Cr&r leak hydraulic fluid all over my community streets. I've called to report and no one ever calls back. The hydraulic fluid does not come up once it hits the ground. It's making our streets look like shit. read more

second cr&r didn't pick up my recycling bin I called them plenty of times and they said that a driver was going to be coming to my address to dump it which they never did. these drivers at CR&r..are lazy. and they want a raise. sure they could get a raise do a better job than you might get it!!!!! read more

Cr & R - Junk Removal & Hauling Near Me - Perris, California

lazy asses.. I have been waiting a week for them to pick up the trash can they missed. even after the 2nd attempt THE TRASH STILL hasn't been picked up.. it's bullshit because we pay for them to pick up the trash and then they don't even pick it up.. read more

The gates of hell, definitely not a pleasurable smell, but the prices to dump and dash, yard or house trash, from construction site you can dump it all, decent prices not bad at all, in and out . Hardly a line, read more

Cr & R - The gates to hell - Junk Removal & Hauling Near Me - Perris, California

I have 2 trash cans and 1 recycle, on 07/18/25 it was trash day so I took out both trash cans only, they only emptied one, the week before the same thing happen to my next door neighbor, both containers clearly says on the lid, TRASH ONLY. Im paying for all 3 containers but not getting the service Im paying for. read more

This is a good Service for a garbage company to pick up you're trash. I've had this company for a long time in my City which the drivers are very kind. I've been to this yard twice and it was very fun, I got a tour by some drivers also. This is a good Company. read more

I would give 0 stars if I could. They are very difficult to deal with. I sold my home 8/2024 and spoke to a Daniela.. She said I had to provide proof that I was living at my new address. Only acceptable proof was a utility bill. I told her I did not have utilities under my name, and she said no other bills were accepted. asked for supv. took a long time but finally spoke to one and she said I could use my escrow papers! This Danielle lady did not have any customer service skills!. Be prepared if you have issues with the trash because they don't care what your problem is, they are very RUDE. read more

Dirty,and not the best place to go. Employees are great ,it Management that is the problem

Called and harassed us to get a recycling bin at our shop that we just moved into. We have been charged for it for over 2 months, and they haven't picked it up 1 single time. The guy who hounded us several times a day in order to get this set up won't even respond to us about the issue. This place is a scam. read more

Over a year ago I called for a pickup of heavy items. I was told it would be no charge, which is great because I'm a senior citizen on a fixed income. A few days - weeks, later I received a bill for $100. I sent back the invoice with a written message on it asking why I was being charged when I was told I would not be. No response. It took me a few months but I could eventually pay it in 2 payments. I just opened a mailing from them thinking it was promotional (been tossing them for the last year). It's an invoice stating: Prior Balance $483.24 / Late Fee $6.38 / 8/1 90G Trash/Recy/Organics #P/U 1 $117.69 / RESI SVC Increase $3.48. What the heck? We haven't had anything picked up since the original "free" $100 pickup. And if the late fees are $6.38, I shouldn't owe more than a year or so worth!!! Is this how they make their money? read more

Ordered a large dumpster for our property out in Aguanga. The guy who picked up our dumpster weekly always seemed to use a different path when emptying the dumpster. Each new route led to more of our vegetation being run over. The Highland Fire ravaged the area around our property and our dumpster burned to the ground, only a metal bar and the wheels remained. I called CR&R to request another dumpster and he rep created a work order and I was told it would be delivered that Friday. It was not delivered. I called back on Monday and was told the work order was entered incorrectly and that the next available or delivery was at the end of December, the 28th. I requested to pause the service. We had no bin so why pay for the service? I ended up being billed for the month of November...and the month of December. I called more than 5 times to no avail. Each representative would tell me they would leave a message with "Maria" as she handled the issue originally. Maria clearly wasn't handling my issue. Passing the buck is the name of their game and based on other reviews that is clear. Too bad they have a monopoly on the market for the waste services out in that area. Ultimately I called to discontinue the service. We will take our trash to the dump and save some money and avoid the headache. Thanks for nothing. read more

Horrible customer service. Twice they have knocked down my trash can during pick up. Driver did not pick up the tipped can and drove off. Repeated daily calls for re-pickup with unkept promises. They make excuses and never take responsibility. If your trash is missed or a failed pick up they will not return, even if they tell you they will. All the trucks leak oil and leave an oil trail in front of your home. And every year the rates rise. Worst waste pickup company with no accountability. Zero star rating. read more

CR&R is the worst. You call because they missed trash pick up. I've call three days in a row, the last call I spoke to a supposedly supervisor. I think they all get paid to lie to you that a truck will be coming and it never does. But, let you miss a payment. This company is a totally complete rip off. They don't give a shit about the customers as long as they collect their money. This has to stop. Service is CRAP!!!! read more

I'm giving CR&R a one star rating only bc I can't give them ZERO stars. I am a new homeowner in a new housing community. The service is the WORST! First it was Covid, then they claimed a strike. ENOUGH IS ENOUGH! I lived in Moreno Valley for two decades and NEVER had problems with my waste removal like I do with this company! Pacification is the norm from customer service as VERY LONG WAIT TIMES ON HOLD! Reps rarely call you back as promised! I wish I could have Waste Management of the IE take over service! Basically, CR&R SUCKS! read more

Failed to pick up my green waste a week ago. This week failed to pick up trash and recycling. Called 3 separate days & was told my cans would be serviced. My cans are still full and they are out of operation hours. I have trash that I can't throw away now just piling up. Way to scam & lie to your customers. read more

Cant keep their schedule pick ups and they try to charge you extra for missing the scheduled days arranged. Their employees don't return the trash bin back to its respective area. read more

They miss trash pick up very often and it's pretty much impossible to get a hold of anyone. Wildomar made a mistake!!!

ZERO stars... CR&R `S website mission states the following: "From the moment you sign up for service to the moment that service is delivered, we strive to offer all of our customers a hassle-free experience." Did a circus clown write this??? **What it should read is: "If you want subpar sustainable waste service, coupled with incompetent customer and supervisory/management support, feel free to pay for our services" CR&R continues to forget to pick -up one of three trash bins, on a regular basis. I`m beginning to feel discriminated against. I`ve placed several calls to prior incidents about the same issue and yet no calls back from supervisors/managers and no trash pick-ups to correct the issues. This most recent incident took place on Tuesday, October 18, 2022, where my recycle bin was not collected. I have some great RING camera recording to support the trash truck drivers neglecting to collect the appropriate waste/recycle bin. Either the truck driver is color blind and can't identify which waste bin he/she should be collecting, or he/she is contaminating his pickup with the wrong trash (food waste or green waste). Consistently disappointed with CR&R Inc. services but when you receive poor customer service support, false promises, cricket sounds from management, and an incompetent work force, you get poor work production. Makes sense! By the way, my recycle trash bin is still curbside awaiting pick-up..., (Cricket sounds) I`d ask for a supervisor or manager to respond to my inquiry/complaint in support of some compensation or correction to this ongoing issue, but at this point I`m sure it`s a waste of my time. read more

Fees are horrible for construction roll offs And the system not good when need to call every week for extensions due to not being full after 7 days the system is rigged to make money and if u forgot to call in 1 business day they will come and take the dumpster away then u have to pay additional fees to get back on-site save ur self the money and stress read more

The website says they close at 5:30 PM on Saturdays you get here and they're closed. There's no direct phone number to call to check and see if verified times of business hours. When people depend on websites and not able to call. You could delay their business of making money. read more

Cr & R - Junk Removal & Hauling Near Me - Perris, California

If you ever have issue with your garbage not being picked up or for anything else, I suggest to email Barbara Jimenez barbaraj@crrmail.com, and Nicholas Lievsay nicholasl@crrmail.com to help. If you live in Riverside County, I suggest to copy Sandy Salas SSalas@rivco.org and Ryan Ross rmross@rivco.org from the country environmental services so they are aware how crappy this company is. read more

Very inconsistent with their pick up of either the green waste or recycling don't know whether it's gonna get picked up each week and when they do pick up the bins they are constantly scratching my vinyl fence that cost a pretty penny and then they leave the empty right in front of my garage door. And to top it all off it's so hard to get hold of anybody and when you do they wanna charge you extra to come out and pick up the trash they did not get. read more

I agree with many other comments here, they are HORRIBLE at communication! I can't complain about my pick up, I don't recall that they have ever missed a pickup. However, I inquired about a dumpster and they never call in response to my inquiry (I requested online). When I called them, I got three different answers. I have spoken with one helpful person, the others act as I am a telemarketer and my call interrupted their sleep. Their most recent error is double billing me and I am getting the runaround fixing their error. It's a nightmare dealing with them. read more

Worst customer service. Terrible communication and take no accountability for their actions.

CR&R Trash drive-by. Over the last several months CR&R misses my trash pickup at least once a month. When I call, I get busy circuits or no answer. When I get through, I'm on hold indefinitely (hung up today after 47 minutes on tortuous music). Several weeks ago when I actually stayed on long enough to get a live person, they called me a "liar" without using that word, said that I had not put my bins out before they drove by. I had put them out the night before. They said they wouldn't come back. We live where there appears to be a break in the route, as they often turn up Vista Del Bosque and then never come back to get our bins.... Anyone else having pickup issues with CR&R? read more

We took trash to dump on site. I have a small truck and the bed wasn't even half full, it was just a large dog house that we took apart. We arrived early and went straight in, no wait. The truck was weighed going in, then weighed coming out. We were charged the different in weight... I believe it was 1/4 of a ton ( think that might be wrong on their end...only a dog house) we were charged about 35 or so. By the time we left there were 6 trucks waiting In line, we got there just in time. - go early in order to avoid waiting too long read more

Horrible service! Paid $168 to rent a dumpster then $98 to empty it and they never showed up and it's been 3 days. Truck broke down, operations issues, short staffed. Spoke w 2 customer service reps AND a manager and they say they don't know when they can come empty it. HORRIBLE CUSTOMER SERVICE!!! read more

Our community is stuck with this company due to agreements with the city. They are so unresponsive to any requests from our property managers as well as residents and do not pick up on scheduled days correctly and when they are told a pick up was not made they then say they did even with a camera showing that they did not. I can't wait for the city agreement to end with this company. read more

Worthless!!! Have Missed Our half of the street 14 times in 2021 ! No pickup for a week Everyone on the block has overfilled trash cans No answer on calls, been on hold for a minimum of 6 hrs been hung up 5 times, left call back number so many times i cant remember !!! Claiming Covid and they will pickup the Following day, and if it has been over 24 hours call !! Its been 5 days! Oh and A holiday in between. What A Joke !! Get Some Standby Drivers ?? If Any One Person Had a Business That everyone has Paid Their Bills and Got Such Terrible Service as We Have Gotten From C R & R, That Company Would Be Out Of Business!! OH! Thats Right C R & R You Got the Monopoly On Trash!! So All People in this World Should Bow Down To You ! Wish Waste Management Still Served Our Town! read more

They have the worst customer service ever. They have not picked up my recycling in 2 weeks I call every day and am told it will be today! They lie and are a horrible trash service!!!!! I have spoke with several survivors and they all read from the same book. read more

I live in the city of Perris. This place charged me 70 dollars to throw away plywood. Bro I'm pissed.

This recycling company needs to recycle themselves because they are the real trash. My organic trash was not picked up for the seconds time.. Called them 3 days in a row with a promise that someone would show up to pick it up. Nothing.. My trash is properly closed, no obstructions around.. I am over 5 days now with the trash full, stinking, maggots, because these incompetents. They also do not broom my street anymore. Same on Temecula Council for hiring this trash company to provide a trash service and keep the city full of trash... Trash!!! pure Trash! read more

I had a large pick up and I drug it out to the curb when the driver showed up, I made eye contact with him and he just drove right past me and left. Worst customer service ever!!! read more

Today I saw the recycle truck guy come by right after my stuff blew out of the bin. He noticed it was on the ground and got off and put in in the bin. Then he did a second pick up of my bin to dispose what was in the ground. Not too many people go that extra mile. I'm very happy the operator is thorough and didn't leave it to fly around the community. He didn't have to but he did. I'm very thankful read more

Recently I needed a trash Dumpster in Hemet due to remodeling my house. I ordered 40 Gallon Dumpster, for which I have to pay close to $800 for the bin and several processing fees and other crazy charges, I was suppose to get the Dumpster on Friday, me and other 5 guys waited to remove the roof and they never showed with dumpster, When I called and inquire about Schedule, they mentioned that they have automatically switch to Monday Schedule. Very Poor service, they don't care about other people's time and money. I can't believe City of Hemet has contract with them, and their residents has not choice to go with other trash company, read more

Missed my street on pick up day, Friday. Can't call on Sat called Monday was told we would be picked up by 6pm. Called at 5, was told by the same person that I talked to earlier, that they only have trucks in our neighborhood on Thursday and Friday. Our trash wouldn't be picked up til Thursday. Tuesday morning at 6:45 a truck picked up trash. Of course not wanting my cans on the street all week I put them back into my yard. Of course the driver went right by my house without stopping or trying to check if he could get to my cans. CR&Rs different divisions obviously don't have any communication with one another. That's the problem with monopolies, their service can suck but the customer has no recourse. read more

Definitely the worst waste management company. All my neighbors have their bins. We are a new community and even the neighbors that moved in after me have their bins. Apparently operationally they failed to plan for needing more bins. Terrible. read more

This company came and collected our disposal and the claws to one of the vehicles busted our unit,I called to get a new one and they told me it would be delivered on Dec.4,2020 between 6am and 6pm,THE NEVER showed up nor called to say anything.I waited the next morning and still nothing.So on Monday morning I called them and spoke to one of their reps,he tells me he would investigate and call me back shortly,HE NEVER DID,I called back that afternoon and spoke to another rep,She tells me that they are rescheduling us for the 26th of December without notifying me that they have,due to a bunch of bogus claims(after we investigated)We've taken pictures of the goings on at CR&R Waste and Disposal and found a lot of hanging around and other stuff!BEWARE of them everyone,their professional approach and customer service is VERY QUESTIONABLE! David Barron. read more

This dumpster was supposed to be emptied LAST Thursday, May 27th and here it is almost a week later and it still has NOT been dumped after several phone calls. On Friday about 5 pm, one of their trucks was parked nearby while the driver was eating a snack. Proper nutrition is important, but so is customer service. Maybe the city needs to contract with a different provider? The city is my next call. read more

Cr & R - This dumpster was supposed to be emptied LAST Thursday!!! Almost a week ago. - Junk Removal & Hauling Near Me - Perris, California

The worst! I spoke to someone 2 weeks ago about them picking up half my trash. They said I could lay out 5 bags and they will send someone to pick uo the next day. Its been 3 days in a row they said the same thing and no one has come! Calling management in the morning. Why am I paying them ? read more