an older gentleman from this company, Sam sr Arrived at my house to fix my furnace. He never fixed…read moreit. He was here for five minutes and then left. I called him a half hour later and told him the vents were still blowing and cold air.(mind you. It's January) He then asked me to go down to the furnace and tries to guide me to fix it when I have no idea absolutely no experience doing anything like that just a girl I tried and was not able to fix it. He comes back three hours later. completely hostile very rude. I asked him. Would he be able to fix it and he said I don't have a crystal ball I don't know and began to get very unprofessional. He asked me where the light was in the basement. I told him where the light was and his response was I can't see it with all the shit on the wall (they are coats) Again, he gets very hostile and he says you do it. I didn't have any shoes on at the time in my basement is completely unfinished and so I said wow OK I get up to turn on the light and he gets extremely angry and says you know what I'm not fixing anything use his vulgar language as he's leaving and slams the door and called me a fucking idiot very very unprofessional. I would never use this company ever.

This is not firsthand, but a SamSon owner was driving a SamSon panel van and, while talking on the…read morephone, drove dangerously close to a cyclist, nearly hitting him, and violating Pennsylvania's four foot law. After the cyclist justifiably yelled and slapped the mirror of the van, this SamSon driver & owner threatened the cyclist with a wrench! https://www.reddit.com/r/bicycling412/comments/2yfxv6/ If SamSon's owners can't be decent citizens, I recommend avoiding business with SamSon.

The work was completed as agreed and the tech did a great job. I would recommend Bolster DeHart to…read moreeveryone.

Warm regards! That's what I got. From the woman who took my call and set up my same-day appointment…read morewith Luke to his early arrival and quick solution to my furnace problem. My home is warm again. And I give my warmest regards to the folks at Bolster-DeHart.

We had this company out previously when our AC stopped working, and then when we started having…read moreissues with our furnace at the start of winter we called them back out. They gave us excellent advice and patiently answered all my questions and we decided to do a full replace of our HVAC and furnace in one go. They came out with a full team and were very organized. The entire time they were here they seemed to be enjoying their job while being very respectful. They did an amazing job installing everything in a neat and tidy way and even cleaned up after themselves on a rainy and muddy day. I was very impressed with their work and their customer service. We got everything taken care of just in time for a nice snow storm.

Derek and his team did a phenomenal job in everything from quote to installation. I now have a…read moreBEAUTIFUL High Efficiency two-stage Amana furnace at which sitting next to is super quiet. Absolute high praise from an extremely satisfied customer.

My AC stopped working Sunday evening, after all HVAC businesses were closed, so by the next morning…read moreI was hot and miserable. After doing some research online looking for local recommendations, I called Ziegler Heating & Cooling on Monday morning at 7am. I was sent to voicemail when I contacted Ziegler, so I hung up and called Knoechel. (I called Ziegler first because I have an American Standard AC unit, and based on Zieglers website, it appeared that American Standard was a preferred brand of theirs/they may specialize in. Whereas Lennox appears to be the preferred brand at Knoechel. - my thought process was, if I was going to need a replacement, then I'd want an American Standard, hence Ziegler was my first call). Spoke with a woman who answers incoming calls for Knoechel, who took all of my information (contact info and description of the problem) and informed me that I'd receive a call back shortly. 30 minutes later I received a call from one of their techs who then arrived at my house less than 10 minutes later (I am local in Zelienople, where they are headquartered). Within an hour my AC was running normally again without any attempts to upsell/oversell. (Thorough cleaning of AC coils on the outside unit, replacement of dual capacitor, and temperature checks - about an hours worth of work, $177) All that work PLUS the expediency in response time came at a price that was in line with a competitor a family member had used last week located in Pittsburgh (which was too far away to service my house in Zelie). Without question, I'd recommend Knoechel!

The lady who answers the phone is smug and short with people. Happened to me twice and my wife…read moreanother two times, so it seems to be a pattern. They can't be bothered to come out during a holiday even if you paid for their annual maintenance. Many other HVAC companies that I should know better than to try and go back.

Jason has been my "go to" guy for all of my heating and cooling issues. He installed our air…read moreconditioner quickly and at a good price. He is quick to respond and has replaced several parts on our furnace preventing us from having to get a whole new unit. He is very knowledgeable and explains the problem so my wife and I can easily understand. I would recommend Jason's company to anyone as they always do a fantastic job.

When I was having a furnace problem,. Jason (the owner) came out to fix it within 2 hours. They…read moreinstalled the furnace about 14, 15 years ago. Great service and willing to work with me because I don't get paid until the 3rd of May. And he also gave me a discount which I didn't expect. I would recommend him to anyone who has a problem and a understanding man to trust.

We needed a new AC Unit for our home and Al came out of his way to take a look at our 23 year old…read moreunit. He told us we would probably need a new one and made a recommendation and gave us a quote. Timeline for delivery exceeded expectations as well as his service. Al is a great guy and small business owner and therefor stands by his word. Super happy with installation, timeliness, and respect for our home and property. He left and hardly knew he had been there. I'd highly recommend him.

Our A/C stopped working in the evening past 8 PM We called an Emergency service and they were…read moresupposed to call back, but they never did. I had texted Al as he came highly recommended on an App called NextDoor a local neighborhood community type place. He informed me immediately that he didn't have what he would need to fix it but if I wanted he would be at my home with the necessary tools @ 730AM. I explained the situation regarding the other call and that I had to give them a chance to contact me 1st as I would have honestly preferred to have the A/C on immediately and he was fine no pushiness, rudeness, or anything. He gave me his rate and just told me to let him know. A total of 2 hours passed since we made the original Emergency Call with no response so we texted Al and he replied ok and he was here at 732AM with an assistant and they did the job with an addition that we hadn't even thought of or considered and all still for the same quoted price. I could go into detail as to what happened what he did and etc but he's an HVAC guy suffice to say he knows what he is doing and we had A/C blowing in the house within 10 minutes of his arrival. I could not give a higher recommendation or commendation, kudos, or any other form of praise to this man and his company. His reviews I believe have been all accurate and he deserves the chance to work on any one project imo. I received no monetary compensation nor discounted services for this review and am writing it because I feel he went the extra mile to be a true 5-star business. John

Our furnace gave out right at the start of this freezing winter, and we were in a panic. We…read morecontacted several companies for quotes, and Craft Heating and Cooling stood out immediately! Not only did they offer the best price, but the quality of their work and professionalism was unmatched. We received multiple quotes for a new heating and AC system, and the range of prices and options was overwhelming. Craft made the process simple, transparent, and stress-free. They explained everything clearly, offered flexible financing options, and delivered exactly what they promised. The installation was smooth, timely, and done with incredible attention to detail. Our new heating system works perfectly, and we couldn't be happier with the comfort and efficiency it provides. If you're looking for honest pricing, exceptional service, and peace of mind, Craft Heating and Cooling is the company to call. We highly recommend them 100%!

I would strongly advise people to stay away from Crafton Heating and Cooling…read more I spent over $6,000 with this company for a new heating system that was still under warranty when my heat stopped working during freezing winter weather. After several nights without heat, a technician finally came out and diagnosed that two of the heating elements were not turning on. Instead of properly fixing the issue, he bypassed wires to the motor and charged me around $200. As soon as he left, my circuit breaker started tripping repeatedly. When I called them back, instead of correcting the wiring they recommended that I upgrade my breaker to a higher amp. I never had breaker issues before their technician modified the system. Because I still had no heat, I had to buy space heaters just to keep my small home warm, which caused my electric bill to jump to $776. I tried multiple times to speak with a supervisor named Jim, but every time I called I was told he was not available and would call back. Weeks later, I still never received a call. I finally had to hire another HVAC company to fix the problem, and they were shocked by how the system had been wired. If this is how they treat a customer who spent thousands of dollars on a system that was still under warranty, I cannot recommend them to anyone.

Awesome, upbeat, punctual. The most professional business we have encountered since moving to…read morePittsburgh. Right away, we got a sense of honesty and integrity from this small company. Derrell and his helper came by to assess the situation the day after my husband noticed our furnace blowing cold air. It turned out that one of our two furnaces was leaking carbon monoxide ( no bueno!). One furnace was cracked internally, and Derrell used his camera to show us where the cracks were, and to show us how the other furnace was close to malfunctioning the same way. Derrell listed some furnace prices, we discussed our options, and decided to move forward. When he couldn't get our quote to us the first night, he texted to let us know he hadn't forgotten about us, but that the furnace that we planned on was not available. He then worked with us to get an excellent rate on high-quality, high-efficiency furnaces, with an arrangement to work with him in the future on our cooling system in the spring. On the job, his entire crew was friendly, respectful, efficient, and professional. They were even super friendly to our pooch. When they hit a huge challenge with our ancient, stone-walled basement, they worked through it with a can-do attitude and got the job done. They also cleaned up nicely at the end, which is something my husband, a plumber and carpenter, notices a lot of tradespeople don't do here. Clear and timely communication beginning to end. It is refreshing to deal with a company that takes pride in the work and has a high standard of professionalism for its employees. I hate to say that we've encountered a lot of flakiness, and lack of quality and professionalism in the trades here in Pittsburgh, but it's true. Unfortunately, there's too much "that's good enough, I suppose," along with unprofessional employees (enter variety of issues here--complaining, rudeness, loudness, laziness, lack of skills, lewdness...). Thankfully, there's Yelp to help sort the excellent from the not-so-good. Really enjoyed working with these guys. Highly recommend and look forward to having them back in the spring.

Professional service. Friendly and courteous. Will use them again In The future. Was there when…read morethey said they were and finished when they said they would.