We had a bad leak in our central air, water all over, and began the long and torturous process of calling our home warranty company. That's how we found out about Craig-Air, as they were the recommended local provider by them. We haven't always had the best customer service from our warranty management, but most of their contracted providers, once engaged, have been good. Craig was way better than good. We got a call from them first thing in the morning after the home warranty verification, saying they could be right out. We asked "how soon was that"...the technician, Mark, said "ten minutes". He was there in EIGHT. He quickly diagnosed the problem, replaced a part, and then explained to us what had happened and how it caused the water leakage, in layman's terms we understood just fine, and was in and out. I really appreciate the speedy service, the quality and efficiency of the work, the courtesy, but most especially, I appreciate the value added of Mark explaining to me the process and remedy without talking down to me as a non-mechanic homeowner. He didn't have to do that, even though it was only a few more minutes of his time. A company with professionals like Mark is a company I want to recommend. I'm including a picture of their business card he left! read more

Craig-Air Cooling & Heating - Craig-Air Cooling and Heating - Heating & Air Conditioning/HVAC Near Me - Troy, Illinois

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I have to give this company 15 stars, since from my standpoint this company put forth the extra effort for a customer. I have a Sears Warranty Program Contract, and after having two no-contacts from D AND S HEATING AND COOLING (No word from in almost 72 hours) and Malherek's Heating and Cooling who just failed to answer their phone, even after telling the Sear Service Rep they would get to me and resolve my heating issue. How do they stay in business when treating customers like this in beyond me. In any event Craig as was contacted by a Sear Warranty Rep and immediately stepped up in response. Jenny from Craig made it clear that I should contact her ASAP so as to find out what was going on. I did so at the suggestion of the Sear Warranty Rep, and the rest was a major surprise. Jenny told me that might be able to get a serviceman out in a few hours, but that it could be the next morning. Fine by me since I have been waiting 3 days to hear from anyone at D AND S Heating and Cooling to no avail (two phone calls and two voice mails later). They were actually able to get a serviceman out that day. He was very very professional, and did a quick job at assessing the problem with my furnace. Within and hour I was back to having heat once more. I want to say thanks to Craig-Air for being about the business of Heating and Cooling. They made me have some confidence in the fact that there are a reputable HVAC service in the area that cares enough to quickly contact a possible client. Side joke of sorts: After the rep from Craig-Air had restored my heating and been gone about 15 mins. I get a call from D AND S asking if I need someone to come out. I basically told him already taken care of (No thanks to his company). Their excuse for no call backs: My number showed up as SPAM. Not sure how but I ask them did they ever bother to listen to the voicemails I left...Basically a BIG NO as he didn't even bother to check!....AGAIN, WHY IS THIS PLACE in Business?...DAys LATE and dollars short at that point. I'll never use D&S HVAC to work on anything. Anyway if you guys need HVAC work and lots of other stuff done..See Craig-Air in Troy, Illinois @ 618-624-8722 and let them give you a quote as well. read more

Craig has exceptional knowledge and expertise! Craig and Jenny were able to come out here on short notice and solve the problem at an extremely reasonable price. I highly recommend Craig-Air!!! read more

Craig-Air was highly recommended by a previous customer. They came out on short notice when the air conditioner failed. Another company sent by the home warranty company checked the unit & due to age suggested that it be replaced, also the furnace. Craig offered a very fair price for a quality system with a 10yr Warranty plus Craig had a 5yr warranty on installation. They arrived on time(even a bit early), did a Great Job, even fix a water heater connection, completely cleaned up, finishing the installation on time. Answered all our questions completely. Will recommend to family & friends. We are using them for our Spring & Fall System Service as well. Have used three other Co in the past( one less expensive & two more) who did not provide on time & as good work as Craig. read more

This company replied very quickly when I contacted them for a quote on an emergency repair and were on the way to our house within minutes of talking. Unfortunately, we had to cancel before they got here because my husband contacted a family friend without me knowing to come look at our furnace. Great customer service! 10/10 would recommend. read more

Its fun to run your furnace for a day to realize that its not putting out any heat. Craig showed up the same day and quickly diagnosed the problem. He treated me with courtesy and had us back in warmth in no time. A customer for life. read more

I have used Craig Air for all my heating and air conditioning services for several years now. They always respond promptly to your calls and when really needed they came out after hours and solved our problems. Family owned and friendly is there trademark. When you compare there Service and quality to other larger competitors in the market, there is no comparison as Craig does the job right the first time. I would never consider anyone but them to handle my heating and cooling systems, period. Save yourself time and money by calling them first... Randy read more