I'm honestly shocked at the bad reviews at this Cracker Barrel location. I have never been here before but stopped here for lunch last Saturday on my way to NC. The ambiance was traditional Cracker Barrel decor, I like that homey style. I ordered the fried chicken (4 pieces), with the hash brown casserole and mashed potatoes with gravy. The usual biscuits were served at table and my food was great, although I knew this was a big dish and I would take half home. The service was good and quick so no complaints from me. Would stop by again if in the area again. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - South Hill, Virginia

Not very crowded and somehow food service was very slow. It took close to 30 minutes to get our breakfast food. They were out of the garden omelette. Ambiance was classic Cracker Barrel which is to be expected. Never waited so long before when it wasn't even busy. Waitress was close to invisible while also wearing an AirPod in one ear. Maybe the AirPod was to connect with the kitchen staff but it sure didn't help expedite the service. We sat for a long time after completing our food before she reappeared to give us the bill. Left us feeling frustrated. At least the food was decent. read more

\\\AVOID/// \\\AVOID/// \\\AVOID/// Arrived and saw a stack of dishes as I walked past the window from the parking lot. Should have taken the clue from that ambiance and just turned around. Came from the road with family, and had all the basic old restaurant trademark offerings in the front store area, but the hostess wasn't to be found. Seems she left the station unattended at the dinner hour, with no stand in. Oops. But we still waited & got a nearby table & sat down. Waitress arrived. Ordered the turkey dinner special, but waitress says they're out. Huh? And no coleslaw. How do you not have the day's special & a basic side. But no, it still got worse. Ordered meatloaf, mashed potatoes and carrots. Added chicken fingers & mac & cheese. Waited awhile. Got drinks at least. Started to notice buss staff not bussing the tables. And people were asking about their food. So, waited a bit longer, but then asked. "Oh, yours will be the next one out." And they had plenty of staff doing little to nothing most of the time we were there. Yet, some staff never bussed tables, but were carrying other items around& restocking already full shelves... or doing nothing when they could have been seen working on tables piled with used plates. But our food still wasn't the next one out. Instead we saw at least 9 take out orders go up front. After an hour of waiting, I asked another wait staffer again about our food. Then still waited some more. I was ready to walk out, but we said we'd give it three more minutes. Finally- after an hour- Out came the food, but it sure wasn't the right food. No mac & cheese, and the meatloaf & potatoes magically turned into what looked like "chicken turds," baked apples, and some weird okra casserole side. The chicken they served me looked like it had been dropped on the dirty kitchen floor, then pan fried in grease (unbreaded) until burnt. It wasn't just unappetizing, it was insulting. Me: "This isn't what we ordered..." Waitress: "Do you want to keep it?" Me: "Absolutely not." Waitress: "Do you want me to still get you what you ordered?" Me: "Absolutely not." If you can't check the order when it goes up, that is very late, whatever reason should I give to wait longer... while my other family member has their food get cold? Regardless- Their "so called" Southern BBQ dipping sauce for the chicken fingers was a bad thousand island dressing with some tabasco mixed in. They did bring the mac & cheese, but it was horrid. Starchy, watery & it had black spots. We threw that out in the garbage after leaving. Finally, I asked if they expected me to pay, which they then realized they couldn't make us pay for the bad service- so we just got up and left. The "I'm sorry" apology sounded rather "repeatedly rehearsed," so I suspect the store had gotten used to giving poor service. I think this will be the last time I go into a cracker barrel. Ever. The store got the one star, but the rest of the chain can close down- and I wouldn't miss it. I certainly don't see a reason to offer a chance to repeat this failure of a performance. The food & service were UNACCEPTABLE! (F-) read more

Cracker Barrel Old Country Store - chicken?, apples & okra casserole misfire from meatloaf, mashed potatoes & carrots. F- - Breakfast & Brunch Near Me - South Hill, Virginia

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We used to stop at this restaurant before and after our trips. It used to be an enjoyable start or ending to our trips. BUT after several experiences of being ignored awaiting a seating, then the same behavior after being seated for 20 + minutes while there were just a few patrons equally annoyed with the poor service we left and won't be coming back read more

Do NOT stop here. Ever. This place has the worst customer service. Our server acted like we were inconveniencing her. We were seated at 7:36 pm. Ordered by 7:45 and never recevied our entrees by 8:45pm. Manager made excuses instead of being accountable. So we ended up leaving. read more

The food was good as usual -- consistent comfort food that never misses! The hash was absolutely delicious, and the mimosa was surprisingly tasty (a nice touch for brunch). I even ended up buying a cute little fur jacket from the shop for $40 -- perfect for dressing up or pairing with joggers for an elevated street look. Always a pleasant stop when passing through South Hill! read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - South Hill, Virginia

Absolutely the WORST restaurant experiences I have ever had. We came to Cracker Barrel expecting a nice family dinner, but almost everything that could have gone wrong did. My brother ordered a steak and was brought sausage patties instead. My mom's boyfriend received the wrong meal, and when the correct one finally came out, the ham was so overcooked and dry it was barely edible. My mom ordered ranch for her salad and was given bleu cheese instead, along with other incorrect toppings. I even ordered a Coke Zero and was given Diet Coke instead. On top of all of that, every single one of our meals that was supposed to come with gravy arrived with NO GRAVY. The food itself was honestly some of the driest restaurant food I've ever eaten. It was clear that quality was not a priority. The worst part of the entire experience, though, was what happened to my boyfriend. THE WAITRESS DROPPED HIS ENTIRE PLATE ALL OVER THE FLOOR. The plate shattered everywhere, and SHARP PIECES OF THE PLATE CUT HIS LEGS. Instead of immediately checking to see if he was okay or apologizing, SHE DIDN'T EVEN ASK IF HE WAS OKAY. We had to ask for a Band-Aid ourselves, and when we did, SHE GAVE US ATTITUDE and walked away. NOT ONCE did she apologize. She had an attitude from beginning to end. Every time we needed something because of another mistake, she acted annoyed that we were asking. Despite getting multiple orders wrong, forgetting items that were supposed to come with our meals, and CAUSING A CUSTOMER TO GET CUT, she NEVER APOLOGIZED ONCE. We asked to speak with the manager, and after waiting, NO MANAGER EVER CAME. We were then told that the "manager" was actually the chef, which honestly explains a lot considering how awful the food was. Even after everything that happened--including a customer getting cut by broken plate shards--we received ABSOLUTELY NO COMPENSATION. No discount, no apology from management, nothing. To make matters even worse, the broken plate sat on the floor for around 10 minutes before anyone even attempted to clean it up. Even then, they barely cleaned it. There were STILL SHARP PLATE SHARDS ALL OVER THE FLOOR, creating a serious safety hazard. People were continuing to walk through the area, including a woman wearing flip-flops, and someone easily could have stepped on the pieces and gotten hurt. When we finally left, the waitress didn't thank us for coming, didn't apologize, and didn't acknowledge anything that had happened. She simply SIDE-EYED US and walked away. Wrong orders. Missing food. Wrong drinks. Terrible quality food. A waitress with a HORRIBLE ATTITUDE. A shattered plate that CUT MY BOYFRIEND'S LEGS. No concern for his safety. Broken plate shards left where customers were walking. No manager. No accountability. NO COMPENSATION. Completely unacceptable. DO NOT GO HERE. read more

We were seated and weren't approached to order until about (15) minutes later. Our server Morgan was not that attentive. Not sure what the disconnect was. Her 15% gratuity was a reflection of our disappointment. We usually tip 20 - 25%. Once we ordered, we were brought our beverages but not anything else. Our food came out maybe (25) minutes later. I had a NY strip steak that was dryer than beef jerky. My baked potato might as well had not been baked. It was super tough. The broccoli and hash brown casserole were the highlight of my meal. My family could not order what they wanted. We were told that there was no southern fried chicken. The chicken on my family's salad was burnt. My daughter's scrambled eggs had shells in them. This was a terrible stop. We won't be visiting this location again. Avoid this place if you can. Don't waste your time. read more

Food was warm but not hot; it had clearly been on a warming tray prior to serving. Waitress was not attentive and seemed uninterested in her job read more

July 8, 2026 Do not eat here. Today we both got sick. The oils tasted rancid. Sick very soon after. If you're driving prepare to stop. Cracker Barrel is not reliable any more. Sad, because you could always trust the chain. It didn't taste right I should have know and not eaten my lunch. read more

Service was super slow. We were told 30 minute wait. It was over an hour. Store was not packed. No one was working on a Sunday afternoon. The food was very basic. My husband and I ordered chicken and dumplings. Could not eat them. Basically three big clumps of dough. read more

Cracker Barrel Old Country Store - Chicken and dumplings - Breakfast & Brunch Near Me - South Hill, Virginia

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We went to meet friends that were on the road traveling. Got to Cracker Barrel 12 minutes early. We don't want family or friends waiting for us that are on the road. We are Seniors in 70s. Cracker Barrel Policy is you can't be seated until all in your party are present. They wouldn't seat us. I would've had a beer my wife a tea. Its 4. And they made us stand and walk around there shop for around 15 minutes. Until our family got there. I need right hip replacement. Have bad left foot. Its not pleasant to stand or walk. When they seated us. I counted 40 empty tables. Cracker barrel Pissed me off. Ruined my dinner. Family Friendly policy. BS. read more

If I could give it zero stars, I would. Carmen was our waitress. She brought our fried pickles out with no dipping sauce. She never came back out. We had to get up and ask another waitress for it. Then our meal came with biscuits and cornbread...she never brought us any. My husband order a salad. He never got it. We finally got our food and mine was supposed to have gravy. It didn't. We had to find her again to ask for it. She never came back and refilled our drinks. Never once did she ask how everything was. I had to get up and ask the hostess for a to-go box. She finally came and ask do we want our check? I said Yes and she slung it across the table and walked off like she was made at us because she's horrible at her job. Everyone else in the restaurant was super friendly. Carmen either needs to figure out how customer service works or find her another job. read more

Amazing and delicious food, always comes out hot. However it's the wait that counts for it, wait is longer than 30 minutes and sometimes they don't even give out appetizers until your food arrives. Clean place, comfy country dining and friendly people, it's just that the wait is so long. read more

This is one of the few times I have agreed with every negative review. This location is not good. We were seated right away, and the server was attentive. The restaurant wasn't busy, yet it was filthy. We watched someone at another table spill a drink, and the wait staff did the bare minimum to clean up the mess. They were out of fried chicken and chicken tenders. When I husband placed his order, the had to run to the kitchen to make sure they still had it in stock. It's not as if we were dining near closing time. It was 6:30-ish--the height of the dinner rush at most restaurants. We were seated near the kitchen and could hear the staff joking and chatting it up as if the dining room was spotlessly clean. The food was merely okay--not up to the usual Cracker Barrel standard. I do think that our server was doing her best under the circumstances, but clearly management needs to intervene to ensure that the restaurant is clean and well-stocked. read more

This literally was the worst experience at Cracker Barrel I have every had. Waited 58 min for our food. Only for them then to come out and tell us they were out of fried chicken. So ordered fried pork chops, only for them to tell us when we got our food they were out of white gravy. Never received biscuits or corn bread. Manager not once came over and addressed concerns from the patrons. Only reason my partner and I didn't leave is because we were in uniform. TERRIBLE! read more

I would like someone in management to know that Ildiko, my lovely server who was from Hungary, did an AMAZING job serving me and my family despite the poor kitchen staff. There was one chef in the kitchen who was clearly high when I saw him walk into the kitchen. It was Labor Day, so I understand there were staffing issues. Either way, he completely neglected to make certain dishes, which left us waiting almost an hour for our food. Other tables were complaining as well. The servers get all the blame for problems that exist solely in the kitchen, and I'm calling it out. To the manager of this location, please improve your kitchen staff, and praise your servers who do all the dirty work. Ildiko, you are amazing! read more

Stopped here on the way down South off the highway. Lots of cars in the front and people coming in and out. Took 15 minutes to seat us. Roamed the store while waiting. Once we got seated, the service was slow. Too, a while to get a server to co,e take our orders. There seem to be more tables but not enough servers or help to service them all. Food was typical. Good quality and well prepared but nothing special. read more

Service sucks here. I waited 40 minutes for a drink. For the second drink I think the waitress is missing in action. Did not ask us on constant bases if we needed anything.server Nay M read more

Arrival at 235p.. party of 3adults 1child ...only given 3menus ,nothing for the child .utensils only for 2.order taken and placed at 256.food received at 345.i had to go to the hostess for utensils,biscuits/ cornbread,of which we only received 4 biscuits.no creamer given with the coffee, 2 meals were served and the 3rd arrived 15 minutes later,with not all the serving suggestions Included. We were very very disappointed with the service time.yes it was a holiday but shouldn't be an excuse...and the waitress was a new by and blamed it all on the kitchen staff. Won't visit there any time soon again read more

Went here last night for dinner with a friend at 7:00pm. I arrived first and the wait staff was nice and I was seated and offer a drink right away. The place was half empty and draining as people were finishing and leaving. My friend showed up after about 10 min and so another 7:15 we ordered. He got a meat loaf plate and I ordered chicken and dumplings with three sides of broccoli. We sat for about 20 min. Then the waitresses came back and apologized for the wait and offered some bread. 25 min later she refilled our drinks and offered another bread basket. Very small biscuits and corn muffins. A bit after 8 she came and told us they were out of dumplings and asked if I wanted something else. I declined. 15 mins later my friend was served and I was given my broccoli order. Nice looking place, but no. I won't be going back. Tipped the waitress of course. Not her faul read more

Cracker Barrel Old Country Store - My broccoli - Breakfast & Brunch Near Me - South Hill, Virginia

Everything could improve! Food was horrible. Served core of the pineapple in the fruit cup. Steak and eggs was inedible! Gristle around the edge. Even the center of the steak was too tough to eat. Loaded hash brown casserole was mostly the cheese topping and bacon bits. The biscuits were not soft or hot. Coffee was so weak you could see thru it. We have given this store 3-4 tries but no more until they improve both the kitchen staff and the servers. read more

The WORST Cracker Barrel I have ever been to. 1- the smell walking in and in the bathrooms is absolutely disgusting, smells like an outhouse. 2- the dinning room area was in disarray, tables not cleaned off and floor clearly not swept. 3- the service was extremely slow. Our table was one of four in the whole restaurant and they had 4 servers so it didn't make sense. 4- the food was not good, the vegetables on the salad were rubbery, the dressing clearly spoiled. My 6 year old wouldn't even eat the cheese bites. Some in my group didn't even make it out of the restaurant before stomachs started to hurt. A health inspection needs to happen here before someone really gets sick. read more

Great experience! Food was very good. Odd entry off highway traveling south on I-85. Very busy. Loved the natural wood burning fireplace on a cold day. The eggs were prepared very well as was my favorite country ham. Restaurant was clean and staff could not have been nicer from every aspect. read more

terrible white old guy waiter experience the waitr was intentionally ignoring us. We had to over for her to help us or to even give us service. The food was cold. She said it was a 30 minute wait but it didn't turn out that way she was able to give it to us in five so I don't know if the food was just sitting but just a bad experience terrible read more

Worst Cracker Barrell in the nation. Service slow with to clue. No clue on how to use online wait list. Kitchen even slower. Still waiting on my first refill of water..... Bathrooms smell, dirty, and had standing waste water. 90 minutes invested ordering off the rapid menu. Advice...keep driving. Dont stop. read more

We waited almost 1 hour for our food. Drinks arrived 20 minutes after we ordered.. We didn't get biscuits or muffins until we asked for them. We had to ask for a childrens menu, even though we clearly had a child with us. There was only 2 table settings for a party of 4. When the food did arrive, only 2 of the 3 adults meals was given. Another 15 minutes passed before the 3 order came. No server ever came by the entire time we waited, to offer an explanation, or to see how things were going. A coffee refill and additional biscuits was requested..we never got the biscuits, and another 10 minutes passed before the coffee refill came, along with the bill. There was no delay on passing us the bill. Granted, our server told us she was new, albeit with some sass and attitude, but with so many empty tables, we didnt expect the delay we experienced. I have never had such a bad Cracker Barrel experience as I did today. 1/1/26. Horrible is the only way to describe it. read more

Service was really disappointing we waited over 20 minutes just to get seated. The restaurant itself wasn't clean, which was already a bad sign. Once the food finally came, the rice was undercooked, the steak came out well done even though I asked for medium, and everything tasted dry and lacked seasoning. Definitely not coming back. read more

I have been here the last four times and have been very disappointed. The dish Bacon and hash-brown casserole is the dish I get. They add scallions and tomato's to the top of it and the last four times I have ordered it they deliver it without it and then tell me they're out of the tomatoes and scallions. This last time I came I asked prior to ordering and they don't have any again. I don't get how they never have any veggies. As the dish comes with it . We ordered a small chocolate milk for our grand daughter and it was half full 2.56 for half cup of chocolate milk. Their latte machine was down as well. I kind of felt the waitress just didn't care enough honestly she was like I can't get the milk out of the machine. Instead of saying I'm having someone look at the machine bc I don't know how to run the machine. Nevertheless we left paid for a half cup of chocolate milk. Very disappointed read more

30min wait on curd side to go order after I check in with # of location parke. By the time my food got to me food was already cold, worst experience ever read more

You need to improve a lot a near 2hr wait after being seated is outrageous we just got up and left no point leaving a review on the air I was breathing. read more

The worst after a long drive coming here was a big mistake. The brisket bowl was served cold and the meat tasted old and sour it went back and it was the special! The mashed potatoes tasted fake and the advertised seasoned corn is nothing More than a frozen ear that looked rotten at the husk. The service was appalling our waitress was in a fuzz forgot the biscuits and corn muffins which were so hard they could break a window - and we had to beg for a napkin. Hubby got chop steak looked like a hockey puck with gravy on top watery Mac and cheese and some tater tots which he ate because he was hungry. Skip this place at all costs floors are dirty and sticky as well a total waste of time and money read more

Food was decent but the food took forever to get after ordering! It took 30 minutes to receive our food. We were offered no rolls or anything either. So if you are in a hurry, do not come to eat here!!! I understand a wait, but not this long to get food after you order it after getting your food, it's nothing like it used to be. Prices went up and the quality went down. read more

Food was delicious! Went there for lunch and our server Becky was excellent. She was professional and courteous and timely with our order, drinks and food. I also shopped in the front store and the employee Laurianne helped me out. She was also very courteous. Great experience overall. read more

Pretty long wait so far been in the restaurant seated an hour. A revolving door affect people are walking out before getting their food as people are also being seated to wait an hour. This is the worst service I have received at any Cracker Barrel. They need to shut down a quarter of the restaurant so the staff can keep up. The option to give zero stars is not allowed on yelp. This is a no go restaurant read more

Cracker Barrel Old Country Store - Country fried steak and eggs - Breakfast & Brunch Near Me - South Hill, Virginia

I would rate this a negative if possible but you can only go as low as a 1 star. I do not see what the big deal is about Cracker Barrel but my experience says I will never step foot in another Cracker Barrel again. I have only eaten at a few of them and it has never been all that good but this Cracker Barrel takes the cake. They were out of everything and what they did have was cold. I tried to order the Thursday special, basically Thanksgiving dinner. They were out of most the meal so I ordered the Beef tips, Chicken tenders, and Shrimp. The only thing that came out correct and hot were the shrimp. The beef tips were burnt and the chicken tenders were grilled and were like rubber. And the worst part is it took 1:45 hours to get that crappy meal. Many people were getting up and leaving, I should have followed their lead. So just as a caution be careful going to this Cracker Barrel. IT'S AWEFUL!!!!! read more

I have read dinner poor reviews but have to say my experience was quite different. I was passing down the road to NC and remember stopping here 3-4 years ago. Entered on a Friday at 12:30 and it just of two was immediately seated. The menu had been scaled back and the salad I wanted was no longer around. Saw a chicken and dumplings special on a highway billboard so got that. The dish was steaming hot and full of chicken. The salad was fresh and the Bleu cheese dressing had a few chunks of cheese. The fresh, hot biscuits made this a wonderful meal. Or server was attentive and friendly. Cannot say if the breakfast foods are still good but lunch was well worth the stop. It's now four hours later and I am still full. read more

The one star is for the great store! I ate here for lunch while traveling South on 85. Food was edible at most. I ordered a hamburger and they forgot to put it on a bun. Table next to me had several issues as well. Quality poor, lots of dirty tables not cleaned caused a wait. Poor management. Service was horrible. Wrong order, server was very poor. I will remain hungry before ever eating here again. When I told the girl at the register how bad my experience was (nicely) , she gave me a dumb clueless look. read more

The bathroom were dirty, and very Stinky. The should check the bathroom on a regular basis read more

(Need to look at whole review to judge mine) Well the out side is nice the place is pretty clean also no wait but a wait to be served and they did not give my little brother his kids menu also took forever to cook are food also the table was sticky but the waitress was super friendly and the food looked great and tasted great ok the pancakes where amazing but everything else was nasty to greasy sausage and no flavor eggs read more

Cracker Barrel Old Country Store - an omelet and sausage - Breakfast & Brunch Near Me - South Hill, Virginia

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