Business owner visited my home for a pricing consultation. I asked them to wear a mask to protect…read moremy pregnant wife, which is something 10+ other contractors this I've hired this year had no issue with (most of them had their own masks and immediately volunteered to wear them). Business owner questioned my need for him to wear a mask, and asked whether his employees would need to wear one as well. After confirming this, he left before stepping foot in my home.

My heat stopped working on one of the coldest nights of the winter. In a panic I started calling…read moreeveryone and Tom was the only one who can come that night. He came right back the next day with all the parts and literally saved my ass! Super reliable, trustworthy, and easy to communicate with. I would use him again in a heartbeat. THANK YOU!

Had a great experience with these guys. AC quit on a 90+ degree day and I called them the next…read moremorning. Although they had a full schedule they found time to stop by that afternoon. They were completely transparent on the cost for the visit and diagnosis. They were able to fix the problem and get me up and going within an hour. Very professional throughout. I highly recommend.

I called them when our Central AC stopped cooling. Tony was quick to respond and come onsite…read more He was courteous and polite. Told me it was out of coolant and recommended we do a pressure test to figure out how bad the leak was. After two days his other guy came in and said leak wasn't that bad and that filling it up with coolant would last us one season (next few months) but that we would have to replace the AC unit soon. Less than a week later we had lost all coolant and they were kind enough to come back again and refill again and very next day we were out of coolant. Sweltering hot! Nice people. Gave us a quote which was $2k more than Home Depot's quote and $3k more than another HVAC contractors, so I went with HD. I feel bad I couldn't give Fontaine my business even though I liked them, but $2k is just 2 much.

I literally cannot believe how difficult it was to get someone to call me back to do maintenance on…read moremy apartment's HVAC system. I called and emailed a total of probably 10-12 companies. About 3 or 4 got back to me at all, and of them, 3 of the 4 gave me pretty much no confidence at all in their abilities. That is, I could barely understand them (I worked at the UN; I don't mind talking to people with accents. Just try a LITTLE. Speak into the microphone and slow down, God damn it), or they seemed to give zero fucks about getting my business. Usually it'd go like this: "LLO??" "...Uh, hello, is this XYZ Hvac?" "Yeah? What?" "Uh, I need maintenance on my apartment's system." "YEAH WELL I CAN'T COME TODAY THOUGH. I'LL BE THERE TOMORROW AT 9?" Dude, this is a business transaction, not a fucking lunch date with an old friend. Don't you want to know what I need done? Don't I want to know how much it'll cost? Alexander at NOVUS actually, amazingly, responded -- quickly -- to my email questions and sent back a reply in full sentences, with, like, paragraphs, and answered all my questions. I got the impression that he'd be about 10% more or so than the caveman I talked to at another company, but it just seemed more worthwhile. It really was. Dude came with another guy, and basically explained what all they were doing (quickly and simply, it wasn't a big long thing) as they did it. We did chat a little bit and I found them both to be super friendly. In the end, the stink in my ductless AC/heater is gone, and they even left me with half a can of cleaner that they had left over, so I could do a little touch up on my own without needing to pay them. I was a big fan.

Very fast response to a broken gas furnace. Alex was able to immediately diagnose the problem and…read moreinstall a temporary switch to get us up and running. He ordered a new one and when it arrived in a few days, he scheduled the install the next day. Amazing fast and professional service! Highly recommend!

Just call them. Easily the best around. Saved me thousands on a hvac replacement that another…read morecompany tried to say I needed. They did simple maintenance in 30 minutes and everything was working properly. Honest, knowledgeable, thorough, and kind people all around.

Just had a new air conditioner system put in. What a fantastic job from removing old unit, to…read moreinstalling new one, to the cleanup. Perfect. Workmanship of the crew was beyond our expectations. They all were very courteous and respectful of our home. Patrick the owner was wonderful and gave us an excellent price and was able to install the AC the next day. WOW. We could not be any happier. Thank you.

It is extremely hot and the air quality is terrible today and Tom Hague and his colleagues came by…read moreyesterday and diagnosed my problem and corrected it today. It was 93 degrees today and I have terrible asthma. They are the best. They're very conscientious and professional. Do not hesitate to hire them. Carmen S.

Tom and his son Mike are amazing, professional guys. Tom came to help us figure out how to run HVAC…read morethroughout our new home giving us a great plan, amazing products and honest and professional opinions. Install went super smooth with Mike and the whole crew was lovely. They left the jobsite super clean. Highly recommend them and will now use them for all of our future projects.

We're really happy with the service we got from Tony at Lombardo's Heating and Air Conditioning…read more We're new to owning a home and still figuring things out, so having someone reliable and knowledgeable made a big difference. Tony was professional, straightforward, and easy to talk to. He explained everything clearly and gave us solid advice on how to avoid future issues. The price was very reasonable and they responded to our emergency call immediately. Tony was at our house within the hour, which was a huge relief. Overall, the experience was fast, smooth, and way less stressful than we expected.

Mr Lombardo returned my call quickly and came to my home on the same afternoon I made the call on…read moreof one of the hottest days of the season when my old AC unit failed for the last time. He assessed the situation, was knowledgeable and new exactly what system I needed, quoted a fair price and completed the job in record time! He is friendly, knowledgeable, fair and honest! That is so hard to come by these days!!! What a breath of fresh air!!! I highly recommend his services!! Karen Papanier

100% recommend! Technician Aaron came to check out our system in the apartment I live in-explained…read morewhat was needed and acted quickly to get the part needed. Today explained everything, waited to be sure all was functioning properly, cleaned up with little there was to clean. Aaron is very friendly, and knowledgeable. I know others have used this company in our complex and agree! Thanks again Aaron

100% recommend this company. I came home Sunday evening and my thermostat was stuck on 45. It was…read moresooooo cold. I waited all day yesterday from another company only to be told they would not be able to make it out. I called Best Heating last night and spoke to Aaron. I told him what the problem was and he was able to buy the part I needed and get to my house before 12 p.m. today. He also noticed another problem, left to get the part, and returned to fix it. He did an excellent job and after 2 days without heat, I am happy to say that both me and my house are warming up.

I contacted RA Nichols for some additional work that needed to be done. Once again Mike did a…read moregreat job - he's so careful and really takes pride in his work. I will be contacting RA Nichols for all my plumbing needs!

The best thing about the world of reviews is that each potential customer can come on here, read…read morethem, and then decide whether you want to engage a company regarding their services. This company was referred to me, and I had not read the reviews. To be fair, had I read them, I would have probably given them an opportunity to earn my business. They are strong. That said, there were also some dissatisfied people, and that is the give and take with forums like this. When its good, great. Everyone can take a victory lap. But when it's bad, you also have to be willing to step to the mic after the game and be accountable. There is no accountability here. And if you read the reviews, it was typically over the same issue-money. This was my experience with them, and I now thoroughly understand what those individuals were saying. I would agree that there techs are friendly and knowledgeable. The issue is not with them. It's with the company's leadership and their thirst for cash, satisfied customers notsomuch. If you decide to use this company, understand a few things: They are not as interested in your satisfaction as they are in making sure your check cashes (even if its for several thousand dollars); they are very focused on hiding behind their "scope of work" contract, regardless of the sales pitch they use to get the business (be very clear about what your expectation is and make sure that is included in the scope of work, with estimates on how much each additional thing they don't wan to add to the contract is. You may get nickeled and dime to death. So if you are getting boilers installed, be sure that you insist that they work and they produce heat--i know that sounds unreasonable, but here we are), and understand they don't guarantee their work the way you would think they should...even with warrantees (the boiler they installed shorted and started smoking within days of them installing it, and they refused to come and address it, because it was easier to blame it on the new techs that had to finish the job--let's be clear. What would they incentive be for contractors to purposefully --or even accidentally break a transformer (if I could post the pictures I would) that would require them to work without heat, with the understanding that the boiler was under warrantee and they would have no opportunity to profit from it's failure)? Now, if those things don't matter to you, and based on the other dozens of great reviews they have for straight-forward work, has you enamored, then have at it. That is a great thing about this country. Everyone gets an opinion and everyone is free to do what they want. But for those of you that read reviews, and consider where you spend your money sacred, and return on investment matters to you, you might want to look elsewhere. I know I will be moving forward, and I would not recommend them personally or otherwise, because basic things about service should matter. There are several opportunities with RA Nichols in that space, and for those that don't like to gamble, this may not be the company for you.