STAY AWAY!!! I am a 51 year old professional female. I am writing this because the owner, MIKE just called on the phone and called me a f....g bitch. He told me that when he comes to Phoenix where I live, he would be paying me a visit. I told him that I would let the police know. Two weeks ago, after calling many times to ask questions about a volvo XC90, I drove 2 hours to go see the car. When I arrived, the car that I was told was ready to sell, was there and was not ready to sell. Thus, they use ads to bring people in, but the car in question may not be sell able. I purchased another car from this dealer. I had to deal with salesman Roger asking me out, putting pressure on a stressful situation. This salesman had cuts all over his hands. He told me that he was a boxer.! Jack, the man who does the paperwork did not put the vin number on the sales form. He made many other mistakes during the transaction also. For instance, I asked for the total including taxes, etc. I then took that total to the bank and cut a cashiers check. Only to find out, he calculated wrong. Thus, they owe me $180. They then told me that when I go to buy tires, they would apply what they owe me to the tires. Then they told me to deposit $500 into the owner Mike's bank account. to cover my end of the tires. I did not, so these guys called me for a week. When the owner Mike got me on the phone, I told him that I had been down with the flu. He then proceeded to tell me that he will get a good nights sleep knowing that he is a single man. He then proceeded to call me vile names and he threatened to pay me a visit. WHILE I WAS SITTING THERE DOING THE PAPERWORK , A SALESMAN RAN IN EXPLAINING THAT A DISGRUNTLED CUSTOMER HAD REAR ENDED MIKE WITH HIS TRUCK, JUMPED OUT AND SLASHED HIS TIRES. I SHOULD HAVE LEFT THEN!!! THIS MAN DOES NOT RESPECT OR HAVE GRATITUDE FOR WOMEN OR HIS CUSTOMERS. THESE MEN ARE LOW CLASS & SCARY!!!! My salesman told me that most of the cars are sold to people who cant get credit or Mexicans who take them over the boarder. I then called them to tell them that I wrote this review on yelp and they all talked into the phone and A MAN NAMED LUIS SAID, "WE ARE NOT SENDING YOU THE MONEY THAT WE OWE YOU BECAUSE YOU ARE NOT EVEN WORTH A STAMP!!!" JACK is the old man who is responsible for sending out the title and the money that they owe me. He got on the phone and told me that i was a poor woman and that I can sue them but hat their paperwork NOW states that they do not owe me any money and that I can hire a lawyer to sue them. Luis told me that I can go to Rogers house and see him as "he likes it rough" these men hate woman and are sick!!!! I TOLD THEM THAT I WOULD BE CALLING THE BETTER BUSINESS BUREAU. THESE ARE THE MOST EVIL MEN I HAVE EVER ENCOUNTERED read more

I bought a 2011 Chevy Suburban from unique imports on 6/27/17. 10 days after I bought the vehicle I took it back to them because it wasn't running right. Every time I would push the gas pedal the truck wouldn't go. I was 2 inches from being smashed into by another car because of the malfunctions of the vehicle I just purchased 10 days earlier for $18,000. When I brought it back to them they returned it to me stating they fixed the problem. 6 days later the Bourbon started acting up again doing the same exact thing that it did before we brought it to the dealership. I then call the owner at unique imports and he didn't informs me that I am out of warranty being that I'm a day over my 15 day warranty. He then tells me he would do me a "huge" favor by letting me lies his mechanic therefore I would have to pay no tax and I would pay his price for labor and his price for parts. Gene that I have already been screwed over by the owner of a unique imports I don't trust his input on sending me to somebody he knows that won't charge me tax and will give me half price on parts and labor. Seems a little weird doesn't it? I didn't bring the vehicle to an experienced mechanic but I have used multiple times I am then told that the whole camshaft and lifters need to be replaced bringing the total cost of this bill to $5000. I then go back to the owner at unique imports let him know that my bill after just purchasing this vehicle is $5000 he then tells me that he will only cover $300 of the total cost. What a slap in the face. It was day 16 and he didn't have to cover any of it because it's past the 15 day warranty. I have never been so disgusted in my life. He told me he was doing me a favor by paying the $300. Hello I shouldn't have had to pay a dime when I just paid $18,000 for the vehicle. I would never return to this place again and I recommend everyone stay as far away as you can or get screwed by these people. read more

I found a car that I liked on their web page and I went to check it out. I was greeted by a nice older Hispanic man named "Johnny". I asked first off if I could take it to my mechanic to be checked out and they had no problem with that! My mechanic drove it first and then took about 45 minutes to run tests and check out everything. He found about 1500 worth of repairs (nothing really major) just lots of small things. He told me that other than these things the car was in great shape. (I tested everything to see if it all worked and everything did) I liked what i was told and bought the car. We agreed on a price, shook on it and since they couldn't take the entire cost off my card, I gave them 1,000 for a down and the next day would bring in a cashiers check for the balance. They said that way it could be emission tested and cleaned up for me by noon the next day. I came back the next day and the car was wiped down, not cleaned like I was expecting (they could have taken it to a car wash). Jack then was doing all the paperwork and he told me that I still owed 13.00 for the emission testing. I told his that was included in the doc fee charge of 399 I was charged. he said it wasn't and that I owed it. I told him I wasn't going to pay it. Johnny overheard this and rushed over and told jack to not charge me that I had already paid. I left and when I got home, the entire trunk was filled with dirt. There was ALOT of it. I couldn't believe it! I spent the entire next day cleaning it out! My advise to buyers is do your homework! Check out what the year and model is going for in the area. Look at many cars so you know how to compare them. and for gawdz sake, take it to a mechanic to be checked out before you buy! It will cost you about 30 bucks but you will know what you're getting into. read more

I bought a used 2005 BMW X5 3.0I with low mileage here. Jack Perlin who told me he was the finance Mgr. was very helpful and professional. I took the BMW for a test drive twice. Around town and down I-10 I checked the vehicle inside and out. I took it to a mechanic. The mechanic told me this was a steal for the price. Yes it had a few body dings and a small dent in the lower rear quarter panel but mechanically excellent. It had a Clean Auto Check / Car Fax that I asked for and they gave me. I bought it and Jack arranged all the financing thru Pima Federal CU. They Detailed it. And Mike Aussie got me a New Spare Tire and BMW medallion that was missing on the front hood. They also fixed the AC that was blowing hot air. ( Everything I wanted prior to buying it. ) Both Jack and Mike were great. It was a smooth and professional transaction. When you buy a used vehicle do your homework and you won't get burned or surprised. If you want something fixed don't buy or sign until it's fixed. I Changed the Oil and Filter and picked up some BMW floor mats for the vehicle. I have already put 1500 miles on this vehicle and it's a keeper. Yes I will get an extended warranty ( cheaper online not thru the dealer ) on this vehicle because BMW's can be expensive to repair. Overall I had a great experience with Unique Imports. Thanks read more

Gabriel made our car buying comfortable and attentive with excellent customer service. Not pushy at all. If you feel that way im sure its because you have no patience. Dont act like you know everything either. They can answer any questions you have. And remember. You picked the car and their service not them. Loise was also very comforting in the process. I enjoyed my experience there, and now enjoying my car. The machanics were friendly and eager to help out anyway also. All around a positive place. Be respectful and you will recieve it back with this business. Do your research and they will help with any questions or info! If you complain about this business its most likely because 1 your impatient 2 You blame others for the info and research YOU didnt gather before buying a car 3 Your plain rude 4 Your racist. This business sold me the car I wanted. Not what they thought I wanted. So have some balls when picking a car. And thats facts! Thank you Gabriel! You were upfront and patient. Answered all our questions and multi tasked very well. Richard and Rebecca A. read more

DO NOT BUY FROM THIS DEALER! I went there to buy a car, got approved for financing. We signed a contract agreeing that a problem with the car would get fixed "at dealer cost/expense." We took the car back to get the problem fixed after driving it for a few days and the owner told us we had to put MORE MONEY DOWN than we agreed on originally. They tried to trick us into financing more and putting more money down because it would "save us money." He said that the bank charges them 25% and that's why we have to put more money down with the taxes and the fees. He showed us how much the bank was charging and it was less than 10%. Nothing they said made sense and the salesman and the owner were tag teaming and trying to trick us into paying more money and kept interrupting us so we couldn't think. I told them that we could do it as originally agreed or to give us a refund for the down payment that we had already paid. Fortunately, they refunded us the down payment.This was my first time buying a car at a dealer and it was the worst experience ever! read more

I bought a 2003 Mercedes 230 this past weekend from Unique Imports. The whole process was extremely smooth due to the excellent service from Jack. I called ahead and made sure the car was still available and when I arrived it was out front and ready for my test drive. After noticing a couple of cosmetic items that needed a little love--Jack wrote it into my warranty that I could bring the car back next week for the touch-ups to be done at zero cost. From start to finish I experienced nothing but absolute professionalism. I would buy from them again! read more

All I can say is this, Gabriel is what I would call the "MagicMan". He worked so hard for me to get a vehicle. It wasn't the one I wanted, it was a lot better. He took in consideration for the safety of my son and a lot more reliable vehicle. I will highly recommend this business. All the people are great. I will continue to do business with Unique Imports. And especially Gabriel read more

If anyone is looking for a used car go no further, no pressure from salesman. The cars on the lot are great and the best salesman my new buddy Gabriel Osborne knows what he is talking about and does everything he can to help u. Thanks Gabriel hope to do more business with u A++++++ read more

the best car dealership I've ever been to. I went to a few places & these people actually work with you do whatever they can to not only get you a car, but get one that is the perfect match for you whether your credit is good OR bad!! I recommend them to everyone I know!! read more

I was very happy with my purchase from Gabriel he was knowledgeable and outgoing help me find the car that I was looking for and got it the payments right in my budget thank you if you're looking for a car go see Gabriel and unique Imports read more

Went in looking for a couple of their used imports, specifically BMWs and Jags. Very nice rides. Jose was a big help, as was Mike the owner. I like that they offered the extended warranties and extra peace of mind. A big thx. read more

Thank you to everyone down there! Extra shout out to Gabe for being so awesome! It was quick and easy and we love our car!

I'm not connected with this owner, but my former girlfriend was. Total predator of more than your $. Character matters.

Went to find a car gabreal was great he got me into a nice car and I love it