I came in, I knew exactly what I wanted, there was no attempt to talk me out of it. More importantly... Ed, and Jack did everything they could to get me into a Jaguar, that I had my eyes on..and it worked! These guys are small (Unique), so you'll have to be patient as the calls and customers do come in. They sale cars, it's a business, it's to be expected. Like me, for your patience..in the end you will leave happy! read more

Myself and co workers have been waiting for our CPR 1ST SID cards for 22 days! So ridiculous at this point. We will never use these people again. The instructor fernando was great, but the owner of this place sucks. read more

I found a vehicle I wanted on cargurus.com, and it brought me to Unique Imports. I had a friend test drive it and evaluate it for me. I contacted the sales person and we agreed on a price to purchase the vehicle. 2 days later, the dealership starts trying to charge me more than we had agreed on the price. I had already booked a flight to come get the car, and based upon their unethical and deceptive business practices decided to no come by the car. After all, if they are unethical in the sales part of the transaction, what are the odds that it has been advertised truthfully. I should have come and read the reviews here first. read more

So tired of living without my car. $9,000 down the drain because of a lemon purchase from unique imports. Bought an Audi and within in less than a week the water pump went out and they refused to help me or take it back. I've been without it working since I purchased it in May and I hate them for it. read more

Buyer Beware !! Bought my daughter a car here less than a year ago. Was told it was mechanically sound and they perform every test to make sure. We did routine maintenance every 3000 miles. The engine just blew up with less than 8000 miles driven. The mechanic that rebuilt the engine said he has never seen so much sludge and build-up on an engine in his life. He was amazed it lasted 2 months. The vehicle was never taken care of and we were sold a lemon. Now I owe more for the rebuilt engine than the car is worth. If you buy anything from these people make sure to have your own mechanic look at it and do a thorough inspection. Lesson learned. read more

Never buy a car from this dealer with out checking it by an outside party they can offer u warranty but they will just find a way to not fix it I took care of all repairs and ask if they could at least pay half but not one cent they said it was too late I had car for three weeks and I got the door slammed in my face don't buy unless u have it checked read more

I purchased a 2000 lexus GS300 from Unique Imports. i found this car online, and I called and spoke to Jack. I asked him what he would take out the door price was, and he honored it. I drove from phoenix to Tuscon to look at this car. I am happy to say that the experience was pleasant and lacked any BS. I loved that this dealer isn't pushy and doesn't play any games. I will definately buy another car from here. Thanks Jack!! read more

Very, very dodgy dealership. It's a den of grifters, really. I went to go check out and test drive a couple of Fiats. The first one idled very high and smelled strongly of exhaust. No bueno. Also, it was filthy inside. The dash had a carpet of dust everywhere and there were dead leaves on the floorboards. It looked like it had been parked outside somewhere and neglected for years. The second Fiat I drove was better, but already had some minor damage that would've needed parts replaced. They charge way more than KBB value for damaged, broken down lemons. They also said prices are non-negotiable. I'm going through hell right now trying to get my deposit refunded. They said they'd do it, but it's been days. I had to dispute the $500 transaction with my bank. I guess we'll see. Do not grace them with your business or you'll regret it. I'm just relieved that I decided against buying from them. read more

Turned in application and they ran my credit. Never received one phone call or email from them ever! Yes I'm having credit issues right now, but a call or email explaining they can't help or options would have been nice. Tired of dealerships not communicating unless you have an 800 credit score. read more

This was the worst car buying experience I've ever had! The car was filthy and had a bad belt and wrong battery. The repairs were included in the contract, but after making 4 trips across town, they still were not done and the car sounded worse that when we started. No one seems to know what is going on an what was promised on the contract. The "mechanic" did a terrible job and we still didn't get the detailing or battery. Everything about this experience was shady! read more

Dont buy here. They screwed me over. I bought a 2003 acura cl-s frome these guys. They gave me 22% apr on the car- I was desperate. Anyways, the salesman showed me a FALSE carfax on the car. (My fault, I should have checked it myself). I found out after I had paid the car off, at the time I was selling the car, that not only did the salesman show me a fake carfax, the car had 50,000 more miles on it than listed on the odometer and 3 previous owners before me. At the time of sale, the carfax shown to me by the prospect buyer angered me. I had been lied to! Also, there were several problems with the acura- 3 struts needed replacing at 400$ each, Thermometer plug thingy ( next to radiator or engine) 275$. Needed tires, cv boot was worsening, and the transmission was going out right before i traded it into the dealer...DO NOT BUY FROM UNIQUE IMPORTS. read more

Don not do business with this place. They have Horrible customer service. They never call you back or answer the phone. We were told that the car would be all cleaned up and ready to go when we got there, car was all dirty, empty gas tank. They kept saying we never made our final payment, they lost the paperwork. read more

Absolutely awful.This place deserves no stars. When I called about the condition of the car I asked if there were any expected issues. They stated that the radio was not hooked up but cited no other potential concerns. When we arrived, the car was running with all the doors open in the middle of the drive way, which was odd. It was filthy from the rain and had no gas in it. About 2 minutes into the drive to the mechanic for inspection we knew there was a serious issue. After waiting an hour and spending nearly 100 dollars for the inspection, we were kindly informed of the atrocious condition of the car. Not only did these so-called dealers not even bother to change the oil (are you kidding me?) but there were several very costly and DANGEROUS issues. The steering mechanism was leaking and the rear shocks and struts were completely blown. To top it all off, the mechanic indicated that the dealer must have wiped the computer clean within the last day because some engine systems were not readable due to a lack of engine cycles. These systems could have shown serious and incredibly costly engine problems (cat converter and evap) but could not be assessed due to this dealers shady practice of wiping the computer. This vehicle was a safety hazard and no reputable dealer would have allowed it off the lot with potential buyers in this condition. The mechanic seemed shocked at the state of the vehicle and was surprised they did not bother to wash the car or change the oil, especially given the fact that I had called hours prior to my arrival announcing my intention of test driving and inspecting this car. Upon return to the dealer, I informed him of the incredible issues with the car. He admitted that, after purchase of the car, the keys were lost and no one had inspected it more than taking it to emissions. This indicated to me that his wiping of the computer was deliberate with the intent of hiding possible engine issues before sale. Incredibly dishonest and embarrassing business practices. You should be ashamed of yourself, Unique Imports, for advertising "good" prices for such awful products like you are giving people a deal. Buyers, believe all the bad reviews about this place. Do not give them the benefit of the doubt and try them anyway. If you happen to ignore this advice, please please please pay for a professional inspection. It will be the best money you ever spend. Go to a certified dealer!!! read more

Yesterday, I purchased a 1997 BMW 840ci from Unique. I flew in from Los Angeles with plans to drive the car home. When the taxi dropped me off at the dealership, the first thing I saw was the car with a missing turn signal light. Then i saw a ding on the rear passenger side. I thought wow, I've flown all this way and I have to fly back. I felt terrible. After talking to a very pleasant gentleman, Jack and their controller Mike they let me know that they did not have time to take care of the issues I had problems with, but they would compensate me for the problems to the car. I still had a bad feeling about this car! I purchased and drove this car home, 500 miles,and all I can say is this is one of the finest automobiles I have ever purchased. (I am a Car Collector) I learned a lot from this experience. An experience is not about how it starts, it is about how it finishes.Initially, this experience was the worst experience ever. It ending up being a truly Good Experience. read more

They sell lemons!!!! and despite them telling you that they warente it for 15days when my transmission broke after 5 days they told me they would do nothing. read more

PLEASE PLEASE PLEASE watch out for these people. Seems like they buy "sexy" eye candy but the vehicles are CRAP, garbage, not reliable. Got down to the dealership to view/drive three different vehicle, only to find the convertible "didn't work", the sporty sedan "had engine problems" and the pickup truck turned out to be "salvaged". Gimme a break! Then they try to steer you to their "lender" network after they up the price ("oh, that was an online special price"). Stay clear of this "dealership". read more

Did my research on the car I wanted, found it at Unique and made an appointment to drive over and see it from New Mexico. The owner had been driving it for months and racked up 3000 more miles than advertised. I was there on time, but the owner took it home the night before anyway and made me wait hours for him to bring it back. Finally took it out for a test drive but the gas tank was below Empty. Brought it back knowing I wanted to buy it and asking about having some gas put in it, getting an oil change for it (maintenance light was on), and having it cleaned. The car was shipped to me the following week without any of that being done, plus it needed brake pads. They agreed to compensate me for the $200 expense and after weeks of wheedling finally received a "goodwill" check for $50. Worst customer service I've ever experienced in buying a car. Definitely do not recommend. read more

I looked at this dealership several times. I finally found a car listed there online that I liked. I called my contact (jack) and he told me they had the car at a Phoenix lot and would be shipping it down in two days. It would arrive around noon. He would call me when it got there and I would have "first crack" at it. I call the dealership at 12:30 on the day the car was to arrive. Jack was not there. I spoke with Roger who told me the car was still there. I said I would be right down. He told me not to come until 2:30. I show up at 2:25 and Roger comes out to help. He takes me to a different model and year car (I was looking at a small convertible, he took me to a large sedan) after I pointed out the mistake, he told me the car I had confirmed over the phone before takin the afternoon off to look at, and had been promised "first crack" at was sold. He then tried to talk me into every convertible on the lot. He showed me the specs for another small convertible and although it was not the one I wanted, I decided to look at it. He tells me to give him my name and number and he will call me in a few days because it's not on this lot. No thank you, I've fallen for that once before. read more

I bought a 2011 Chevy Suburban from unique imports on 6/27/17. 10 days after I bought the vehicle I took it back to them because it wasn't running right. Every time I would push the gas pedal the truck wouldn't go. I was 2 inches from being smashed into by another car because of the malfunctions of the vehicle I just purchased 10 days earlier for $18,000. When I brought it back to them they returned it to me stating they fixed the problem. 6 days later the Bourbon started acting up again doing the same exact thing that it did before we brought it to the dealership. I then call the owner at unique imports and he didn't informs me that I am out of warranty being that I'm a day over my 15 day warranty. He then tells me he would do me a "huge" favor by letting me lies his mechanic therefore I would have to pay no tax and I would pay his price for labor and his price for parts. Gene that I have already been screwed over by the owner of a unique imports I don't trust his input on sending me to somebody he knows that won't charge me tax and will give me half price on parts and labor. Seems a little weird doesn't it? I didn't bring the vehicle to an experienced mechanic but I have used multiple times I am then told that the whole camshaft and lifters need to be replaced bringing the total cost of this bill to $5000. I then go back to the owner at unique imports let him know that my bill after just purchasing this vehicle is $5000 he then tells me that he will only cover $300 of the total cost. What a slap in the face. It was day 16 and he didn't have to cover any of it because it's past the 15 day warranty. I have never been so disgusted in my life. He told me he was doing me a favor by paying the $300. Hello I shouldn't have had to pay a dime when I just paid $18,000 for the vehicle. I would never return to this place again and I recommend everyone stay as far away as you can or get screwed by these people. read more