Really nice people here! Julie is the best! The folks here really appreciate the veterans.

Buyer beware: Purchased from Crain Chevrolet (2/6/2026). Vehicle was claimed to be fully detailed, but was still dirty when I went to visit. (stains/grime inside). After purchasing, I asked for another detail in which the saleslady agreed to. After returning to take the car home, it was still in the same condition from the day I bought it. I ended up detailing everything, but I live 2.5 hours away and it should've been clean from the start. When I pointed out green dried crud that was present at the time of sale, the saleslady told me it was bug spray, and bought a mechanic out who agreed that it was. I ended up ordering the part to replace what others suggested it was actually a preexisting coolant leak. After driving for weeks, I noticed a foul smell coming from the AC vents and I found white residue that had also been preexisting. Also was charged unexpected county tax that was told in person it would be completely paid. got no response from management. Make sure you do your research, they will give you false information to help with their sales. Overall poor delivery condition, misdiagnosis, and lack of follow-through. read more

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If I could put negative stars I would. My husband and I bought a truck from here several weeks ago and made the mistake of using Miguel as a salesman. Because of him, we were scammed in our deal and the entire process has been an absolute nightmare. He has wasted our time and lied to us on too many occasions to count. Thankfully, the GM and people in service/parts have been wonderful. If you choose to use Crain, AVOID MIGUEL AT ALL COST! read more

I bought a new Chev Blazer Wednesday from Don Bone. It was by far the easiest purchase I've had in a long time. The whole staff was so helpful and respectful. I highly recommend if you need a new ride. read more

Crain Chev. in Little Rock Arkansas. is the last place I would ever go to or send a family member to. My son broke down in Little Rk so I sent him to a GM dealer, because I thought he would be safe and treated fairly. WRONG, after four days we were, he was told water damage caused a part to break. However they could not locate this part anywhere in the UNITED STATES (IF YOU BELIEVE THAT) they expected him to stay in a motel indefinitely until somehow they find a part. We decided to tow his vehicle back to St Louis where an honest Dealer repaired the vehicle under warranty with just an adjustment and sent him on his way. the Honest St. Louis Dealer also did not find this so called water damage. With so many complaints why does GM allow these CLOWNS sell GM vehicles. May start thinking about Fords. And please think about not sending any loved ones to these CLOWNS. read more

will never do business with any Crain dealer every again. I tried to ask for a part, I knew the make and model but didn't have a vin #. some lady in parts was very rude and with an attitude said she can't help me if i dont know what I drive. If a parts store can find me the oem part without a vin I don't see why the dealership can't. Will never be back, I don't want to help these people make their paycheck. read more

I am not a person to leave a review. In fact this is the first one I have ever left. We bought a new truck from them and the whole time they were talking about covering our sales tax. We finally got our paperwork to go get the license plate and the DMV told us they never paid it. We called to see what was going on they said they would look into it and give us a call back. Never heard anything back so I called again and they told me they were still looking into it and would get back with me. I texted and called again once I never heard anything back and I couldn't get a response so my husband had to call off of his phone since they quit responding to me. They finally answered him And it turns out they "forgot" to add that part into the paperwork and refused to cover the sales tax. (even though they admitted they remembered talking to us about it). If you're looking to get a vehicle I would absolutely recommend not going here. They will do whatever it takes to make the sale even if it's lying to you. This place cannot be trusted and expect to be ignored if you have an issue. read more

Best customer service I have ever had. Had my motorhome towed to Crain chevorlet ,due to fuel issues. Tha service manager contacted me the next day. He told me they were diagnosing my vehicle and would keep me updated , He called me back the same day and told me what the problem was . He called me the next day and said my vehicle was running and ready to be picked up. The repair was covered by warranty. I have never had a repair shop keep me this informed. I highly recommend Crain Chevorlet for any service needs.. read more

I wouldn't buy a bicycle from this dealership. I set up an appointment to look at 4 trucks. drove 2 hours to meet a saleswoman. Waited 45 minutes and she never showed. Finally got another salesman to show me the trucks, only to find out the trucks are not even on this lot. They were in Conway and Springdale. This dealership is very unorganized and apparently doesn't care about customer service to former customers. No loyalty! read more

So I went to Crain Chevrolet having issues with my truck at first felt pretty good about leaving my truck full of my things there but after I received my truck back and return home to find out my things had been gone through , everything the whole truck and things are missing not to happy with CRAIN Chevrolet or JuJu my service agent who put over 1,000 miles on my truck I'm contacting corporate today ! read more

I had a really good experience getting a new set of tires, brakes, and wiper blades. All of it was wear items so no warranty coverage and the bill was several hundred dollars LESS than I was expecting. Meisel was great, cashier even stayed late for me to get there since I-430 was a parking lot that day so I was running later than expected to get there to pick up. read more

If you want to go to a place with limited customer service this is the spot for you. Disappointing all around. They wouldn't allow us to test drive a vehicle as they said they needed to keep the mileage low. Their loss on a $45,000 purchase. read more

Beware. One star is too good for them. Scammers work at that dealership. Certain sales personnel try to convince people that they can help you get a "great deal" on a car if you give them your downpayment money which they, in turn, put in their pocket. This certain salesman tried to beat us out of $1,000 and did until a relative called and complained to management on their "recorded line". On a cell phone, a certain manager called and said I would get my money back, that my salesman was wrong to do what he did. However, it has been over 30 days and still no money. Where is it? For two days I have called to try and get my money. The office manager said she knew nothing of the deal. I asked to speak to a manager and got one that was involved with the scam. He had the nerve to get mad when I was asking for my money now because a scam had been committed and had nothing to do with the registration paperwork. He threw the office manager's phone down and walked away. If I gave the money on one day, I should have gotten the cash money back the next pay instead of waiting on a check to come with the registration paperwork. Nope. They had to cover their butts and make the transaction look legit. They have concocted a lie that the $1000 was a refund for accessories I bought and have told the office manager no fraud or scam was involved. Give me a break!!! Again, a bunch of scammers. Crooks. I was told that this is the way refunds are normally handled, coming with the registration paperwork. Yes, refunds that did not occur because of a scam or fraud. read more

My car has been in and out of the shop several times with the same issues for over a year! Even with a warranty they can't seem to fix it! They claim every time I leave that it is fixed but was told yesterday that it was just an assumption because no more fault codes were popping up! Each time I have had it in the shop they repair or replace something different even though it has been the same problem all along! I 100% do not recommend them for any mechanic repairs or even an oil change! Still dealing with issues and getting no help from service manager or general manager with them telling me it is my car my problem! read more

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Crain Chevrolet in Little Rock Is the worst place in the world to talk with honest people. Drove to dealership to look and test drive a car they had advertised. Wife drove it. Liked it. When it came to the buy it time they raised the price considerably. This dealership is very dishonest. read more

Stopped in for oil change and brake/rotor check. Truck was shaking on driver front. Tech drive tested and convinced me it was control arms and sway bar. $2000 later I left with truck shaking worse than before. Took truck to tire shop and discovered it was a separated tire. Replaced tire and truck drives fine. Crooks. Enough said. read more

Really disappointing service department. Had to take my '19 Silverado in for warranty work, and three visits issue is still not resolved. Was told that's how the vehicle is made, and nothing that can be done. When time to trade up I won't be back. read more

Very disappointed in Crain Chevrolet. My husband and I changed our cabin air filter not even a week before our oil change. Once the oil was changed the customer service representative came to us and informed us the air filter was dirty and need changed. Alright so either someone just said this and didn't check the cabin air filter. Or they're out to nickel and dime customers. So this has cost them our business. What Crain Chevrolet doesn't understand is we work with 600 plus folks at our job. So this lie has cost this business potential business from services to buying new cars and trucks. Word of mouth travels and until Crain Chevrolet wants to do right by customer I will continue to advise folks to shop elsewhere. Fast forward to 2021 I'll go every outlet to let folks know not to shop Crain. Giving people a second chance comes back to bite you in the ass. We had a service appointment for a oil change and tire rotation. Service tech came out with "our air filter" saying it needed replaced. Husband said no we have a K & N air filter. This service tech had "our filter" which wasn't the one in the truck in his hand "puts it back in truck" looking at our bill charges us for labor and parts to change our filter. This is a sorry excuse for a company. As if the services you pay for aren't bleeding people dry..... To lie about something as small as a air filter? Really.... seriously. Insisting that filter was ours. Guarantee you they don't open the air filter and even check it to easy. Just walk up to young women or elderly folks and lie knowing it's a crock of shit. Going to report to BBB, governor and attorney general. Then go straight to ever local news station and social media and advise them of current situations happening to the people of Arkansas. read more

Visit this dealership if you want nothing but lies and love to get screwed. They will try any method to screw you. If they realize that you have any common sense they just don't respond to your calls or text.i know it's hard to believe that they can't find enough simple minded people to sell cars to but remember a sucker is born every second. I would strongly suggest if you have a smart phone to download a car loan calculator. They were willing to deal with me if I agreed to pay $260 more dollars a month extra. I have bought 14 new vehicles in my life time from 14 different dealerships. This dealership will ruin you read more

I recently bought a vehicle from them. Worst mistake ever!!! I wish I had read the reviews beforehand. The salesman I had told all the right things until the papers were signed. I was promised $100 check to come in with my paperwork to cover floor mats because there were none when I bought the vehicle. $100.00 is not going to buy floor to go into a Land Rover if you had to order them. Secondly, I asked for a second key she kept telling me she had to find it was lost in the store. Then she same up with the excuse that the previous owners "lesbian tennis players" who traded it had the spare key and would bring it to her. Well, they must be pretty damn famous tennis players because every time I ask they were out on a tennis tournament! I had to call corporate to try and get some answers their DM was no help sent me over to the general store manager "Devin" who was so rude to me that my husband had to call and got rude with him also. Also, when I called corporate on their asses to get my check Devin lied and said that the $100.00 was for him to buy me some floor mats. WTF? If that was the case I would've left there with floor mats! In my paperwork there's a box that the salesman promises you if you make a deal with them. Well, they went back on their word on me. Text the salesman, the district manager, the general manager and called and no response. I got rid of the vehicle as soon as I paid sales tax on it just so I wouldn't have to mess with them when it came to my warranty. $100.00 isn't much to some but I don't play about my money. Even their sister dealerships I visited also talked about how they were liars and cheaters. Needless to say; I will get my money one way or the other. Small claims court, news, whatever I have to do because I'm sure I'm not the only one they screwed over!!! If I couldn't give negative stars on their asses I would!!! If I don't get my money soon I will be uploading all of the text messages from my salesman showing how she promised to get me a second key from her "homeboy" that wouldn't cost me over $150 yes that I would be out of pocket for. I called him and they can't even make keys to a Land Rover! The key was $500.00 I called and let her know that the guy couldn't cut the key her response was... sorry but I'm not paying for it! I would not ever recommend buying a vehicle from there crooks! read more

Called a day ahead to see if they could make a key from the VIN of a Chevy truck. No problem....it's $15 and I have to bring proof of ownership. Show up the next day, employee makes the key but comes out and tells me the machine may have not cut it correctly and it may not work. The key did not look right but I didn't have the original. I ask him if it does not work can I bring it back and get my $15 back. He says no. So, Crain admits that the machine may have messed up and the key may not work but no refunds. So they, create an unhappy customer over a key that they will have to toss in the trash anyway. Perhaps a more customer friendly approach would have been to tell me to take the key and try it - if it doesn't work we will gladly give you your money back because it was our fault the key did not work. I don't think I will trust them with a car purchase either.... read more

Worst car dealer ever! They sell vehicles with preexisting damage and try to blame the buyer for the damage and won't stand behind what they sale. read more

I bought a Volkswagen here November 2018 and was promised all kinds of freebies. My car had 3 little body damage spots that they promised they'd fix for free. 18 phone calls later and 2 of the 3 look great but the 3rd looks like it was covered up with whiteout. I was promised free tint; the tint guy doesn't work here anymore so that's a no-go. I was promised 2 free services; had to ask 5 different people about this before it was confirmed. WORDS OF ADVICE: if a salesperson promises you something, GET. IT. IN. WRITING. Crain Chevy may have the best prices in the state, but their customer service is absolute GARBAGE. read more

I would honestly give them a negative 5 stars if that were possible but clearly that's not how this works. This time around, I took my 2006 Limited Edition Jeep Grand Cherokee to have it checked out because it ran hot on my way home the evening of December 18th. Thank God for Carshield! They replaced the water pump and radiator, a nearly $1k expense, and called me to pick it up on the 22nd. Because of prior experiences with them, I knew not to go alone or without reservations. With a master mechanic leading the way, we pulled up to "pick up" the Jeep. They bring me the bill to pay my deductible while the experts are looking the car over... Sure as bs stinks, the "new" radiator is full of water and the Jeep is still running hot! Remember, this was the initial reason I brought it in a week ago. And why is there NO ANTIFREEZE in it at all IF you just installed a BRAND NEW RADIATOR in it? Well, I did not take the vehicle that day. It's going on four, yes, 4 whole months later and they still have it in their possession. I was told that I had to approve a $1,200 thorough diagnosis, which I did, back in December in order for them to determine why it was still running hot. A couple days later, I was informed the Jeep had a cracked head gasket and Carshield would not cover that. I am stuck with paying the $1,200 for the diagnostic or nearly $2k to repair it... Or so I thought. Fast forward until today, it was supposedly put back together and in clean up but still running hot. Now it has to be completely torn down again and the process repeated because apparently the problem is on the other side... I need someone, anyone, anybody, anywhere to please make this make sense! They are offering a courtesy car but haven't had the courtesy to be honest the process this whole time. And how about Carshield representatives say they know nothing about a second claim ever being filed about a head gasket. I'm thinking they probably they even tore the thing apart in the first freaking place! I've taken every single car I've ever owned to them because of their convenient location and name, of course, but every single time I end up regretting it! I refuse to let this disservice go without saying something. This is ridiculous and should be illegal. Not only are they holding my vehicle and my deposit hostage, they have drastically inconvenienced the rest of my family and life. Smh. read more

After another local dealer didn't seem interested in working on my vehicle and referred me to Crains, they fixed my vehicle fast on a Saturday and had me back on the road the same day. It was a good thing since I'm not from the area and was passing through. Great service. read more

I can't say enough good things about this dealership! Not only were they the only one of the four local Chevrolet dealerships who found the exact car I wanted (2017 Volt) - they also offered me the best price and highest trade in value for my car. They were diligent keeping me informed in the process and making sure I was 100% happy with my car and the buying process. Big kudos to Gustavo Quiroz and Victoria Keith who assisted me in the process. Go Crain Team! read more

Crain Chevrolet, Llc in Little Rock, Arkansas has had my car for 4 months. I brought in for a recal and an issue with my lights. A diagnostics was run and the problem quoted to me was repaired. The engine control module and transmission control module have been shorted out. The odometer no longer works and the car cannot drive over 25 miles an hour. Many attempts were made to contact Crain and GM were. They are refusing to fix the issues that were not present on the original diagnostics when I brought the car in. They did, however, offer for me to pay for the repair of the issues that they caused or instead sell me another vehicle. read more

I love the friendly atmosphere at Crain I-30. The staff were very attentive to my wish list.. I saw them work as a team to get me satisfied with a vehicle that would fit my wants and needs. Thanks a Bunch to Mr. S. Brown III and Mr. R. Little. read more

My experience as a first time buyer at Crain Chevrolet was sought of a relief as I assumed. Getting further sucked into financing a new vehicle was something new to me. If I knew what I was getting myself into I would of never played victim to the situation. Prior to me getting a 2014 Chevy Cruz was not a good deal as expected. I was loured into a horrible deal from the get go. The 2014 Cruz had a interest rate of 18 percent. I explain to the salesman I didn't want to do it in the first place. He plead and beg me to take the offer. Only if there was someone around that could have explain it to me a little more and to not do the horrible deal. I didn't have the experience of looking at any cars and choosing one for myself. The 2014 Cruz was picked for me that following day when I arrived back up there. So as time passed I tried numerous of times to trade the car. But was told my a few salesmen that I couldn't trade it. So I continued to keep the car a little bit longer as of now I have had the car for 3 yrs now. So I decided to give it another try I came to Crain this year of 2017. I briefly explain my situation to one of the salesman and told them the messed up deal I was placed in. So after the salesman viewed all my information. He then replied those people no longer work here they got rid of them all. I ask him why is that he said they were getting over on customers and plus were under new management. He even replied that the deal I was placed in was a horrible deal. After we discussed my current situation he replied let's see if we could get you out of that horrible deal. So then he proceeded with asking for personal information about where I work and so on. I explain to him that I don't have a current income as of now. He then replied well let's see if were able to come up with something. He took me to the floor to look at a 2017 Chevy Cruz and a 2017 Chevy Malibu. He asked which one you like I told him both but I like the 2017 Chevy Cruz more. To make the story short if I told them I don't have no income why would you let me place my signature on all those papers. Not to mention let me leave the premises with that vehicle. I ended up having the 2017 Chevy Cruz for almost 2 weeks before they wanted it back. At that time Santander Consumer was my lender but It got switched once I traded it for the 2017 Chevy Cruz. I was placed with GMC Financial once I did my trade in. Crain inform me that they would contact Santander and GMC about my statics but didn't. Instead I got calls after calls asking about a check stub on a income for the 2017 Chevy Cruz. The entire time they was avoiding these people just to place me in that car. I was humiliated ashamed hurt and frustrated all together. Then Crain call me back after me having the car almost 2 weeks telling me to bring it back. Upon my arrival I told the salesman you should of never had me to sign any papers or leave with that car. I told him that was very unprofessional. I explain to him that I am through doing business with you guys. I also will not be referring anyone to Crain as well. They drove my 2014 Chevy Cruz around to the front of the building so that customers could watch me gather my things out of the 2017 back into the 2014. I felt such a embarrassment then he said if you like we could bring your car to the back. I told him why would you hide me like that bring it around to the front so everyone could see. read more

They did a great job. My sales person was Jared and he was very helpful. Also when I brought my car in to get the paint protection added, they gave me a loaner and got it done even though i was almost 2 hours late. read more

I had contacted several dealerships and Crain Chevy was the only dealership that emailed me back in a timely manner and were very professional. Jared Horton was the contact person I dealt with at Crain. My experience with him was very pleasant. He is an asset to Crain. I told him what I was wanting to pay and he got me in a new car. Couldn't have asked for a better experience. Plus the finance person, Steven Mauwad, was great also. Steven went out of his way to get me a better deal and had a driver come to me with the paperwork because I lived 2 hours from the dealership. read more

Buyer beware. I've never written a review, good or bad, but have never been lied to as bad as this place did. Crain will tell you that you have 100 hours to "love it or leave it". That is all they say and they said it many times. Read the fine print! We took them at their word which was a mistake. Had trouble with the vehicle and tried to bring it back after 12 hours but we didn't read the fine print. You also can't drive over 100 miles. We live in Hot springs, about 50 miles way. The vehicle was driven straight home. They listed the vehicle mileage at purchase at 109,564. The vehicle odometer, while still in Hot Springs, read 110,481 a difference of 917 miles. We had only driven 50 miles. They falsified the odometer reading. We were then told that the "love it or leave" policy didn't apply to vehicles with more than 100,000 miles anyway. They lied to us. They also weren't very nice about all of this either. The next time I buy a car, which will never be at a Crain dealership, I will sit there for an hour if that what it takes to read the fine print. They are a classic reason why car sales people have such a bad rap. Some really deserve it. read more