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    CR Jewelers

    5.0 (1 review)
    ModerateJewelry, Watches, Bridal
    Open • 10:00 am - 9:00 pm

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    11 years ago

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    Movado Company Store

    Movado Company Store

    2.3(3 reviews)
    0.1 mi

    What an awful store and terrible customer Service. I have…read morebeen here twice and regretted it both times, will not be coming back. The people working here are truly awful to deal with and have no customer skills whatsoever, they are even rude in most cases. I would not recommend this store at all or any movado stores if this is the standards that they set. They are not very helpful and become indifferent and inpatient when asked about certain items at the store. I really can't believe this is what they set as an acceptable experience, I thought it was odd the first time and dealt with a different person the second time which was somehow worse. Terrible store and customer service , just wow

    I purchased 2 Coach watches from the Movado Company Store on 10/14/2022, same style - Coach Grand…read moreWomens Watch, 36MM - one in silver and on in rose gold color. They, of course, came in 2 seperate watch boxes. I opened the rose gold one first and peeled all the cellophane/protective plastic off of it, along with the name/model marker that is attached by a piece of string to the watch band. When I opened the second one - the silver - there was no protective plastic on it at all, and the name marker, instead of being threaded on the band, was just haphazardly thrown in the box. I realized right away that the silver one was not new, and had been returned to the store, as it did not have any of the protective plastic, etc., that the rose gold one did. I sent the company an email stating that I ordered a new watch, not a returned/used one. The reply email I received stated I would have to contact another department and return the item exactly as received (at my expense) to that department for a refund. I did not want to go through all that trouble, since the silver returned watch should never have been sent to me as being a new watch. It should have been sold as a returned/refurbished item at a discounted price. I was charged the same price for both watches, no discount for the used watch. I am not happy at all about the response I received from the company. Since it was not my fault that the silver watch was used, I would have expected the company to offer a prepaid label so that the watch could be exchanged for a new one. The watches were not cheap and if this is how they treat customers, I will not be ordering from them again.

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    Movado Company Store
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    CR Jewelers - jewelry - Updated September 2026

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