually telling her the memory was full or her phone had been infected, even while trying to look at photos. I did a factory reset and nothing worked. We took it to CPR and Lindsay knew almost immediately what was wrong. She removed 2 innocent looking apps (Adobe reader was one of them) and the phone was as good as new! It saved my mom from buying a new phone, which she was about to do. Thanks Lindsay!

Cell phone would charge. Technician diagnosed in less than a minute . Cleaned the charging port and…read moreplugged it in . Works awesome . He was fast and efficient. Highly recommend CPR!

These guys were the BEST!! I came in really close to closing time, but they had no problem with…read morereplacing my son's iPhone screen! Only took 20 mins. and you can't beat their prices! Great customer service, and such a PLEASURE to talk 2!!! I would recommend ANYONE 2 this company!!

They lost my computer. When i spoke to the manager he said they did not actually lose it. At the…read moresame time, he also said he didn't know where it was. I never got my computer back

Today I went to iTech Connections to get my phone screen replaced. The assistant manager helped me…read moreand she did such a good job and very quickly! In and out in about half an hour! As far as pricing they charge pretty great rates for iPhone screens. For my iPhone 6s+ it was about $170. The customer service was great! Alyssa was so nice and answered all of my questions and concerns, and she was very courteous and approached me immediately. I sat in the waiting area while she was fixing my device and had a complimentary cup of coffee and browsed some of the accessories. The only recommendation I would make is to have a better variety of phone cases for the iPhone 6+. Even the pricing was good on those as well! Overall I'm a highly satisfied customer and I will refer all my family and friends, and I will only have iTech fixing my devices from now on.

I took my cell for repair. Paid 140 dollars but it wasn't repaired correctly. Within 2 months got a…read morenew phone somewhere else. I would not recommend this business to anyone.

Lafayelle Basnight, Manager of the Lexington Branch was able to start our New Year (2026) off right…read moreby getting Samsung to provide my wife a brand new screen FREE for her ZFlip5 Phone. Samsung's $200 screen fix promotion was not set up right in the system causing us to spend six hours on the phone and ultimately drive to Lexington, South Carolina from Augusta, Georgia. By paying attention to what we had gone through and uncovering Samsung's bungling of their promotion, Lafayelle secured us a brand new screen for FREE! Thank you Lafayelle, and Happy New Year, Sir!

Update tablet returned on 8/19/26…read more Wtaf!!! My tablet was taken in charged screen working with minimal cracks to the screen. The tablet will now not come on AND my screen is majorly damaged. They ordered 2 screens with no success in being able to fix my screen, fine, but to cause significantly more damage is ridiculous and terrible customer service. Needless to say, I am absolutely disappointed, dissatisfied and disgruntled concerning the care and level of neglect that my tablet was handled in. Disgusting!!!!! I'm aggravated. Tablet has been there for almost 2 weeks and I keep getting the run around. After this tablet is fixed I will never use them again. This has been the worst experience! Screen was ordered they told me it came in and the tech was working on it, now today they say they have to order the screen again. For what reason? did you accidentally break the one that was ordered? No explanation just sorry we had to order another screen and we don't know when it will be here. What the fuck? Would that suffice if this was the other way around? Terrible terrible terrible. Definitely getting my refund for the stupid insurance plan- I cannot and will not be without another device for 2 weeks or more.

TLDR - If there is an after sale issue, they're rude and they don't honor their printed warranty…read more Let me preface this with I've had most iPhones since the iPhone 4. Between myself and my family, we've probably had around 20 iPhones over the years so we're well versed in the normal wear and tear the factory iPhone can handle and we've never had any sort of cracked screen or anything that would not us to trade in for full trade-in value when upgrading. So that changed this weekend and my wife was in a car accident and in the process, her phone hit screen first on the asphalt and completely shattered. We obviously had to get it replaced so I checked around pricing and reviews. Based on everything I saw, Mr Fix was a great choice for the repair although a little pricier than the other local repair options . I went up to the kiosk on a Sunday afternoon and the technician wasn't very busy and he was courteous while helping me pick out the upgraded screen. He said he'd have it completed in about 35 to 45 minutes and I'd have it before the mall closes. Perfect! All of that happened and I paid in full he had me take a picture of the 60-day warranty for faulty or defective products. Screen was working great! Fast forward to Wednesday. My wife, as she does daily, put her phone in her purse/backpack. She got in the car and put her lil backpack(it's a mini Wolfpak if you know what that is)in the floorboard and we drove to a friends house. When we arrived, she pulled her phone out and there was a bright green line horizontally up the right side of the screen. Everything I read since I was there for the entire ride I know there was no drop or knocks, is it's likely either a loose connection or a faulty screen. This happened after the mall closed so we took it back to the kiosk the following day, four days after the install. I walked up while the same tech was finishing with a customer so I waited my turn. When i went to talk to him he immediately recognized me but when i went to show him my wife's phone, he immediately changed face. Went straight to saying we must have dropped it without even holding the phone or getting close enough to notice any damage(which there is none). There was even a brand new screen protector I put on right after the install and it is still in perfect condition as I'm trying to show him the phone. He insisted on not honoring the warranty so I had no choice but to leave. We went straight to another local business that does the same repairs and the techs there bit agreed after looking at the phone that it was a faulty screen. I'm filing a dispute with my CC company but I'd like others to know that this isn't the best option in the area. You'll overpay for the product and service and if there is any issue, you will be brushed off and not given the time of day.

I had a broken iPhone repair that needed to be fixed quickly. I took it to the repair kiosk in…read moreColumbiana Mall and Mr. Fix replaced the screen within an hour. When I got home later that day I noticed a potential issue wrt an apparently defective portion of the screen. I took it back to the repair facility and was told that it was a problem with my silicone phone case. I swapped the case and used the phone for the next six weeks. Then the new screen physically fell out of the phone so I took it back once again. He continued to blame the case and told me that the case forced the screen away from the phone body. I disagree and cannot see how that was really possible. About six hours later, half of my new screen developed jumping vertical stripes. The repair facility told me that he would need to replace the screen again and would charge me full price because he said that I must have dropped the phone. It was working fine 15 minutes prior to that and stayed in my pants pocket. No phone drop had occurred. When the phone was opened for the replacement screen installation, two brackets designed to hold the phone components were missing even though the screws were still in place. He did not honor the warranty and I refused to let him replace the screen at full price for the second time. I located an alternate repair site nearby and they replaced the screen quickly and at a cost of approximately 25% less. In summary, high price, improper repair method, and refusal to honor his warranty indicates improper repairs as well as very poor customer service. I cannot recommend this individual for any important repair.