If I could give zero stars. It's really surprising how customer service is not so common. Long time…read morecustomer of T-Mobile who will change service after my experience today. Whoever was working today needs training on how to deal with customers. I was provided no help and just no no and how T-Mobile phone customer service "Doesn't know what they are talking about !" This store employees locations should all be investigated.

Every time I go in there they are always rude, I updated my Modem, and just went to drop my old…read moremodem off, I've been told to wait, when a African lady was done helping a customer she left without even saying anything to me; I didn't have the time to stay and kindly asked if I can just leave it on the front counter and the lady rudely said they have to access my account, T-Mobile has the WORST customer service! Every-time we go to a T-Mobile they are always MEAN AND RUDE! Corporate needs to train their staff on how to treat their guests right!

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

Highly recommend Perfect Screen in South End. Great customer service & fast repair. Explained…read moreall our options clearly to fix a damaged IPhone.

HORRIBLE CUSTOMER SERVICE!!! HORRIBLE PHONE SERVICE!!! We brought a sprint phone to them for them…read moreto unlock. NEVER EVER did the so called owner/manager tell us that a sprint phone will not be compatible with metro PCS services. So now we have paid him $100 to unlock a phone that more then half the time doesn't even receive the calls and if it does it will drop the call. Internet is non existent. And to top it off even after having it supposedly unlocked from Metro PCS services the phone can't be put back on my sprint account because it says it's still locked to metro pcs. We have attempted to make contact with the owner but every day when we call the "manager" says the "owner" will call you back but every day that goes by not a word from the owner! STAY FAR AWAY FROM THESE SCAM ARTIST!

From the owner: mobile phone repair Mobile phone sales…read moreUnlock Flash

I made an appointment to set up my new iPhone 17 Pro Max and deactivate the old one. I was…read morefortunate enough to work with Evan Capozzi. He was professional, knowledgeable, and very engaging. We had a stress free experience and it all went extremely well. I was in and out within about 40 minutes. Thank you AT&T for hiring such competent team member. Please pass my appreciation to Evan for a job well done. Patrick Zimmerman

Maria is one of the best agents I've come across in the cell service. She's polite, friendly and…read morevery knowledgeable. With no hesitation she knew how to resolve the issues at hand. There were several. Starting new WIFI for two homes and 2 new iPhones. Thank you for your help Maria.

Apple support sent me here for a battery replacement. They informed me they could can not do the…read moreservice and I would just have to buy a new iPad. Not worth my time.

Absolutely LOVED my experience here, had a return issue and needed a recommendation. Also looking…read morefor appliances. This team is phenomenal and took care of me, wish I lived closer as this would be my regular BB spot.

I want to give to this business, a wonderful review, Malik was like a hero, saving my phone from a…read moredrop where screen was shattered after I drop my phone, he took 20 minutes to fixed and make it look like new. Thank you Malik, your kindness and very hard work will pay it all. Can't thank you enough. You need a fix he got you. Go check him out.

Don't waste your time and money if you want your phone screen repaired. I've gotten nothing but…read morelies about the phone repair....to sum it up.

Went in to upgrade one of the 4 devices on my account and to see about lowering my (in my opinion)…read moreoutrageously large monthly phone bill. Check in was fairly fast. I had one customer in front of my waiting, so my brother and I read up on the monthly plans available and the phones they had available. Once it was my turn, the rep Saleem came to assist. I explained the reason for my visit and he took a look at my account. He stated that I was already in the best plan for my needs based on my utilization. My brother pointed out that the unlimited route for me was less per month and calculated the bill for him. Saleem finally agreed that the unlimited route for the 4 devices was indeed most cost effective as my brother had pointed out. My brother and I selected an entry level smart phone for my mother and after explaining what was needed the sales rep agreed that was what he would recommend too. I had to pay an activation fee for the phone which I didn't like. He couldn't assist further and suggested calling customer service to see if they'd waive it. After we chose to pass on his attempt to sell us add ons such as a screen protector and overpriced phone case, he was less motivated. The associates were more interested in speaking to each other, even when they were dealing with customers. Once I got to the car, I had more questions about the new billed amount and such. In conclusion, I feel that I did walk out of there with a phone (immediate gratification) but going to the physical location wasn't above and beyond in any way. I ended up calling customer service when I got home to answer my questions and to inquire about activation fees. I could've made my changes online and purchased the phone online as well. Im Disappointed that I've been with this company for 10 plus years with 4 lines. Theres way too much competition out there to settle for average or less than service.

This is the worst service provider and liars Never again…read morewith them Every other month different amount higher and higher Service is poor

I came in to get my charging port fixed, they off the bat said it's going to be over $100 to…read morereplace the port without looking into the port. I said it might just need to be cleaned out since my charger will sometimes work depending on the position. They charged me $5 to not actually clean it. Last time I went, I wasn't charged for the service. At some point I need to get one of the camera lenses replaced but I'm not sure if i trust them to overcharge me or to butcher the job because I went home and still had issues, i took a toothpick and cleaned the rest of it out and now it works just fine. $5 isn't a lot but its the concept that i paid for a service and didnt get good quality work. I will just go somewhere else next time.

This man saved my phone and made my day. I came into his store unsure if he fixes Samsung phones…read more Not only did he fix it, he fixed it quick. He was transparent and kind. I will definitely come back when one of my kids phone break. I am definitely going back!