The food was cold, the portions we pathetic and they gave us 1 syrup for 3 meals. The bacon was over cooked and hard as well as the sausage. Won't be buying again. read more

It's a Cracker Barrel. Once you e been to one you've been to them all. Exactly like every other one. Good, home town, food. I always get breakfast no matter what time we go. read more

I have always loved this place for years..,.until it wasn't crowded, so they were able to seat us immediately. That being said, just because I'm in a wheelchair, they chose to seat us in the most HATED place in the restaurant at the entrance. I wanted to see the fire. Our waiter was so overtrained, obviously, that he came by our table every 3 minutes. In-between apologizing, asking if we need everything,casual talking, collecting and inquiring. Should me or my son slip him our number? Honestly, enough is enough!! I'm only going to guess he was new. Obviously their manager doesn't think twice about annoying guests as he DRAGS chairs across their cobbled floor, like fingernails on a chalkboard. As one of my favorite restaurants, I love coming here on the holidays. Today the food was subpar. I ordered the sampler plate, one of my regular favs. The meatloaf was disgusting, the ham so fatty, it was inedible, the hash brown casserole was half frozen and the sweet potato casserole (which I was craving) was Not edible. One bite and I had to end my meal. My question is....WHAT HAPPENED?? My favorite restaurant. I'm in a wheelchair and I used to cruise through the store and have spent an easy $300 there alone. I couldn't make it through the store. My son had to keep rescuing me. I'm really not a bitch, but I was so frustrated. I'm giving them 3 stars cause I know the store was in renovation from Christmas, but the food was so subpar that I cannot give them a good rating. Sorry guys. read more

See all

Came here twice while visiting Grandma in Chatham. First time at the beginning of the week, we were sat promptly, food was ordered and at our table within 10 minutes. Came back today before our flight (we figured two hours was enough time to eat and get to Springfield Airport), sat, ordered, and waited for one hour. When we inquired about our food, the hostess (server never came back to the table) said "it's coming out right now". Another person came to refill our drinks. Our server was looking at us from the kitchen area. It was very obvious, he forgot to put our ticket in. He comes by our table and says "it's on it's way now". Five minutes later we finally ask the manager. He apologized and said it's on it's way. Look, it's Saturday morning, if you have a new person, please have a veteran server shadow the newbies. And I have to ask, how the heck does a server forget to put an order in? Isn't that their primary job? YOU HAD ONE JOB KID. read more

It appears to me that the quality of food and customer service has declined at this location over the past year or so. I'm used to there being a waiting time to be seated. This recent experience dining at Cracker Barrel, not only did we have to wait to be seated, but it took a very long time for a waiter/waitress to even take our drink order. It took even longer for the waiter to take our food order. Then we had to wait an extraordinary amount of time for our order to arrive. The waiter was slow and forgot to bring us a to go box. He had to be reminded. I'm thinking it will be an extended period before I return to Cracker Barrel for a meal. read more

Love their food, but trying to order it is an exercise in frustration! On line ordering works great until you put in your payment Information. Then I get an error message and no ability to go back. Calling is worthless because after being on hold for 12 minutes with no answer I called back and was switched to a line that requested an access code???? When I called back Kim who answered the phone was very rude and said she has three lines and is the only one answering phones so maybe they need more help??? This is the third time we have attempted to eat here and have been unable to place our order! read more

My husband and I stopped at Cracker Barrel in Springfield, IL around 6:30 pm on Sept. 15th and were shown to our table. After waiting for approximately 10 minutes for someone to come take our drink order, which no one ever did, I set the timer on my phone and waited for another five minutes and which point we just got up and left. Terrible Service!!! read more

We took my momma here for lunch today in honor of my Daddys 1st Heavenly Birthday. We waited 40 minutes until a table was available. I'm very disappointed in our service that we received but thankful that my Momma didn't really noticed because we wanted to make the best of today for us. Our server wouldn't let my momma substitute the fried chicken for shrimp on the pick two, even though we we're willing to pay an upcharge for it. But we still made sure she got exactly what she wanted. Our sever also wouldn't let my husband have all white meat as his chicken dinner- it was white and dark meat. I ordered the Grandma's pancakes and I requested blueberry syrup. I know he understood me because he said it was good and had little pieces of blueberries in it. He asked if we wanted cornbread or rolls or both. We asked for both. About an hour after we were seated we finally got our meals and the cornbread and rolls at the same time. My husband asked why we didn't get the bread while we were waiting and our waiter said that's just how they do it. I had to ask for my syrup and he returned with plain syrup. By now my husband and I are silently becoming upset. My husband flagged down our waiter for my blueberry syrup but by the time he came back with it my pancakes were cold. The food was good but wasn't worth starving to receive poor service on a special occasion. During the 66 years my parents were married until that Sunday 46 weeks ago today that he went to Heaven my parents ate there often... read more

Cracker Barrel has by far THE BEST pancakes out there! The my are crispy around the edges, buttery, and melt in your mouth with the succulent warm syrup. read more

This store used to be a flagship store for the area that had great leadership and low ticket times. I know this because I worked here through college as a Host. In fact, if you look behind the sign hanging from the Host/Hostess stand there is a smiley face on the back of it. My buddy who worked there with me put it there because he was literally 6'10". Anyways, management has apparently turned over several times since I left and went onto my perspective career field. None the restaurant managers I worked for remain. That's not a good sign. Good quality has tanked some and all of the employees have turned over. All of the lifer servers in the morning have quit too. (Also a bad sign) However, they seem to be improving some. The chicken fried chicken is amazing and it's an easy one to get that's always good. It's two boneless, white meat chicken breasts with sides. They seem to be horrible at making mashed potatoes now though, so avoid those. Ticket times run around 20 minutes. The standard when I worked here in the early 2010's was 10 minutes. read more

I got food poisoning from the roast , I shouldn't have eaten anything once I opened the tin foil, the corn look days old so I tossed it to the side I ate part of the roast and it was very dry and the carrots , I have been in pain ever since. The corn was so bad that the manager brought me a new ear of corn and I didnt even ask for it , I also tried the baked beans , I took one bite and sent those back , baked beans shouldn't be crunchy, all in all i wouldn't eat there ever again read more

A must when traveling this way! Staff was very friendly and food was good and well priced. Stars are lower because bathroom was not clean. read more

Cracker Barrel Old Country Store - Checker Game. - Breakfast & Brunch Near Me - Springfield, Illinois

We stopped in for lunch during a road trip just to be adventurous. That'll teach us. I don't wish my review to cast aspersions on the nice ladies who work in the shop, but the fact is that this was without a doubt the second-worst meal we've ever had in our lives. This is not to say that you might not enjoy it, if like so many people in the state of Illinois you prefer your food to be bland, gelatinous and in the end a slow form of suicide via diabeetus. To be fair, I should have been tipped off by the clientelle. If you find yourself the youngest diner in any establishment by roughly 30 years, basically, run. read more

This was our breakfast pit stop on the way back from St. Louis to Chicago. Very friendly staff -food is standard (like all locations). It was a great experience and I wouldn't find hitting this location up again when visiting either Springfield or St. Louis! Fun to eat at Cracker Barrel, as this is definitely a "road trip" destination (good home cooking), as we don't have any in the Chicago area or surrounding suburbs. Definitely some fun nostalgia and comfort eating here! read more

This is one of the best rustic chain restaurants I've been to staff was very friendly and helpful and food was delicious we came on a sunday so the special was homemade style chicken with a choice of 2 sides i chose hash brown cassarole with the new homemade fries they were absolutely delicious though the cassarole portion was sad it was still delicious the wait for a table wasnt to long bathrooms were clean merchandise was a bit expensive but nice overall read more

Cracker Barrel Old Country Store - Homestyle chicken special with homestyle fries and hash brown cassarole - Breakfast & Brunch Near Me - Springfield, Illinois

This is just like it sounds good old county food home cooked skillets for breakfast ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‼‼‼‼⁉⁉⁉⁉⁉‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‼⁉〽 read more

I had never tried a CB before and many of my friends rave about it. Well...I am not raving. Our waitress was almost nonexistent. She took our order. Then she came back with our order, which was wrong. She had totally forgotten about our salads. Half way through our meal we got our salads. Forgot gravy on the potatoes, 3/4 of the way through our meal we got the gravy. Never saw her again until it was time for the bill and we had to wait for that. The food was substandard. The corn muffins were as dry as the Mojave Desert. The grave was as thick as paste. The only good thing was the Mac and Cheese. If this is an example of a CB I will never be back to one. Please save yourself McDonalds is real close to this CB! Revised: And had diarrhea the next day. read more

Autumn was our server, she is very friendly, knowledgeable, helpful, and an all around great server. The food was hot and amazing ! Ver good we will be returning to this Cracker Barrel!! Loved it!! read more

Friendly service and great food! I had the haddock dinner and it was cooked perfectly! My husband had the chicken fried chicken and was very happy with is meal as well. read more

Cracker Barrel Old Country Store - Cool decorations! - Breakfast & Brunch Near Me - Springfield, Illinois

Made a curbside order at 7:07, and called in shortly after. After waiting for our food for 30-40 min, we went inside. They claimed they had no idea what happened to it, must've gave it to someone else, and more excuses. They were unapologetic and said they were now going to start from scratch. Did not receive my meal until 8:07. I hate to have to write this negatively towards the restaurant but this has been a common occurrence every time we've ordered curbside from them. read more

For the record, I should have stock in Cracker Barrel. It's the sign of an excellent meal when your taste buds say, "My mouth wants more!" Sorry to report, the Mac and Cheese at this location was off. It was so soupy that the corn muffins were being use to absorb all extra liquids. Not acceptable. Of course our server replaced the dish. However the replacement dish looked EXACTLY the same. The manager in performing like a manager shuffled off, simply saying it's taste good though... Mac and cheese should NEVER have a gravy train appearances. Better service read more

Cracker Barrel Old Country Store - Soupy Mac and cheese - Breakfast & Brunch Near Me - Springfield, Illinois

I had heard that Cracker Barrel had good home cooked food, so I had been wanting to try it. My family and I dined here on a Wednesday night. I must say that I was completely disappointed with the food. It is definitely NOT fresh or home cooked. I can tell that everything on Cracker Barrel's menu comes out of a box, a can or is frozen. Although the meals are affordable, the quality and taste of them are MEDIOCRE at best. Now that I've tried Cracker Barrel, I won't be coming here again. I would like to thank our waitress for the wonderful service that she provided. read more

I understand the impact COVID has had in restaurants but this CB location should be avoided if you can. I had a pickup order (trying to do my part to help and not eat indoors) that told me my order would be ready at 5:35. I arrived and phoned in to tell them I was there. It was one of those calls where you know you should just turn around and go home, but I had already paid online (with tip). Food wasn't ready. When I asked how long the response was "I don't know". After 25 minutes of waiting I went inside and asked for manager and was told "he is cooking your food so if we get him it will take even longer. Hahaha". Not by a kid, by an older established hostess. Should have left. Went back to my car. After waiting exactly 56 minutes AFTER my pickup time ( well over an hour after I ordered online) they pushed some poor soul out to give me my food. I immediately contacted corporate and, no surprise, no response a week later. read more

My first time to this location. I think everyone in our party had good food. I strayed from my usual (country fried steak) and got the Sunday special homestyle chicken on the recommendation from the waiter. It was over done, the breading very dark, almost burnt. The chicken was good, breading pretty bad. Another in our party had basically a smaller version of the same thing, and it was great. I will say that the portion was huge, and the waiter really good. read more

This place is my regular stop now on the road to Chicago. They're service is great, food is great, there's so much to see and buy there! read more

Cracker Barrel Old Country Store - The "fresh start sampler" my favorite breakfast!! - Breakfast & Brunch Near Me - Springfield, Illinois

See all

We tried Cracker Barrell again and were very surprised. The flood was very good. .service was wonderful and pricewas okay. Fried chicken was amazing. read more

Wow what happened to this place ???? A bunch of kids walking around not taking orders avoiding tables..... What a joke . People getting up and leaving because no service. Don't plan on coming back . What a shame. read more

Good food, great service especially our waitress Brooke who handled every challenge from spilled water to missing silverware with a smile. Any wait for a table seems short with the opportunity to play checkers or window shop. read more

Had a party of five and gave name to host. He took my name and number and we waited and waited. Finally when I went up a new host could not find my name in the system. Apparently what was written on paper was not put in the computer. We continued to wait while others were seated. I asked to see a manager and he said it would be just a few minutes. After waiting an hour we left and will not return! read more

My wife and I attempted to have lunch there about 1:00 pm. Promptly seated and waited on, drinks arrived quickly and I ordered the meatloaf with my wife ordering the glazed chicken which is a featured item on the summer menu. In the meantime 4 other tables were seated and their orders taken. Food began arriving at the 4 tables before the waiter stopped by ours to assure us that our order would be ready soon. More time passed with still zero food, waiter stopped by again and informed us that they had ran out of the glazed chicken (Really! Maybe should have told us that before 35 minutes had passed) Waiter told us it would be only another 2 minutes but, it was at least 6 minutes before we decided to just leave. Guess what? As we were leaving the waiter was walking out of the kitchen with tray and food in hand. Kept walking read more

A few coworkers and I were in Springfield for the day for training. We had about an hour and a half for lunch so we decided to go to Cracker Barrel. When we got there we were told it was a 15 minute wait. That's ok but over half of the tables were empty and just not cleaned. So when they called our name we were seated at a nice table right in front of the windows. The waitress promptly came and took our order and everything was great. One of my coworkers ordered soup and that was brought out with no problem. After that our waitress never came back. Finally after sitting at the table for over an hour I flagged down a worker and asked about our food. They went in the back and nobody came back out for 10 minutes. Finally a manager walks over to our table and says they lost our ticket and our food was never started. They offered to make it for us now but at this point our lunch was already over and we ended up going back to training with no lunch. Very disappointed in this location. read more

It took almost an hour to get our food. My food was burned, but I did not want to replace it because I did not want to wait another hour. The manager wouldn't even talk with us...rudest manager I've ever met. We emphatically recommend NO ONE one visits this location. read more

A fan of Cracker Barrel anywhere I go !!!! Can't get enough of the pancake and the fried apples ! Why why why ... Everything here is tasty ., love the store and its pieces that they sell ? Just a fun place to bring your loved ones ! read more

I had their pancakes for dinner and they were delicious! I couldn't have been more pleased with customer service. When my family and I walked in, we were greeted with a strong air of happiness. It was great; the atmosphere, everything! read more

Food is always good at Cracker Barrel. The chicken & dumplings is a favorite. It gets a little noisy at peak times but that's part of the atmosphere. Service is good to excellent. If you get a new server (you can tell by the stars on their apron) try to give them some encouragement. :). read more

I feel weird giving 5 stars to a chain restaurant, but I couldn't find anything wrong! Fun little craft country store, clean restaurant, flavorful food for a good price...Fried catfish for breakfast, you say? Sounds a little weird, but I'm game to try it. Thank God I did! One of the best, moist, flaky, cornmeal-dusted fish dishes I've ever had! Oh, and you should REALLY ask for Payge as your server - meticulous, friendly, and helpful to the nth degree. read more

Went for Christmas Eve dinner while I was home with the folks, and had a less than great experience. My chicken fried steak was really grisly, to the point where I didn't want to eat it. This was all resolved when the manager took it completely off our bill. They may get busy, but their customer service has always been impressive. read more

Great place to eat on a Sunday morning, it is always busy. I always get the chicken friend chicken with extra gravy with a side of their hashbrown casserole. It is most excellent. read more

I ordered pancakes with wild berries on it and my order came and the outside was charcoal and the inside was complete batter. I kept digging and digging to find an okay part. Sadly I had to scrap the pancakes all together. I ordered shrimp and it was delicious. The pancakes were a half a star and the shrimp with has brown casserole was a five out of five. So overall I had to subtract two stars for the pancakes. read more

An old favorite. Service has always been good, but Sunday mornings tend to be crowded.